1. I use the London - Ashford - Brighton service frequently.
Two minutes before the Charing Cross train arrives at Ashford, the Ashford to Brighton train leaves Ashford. It means a very long and often very cold wait for the next train. This is ludicrous and shows that the customer is not catered for foremost.
2. Every Christmas the last trains at Hastings leave for Ashford much later than scheduled because the driver is talking to his friends. It happens time and again. It puts those waiting for those on the trains out and causes trouble. Again, the customers are secondary.
Why should we put up with it?