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Vertex (company)
Encyclopedia
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Vertex is a leading BPO and Customer Management Outsourcer. It operates across a wide range of sectors and geographies delivering rewarding customer experiences and valuable client outcomes.
Vertex's industry focus is utilities, public sector, financial services, telecommunications and retail/distribution industries where they provide rewarding customer experiences and valuable client outcomes in the areas of:
Vertex operates in the UK, North America, Australasia and India employing close to 10,000 people. Each year they support over 50 million customers, process 28 million payment transactions valued at £1.7 billion and handle 24 million inbound calls and one million outbound calls. The business is owned by Vertex Group Ltd
Vertex are acknowledged by independent commentators as one of the most successful providers of services in their sector:
. The deal was not disclosed.
Announced on 19 September 2011 Vertex are to dispose of their non-Public Sector businesses to Capita plc for around £40 million.
Vertex services include:
Vertex is a leading BPO and Customer Management Outsourcer. It operates across a wide range of sectors and geographies delivering rewarding customer experiences and valuable client outcomes.
Vertex's industry focus is utilities, public sector, financial services, telecommunications and retail/distribution industries where they provide rewarding customer experiences and valuable client outcomes in the areas of:
- CMO
- IT Applications and Services
- Consulting and Transformation
- Decision Sciences
Vertex operates in the UK, North America, Australasia and India employing close to 10,000 people. Each year they support over 50 million customers, process 28 million payment transactions valued at £1.7 billion and handle 24 million inbound calls and one million outbound calls. The business is owned by Vertex Group Ltd
Vertex are acknowledged by independent commentators as one of the most successful providers of services in their sector:
- Named one of the largest UK BPO companies by Ovum
- Ranked number one UK CMO provider by Nelson Hall
- Placed number one in Marketing magazine's UK contact centre league table
- Ranked number one Global Business Process Outsourcing Provider for the Utilities Industry 2009 by Black Book of Outsourcing
- Acknowledged as market leader in Customer Management Services for Utilities in North America by Ovum
Contracts
Vertex's clients include:- Westminster City CouncilWestminster City CouncilWestminster City Council is the local authority for the City of Westminster in Greater London, England. It is a London borough council and is entitled to be known as a city council, which is a rare distinction in the United Kingdom. The city is divided into 20 wards, each electing three councillors...
- ThurrockThurrockThurrock is a unitary authority with borough status in the English ceremonial county of Essex. It is part of the London commuter belt and an area of regeneration within the Thames Gateway redevelopment zone. The local authority is Thurrock Council....
Council - Cable & Wireless
- DEFRA
- SouthStar Energy
- Hydro OneHydro OneHydro One Incorporated delivers electricity across the Canadian province of Ontario. It is a Corporation established under the Business Corporations Act with a single shareholder, the Government of Ontario....
- CSACSA-Agriculture, Farming, and Food:* Community Supported Agriculture* Community Shared Agriculture-Politics, Administration and Military:* Confederate States of America* Canadian Securities Administrators* Canadian Space Agency* Canadian Standards Association...
- First Choice Power
- Truckee Meadows Waste Water
- Severn Trent Water
- Airtel
- HDNL
- YODEL
- Scottish PowerScottish PowerScottishPower Ltd. is a vertically integrated energy company with its headquarters in Glasgow, Scotland. It was listed on the London Stock Exchange and was once a constituent of the FTSE 100 Index but in 2006 it became a subsidiary of the Spanish utility Iberdrola...
- HDNL
- National TrustNational Trust for Places of Historic Interest or Natural BeautyThe National Trust for Places of Historic Interest or Natural Beauty, usually known as the National Trust, is a conservation organisation in England, Wales and Northern Ireland...
- Thurrock CouncilThurrock CouncilThurrock Council is the local authority for the borough of Thurrock in Essex, England. Since 1997, Thurrock has been a unitary authority, combining the functions of a non-metropolitan county with that of a non-metropolitan district....
- DB Mortgages
- Rooftop Mortgages
- GoogleGoogleGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies. Google hosts and develops a number of Internet-based services and products, and generates profit primarily from advertising through its AdWords program...
- bmibaby.com
- Union GasUnion GasUnion Gas Limited is a major Canadian natural gas storage, transmission and distribution company based in Chatham-Kent, Ontario. The distribution business serves 1.3 million residential, commercial and industrial customers in more than 400 communities across northern, southwestern and eastern...
- Marks & SpencerMarks & SpencerMarks and Spencer plc is a British retailer headquartered in the City of Westminster, London, with over 700 stores in the United Kingdom and over 300 stores spread across more than 40 countries. It specialises in the selling of clothing and luxury food products...
- William HillWilliam Hill-People:*William Hill *William Hill , British colonial Proprietary Governor of the Province of Avalon, Newfoundland*William Hill...
Locations
- Phoenix House, Merseyside
- Omega House, Salford
- Companies House, Cardiff
- Unitech World Cyber Park, Gurgaon, India
- Grosvenor Place, London
- Dawson House, Warrington
- Dingwall Business Park, Dingwall, Scotland
- Jessop House, Cheltenham
- Hale Court, Manchester
- Gemini, Warrington
- Strathcona House, Forres, Scotland
- Richardson, Texas
- Plano Road, Texas
- Scottsbluff, Nebraska
- Bend, Oregon
- London, Ontario, Canada
- Smithfield
- Bolton
- Noida , India
- Mumbai, India
- Hyderabad, India
- Chennai, India
- Navi Mumbai, India
- Bangalore, India
- Jaipur, India
- Pune, India
- Ahmedabad, India
- Kolkata, India
- Nashik, India
Acquisition/Disposal
The company went on to acquire Indian Domestic major Shell Transource LimitedShell Transource Limited
'Shell Transource was a leading Indian Domestic BPO, the company was acquired by Vertex.-About:Shell Transource was major domestic bpo. The company was rated amoungst the top most BPO's in India....
. The deal was not disclosed.
Announced on 19 September 2011 Vertex are to dispose of their non-Public Sector businesses to Capita plc for around £40 million.
Vertex services include:
- Business process outsourcingBusiness process outsourcingBusiness process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
- Consultancy services
- CustomerCustomerA customer is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor. This is typically through purchasing or renting goods or services...
ManagementManagementManagement in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively... - FinanceFinance"Finance" is often defined simply as the management of money or “funds” management Modern finance, however, is a family of business activity that includes the origination, marketing, and management of cash and money surrogates through a variety of capital accounts, instruments, and markets created...
& Accounting - HRHuman resourcesHuman resources is a term used to describe the individuals who make up the workforce of an organization, although it is also applied in labor economics to, for example, business sectors or even whole nations...
OutsourcingOutsourcingOutsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider... - Software
- OffshoringOffshoringOffshoring describes the relocation by a company of a business process from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting. Even state governments employ offshoring...
- DebtDebtA debt is an obligation owed by one party to a second party, the creditor; usually this refers to assets granted by the creditor to the debtor, but the term can also be used metaphorically to cover moral obligations and other interactions not based on economic value.A debt is created when a...
ManagementManagementManagement in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively... - TelecomTelecomTelecom refers to:* An abbreviation of telecommunication.* Short for telecommunications company, in general.* A short name for any telecommunications company with "Telecom" specifically in the name, where context allows media or people to commonly exclude the rest of its name without confusion,...