eHelp Corporation was co-founded by Jørgen Sigurd Lien

Jørgen Sigurd Lien

Jørgen Sigurd Lien is the co-founder, and CEO of eHelp Corporation . eHelp Corporation was the worldwide leader in Help authoring solutions before it was acquired by Macromedia, Inc...

 and Trond Bergquist in 1990, and headquartered in San Diego, California

California

California is a state located on the West Coast of the United States. It is by far the most populous U.S. state, and the third-largest by land area...

.

Prior to acquisition by Macromedia

Macromedia

Macromedia was an American graphics and web development software company headquartered in San Francisco, California that produced such products as Flash and Dreamweaver. Its rival, Adobe Systems, acquired Macromedia on December 3, 2005 and controls the line of Macromedia...

 , eHelp Corporation was the worldwide leader in automated user assistance software for applications, intranets, and the Web .

eHelp provides the foundation to more than 250 million online Help and user assistance systems currently in use around the world. eHelp serves a diverse customer base ranging from Fortune 500 companies such as Cisco Systems, Inc., to government agencies such as the United States Coast Guard

United States Coast Guard

The United States Coast Guard is a branch of the United States Armed Forces and one of the seven U.S. uniformed services. The Coast Guard is a maritime, military, multi-mission service unique among the military branches for having a maritime law enforcement mission and a federal regulatory agency...

, to large educational institutions including University of California

University of California

The University of California is a public university system in the U.S. state of California. Under the California Master Plan for Higher Education, the University of California is a part of the state's three-tier public higher education system, which also includes the California State University...

, San Diego .

Products

eHelp was most widely recognized for its flagship RoboHelp

RoboHelp

RoboHelp is a help authoring tool created by eHelp Corporation , acquired by Macromedia, which itself was then acquired by Adobe Systems.- Features :Technical writers use RoboHelp to create the following help files:...

 product, a help authoring tool

Help authoring tool

A Help Authoring Tool or HAT is a software program used by technical writers to create online help systems.-Functions:The basic functions of Help Authoring Tools can be divided into the following categories:-File input:...

. In addition, eHelp produced the Flash-based RoboDemo demonstration software. The eHelp family of products also included RoboHelp Enterprise, RoboHelp Office, RoboHelp for FrameMaker

Adobe FrameMaker

Adobe FrameMaker is a document processor for the production and manipulation of large structured documents. It is produced by Adobe Systems. Although FrameMaker has evolved slowly in recent years, it maintains a strong following among professional technical writers.- Overview :FrameMaker has more...

, RoboHelp for WinHelp

WinHelp

Microsoft WinHelp is a proprietary format for online help files that can be displayed by the Microsoft Help browser winhelp.exe or winhlp32.exe. The file format is based on Rich Text Format . It remained a popular Help platform from Windows 3.0 platform through Windows XP...

, RoboHelp for Microsoft HTML Help, RoboInfo Enterprise, RoboLinker, RoboScreenCapture and RoboPresenter.

Customers

More than two-thirds of Fortune 1000

Fortune 1000

Fortune 1000 is a reference to a list maintained by the American business magazine Fortune. The list is of the 1000 largest American companies, ranked on revenues alone...

 companies used eHelp’s products. eHelp’s customers included Lucas Arts Entertainment Center, Microsoft

Microsoft

Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...

, Deutsche Bank

Deutsche Bank

Deutsche Bank AG is a global financial service company with its headquarters in Frankfurt, Germany. It employs more than 100,000 people in over 70 countries, and has a large presence in Europe, the Americas, Asia Pacific and the emerging markets...

, Siemens

Siemens

Siemens may refer toSiemens, a German family name carried by generations of telecommunications industrialists, including:* Werner von Siemens , inventor, founder of Siemens AG...

, Nixdorf

Nixdorf

Nixdorf may refer to any of these companies:*Nixdorf Computer AG, a former Paderborn-based computer company *Siemens Nixdorf, the result of the merger of Nixdorf and Siemens *Wincor Nixdorf, one of the successors of Siemens-Nixdorf....

, EDS

EDS

- Education :* Educational specialist , a terminal academic degree in the U.S.* Episcopal Divinity School, an Episcopal Seminary in Cambridge, Massachusetts* Evansville Day School, an independent college-prep school in Evansville, Indiana- Politics :...

, IBM

IBM

International Business Machines Corporation or IBM is an American multinational technology and consulting corporation headquartered in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and it offers infrastructure, hosting and consulting services in areas...

, Symantec, Arthur Andersen

Arthur Andersen

Arthur Andersen LLP, based in Chicago, was once one of the "Big Five" accounting firms among PricewaterhouseCoopers, Deloitte Touche Tohmatsu, Ernst & Young and KPMG, providing auditing, tax, and consulting services to large corporations...

, Boeing

Boeing

The Boeing Company is an American multinational aerospace and defense corporation, founded in 1916 by William E. Boeing in Seattle, Washington. Boeing has expanded over the years, merging with McDonnell Douglas in 1997. Boeing Corporate headquarters has been in Chicago, Illinois since 2001...

, Coca Cola, Cisco Systems, Baan Company, Oracle Corporation and Walt Disney

Walt Disney

Walter Elias "Walt" Disney was an American film producer, director, screenwriter, voice actor, animator, entrepreneur, entertainer, international icon, and philanthropist, well-known for his influence in the field of entertainment during the 20th century. Along with his brother Roy O...

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Awards

eHelp's products have won more than 60 industry awards. In 1998, eHelp won the "Electronics Industry Recognition Award" from the American Electronics Association. In 1999, it was named the 33rd fastest growing technology company in Southern California by Deloitte & Touche, due to its outstanding average annual revenue growth of 304.7 % over a five-year period . In 2002, eHelp Corporation was selected by the Association of Support Professionals as a winner of the "Ten Best Web Support Sites of 2002" award . In 2003, eHelp Corporation received the Brandon Hall Excellence in Learning Gold Award.

Corporate Social Responsibility

In 2002, eHelp contributed a total of $12,000,000 worth in RoboDemo(R) eLearning Edition tutorial software to accredited colleges and universities through its Academic Software Donation Program .

In 2003, eHelp contributed a total of $75,000 donation in retail value of eHelp's RoboDemo eLearning Edition software to University of California through the California Institute for Telecommunications and Information Technology [Cal-(IT)²] .

Other colleges and universities that have benefited from eHelp’s Academic Software Donation Program include California State University

California State University

The California State University is a public university system in the state of California. It is one of three public higher education systems in the state, the other two being the University of California system and the California Community College system. It is incorporated as The Trustees of the...

, San Marcos; Grossmont College

Grossmont College

Grossmont College is a community college located in El Cajon, California, in the county of San Diego. The campus sits in the Fletcher Hills community of El Cajon and is bordered by the cities of San Diego and Santee. Grossmont College is one of the two colleges that make up the Grossmont-Cuyamaca...

; Mira Costa Community College; Palomar College

Palomar College

Palomar College is a community college with one campus and six education sites in San Diego County, California. The main campus is located in San Marcos, while the six education sites are located elsewhere throughout north San Diego County. The largest of these is the education center located in...

; and the San Diego Community College District including San Diego City College

San Diego City College

San Diego City College is a public, two-year community college located in San Diego, California. City College is part of the San Diego Community College District along with San Diego Mesa College, San Diego Miramar College and San Diego Continuing Education...

, San Diego Mesa College

San Diego Mesa College

San Diego Mesa College is a public, two-year community college perched on a mesa in the Clairemont neighborhood of San Diego, California in the United States. It is the largest community college in the city of San Diego and part of the San Diego Community College District along with San Diego City...

 and San Diego Miramar College

San Diego Miramar College

San Diego Miramar College is two-year community college located in San Diego, CA, USA. It is administered by the San Diego Community College District.-History:...

.