Callware
Encyclopedia
Callware Technologies, Inc. (Callware) is a software company in the telecommunication industry
, headquartered in Salt Lake City, Utah
. It specializes in developing unified communication
and unified messaging
solutions for the US Department of Defense, government, educational institutions, and mid to enterprise business.
Callware is known for its Callegra.UC product , which provides voicemail
, unified messaging
, auto attendant, text to speech (TTS), voice recognition, and clients to access voice and fax messages from the telephone, desktop client, or the Internet.
Callware produces a high security version of its products for the US Department of Defense which is listed on the Approved Products List (APL) and is JITC
certified on a regular basis. This product is currently in use at over 100 US Department of Defense sites and military bases worldwide.
Callware Technologies product Callegra.UC is used as a replacement technology for legacy systems, unsupported systems, end of life systems, or mismatched voicemail systems due to its ability to integrate with many switches and various vendors.
Callware's products have received awards from Internet Telephony Magazine, Communication Solutions, CTI Magazine, Network Magazine, Frost & Sullivan, Network Computing Magazine, and PC Magazine, among others.
In 1994, Callware introduced its unified messaging and unified communications product — Callegra. Callegra became the first voicemail product in the market to give Users the ability to access, send, and receive voicemail and fax messages directly from a computer desktop interface
. Subsequent versions integrated Callegra’s GUI with Novell GroupWise
, Microsoft Outlook
, Lotus Notes
, and various web browsers.
In 1998, Callware started providing Callegra to government agencies and the US Department of Defense (DoD).
In 2002, Callware introduced its flagship product Callegra.UC. Callegra.UC added a .NET Web Service
, allowing custom client applications to be developed for the Callegra.UC unified messaging and communication product. This new feature opened PBX functions and voicemail services through programming of SOAP
and .NET
.
In 2004, Callware enhanced its flagship product and released the Department of Defense (DoD) edition Callegra.UC JITC, which added enhanced high security features. Callegra.UC JITC became the first product of its kind to obtain Joint Interoperability Test Command (JITC
) Certification and Information Assurance (IA) Accreditation in October 2004, and is the only product of its kind to be listed on the DoD Approved Products List (APL).
In 2010, Callware Technologies’ products have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 DoD sites and military bases worldwide.
The headquarters for Callware Technologies is located in Salt Lake City, Utah.
Telecommunication
Telecommunication is the transmission of information over significant distances to communicate. In earlier times, telecommunications involved the use of visual signals, such as beacons, smoke signals, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded...
, headquartered in Salt Lake City, Utah
Salt Lake City, Utah
Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake or SLC. With a population of 186,440 as of the 2010 Census, the city lies in the Salt Lake City metropolitan area, which has a total population of 1,124,197...
. It specializes in developing unified communication
Unified communications
Unified communications is the integration of real-time communication services such as instant messaging , presence information, telephony , video conferencing, data sharing , call control and speech recognition with non-real-time communication services such as unified...
and unified messaging
Unified messaging
Unified Messaging is the integration of different electronic messaging and communications media technologies into a single interface, accessible from a variety of different devices....
solutions for the US Department of Defense, government, educational institutions, and mid to enterprise business.
Callware is known for its Callegra.UC product , which provides voicemail
Voicemail
Voicemail is a computer based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone...
, unified messaging
Unified messaging
Unified Messaging is the integration of different electronic messaging and communications media technologies into a single interface, accessible from a variety of different devices....
, auto attendant, text to speech (TTS), voice recognition, and clients to access voice and fax messages from the telephone, desktop client, or the Internet.
Callware produces a high security version of its products for the US Department of Defense which is listed on the Approved Products List (APL) and is JITC
JITC
The Joint Interoperability Test Command is a United States military organization that tests technology that pertains to multiple branches of the armed services and government. There is a facility in Fort Huachuca, Arizona and in Indian Head, Maryland...
certified on a regular basis. This product is currently in use at over 100 US Department of Defense sites and military bases worldwide.
Callware Technologies product Callegra.UC is used as a replacement technology for legacy systems, unsupported systems, end of life systems, or mismatched voicemail systems due to its ability to integrate with many switches and various vendors.
Callware's products have received awards from Internet Telephony Magazine, Communication Solutions, CTI Magazine, Network Magazine, Frost & Sullivan, Network Computing Magazine, and PC Magazine, among others.
Corporate history
In 1994, Callware Technologies was incorporated as a result of a spin-off from International Voice Exchange, a service bureau and software development company founded in 1988.In 1994, Callware introduced its unified messaging and unified communications product — Callegra. Callegra became the first voicemail product in the market to give Users the ability to access, send, and receive voicemail and fax messages directly from a computer desktop interface
Gui
Gui or guee is a generic term to refer to grilled dishes in Korean cuisine. These most commonly have meat or fish as their primary ingredient, but may in some cases also comprise grilled vegetables or other vegetarian ingredients. The term derives from the verb, "gupda" in Korean, which literally...
. Subsequent versions integrated Callegra’s GUI with Novell GroupWise
Novell GroupWise
GroupWise is a messaging and collaborative software platform from Novell that supports email, calendaring, personal information management, instant messaging, and document management. The platform consists of the client software, which is available for Windows, Mac OS X, and Linux, and the server...
, Microsoft Outlook
Microsoft Outlook
Microsoft Outlook is a personal information manager from Microsoft, available both as a separate application as well as a part of the Microsoft Office suite...
, Lotus Notes
Lotus Notes
Lotus Notes is the client of a collaborative platform originally created by Lotus Development Corp. in 1989. In 1995 Lotus was acquired by IBM and became known as the Lotus Development division of IBM and is now part of the IBM Software Group...
, and various web browsers.
In 1998, Callware started providing Callegra to government agencies and the US Department of Defense (DoD).
In 2002, Callware introduced its flagship product Callegra.UC. Callegra.UC added a .NET Web Service
Web service
A Web service is a method of communication between two electronic devices over the web.The W3C defines a "Web service" as "a software system designed to support interoperable machine-to-machine interaction over a network". It has an interface described in a machine-processable format...
, allowing custom client applications to be developed for the Callegra.UC unified messaging and communication product. This new feature opened PBX functions and voicemail services through programming of SOAP
SOAP
SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks...
and .NET
.NET Framework
The .NET Framework is a software framework that runs primarily on Microsoft Windows. It includes a large library and supports several programming languages which allows language interoperability...
.
In 2004, Callware enhanced its flagship product and released the Department of Defense (DoD) edition Callegra.UC JITC, which added enhanced high security features. Callegra.UC JITC became the first product of its kind to obtain Joint Interoperability Test Command (JITC
JITC
The Joint Interoperability Test Command is a United States military organization that tests technology that pertains to multiple branches of the armed services and government. There is a facility in Fort Huachuca, Arizona and in Indian Head, Maryland...
) Certification and Information Assurance (IA) Accreditation in October 2004, and is the only product of its kind to be listed on the DoD Approved Products List (APL).
In 2010, Callware Technologies’ products have been installed at over 8500 sites for customers such as government bureaus, educational institutions, international banks, and Fortune 500 corporations, including more than 100 DoD sites and military bases worldwide.
The headquarters for Callware Technologies is located in Salt Lake City, Utah.
See also
- Unified CommunicationsUnified communicationsUnified communications is the integration of real-time communication services such as instant messaging , presence information, telephony , video conferencing, data sharing , call control and speech recognition with non-real-time communication services such as unified...
- Unified MessagingUnified messagingUnified Messaging is the integration of different electronic messaging and communications media technologies into a single interface, accessible from a variety of different devices....
- VoicemailVoicemailVoicemail is a computer based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone...
- Auto Attendant
External links
- Callware Technologies - Callware Technology Official Website
- Callware Technology News - Callware Technology News and Press Releases