David R. Hekman
Encyclopedia
David R. Hekman is an assistant professor of management at the University of Wisconsin–Milwaukee.
native, Hekman received his Bachelor of Business Administration in 2000 at Grand Valley State University
, where he was voted "Outstanding Finance Student of the Year" by the faculty, and his professor encouraged him to get a business Ph.D. at the University of Washington
. He started there in 2002, and received the Ph.D. in Management from Washington in 2007.
. In 2002, Hekman began teaching undergraduate and MBA business courses at the University of Washington
. In 2005, Hekman was hired as a consultant to Mark Emmert
, University of Washington
president.
In 2007, Hekman was hired as a research faculty in the University of Washington School of Public Health Hekman teaches MBA courses in healthcare management and undergraduate courses in strategic management at the University of Wisconsin–Milwaukee.
Hekman's research focuses on improving organizational health by minimizing organizational problems and dysfunctions. One workplace problem Hekman helped solve is why white men continue to earn 25 percent more than equally-well performing women and minorities. A 2009 study conducted by Hekman and colleagues found that customers who viewed videos featuring a black male, a white female, or a white male actor playing the role of an employee helping a customer were 19 percent more satisfied with the white male employee's performance, suggesting customer bias as a reason why white men continue to earn 25 percent more than equally-well performing women and minorities. Forty five percent of the customers were women and 41 percent were non-white, indicating to the researchers that even women and minority customers prefer white men. In a second study, they found that white male doctors were rated as more approachable and competent than equally-well performing women or minority doctors. They interpret their findings to suggest that employers are willing to pay more for white male employees because employers are customer driven and customers are happier with white male employees. They also suggest that what is required to solve the problem of wage inequality is to change customer biases, not necessarily to pay women and minorities more.
In addition to helping identify one source of persistent workplace inequality, Hekman also identified weak physician attachment with the physician's employing organization as a source of physician technology resistance and reduced healthcare quality. Hekman has also found that an employee's weak attachment is contagious and spreads like a disease to their coworkers—ultimately leading coworkers to leave the organization. Hekman's research on contagious employee behaviors was featured on This American Life
.
Early life and education
A MichiganMichigan
Michigan is a U.S. state located in the Great Lakes Region of the United States of America. The name Michigan is the French form of the Ojibwa word mishigamaa, meaning "large water" or "large lake"....
native, Hekman received his Bachelor of Business Administration in 2000 at Grand Valley State University
Grand Valley State University
Grand Valley State University is a public liberal arts university located in Allendale, Michigan, United States. The university was established in 1960, and its main campus is situated on approximately west of Grand Rapids...
, where he was voted "Outstanding Finance Student of the Year" by the faculty, and his professor encouraged him to get a business Ph.D. at the University of Washington
University of Washington
University of Washington is a public research university, founded in 1861 in Seattle, Washington, United States. The UW is the largest university in the Northwest and the oldest public university on the West Coast. The university has three campuses, with its largest campus in the University...
. He started there in 2002, and received the Ph.D. in Management from Washington in 2007.
Professional career
In 2000, was hired by aerospace manufacturing company Goodrich CorporationGoodrich Corporation
The Goodrich Corporation , formerly the B.F. Goodrich Company, is an American aerospace manufacturing company based in Charlotte, North Carolina. Founded in Akron, Ohio in 1870 as Goodrich, Tew & Co. by Dr. Benjamin Franklin Goodrich. The company name was changed to the "B.F...
. In 2002, Hekman began teaching undergraduate and MBA business courses at the University of Washington
University of Washington
University of Washington is a public research university, founded in 1861 in Seattle, Washington, United States. The UW is the largest university in the Northwest and the oldest public university on the West Coast. The university has three campuses, with its largest campus in the University...
. In 2005, Hekman was hired as a consultant to Mark Emmert
Mark Emmert
Mark A. Emmert, Ph.D., was named president of the NCAA on April 27, 2010. He is the fifth CEO of the NCAA; he assumed his duties on 1 November 2010. Emmert was previously the 30th president of the University of Washington, his alma mater, taking office in June 2004, becoming the first alumnus in...
, University of Washington
University of Washington
University of Washington is a public research university, founded in 1861 in Seattle, Washington, United States. The UW is the largest university in the Northwest and the oldest public university on the West Coast. The university has three campuses, with its largest campus in the University...
president.
In 2007, Hekman was hired as a research faculty in the University of Washington School of Public Health Hekman teaches MBA courses in healthcare management and undergraduate courses in strategic management at the University of Wisconsin–Milwaukee.
Hekman's research focuses on improving organizational health by minimizing organizational problems and dysfunctions. One workplace problem Hekman helped solve is why white men continue to earn 25 percent more than equally-well performing women and minorities. A 2009 study conducted by Hekman and colleagues found that customers who viewed videos featuring a black male, a white female, or a white male actor playing the role of an employee helping a customer were 19 percent more satisfied with the white male employee's performance, suggesting customer bias as a reason why white men continue to earn 25 percent more than equally-well performing women and minorities. Forty five percent of the customers were women and 41 percent were non-white, indicating to the researchers that even women and minority customers prefer white men. In a second study, they found that white male doctors were rated as more approachable and competent than equally-well performing women or minority doctors. They interpret their findings to suggest that employers are willing to pay more for white male employees because employers are customer driven and customers are happier with white male employees. They also suggest that what is required to solve the problem of wage inequality is to change customer biases, not necessarily to pay women and minorities more.
In addition to helping identify one source of persistent workplace inequality, Hekman also identified weak physician attachment with the physician's employing organization as a source of physician technology resistance and reduced healthcare quality. Hekman has also found that an employee's weak attachment is contagious and spreads like a disease to their coworkers—ultimately leading coworkers to leave the organization. Hekman's research on contagious employee behaviors was featured on This American Life
This American Life
This American Life is a weekly hour-long radio program produced by WBEZ and hosted by Ira Glass. It is distributed by Public Radio International on PRI affiliate stations and is also available as a free weekly podcast. Primarily a journalistic non-fiction program, it has also featured essays,...
.
Publications
- Hekman, D.R., Aquino, K.A., Owens, B., Mitchell, T.R., Schilpzand, P., Leavitt, K., (2010) “An Examination of Whether and How Racial and Gender Biases Influence Customer Satisfaction.” Academy of Management JournalAcademy of Management JournalThe Academy of Management Journal a is peer-reviewed academic journal on management. According to the Journal Citation Reports, the journal's 2009 impact factor is 6.483, ranking it second in the categories "Management" and "Business" .- External links :*...
. - Hekman, D.R., Steensma, H.K., Bigley, G.A., Hereford, J.F. "Effects of Organizational and Professional Identification on the Relationship Between Administrators' Social Influence and Professional Employees' Adoption of New Work Behavior" (2009) Journal of Applied PsychologyJournal of Applied PsychologyThe Journal of Applied Psychology is a publication of the APA.It has a high impact factor for its field. It typically publishes high quality empirical papers.- External links :*...
, 94 (5), pp. 1325-1335. - Hekman, D., Bigley, G., Steensma, H., Hereford, J. "Combined effects of organizational and professional identification on the reciprocity dynamic for professional employees" (2009) Academy of Management JournalAcademy of Management JournalThe Academy of Management Journal a is peer-reviewed academic journal on management. According to the Journal Citation Reports, the journal's 2009 impact factor is 6.483, ranking it second in the categories "Management" and "Business" .- External links :*...
, 52 (3), pp. 506-526. - Felps, W., Mitchell, T., Hekman, D., Lee, T., Holtom, B., Harman, W. "Turnover contagion: How coworkers' job embeddedness and job search behaviors influence quitting" (2009) Academy of Management JournalAcademy of Management JournalThe Academy of Management Journal a is peer-reviewed academic journal on management. According to the Journal Citation Reports, the journal's 2009 impact factor is 6.483, ranking it second in the categories "Management" and "Business" .- External links :*...
, 52 (3), pp. 545-561. - Reynolds, S.J., Schultz, F.C., Hekman, D.R. "Stakeholder theory and managerial decision-making: Constraints and implications of balancing stakeholder interests. (2006) Journal of Business EthicsJournal of Business EthicsThe Journal of Business Ethics is a peer-reviewed academic journal published by Springer Science+Business Media covering methodological and disciplinary aspects of ethical issues related to business, including systems of production, consumption, marketing, advertising, social and economic...
, 64 (3), pp. 285-301.