Electronic ticket
Encyclopedia
An electronic ticket is a digital ticket. It may be issued by an airline, in road, urban or rail public transport
, and in entertainment.
Once a reservation is made, an e-ticket exists only as a digital record in the airline computers
. Customers usually print out or are provided a copy of their e-ticket itinerary receipt which contains the record locator
or reservation number and the e-ticket number. It is also possible to have print copies of an e-ticket itinerary receipt, hence the "loss" of an airline ticket becomes impossible.
While e-ticket itinerary receipts may at first glance look like a basic itinerary, they contain a number of other features that distinguish them.
According to critical acclaim, Joel R. Goheen is recognized as the Inventor of
Electronic Ticketing in the Airline Industry, an industry where global electronic
ticket sales (the industry standard) accounts for over US$400 billion a year (2007). http://scholar.google.ca/scholar?hl=en&lr=&cluster=13908943588851873824&um=1&ie=UTF-8&ei=q0utSevAB47SNKvWpOIE&sa=X&oi=science_links&resnum=4&ct=sl-allversions See Patents for Electronic Ticketing Inventions in the Airline Industry.
counter and presents the e-ticket itinerary receipt which contains a confirmation or reservation code. Theoretically it is not even necessary to present this document or quote the confirmation code or e-ticket number as the reservation is confirmed solely on the basis of the passenger's identity, which may be proven by a passport or the matching credit card. However, producing a print-out of the itinerary receipt is required in to enter the terminal of some airports as well as to satisfy immigration policies in most countries. The rest of the check-in process remains the same as when paper tickets were the norm, that is, the passenger checks-in his/her luggage. The e-ticket is not a substitute for the boarding pass
, which must still be issued at the end of the check-in process. However the advent of an e-ticket allows different enhancements to checking-in.
Several web sites exist to help people holding e-tickets accomplish online check-ins in advance of the twenty-four-hour airline restriction. These sites store a passenger's flight information and then when the airline opens up for online check-in the data is transferred to the airline and the boarding pass is emailed back to the customer. With this e-ticket technology, if a passenger receives his boarding pass remotely and is travelling without check-in luggage, he may bypass traditional counter check-in.
initiative, the association instituted a program to switch the industry to 100% electronic ticketing. The program concluded on June 1, 2008, with the association saying that the resulting industry savings were approximately US$3 billion.
In 2004, IATA Board of Governors set the end of 2007 as the deadline for airlines to make the transition to 100% electronic ticketing for tickets processed through the IATA billing and settlement plan; in June 2007, the deadline was extended to May 31, 2008.
As of June 1, 2008 paper tickets can no longer be issued on neutral stock by agencies reporting to their local BSP
. Agents reporting to the ARC using company-provided stock or issuing tickets on behalf of an airline (GSA
s and ticketing offices) are not subject to that restriction.
The industry was unable to comply with the IATA mandate and paper tickets remain in circulation as of February 2009.
Public transport
Public transport is a shared passenger transportation service which is available for use by the general public, as distinct from modes such as taxicab, car pooling or hired buses which are not shared by strangers without private arrangement.Public transport modes include buses, trolleybuses, trams...
, and in entertainment.
Airline ticket
In the case of an airline ticket the e-ticket rapidly replaced the older multi-layered paper tickets (from close to zero to 100% in about 10 years) and became mandatory for IATA members as from June 1, 2008. During the last few years, where paper tickets were still available, airlines frequently charged extra for issuing them.Once a reservation is made, an e-ticket exists only as a digital record in the airline computers
Computer reservations system
A computer reservations system is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies...
. Customers usually print out or are provided a copy of their e-ticket itinerary receipt which contains the record locator
Record locator
A record locator is an alphanumeric code, typically 6 characters in length, used in airline reservation systems to access a specific record. When a passenger, travel agent or airline employee refers to a record locator they typically mean a pointer to a specific reservation which is known as a...
or reservation number and the e-ticket number. It is also possible to have print copies of an e-ticket itinerary receipt, hence the "loss" of an airline ticket becomes impossible.
While e-ticket itinerary receipts may at first glance look like a basic itinerary, they contain a number of other features that distinguish them.
- E-tickets, like their paper counterparts, will contain an official ticket number (including the airline's 3-digit code, a 4-digit form number, a 6-digit serial number, and sometimes a check digit).
- Carriage terms and conditions, (or at least a reference to them)
- Fare and tax details, including fare calculation details and some additional data such as tour codes. The exact cost might not be stated, but a "fare basis" code will always identify the fare used.
- A short summary of fare restrictions, usually specifying only whether change or refund are permitted but not the penalties to which they are subject.
- Form of payment.
- Issuing office.
- Baggage allowance.
According to critical acclaim, Joel R. Goheen is recognized as the Inventor of
Electronic Ticketing in the Airline Industry, an industry where global electronic
ticket sales (the industry standard) accounts for over US$400 billion a year (2007). http://scholar.google.ca/scholar?hl=en&lr=&cluster=13908943588851873824&um=1&ie=UTF-8&ei=q0utSevAB47SNKvWpOIE&sa=X&oi=science_links&resnum=4&ct=sl-allversions See Patents for Electronic Ticketing Inventions in the Airline Industry.
Checking in with an e-ticket
To check in with an e-ticket, the passenger usually goes to the check-inCheck-in
Check-in is the process of announcing your arrival at a hotel, airport, sea port or social network service.-Airlines and airports :Check-in desks are found in the majority of commercial airports. Their main function is to take in luggage that passengers wish to, or are required to, place within the...
counter and presents the e-ticket itinerary receipt which contains a confirmation or reservation code. Theoretically it is not even necessary to present this document or quote the confirmation code or e-ticket number as the reservation is confirmed solely on the basis of the passenger's identity, which may be proven by a passport or the matching credit card. However, producing a print-out of the itinerary receipt is required in to enter the terminal of some airports as well as to satisfy immigration policies in most countries. The rest of the check-in process remains the same as when paper tickets were the norm, that is, the passenger checks-in his/her luggage. The e-ticket is not a substitute for the boarding pass
Boarding pass
A boarding pass is a document provided by an airline during check-in, giving a passenger permission to board the airplane for a particular flight. As a minimum, it identifies the passenger, the flight number, and the date and scheduled time for departure...
, which must still be issued at the end of the check-in process. However the advent of an e-ticket allows different enhancements to checking-in.
Self-service and remote check-in
- online/telephone/self-service kiosk check-inCheck-inCheck-in is the process of announcing your arrival at a hotel, airport, sea port or social network service.-Airlines and airports :Check-in desks are found in the majority of commercial airports. Their main function is to take in luggage that passengers wish to, or are required to, place within the...
(if the airline makes this option available) - early check-in
- printing boarding passes at airport kiosks and at locations other than an airport
- delivery of boarding pass barcodes via SMS or email to a mobile device
Several web sites exist to help people holding e-tickets accomplish online check-ins in advance of the twenty-four-hour airline restriction. These sites store a passenger's flight information and then when the airline opens up for online check-in the data is transferred to the airline and the boarding pass is emailed back to the customer. With this e-ticket technology, if a passenger receives his boarding pass remotely and is travelling without check-in luggage, he may bypass traditional counter check-in.
E-ticket limitations
The ticketing systems of most airlines are only able to produce e-tickets for itineraries of no more than 16 segments, including surface segments. This is the same limit that applied to paper tickets.IATA mandated transition
As part of the IATA Simplifying the BusinessIATA Simplifying the Business
Simplifying the Business is an initiative launched in 2004 by the International Air Transport Association to lower industry costs and improve passenger service.The current StB program will save the industry up to US$18.1 billion every year...
initiative, the association instituted a program to switch the industry to 100% electronic ticketing. The program concluded on June 1, 2008, with the association saying that the resulting industry savings were approximately US$3 billion.
In 2004, IATA Board of Governors set the end of 2007 as the deadline for airlines to make the transition to 100% electronic ticketing for tickets processed through the IATA billing and settlement plan; in June 2007, the deadline was extended to May 31, 2008.
As of June 1, 2008 paper tickets can no longer be issued on neutral stock by agencies reporting to their local BSP
Billing and Settlement Plan
Billing and Settlement Plan is a system designed to facilitate the flow of data and funds between travel agencies and airlines...
. Agents reporting to the ARC using company-provided stock or issuing tickets on behalf of an airline (GSA
General Sales Agent
A general sales agent is a sales representative for an airline in a specific country or region. Typically, the GSA is responsible for selling all products of the airline in its region which includes flight tickets and cargo space...
s and ticketing offices) are not subject to that restriction.
The industry was unable to comply with the IATA mandate and paper tickets remain in circulation as of February 2009.