Canadian Do Not Call List
Encyclopedia
Telemarketing
Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.Telemarketing can also include recorded sales pitches...
. It was first announced by the Government of Canada
Government of Canada
The Government of Canada, formally Her Majesty's Government, is the system whereby the federation of Canada is administered by a common authority; in Canadian English, the term can mean either the collective set of institutions or specifically the Queen-in-Council...
on December 13, 2004.
The DNC list has been labelled a "disaster"
by Michael Geist
Michael Geist
Michael Allen Geist is a Canadian academic, and the Canada Research Chair in Internet and E-Commerce Law at the University of Ottawa. Geist was educated at the University of Western Ontario where he received his Bachelors of Laws before going on to get his Masters of Laws at both Osgoode Hall Law...
and a "success"
by polling conducted by a telemarketer (All polling firms are telemarketers, by the definition of the Telecommunications Act, having specifically been listed as telemarketers which have been granted an exemption from the NDNCL)
The NDNCL continues to receive heavy criticism, the latest being from Senator Percy Downe who referred to it as "totally useless", due to the costly but totally ineffective enforcement, the large number of exempt groups and the ability for anyone from anywhere in the world to purchase sets of phone numbers for relatively low fees, and then abuse the Do Not Call List as a calling list. Senator Downe cited multiple examples of constituents, whom he had personally added to the list, receiving a sudden increase in telemarketing calls three months later.
On April 20, 2009, the CRTC announced that telephone and fax numbers on the list would be listed on the NDNCL for five years, extended from the three years at the list's inception.
Overview
Legislation entitled Bill C-37, An Act to amend the Telecommunications Acthttp://www2.parl.gc.ca/Sites/LOP/LegislativeSummaries/Bills_ls.asp?Parl=38&Ses=1&ls=C37, introduced in the House of Commons
Canadian House of Commons
The House of Commons of Canada is a component of the Parliament of Canada, along with the Sovereign and the Senate. The House of Commons is a democratically elected body, consisting of 308 members known as Members of Parliament...
, was given first reading on December 13, 2004. It addressed telemarketing calls in Canada and would allow people to sign up to prevent certain telemarketers from contacting them. It received royal assent on November 25, 2005 and came into force on 30 June 2006.
The legislation gives the Canadian Radio-television and Telecommunications Commission (CRTC) authority to establish a national do not call list, to establish procedures to administer the Act and to levy penalties for violations.
Starting September 30, 2008, residents of Canada were able to register their telephone numbers on the list online, or by telephone, fax or teletype.https://www.lnnte-dncl.gc.ca/
Exemptions
The Do Not Call List exempts Canadian registered charitiesCharitable organization
A charitable organization is a type of non-profit organization . It differs from other types of NPOs in that it centers on philanthropic goals A charitable organization is a type of non-profit organization (NPO). It differs from other types of NPOs in that it centers on philanthropic goals A...
, political parties, riding associations, candidates, pollsters and newspapers of general circulation for the purpose of soliciting subscriptions. Telemarketing calls from organizations with whom residents have an existing business relationship are also exempt. Telemarketers may also still call if a resident gave them permission in a written form or verbally. This law also does not extend its protections to non-Canadian phone numbers.
Paragraph 41.7(4) of The Telecommunications Act requires that every exempted telemarketer "shall maintain their own do not call list and shall ensure that no telecommunication is made on their behalf to any person who has requested that they receive no telecommunication...". Unlike the DNCL Rules, the Act itself makes no provision for a grace period or expiry, so all do not call requests must be honoured immediately and permanently.
In letters
dated June 27, 2008, to the Canadian Marketing Association (CMA) and the Canadian Bankers Association (CBA), CRTC Chairman Konrad von Finckenstein personally ruled that do not call requests from third parties, such as iOptOut.ca, are to be considered "...as valid requests and must be honoured.". Due to its overwhelming popularity, iOptOut.ca is currently being upgraded and improved.
Timeline
The privacyPrivacy
Privacy is the ability of an individual or group to seclude themselves or information about themselves and thereby reveal themselves selectively...
benefits the list will achieve remain uncertain. A working group of the CRTC held hearings concerning the planned implementation of the list. It submitted recommendations on July 26, 2006.
On July 3, 2007, the CRTC announced it would be issuing a request for proposal
Request for Proposal
A request for proposal is issued at an early stage in a procurement process, where an invitation is presented for suppliers, often through a bidding process, to submit a proposal on a specific commodity or service. The RFP process brings structure to the procurement decision and is meant to...
s to suppliers willing to provide this service. On December 21, 2007, the CRTC announced that it had picked Bell Canada
Bell Canada
Bell Canada is a major Canadian telecommunications company. Including its subsidiaries such as Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for telephone and DSL Internet services in most of Canada east of Manitoba and in the northern territories,...
to operate the National Do Not Call List for five years. It is funded from subscription fees paid by telemarketers, rather than relying on fees by end citizens. It became operational on September 30, 2008.
Criticism
Michael GeistMichael Geist
Michael Allen Geist is a Canadian academic, and the Canada Research Chair in Internet and E-Commerce Law at the University of Ottawa. Geist was educated at the University of Western Ontario where he received his Bachelors of Laws before going on to get his Masters of Laws at both Osgoode Hall Law...
, author of iOptOut.ca, an authority on technology, and holder of a Tier 2 Canada Research Chair
in Internet and E-Commerce Law until July 2013, and professor of Law at the University of Ottawa
University of Ottawa
The University of Ottawa is a bilingual, research-intensive, non-denominational, international university in Ottawa, Ontario. It is one of the oldest universities in Canada. It was originally established as the College of Bytown in 1848 by the Missionary Oblates of Mary Immaculate...
has criticized the changes adopted in the amended Act. He observed that the legislation contained too many exemptions which would not result in a significant decrease in calls for subscribers of the DNCL. Geist expressed particular concern about the extent and duration of the existing business relationship exception.
In November 2008, it was reported that the CRTC had received thousands of complaints from individuals about the implementation of the Do Not Call List. People reported that they had actually experienced a notable increase in the number of calls since registering for the list, and were starting to get calls at cellular phone numbers that had never received telemarketing calls before.
However, VoxPop study found that 80% of those registered on the DNCL had noticed a reduction in calls; while 13% had seen an increase. The study concluded that the most likely explanation for the increase was due to timing of the launch of the DNCL with the financial crisis of 2007–2010 which was hitting American and other foreign companies harder than Canadian, and where unscrupulous telemarketers that did not care about Canadian laws were using random dialers to find new business.
In January 2009, numerous media and consumer advocacy organizations reported that anyone can use false information pretending to be a telemarketer and download a set of numbers from the list for a $50 fee. It took their reporter ten minutes to do so. It has been proposed that list may be being downloaded and used as a telemarketing list overseas, where there's little that can be done as the CRTC has no jurisdiction outside of Canada. Konrad von Finckenstein
Konrad von Finckenstein
Konrad W. von Finckenstein, QC is the current Chairman of the Canadian Radio-television Telecommunications Commission . He has held the post since January 25, 2007 and his term is scheduled to end on January 24, 2012. von Finckenstein previously served as Justice of the Federal Court from 2003...
, Chair of the CRTC, responded to these allegations on June 16, 2009, labelling them an urban myth, and stating that the Government had looked into the claims and that there was "no evidence to substantiate them".
On February 2, 2009, A Toronto Star published an article by Michael Geist
labelling the CRTC's do-not-call list a "disaster". The article recommended Parliament return to the original version of Bill C-37 by eliminating all exemptions. It further recommended cross-border cooperation to resolve jurisdictional issues and immediate tough enforcement to send a strong signal to violators.
Technological Shortcomings
A notable shortcoming of the Canadian implementation of the do-not-call list is that the list of numbers is given to telemarketers in plain text, in the form of a simple spreadsheet or CSV file without any protection or traceability. Technologies for securing personal data are readily available, as evidenced by the Australia Do Not Call Register, which "is a secure database where you can list your numbers to avoid receiving unsolicited telemarketing calls and marketing faxes." In contrast to the CRTC's uncontrolled distribution of telephone number lists, the Australian system consists of a "List Washing Service", precisely as proposed by the minority opinion which was disregarded by the CRTC.On July 3, 2007, in Telecom Decision CRTC 2007-47,
the CRTC disregarded the non-consensus report from the DNCL Operations Working Group, which had strongly recommended against allowing telemarketers to download unmarked, untraceable copies of the do-not-call list. With the aim of protecting the confidentiality of cell and unlisted numbers, the non-consensus report had instead advocated for a Query/Response methodology, wherein telemarketers would be able to query only the do-not-call status of numbers they already had in their possession. Although the CRTC had rejected the Query/Response methodology, citing grounds of operational cost and complexity, a one-number-at-a-time Query/Response turned out to be so operationally simple and inexpensive that it is provided by the CRTC, free of charge, without restriction, to anyone who cares to use it. Other jurisdictions such as the USA provide similar Query/Response functions to check lists of small sets of numbers simultaneously, also free of charge. Jurisdictions such as Australia protect subscriber privacy, precisely as envisioned by the minority report, by keeping the list in the form of a secure database, and providing only a "List Washing Service".
The CRTC's decision to expire registrations is regarded by citizens' rights groups as a technical shortcoming that adds unnecessary operational cost and complexity to the system, as well as limiting registrants' freedom to express their wishes. On June 17, 2008, the USA made registrations permanent until the number is disconnected or reassigned, citing "...benefits to the public and to consumer privacy interests...".
Another possibility to prevent using the plain text list as a list of people to call is to provide honeypot
Honeypot (computing)
In computer terminology, a honeypot is a trap set to detect, deflect, or in some manner counteract attempts at unauthorized use of information systems...
numbers, unique to each telemarketer. If a telemarketer, or anyone he has given the list to, then calls one of the honeypot numbers, stiff penalties can be applied to the telemarketer. If the originating number of a violating call is either foreign or disguised, the CRTC could apply the penalties to the telco which delivered the call to the subscriber's line since that telco acted as an agent of the telemarketer by delivering the call.. There is no indication from the CRTC as to whether honeypots have been implemented as part of the NDNCL.
Non-government Supplements to the CRTC Do Not Call List
On March 28, 2008 Michael Geist introduced iOptOut.ca, a free service which assisted in the process of creating a personal do not call list. The service notified callers selected by the user from a list of available businesses that the individual exercised his or her right under privacy laws not to receive communications from the notified business. It was intended to cover those organizations excluded from the Do Not Call List. Like the Do Not Call List, iOptOut.ca was dependent on citizens lodging complaints on the DNCL site or phone number in order to bring charges against telemarketers under telemarketing laws. Due to its overwhelming popularity, iOptOut.ca is currently being upgraded and improved.The Canadian Marketing Association offers a free "Do Not Contact Service". The service is limited to screening telemarketing from participating companies only. Registration can be sought by mail, phone or online at their website http://www.the-cma.org. After registration, it takes six weeks to be effective and lasts for three years.
See also
- Do Not Call Register (Australia)
- New Zealand Name Removal ServiceNew Zealand Name Removal ServiceThe New Zealand Name Removal Service provides a way for New Zealanders to reduce the amount of junk mail and telemarketing calls they receive.The service is provided voluntarily by the Marketing Association of New Zealand and stops only calls and mail from their 500 members...
- Telephone Preference ServiceTelephone Preference ServiceThe Telephone Preference Service is a UK opt-out telephone list that is intended to prevent telemarketing calls to those who do not wish to receive them. The list is administered on behalf of Ofcom by the British direct marketing industry, who also run the Mailing Preference Service and Fax...
(United Kingdom) - National Do Not Call Registry (United States)
- Robinson listRobinson listA Robinson list or Mail Preference Service list is an opt-out list of people who do not wish to receive marketing transmissions. The marketing can be via e-mail, postal mail, telephone, or fax. In each case, contact details will be placed on a blacklist...
, a UK opt-out registry of people who do not wish to receive marketing communications
External links
Sources
- Facts about the National Do Not Call List CRTC information regarding the September 2008 launch of the National Do Not Call List
- Canada's Do Not Hesitate to Call List, Geist, September 11, 2005
- Canada's Do-Not-Hesitate-To-Call List Goes From Bad to Worse Geist, October 20, 2005
- Industry Canada announcement of December 13, 2004
- Bill C-37
- CRTC Web Site
- Notice of May 2, 2006 CRTC Hearing See references cited in the announcement for submissions and applications by interested parties.
- Do Not Call:Hanging Up on the Telemarketers, CBCCanadian Broadcasting CorporationThe Canadian Broadcasting Corporation, commonly known as CBC and officially as CBC/Radio-Canada, is a Canadian crown corporation that serves as the national public radio and television broadcaster...
In Depth Report, November 25, 2005