Philmore Pty Ltd displays its antique furniture in a large show room.

each item having the price displayed clearly on it. Mr Bala selects a particularly beautiful Georgian chair and approaches the salesman to buy it. the salesman refuses to sell the chair to Mr. Bala having warned by the director of philmore that Mr. Bala was a particularly disagreeable customer, being slow pay up.

what is Mr.Bala position and why?