eTelecare Global Solutions, Inc (PSE:ETEL), a provider of complex business process outsourcing (BPO) solutions.

eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media. It offers customer service, technical support, sales, and market research services from contact centers in the Philippines, United States, Nicaragua, and South Africa.

Founders of eTelecare

eTelecare was founded as eTelecare International in November 1999 by Jim Franke and Derek Holley, two alumni of the call center consultancy of McKinsey & Company

McKinsey & Company

McKinsey & Company, Inc. is a global management consulting firm that focuses on solving issues of concern to senior management. McKinsey serves as an adviser to many businesses, governments, and institutions...

. It prides itself as the first Filipino Call Center.

Locations

Philippine Offices

• Citibank Tower, Quezon City
• PBCom Tower, Makati City
• Megaworld Cyber Zone (Eastwood City Cyberpark), Libis, Quezon City
• i1 Bldg, Asia Town IT Park, Cebu City
• Worldwide Corporate Center Shaw Boulevard Barangay Highway Hills Mandaluyong City
• i2 Bldg, Asia Town IT Park, Cebu City
• Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
• Bldg 2112 & 2113 CP Garcia St. cor L. Tanada, Clark Field, Pampanga

North American Offices

• Raintree, Scottsdale, Arizona
• Vermillon, South Dakota
• Colonnade, Phoenix, Arizona
• Minot, North Dakota
• Rio Rancho, New Mexico
• South Mountain, Phoenix, Arizona

Latin American Offices

• Nicaragua

African Offices

• South Africa

eTelecare International

eTelecare Global Solutions is a provider of business process outsourcing (BPO) services focusing on the complex, voice and non-voice based segment of customer care services. The company provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations.

eTelecare International

eTelecare’s first call center went live with inbound telecommunications and financial services programs in September 2000.

eTelecare Global Solutions

In May 0f 2004, Phase 2 Solutions was acquired by eTelecare International. Phase 2 Solutions was the 8th largest independent wireless reseller in the US.
By February 2005, eTelecare International became known as eTelecare Global Solutions.

In December 2008, Ayala Corporation

Ayala Corporation

Ayala Corporation is a holding company for the diversified interests of the Ayala Group. Founded in the Philippines by the Spanish and German Ayala, Roxas, and Zobel families during colonial rule, it is the country's oldest and largest conglomerate...

 and Providence Equity Partners

Providence Equity Partners

Providence Equity Partners is a global private equity investment firm focused on media, entertainment, communications and information investments...

acquired all of the outstanding shares of eTelecare in the Philippines and all of the outstanding eTelecare American Depositary Shares in the United States

Stream Global Services acquisition

By October 2009, Stream Global Services has acquired EGS Corp., the indirect parent company of eTelecare Global Solutions in a stock-for-stock exchange. eTelecare Global Solutions is now known as Stream Global Services.