Consumer Council for Water
Encyclopedia
The Consumer Council for Water (CCWater) is a non-departmental public body
that represents water and sewerage consumers in England
and Wales
. The organisation provides impartial advice and/or advocacy for aggrieved consumers.
CCWater is independent of both the regulator, Ofwat
, and the water companies.
There are four regional committees in England (Northern, Central & Eastern, London & South East and Western) and one in Wales. Each committee has at least one office to represent customers of different water companies. The head office is in Victoria Square
, Birmingham
.
In March 2010, CCWater added an online Consumer Support site where users can have their own questions/enquiries answered which can be accessed via their website at http://www.ccwater.org.uk/
Non-departmental public body
In the United Kingdom, a non-departmental public body —often referred to as a quango—is a classification applied by the Cabinet Office, Treasury, Scottish Government and Northern Ireland Executive to certain types of public bodies...
that represents water and sewerage consumers in England
England
England is a country that is part of the United Kingdom. It shares land borders with Scotland to the north and Wales to the west; the Irish Sea is to the north west, the Celtic Sea to the south west, with the North Sea to the east and the English Channel to the south separating it from continental...
and Wales
Wales
Wales is a country that is part of the United Kingdom and the island of Great Britain, bordered by England to its east and the Atlantic Ocean and Irish Sea to its west. It has a population of three million, and a total area of 20,779 km²...
. The organisation provides impartial advice and/or advocacy for aggrieved consumers.
CCWater is independent of both the regulator, Ofwat
Water Services Regulation Authority
The Water Services Regulation Authority is the body responsible for economic regulation of the privatised water and sewerage industry in England and Wales....
, and the water companies.
There are four regional committees in England (Northern, Central & Eastern, London & South East and Western) and one in Wales. Each committee has at least one office to represent customers of different water companies. The head office is in Victoria Square
Victoria Square, Birmingham
Victoria Square is a pedestrianised public square in Birmingham, England. It is home to both the Town Hall and the Council House, and directly adjacent to Chamberlain Square....
, Birmingham
Birmingham
Birmingham is a city and metropolitan borough in the West Midlands of England. It is the most populous British city outside the capital London, with a population of 1,036,900 , and lies at the heart of the West Midlands conurbation, the second most populous urban area in the United Kingdom with a...
.
In March 2010, CCWater added an online Consumer Support site where users can have their own questions/enquiries answered which can be accessed via their website at http://www.ccwater.org.uk/