Remedy User is a client software application developed by BMC Software

BMC Software

BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion...

 that allows a user to interact with Action Request System

Action Request System

BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables...

 based applications. With this software a user can submit, modify, and search records within Action Request System. It is a Windows

Microsoft Windows

Microsoft Windows is a series of operating systems produced by Microsoft.Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces . Microsoft Windows came to dominate the world's personal...

 based software and must be installed locally on the user's desktop. Remedy User allows users to record macros, including user defined variables, to automate repetitive tasks. The client can connect to any number of servers, and can push and pull information from one server to the next. Action Request System workflow objects known as Active Links (which are built by the administrator) are cached by Remedy User and run locally from the client.

An increasingly powerful alternative to the native client is the Remedy Mid-Tier

AR Mid-Tier

BMC Remedy Mid-Tier is a server component in the Action Request System architecture produced by BMC Software. It is designed to serve ARS applications and related items across the Internet and make them accessible for web based clients....

, which allows users to access data via a web browser

Web browser

A web browser is a software application for retrieving, presenting, and traversing information resources on the World Wide Web. An information resource is identified by a Uniform Resource Identifier and may be a web page, image, video, or other piece of content...

.

It is also used to create tickets with information about recent calls in order to save information that can be used for further tasks. this tool is commonly used on call canters or outsourcing companies.

Related Entries

• BMC Software
  BMC Software
  BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion...
  
  
• Remedy Corp
  Remedy Corp
  Remedy Corp was a software company that produced the Action Request System and various applications therein. Remedy is now the Service Management Business Unit of BMC Software.-History:...
  
  
• BMC Remedy Administrator
  AR System Administrator
  AR System Administrator is a client application of Remedy's Action Request System. It is used exclusively for building, customizing, maintaining, and supporting AR System applications...
  
  
• BMC Remedy Mid-Tier
  AR Mid-Tier
  BMC Remedy Mid-Tier is a server component in the Action Request System architecture produced by BMC Software. It is designed to serve ARS applications and related items across the Internet and make them accessible for web based clients....
  
  - The browser alternative to Remedy User.

External links

• BMC
• Remedy
• Overlays in ARS 7.6.04 Tutorial - Preserving Customizations with Overlays & Custom Objects in AR System 7.6.04