ExpertDesk
Encyclopedia
ExpertDesk is developed by Mansystems B.V. of The Netherlands.
ExpertDesk is a service management
solution
, based on the ITIL
philosophy, and compliant with ITIL-related process models like ISM and IPW. It is designed to manage and control support processes.
ExpertDesk Service Management was the first application to support ISM, an ITIL
-based service management framework.
Mansystems, based in Barneveld, the Netherlands, has been a service management
provider for more than 20 years.
ExpertDesk is a service management
Service management
Service management is integrated into supply chain management as the joint between the actual sales and the customer. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain...
solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
, based on the ITIL
Itil
Itil may mean:*Atil or Itil, the ancient capital of Khazaria*Itil , also Idel, Atil, Atal, the ancient and modern Turkic name of the river Volga.ITIL can stand for:*Information Technology Infrastructure Library...
philosophy, and compliant with ITIL-related process models like ISM and IPW. It is designed to manage and control support processes.
ExpertDesk Service Management was the first application to support ISM, an ITIL
Itil
Itil may mean:*Atil or Itil, the ancient capital of Khazaria*Itil , also Idel, Atil, Atal, the ancient and modern Turkic name of the river Volga.ITIL can stand for:*Information Technology Infrastructure Library...
-based service management framework.
Mansystems, based in Barneveld, the Netherlands, has been a service management
Service management
Service management is integrated into supply chain management as the joint between the actual sales and the customer. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain...
provider for more than 20 years.