SPi Global
Encyclopedia
SPi Global is a Philippines
-based diversified knowledge process outsourcing
(KPO) and customer relationship management
(CRM) service provider. The company is the largest Filipino-owned business process outsourcing
company in the Philippine, with over 15,000 employees in 24 locations in North America, Europe, and the Asia Pacific region. SPi Global services more than 500 clients worldwide.
SPi Global offers business outsourcing solutions in industries such as: publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications. It functions in outsourcing call centers customer care, customer service (voice and non-voice), help desk support, content editorial and production, content conversion, coding, database structuring and support, transaction processing, medical transcription, billing and revenue cycle management, and coding and billing compliance.
In 2011 the company was named BPO Company of the Year, and also received the Sao Khue 2011 Prize for “BPO service for BPO Services Group” from the Vietnam Software Association, or VINASA, which recognized SPi Global’s work in Vietnam.
International Association of Outsourcing Professionals (IAOP) Awards
2011 Global Services 100
Philippines
The Philippines , officially known as the Republic of the Philippines , is a country in Southeast Asia in the western Pacific Ocean. To its north across the Luzon Strait lies Taiwan. West across the South China Sea sits Vietnam...
-based diversified knowledge process outsourcing
Knowledge process outsourcing
Knowledge process outsourcing is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost...
(KPO) and customer relationship management
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
(CRM) service provider. The company is the largest Filipino-owned business process outsourcing
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
company in the Philippine, with over 15,000 employees in 24 locations in North America, Europe, and the Asia Pacific region. SPi Global services more than 500 clients worldwide.
SPi Global offers business outsourcing solutions in industries such as: publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications. It functions in outsourcing call centers customer care, customer service (voice and non-voice), help desk support, content editorial and production, content conversion, coding, database structuring and support, transaction processing, medical transcription, billing and revenue cycle management, and coding and billing compliance.
In 2011 the company was named BPO Company of the Year, and also received the Sao Khue 2011 Prize for “BPO service for BPO Services Group” from the Vietnam Software Association, or VINASA, which recognized SPi Global’s work in Vietnam.
Awards
In addition to those mentioned above, SPi Global has been recognized with the following awards:- Non Voice Excellence of the Year, 2010 International ICT Awards, presented by the Candadian Chamber of Commerce of the Philipines
- Multi Sourcing Company of the Year 2009 International ICT Awards
- Ranked #1 service provider - Print and Publishing Outsourcing Vertical, 2009 Black Book of Outsourcing.
International Association of Outsourcing Professionals (IAOP) Awards
- Best 10 Companies by Service Provided – Document Management Services
- Best 10 Leaders by Service Provided – Document Management Services
- Best 20 Leaders by Service Provided – Transaction Processing Services
- Best 20 Leaders by Region Served – UK
2011 Global Services 100
- Top Global Mid-Tier BPO Vendor
- Top Mid-Tier Industry-Specific BPO