CyraCom
Encyclopedia
CyraCom International, Inc., is a diversified language services company operating through CyraCom, which services healthcare markets, and Voiance, which services all other markets. The company provides telephone interpreting
, interpreting, Video Remote Interpreting, translation, language localization, and other language industry services to over 2,500 clients. CyraCom International is the second largest supplier of telephone interpretation in the world, and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011.
In business since 1995, CyraCom International is headquartered and operated in the United States, with its headquarters in Tucson, Arizona
and interpreter centers in Tucson, Arizona
; Phoenix, Arizona
; and Las Cruces, New Mexico
. The company services the majority of its calls through US-based interpreter call centers.
Since its founding, CyraCom International has developed into one of the largest and most innovative language services companies in the United States. In 2004, CyraCom was listed on the InfoWorld 100 for innovative technology developments in multiple language voice recognition. In a 2008 outsourcing survey by Modern healthcare
, CyraCom was ranked #4 on the list of Top 20 Outsourcing Firms, 2007. In that same year, CyraCom was ranked the 4th largest telephone interpreting company in the world.In 2009, the American Hospital Association
awarded exclusive endorsement to CyraCom for its translation and interpretation solutions. Later in 2009, CyraCom and its sister company Voiance became the first over-the-phone interpretation
companies in the U.S. to achieve ISO 9001:2008 certification
, and CyraCom was ranked the world's 2nd largest telephone interpretation company by Common Sense Advisory.In 2009, CyraCom announced the acquisition of Language Learning Enterprises, Inc. (LLE).
The name CyraCom is possibly a reference to the play Cyrano de Bergerac
, in which communicating language effectively is a major theme; "Cyra" is a reference to the character Cyrano de Bergerac and "Com" is a reference to communication.
All of the company’s interpreters have specialized training and provide OPI services in over 170 languages, answer calls 24/7, and answer calls in 15 seconds or less on average. The company provides OPI services through their patented dual-handset telephone, which enables face-to-face communication, or any other telephonic device.
The company’s OPI services are enhanced through advanced technologies which include a state-of-the-art telecommunications platform with voice-activated language selection; intelligent call routing; voice navigation; an additional person anytime option and customized record integration. The company’s online account management and reporting service helps clients manage and monitor their OPI services and track the language needs of their clients.
PVX software to ensure that video and sound are transmitted clearly and accurately.
Telephone interpreting
Telephone interpreting is a service that connects human interpreters via telephone to individuals who wish to speak to each other but do not share a common language. The telephone interpreter converts the spoken language from one language to another, enabling listeners and speakers to understand...
, interpreting, Video Remote Interpreting, translation, language localization, and other language industry services to over 2,500 clients. CyraCom International is the second largest supplier of telephone interpretation in the world, and was named to the Inc. 5000 list of fastest growing private companies in the U.S. in 2007, 2009, 2010, and 2011.
In business since 1995, CyraCom International is headquartered and operated in the United States, with its headquarters in Tucson, Arizona
Tucson, Arizona
Tucson is a city in and the county seat of Pima County, Arizona, United States. The city is located 118 miles southeast of Phoenix and 60 miles north of the U.S.-Mexico border. The 2010 United States Census puts the city's population at 520,116 with a metropolitan area population at 1,020,200...
and interpreter centers in Tucson, Arizona
Tucson, Arizona
Tucson is a city in and the county seat of Pima County, Arizona, United States. The city is located 118 miles southeast of Phoenix and 60 miles north of the U.S.-Mexico border. The 2010 United States Census puts the city's population at 520,116 with a metropolitan area population at 1,020,200...
; Phoenix, Arizona
Phoenix, Arizona
Phoenix is the capital, and largest city, of the U.S. state of Arizona, as well as the sixth most populated city in the United States. Phoenix is home to 1,445,632 people according to the official 2010 U.S. Census Bureau data...
; and Las Cruces, New Mexico
Las Cruces, New Mexico
Las Cruces, also known as "The City of the Crosses", is the county seat of Doña Ana County, New Mexico, United States. The population was 97,618 in 2010 according to the 2010 Census, making it the second largest city in the state....
. The company services the majority of its calls through US-based interpreter call centers.
History
CyraCom International formed in 1995 under the name Kevmark. In that same year, the company patented the first dual-handset phone. In 1998, Kevmark changed its name to CyraCom International.Since its founding, CyraCom International has developed into one of the largest and most innovative language services companies in the United States. In 2004, CyraCom was listed on the InfoWorld 100 for innovative technology developments in multiple language voice recognition. In a 2008 outsourcing survey by Modern healthcare
Modern Healthcare
Modern Healthcare is a weekly, 70,037-circulation business publication delivering news and information to executives in the healthcare industry...
, CyraCom was ranked #4 on the list of Top 20 Outsourcing Firms, 2007. In that same year, CyraCom was ranked the 4th largest telephone interpreting company in the world.In 2009, the American Hospital Association
American Hospital Association
The American Hospital Association is an organization that promotes the quality provision of health care by hospitals and health care networks through such efforts as promoting effective public policy and providing information related to health care and health administration to health care...
awarded exclusive endorsement to CyraCom for its translation and interpretation solutions. Later in 2009, CyraCom and its sister company Voiance became the first over-the-phone interpretation
Telephone interpreting
Telephone interpreting is a service that connects human interpreters via telephone to individuals who wish to speak to each other but do not share a common language. The telephone interpreter converts the spoken language from one language to another, enabling listeners and speakers to understand...
companies in the U.S. to achieve ISO 9001:2008 certification
ISO 9000
The ISO 9000 family of standards relates to quality management systems and is designed to help organizations ensure they meet the needs of customers and other stakeholders . The standards are published by ISO, the International Organization for Standardization, and available through National...
, and CyraCom was ranked the world's 2nd largest telephone interpretation company by Common Sense Advisory.In 2009, CyraCom announced the acquisition of Language Learning Enterprises, Inc. (LLE).
The name CyraCom is possibly a reference to the play Cyrano de Bergerac
Cyrano de Bergerac
Hercule-Savinien de Cyrano de Bergerac was a French dramatist and duelist. He is now best remembered for the works of fiction which have been woven, often very loosely, around his life story, most notably the 1897 play by Edmond Rostand...
, in which communicating language effectively is a major theme; "Cyra" is a reference to the character Cyrano de Bergerac and "Com" is a reference to communication.
Over-the-Phone Interpretation (OPI)
CyraCom International specializes in and is the world's second largest provider of OPI services.All of the company’s interpreters have specialized training and provide OPI services in over 170 languages, answer calls 24/7, and answer calls in 15 seconds or less on average. The company provides OPI services through their patented dual-handset telephone, which enables face-to-face communication, or any other telephonic device.
The company’s OPI services are enhanced through advanced technologies which include a state-of-the-art telecommunications platform with voice-activated language selection; intelligent call routing; voice navigation; an additional person anytime option and customized record integration. The company’s online account management and reporting service helps clients manage and monitor their OPI services and track the language needs of their clients.
Video Remote Interpretation (VRI)
CyraCom International provides VRI services to Deaf and Hard of Hearing and Limited English Proficient (LEP) individuals. The company provides 11 popular languages, including American Sign Language (ASL), and utilizes PolycomPolycom
Polycom is a multinational corporation with approximately 3,200 employees worldwide and an annual revenue of approximately $1.2 billion in 2010. The company manufactures and sells telepresence and voice communications solutions.-Company History 1990:...
PVX software to ensure that video and sound are transmitted clearly and accurately.
On-Site Interpretation
CyraCom International provides On-Site Interpretation services including expertly trained interpreters, interpreter scheduling, and on-demand or scheduled interpreter visits.Document Translation
CyraCom International offers a variety of Document Translation services including translation, editing, proofreading, multilingual desktop publishing, and post-graphics review.Community Involvement
CyraCom International is actively involved in the Tucson community and is one of Tucson's largest employers. The company supports local education, providing scholarships to the Agnese Haury Institute for Interpretation at The University of Arizona and sponsors other local schools. The company was also a large sponsor of the Southern Arizona Aids Foundation's Moda Provocateur fundraiser and is involved in other local fundraisers and charities.Awards
CyraCom International is the recipient of numerous awards:- MicrosoftMicrosoftMicrosoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
's Excellence in Innovation "Customer Excellence Award"
- "Workplace Excellence Award" for Greater Tucson- Two-time winner
- Ethics Award- Better Business Bureau of Arizona
- Copper Cactus "Business Growth" Award; Copper Cactus "Best Place to Work" Award
- Modern Healthcare- Top 20 Outsourcing Company
- InfoWorld Best Healthcare Technology Award
- "Arizona Spirit of Success" Governor's Award