Dieter Zetsche
Encyclopedia
Dieter Zetsche is a German
Germany
Germany , officially the Federal Republic of Germany , is a federal parliamentary republic in Europe. The country consists of 16 states while the capital and largest city is Berlin. Germany covers an area of 357,021 km2 and has a largely temperate seasonal climate...

 businessman and the Chairman of Daimler AG and Head of Mercedes-Benz
Mercedes-Benz
Mercedes-Benz is a German manufacturer of automobiles, buses, coaches, and trucks. Mercedes-Benz is a division of its parent company, Daimler AG...

 Cars since 2006 as well as member of the company's Board of Management since 1998.

He was born while his father, Herbert Zetsche, a civil engineer, was temporarily in Turkey for a dam construction project. The family returned to Germany
Germany
Germany , officially the Federal Republic of Germany , is a federal parliamentary republic in Europe. The country consists of 16 states while the capital and largest city is Berlin. Germany covers an area of 357,021 km2 and has a largely temperate seasonal climate...

 in 1956. Dieter Zetsche attended school in Oberursel
Oberursel
Oberursel is a town in Germany. It is located to the north west of Frankfurt, and is the second largest town in the county of Hochtaunuskreis and the 14th largest town in Hessen.-Extent of municipal area:...

 (near Frankfurt am Main) and studied electrical engineering
Electrical engineering
Electrical engineering is a field of engineering that generally deals with the study and application of electricity, electronics and electromagnetism. The field first became an identifiable occupation in the late nineteenth century after commercialization of the electric telegraph and electrical...

 from 1971 to 1976 at the University of Karlsruhe; he graduated as an engineer.

He joined Daimler-Benz
Daimler-Benz
Daimler-Benz AG was a German manufacturer of automobiles, motor vehicles, and internal combustion engines; founded in 1926. An Agreement of Mutual Interest - which was valid until year 2000 - was signed on 1 May 1924 between Karl Benz's Benz & Cie., and Daimler Motoren Gesellschaft, which had...

 in 1976, working in the research department. In 1981, he became Assistant Development Manager at the Vehicles business unit. He completed his doctorate in engineering in 1982 at the University of Paderborn
University of Paderborn
The University of Paderborn in Paderborn, North Rhine-Westphalia, Germany was founded in 1972. 15,228 students were enrolled at the university as of December 2010....

.

He became a member of the DaimlerChrysler's Board of Management in 1998 and served the President/CEO of Chrysler Group from mid of 2000 to December 31, 2005, where he was credited with a turnaround of DCX's American operations. Since January 1, 2006, he succeeded Jürgen Schrempp as Chairman of DaimlerChrysler (now Daimler AG), being succeeded in the position of Chrysler Group CEO by Thomas W. LaSorda
Thomas W. LaSorda
Thomas W. LaSorda, often known as Tom LaSorda, is a Canadian-American automobile industry executive who served as CEO and President of the Chrysler Group....

.

He was the main influence behind the demerger of Daimler and Chrysler
Chrysler
Chrysler Group LLC is a multinational automaker headquartered in Auburn Hills, Michigan, USA. Chrysler was first organized as the Chrysler Corporation in 1925....

 in 2007, which ended in the newly formed Daimler AG.

Dieter Zetsche is credited with bringing significant core changes to the Mercedes-Benz company in an effort to turn around a decade long downward spiral in product quality and customer satisfaction. He was named in Time Magazines 2006's list of 100 most influential people.

Ask Dr. Z campaign

On June 30, 2006, Chrysler Group announced the Employee Pricing Plus program, which featured Dieter Zetsche as Dr. Z, the DaimlerChrysler spokesman for a series of United States and Canadian television commercial
Television advertisement
A television advertisement or television commercial, often just commercial, advert, ad, or ad-film – is a span of television programming produced and paid for by an organization that conveys a message, typically one intended to market a product...

s, also animated in cartoon format on the company's Ask Dr. Z website, which began on July 1.

The "Ask Dr. Z" campaign included television, radio, print, online, in-dealership and customer relationship marketing media components and aggressive marketing tactics (mobile billboards, aerial banners, street teams), as well as targeting the NASCAR fan community. In the "Ask Dr. Z" ad campaign
Advertising campaign
An advertising campaign is a series of advertisement messages that share a single idea and theme which make up an integrated marketing communication...

 he provides answers to customers' questions and exits by saying "Auf Wiedersehen" (German
German language
German is a West Germanic language, related to and classified alongside English and Dutch. With an estimated 90 – 98 million native speakers, German is one of the world's major languages and is the most widely-spoken first language in the European Union....

 for "See you later").

The ad campaign emphasized the consumer benefits of the best of American and German engineering and design built into every Chrysler, Jeep and Dodge vehicle. One included Zetsche riding in a Jeep Liberty
Jeep Liberty
Inspired by styling from the Dakar and Jeepster concept cars, the Liberty was intended as a replacement for the discontinued Jeep Cherokee . Three trim levels were initially offered; the top end Limited, a more rugged looking Renegade and the base Sport. All were made available with either 2WD or 4WD...

 crossing a pile of logs, another showed him at the trunk of a Dodge Caravan
Dodge Caravan
The Dodge Caravan is a family minivan manufactured by Chrysler Group LLC and sold under its Dodge brand. Along with its nameplate variant, the Plymouth Voyager, the Caravan was introduced for the 1984 model year. In 1987, the Dodge Grand Caravan long-wheelbase model was introduced and sold...

 minivan heading a soccer ball, and the last showed him at the wheel of a Chrysler Pacifica
Chrysler Pacifica
The Chrysler Pacifica is a mid-size crossover wagon produced by Chrysler from 2003 to 2007, for the model years 2004 to 2008.The Pacifica was the first jointly engineered product of the 1998 Chrysler-DaimlerBenz "merger of equals."...

 when it undergoes a crash test where he emerges from the wreckage unscathed.
As a response of shrinking sales, the Employee Pricing Plus program was extended through the end of August, 3 new TV ads, which did not feature Dr. Z, were added to the August campaign. After 3 months however DaimlerChrysler hurriedly withdrew the Dr. Z campaign due to a significant loss in market-share. However, some of the Dr. Z ads can still be seen in Canadian television. In later broadcasts, the tagline in Dr. Z TV ads was changed to 'See the best in German and North American design in your Dodge and Chrysler dealer.'

The campaign was criticized for having a wrong guy to do funny ads. CNW Marketing Research poll showed most people thought Dr. Z was a fictional character, did not notice the employee discount offer in the ads and radio commercial listeners had a difficulty understanding his German accent.

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