Automatic callback
Encyclopedia
In telecommunication
, an automatic callback is a computer telephony calling feature that permits a user
, when encountering a busy condition or other condition where the called individual is unavailable, to instruct the system to retain the called number and to establish the call when there is an available line
or when the called number is no longer busy. Automatic callback may be implemented in the terminal
, in the telephone exchange
, or shared between them. Automatic callback is not the same as camp-on.
Source: from Federal Standard 1037C
Digitech, DSU, Impact
Place an intercom call and press CAMP. Your phone will disconnect from the attempted call. When the phone you rang is available, your phone will ring with five ring bursts. Press intercom to ring the other phone.
To use with calls made in the voice-announce mode, press intercom before the camp button.
To cancel, press intercom and dial "#6".
Comdial
ExecuTech System 2000
Make an intercom call. At the busy signal
, dial "*6". Hang up. When the desired extension becomes idle, the calling telephone receives five tone bursts. To answer callback rings, lift the handset. The called telephone will ring.
To cancel auto call back before it rings, press "ITCM", dial "#6" and hang up.
Comdial
Digital Impression
When you reach a station that is busy or does not answer, press CAMP. When the phone you wish to reach becomes idle, your phone will ring with five short tones. Press ITCM to cause the other phone to ring.
To cancel the callback, press ITCM and dial "#6".
If the extension you call in voice announce mode is not answered, press ITCM before pressing CAMP.
Database Systems Corp. PACER Phone System
Custom callback is integrated into the CRM application that signals the phone system to redial a number on a particular date and time. Call is automatically assigned to the original agent or assigned to a hunt group associated with a particular campaign.
Executone Encore CX
Press CALLBK when you hear the busy tone. Answer the callback by lifting the handset or pressing MON.
Inter-Tel Eclipse IDS Integrated Operator Terminal
Press the Call Back key at the busy signal. Press the RLS key. When your line is free and the extension you called is idle, your extension will ring. When the calls rings back to you, press the RLS key.
Inter-Tel Eclipse2
Associate Display and Basic Digital Phone
Press "6" at the busy signal and hang up. Your phone will ring when the extension if available. Press "6" again to cancel before you get your callback.
Isoetec Digital Systems
Display/Data Phone
Press "Cb." Soft key at the busy signal. Replace the handset or press "HF". Wait for the double tone. When the extension is no longer busy, it will automatically call you back.
Isoetec IDS M Series Telephones
When you hear the busy signal, press the "CALL BACK" key. Hang up. When you are signaled, lift the handset or press the "HF" key. Press the blinking "CALL BACK" key.
PCS Digital Telephone
Press "cbck" at the busy signal. When a station is available, pick up the handset.
To cancel, press "del".
Vodavi StarPlus Phone System
Press the pre-programmed CALL BACK button. Hang up. When the busy station becomes available, you will be signaled.
Source: from MainResource.com
Telecommunication
Telecommunication is the transmission of information over significant distances to communicate. In earlier times, telecommunications involved the use of visual signals, such as beacons, smoke signals, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded...
, an automatic callback is a computer telephony calling feature that permits a user
User (telecommunications)
In telecommunications, a user is a person, organization, or other entity that employs the services provided by a telecommunication system, or by an information processing system, for transfer of information....
, when encountering a busy condition or other condition where the called individual is unavailable, to instruct the system to retain the called number and to establish the call when there is an available line
Available line
In voice, video, or data communications, the term available line is a circuit between two points that is ready for service, but is in the idle state. Antonyms include busy line, unavailable, engaged, and out of service.In facsimile transmission, it is the portion of the scan line that can be...
or when the called number is no longer busy. Automatic callback may be implemented in the terminal
Terminal (telecommunication)
In the context of telecommunications, a terminal is a device which is capable of communicating over a line. Examples of terminals are telephones, fax machines, and network devices - printers and workstations....
, in the telephone exchange
Telephone exchange
In the field of telecommunications, a telephone exchange or telephone switch is a system of electronic components that connects telephone calls...
, or shared between them. Automatic callback is not the same as camp-on.
Source: from Federal Standard 1037C
Federal Standard 1037C
Federal Standard 1037C, titled Telecommunications: Glossary of Telecommunication Terms is a United States Federal Standard, issued by the General Services Administration pursuant to the Federal Property and Administrative Services Act of 1949, as amended....
Using callback on popular business telephone systems
ComdialComdial
Comdial Corporation was a telecommunications company based in Sarasota, Florida and was headquartered in a former Lockheed plant building shared with L3 Communications...
Digitech, DSU, Impact
Place an intercom call and press CAMP. Your phone will disconnect from the attempted call. When the phone you rang is available, your phone will ring with five ring bursts. Press intercom to ring the other phone.
To use with calls made in the voice-announce mode, press intercom before the camp button.
To cancel, press intercom and dial "#6".
Comdial
Comdial
Comdial Corporation was a telecommunications company based in Sarasota, Florida and was headquartered in a former Lockheed plant building shared with L3 Communications...
ExecuTech System 2000
Make an intercom call. At the busy signal
Busy signal
A busy signal in telephony is an audible or visual signal to the calling party that indicates failure to complete the requested connection of that particular telephone call....
, dial "*6". Hang up. When the desired extension becomes idle, the calling telephone receives five tone bursts. To answer callback rings, lift the handset. The called telephone will ring.
To cancel auto call back before it rings, press "ITCM", dial "#6" and hang up.
Comdial
Comdial
Comdial Corporation was a telecommunications company based in Sarasota, Florida and was headquartered in a former Lockheed plant building shared with L3 Communications...
Digital Impression
When you reach a station that is busy or does not answer, press CAMP. When the phone you wish to reach becomes idle, your phone will ring with five short tones. Press ITCM to cause the other phone to ring.
To cancel the callback, press ITCM and dial "#6".
If the extension you call in voice announce mode is not answered, press ITCM before pressing CAMP.
Database Systems Corp. PACER Phone System
Custom callback is integrated into the CRM application that signals the phone system to redial a number on a particular date and time. Call is automatically assigned to the original agent or assigned to a hunt group associated with a particular campaign.
Executone Encore CX
Press CALLBK when you hear the busy tone. Answer the callback by lifting the handset or pressing MON.
Inter-Tel Eclipse IDS Integrated Operator Terminal
Press the Call Back key at the busy signal. Press the RLS key. When your line is free and the extension you called is idle, your extension will ring. When the calls rings back to you, press the RLS key.
Inter-Tel Eclipse2
Associate Display and Basic Digital Phone
Press "6" at the busy signal and hang up. Your phone will ring when the extension if available. Press "6" again to cancel before you get your callback.
Isoetec Digital Systems
Display/Data Phone
Press "Cb." Soft key at the busy signal. Replace the handset or press "HF". Wait for the double tone. When the extension is no longer busy, it will automatically call you back.
Isoetec IDS M Series Telephones
When you hear the busy signal, press the "CALL BACK" key. Hang up. When you are signaled, lift the handset or press the "HF" key. Press the blinking "CALL BACK" key.
PCS Digital Telephone
Press "cbck" at the busy signal. When a station is available, pick up the handset.
To cancel, press "del".
Vodavi StarPlus Phone System
Press the pre-programmed CALL BACK button. Hang up. When the busy station becomes available, you will be signaled.
Source: from MainResource.com