Comparison of usability evaluation methods
Encyclopedia
Evaluation Method Evaluation Method Type Applicable Stages Description Advantages Disadvantages
Think aloud protocol
Think aloud protocol
Think-aloud protocol is a method used to gather data in usability testing in product design and development, in psychology and a range of social sciences...

Testing
Software testing
Software testing is an investigation conducted to provide stakeholders with information about the quality of the product or service under test. Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software...

Design, coding, testing and release of application Participants in testing express their thoughts on the application while executing set tasks
  • Less expensive
  • Results are close to what is experienced by users
  • The Environment is not natural to the user
  • Remote testing Testing
    Software testing
    Software testing is an investigation conducted to provide stakeholders with information about the quality of the product or service under test. Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software...

    Design, coding, testing and release of application The experimenter does not directly observe the users while they use the application
  • Efficiency, effectiveness and satisfaction, the three usability issues, are covered
  • Additional Software is necessary to observe the participants from a distance
  • Focus group
    Focus group
    A focus group is a form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs and attitudes towards a product, service, concept, advertisement, idea, or packaging...

    s
    Inquiry Testing and release of application A moderator guides a discussion with a group of users of the application
  • If done before prototypes are developed, can save money
  • Produces a lot of useful ideas from the users themselves
  • Can improve customer relations
  • The environment is not natural to the user and may provide inaccurate results.
  • The data collected tends to have low validity due to the unstructured nature of the discussion
  • Interview
    Interview
    An interview is a conversation between two people where questions are asked by the interviewer to obtain information from the interviewee.- Interview as a Method for Qualitative Research:"Definition" -...

    s
    Inquiry Design, coding, testing and release of application The users are interviewed to find out about their experience and expectations
  • Good at obtaining detailed information
  • Few participants are needed
  • Can improve customer relations
  • Can not be conducted remotely
  • Does not address the usability issue of efficiency
  • Cognitive walkthrough
    Cognitive walkthrough
    The cognitive walkthrough method is a usability inspection method used to identify usability issues in a piece of software or web site, focusing on how easy it is for new users to accomplish tasks with the system...

    Inspection
    Software inspection
    Inspection in software engineering, refers to peer review of any work product by trained individuals who look for defects using a well defined process...

    Design, coding, testing and release of application A team of evaluators walk through the application discussing usability issues through the use of a paper prototype or a working prototype
  • Good at refining requirements
  • does not require a fully functional prototype
  • Does not address user satisfaction or efficiency
  • The designer may not behave as the average user when using the application
  • Pluralistic walkthrough
    Pluralistic walkthrough
    The Pluralistic Walkthrough is a usability inspection method used to identify usability issues in a piece of software or website in an effort to create a maximally usable human-computer interface...

    Inspection
    Software inspection
    Inspection in software engineering, refers to peer review of any work product by trained individuals who look for defects using a well defined process...

    Design A team of users, usability engineers and product developers review the usability of the paper prototype of the application
  • Usability issues are resolved faster
  • Greater number of usability problems can be found at one time
  • Does not address the usability issue of efficiency

  • Source: Genise, Pauline. “Usability Evaluation: Methods and Techniques: Version 2.0” August 28, 2002. University of Texas.

    See also

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