AaronTan
Early this month, I was in Shanghai on holiday. I needed extra cash and thot I'd transfer some funds from my account in Chengdu. The search took me to three different places before I found an operating branch. The (1)webpage was not updated even though the bank had relocated out of shanghai one branch four months earlier. Even (2)calls to all the branches were not answered.
After 1 1/2 hours of taxing around searching and calling the branches, I finally located a branch in Putong. Despite filling in all the relavent forms, I had to wait at the branch for another 4 hours. (3)The manager at Chengdu was on her day off. but promised to look into the matter. (4) The next person in charge was in a meeting and uncontactable.
Despite waiting for so many hours, no one at both branches bothered to call me or update me on the status. As it was almost 3pm, I was so hungry and told the customer officer I'd return the following day to get my funds. (5) Before I left the bank, I asked the officer if there was anything else I needed to do to facilitate the transfer. She assurred me that everything was in order. 5 minutes after I got in to the taxi, that officer called me to say that there were forms I needed to update. I was too tired to argue, and too hungry to return to the bank. I asked if the forms could be done the following day.
The following day, I expected everything to be ready. But it was not to be. (6) The status of the transfer was as I had left it.
There were another stack of forms to fill. I had to wait for another 5-6 hours before I saw MY money.
Even at the Shanghai branch, everyone seemed more interested in catching their lunch, and whatever meetings they have, rather than making sure that the customer's needs were taken care of. Fortunately,(and the only ray of suncshine in this whole nightmare) the officer that served me on the second day was very efficient and patient to help me make the calls to Chengdu office ((7) sad to say, the changdu manager not only didnt keep her promise to expedite the matter, she refused to answer my calls this time) and liase the whole matter through. Otherwise, I would have lost my temper for wasting my holiday, and spending two full days waiting at the bank trying to transfer some money to myself.
It seems to me that all the officers in the whole UOB China, were more interested in their lunches and meetings rather than taking care of customers. I have come to expect such crappy service from Chinese organisations, but not from a bank from Singapore. How does the bank in tend to compensate me for the two lost days? Plus I have to put up with such crappy service.
After 1 1/2 hours of taxing around searching and calling the branches, I finally located a branch in Putong. Despite filling in all the relavent forms, I had to wait at the branch for another 4 hours. (3)The manager at Chengdu was on her day off. but promised to look into the matter. (4) The next person in charge was in a meeting and uncontactable.
Despite waiting for so many hours, no one at both branches bothered to call me or update me on the status. As it was almost 3pm, I was so hungry and told the customer officer I'd return the following day to get my funds. (5) Before I left the bank, I asked the officer if there was anything else I needed to do to facilitate the transfer. She assurred me that everything was in order. 5 minutes after I got in to the taxi, that officer called me to say that there were forms I needed to update. I was too tired to argue, and too hungry to return to the bank. I asked if the forms could be done the following day.
The following day, I expected everything to be ready. But it was not to be. (6) The status of the transfer was as I had left it.
There were another stack of forms to fill. I had to wait for another 5-6 hours before I saw MY money.
Even at the Shanghai branch, everyone seemed more interested in catching their lunch, and whatever meetings they have, rather than making sure that the customer's needs were taken care of. Fortunately,(and the only ray of suncshine in this whole nightmare) the officer that served me on the second day was very efficient and patient to help me make the calls to Chengdu office ((7) sad to say, the changdu manager not only didnt keep her promise to expedite the matter, she refused to answer my calls this time) and liase the whole matter through. Otherwise, I would have lost my temper for wasting my holiday, and spending two full days waiting at the bank trying to transfer some money to myself.
It seems to me that all the officers in the whole UOB China, were more interested in their lunches and meetings rather than taking care of customers. I have come to expect such crappy service from Chinese organisations, but not from a bank from Singapore. How does the bank in tend to compensate me for the two lost days? Plus I have to put up with such crappy service.