Defective on arrival
Encyclopedia
Defective On Arrival is an alternate interpretation of "D.O.A", which stands for "dead on arrival
Dead on arrival
Dead on arrival or D.O.A. is a term used to indicate that a patient was found to be already clinically dead upon the arrival of professional medical assistance, often in the form of first responders such as emergency medical technicians, paramedics, or police...

", a term used in medical context and with the alternative colloquial/trade meaning of "At the moment of receiving the item, it was damaged or defective to the point of not being usable".

It is frequently used for expliciting a kind of warranty when a customer buys an item that can't be checked before pay (for example, eBay
EBay
eBay Inc. is an American internet consumer-to-consumer corporation that manages eBay.com, an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide...

 buying), and at the moment of make an RMA (Return Merchandise Authorization
Return Merchandise Authorization
A Return Merchandise Authorization , sometimes Return Merchandise Agreement or ' product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation within the product's warranty period.The RMA process and the issuance of an RMA is a key...

).
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