Full Service Network
Encyclopedia
Time Warner's Full Service Network. Formerly the Full Service Network, also known as FSN was an 18-month trial interactive television service launched by Time Warner Inc. in Orlando, Florida
. The FSN was active between 1994 and 1997 targeting an initial number of 4,000 households with services that ranged from video-on-demand to ordering fast food using just the TV remote. At its time, it was dubbed the “most futuristic network introduced so far.”
The trial aimed to study how interactive services would work, as well as their costs and advertising capabilities. It also aimed to find out “what people will want when the equipment that is now so expensive becomes affordable several years down the road.”
’s Full Service Network was described as “the first in the world to integrate emerging cable, computer, and telephone technologies over a fiber-optic and coaxial cable network.” This meant that the service offered traditional cable, interactive television, telephone services, and high-speed PC access to on-line services.
Regardless of its first-time advantages, the FSN was not Television’s first attempt at interactivity
. Previous efforts included 1977’s QUBE
(a service offered by Warner Amex in Dallas, Pittsburgh and Columbus, OH); as well as the 1950s children television show ‘’Winky Dink and You
’’, which prompted interactivity through the use of plastics ‘Magic Screens’ that parents would place on the actual television display so kids could draw on them.
However, the FSN’s service was pretty close to what we know as today’s (2008) interactive services. Users would be plugged into the network using set top boxes and selecting the offerings of their choice using just the remote control. The drawback: the cost of set top-boxes was extremely high in the 1990s (over $1000.)
According to Gerald M. Levine, chairman and CEO of Time Warner
at the time, the FSN was part of the company’s strategy for driving the growth of its copyright businesses:
According to the Hong Kong University of Science and Technology
the city of Orlando was chosen because of its worry-free weather, the fact that it was Time Warner Cable’s second largest division and because it already featured fiber-optic network installations (which would reduce implementation costs.) The city’s high growth demographics, with large percentages of households with children, complemented the decision.
The specific test area was suburban Orlando, including southwest Seminole County and parts of Orange County (Wekiva, Sweetwater, Lake Brantley, and Spring Lake Hills).
Available interactive services were added to the network bit by bit. They included on-demand games, sports and movies, food ordering, and also local information, events and shopping opportunities through GOtv, an interactive entertainment guide.
GOtv worked in association with other media, such as The Orlando Sentinel, in compiling reviews and other information on restaurants, their menus, prices, location and hours.
In 1996, the services of FSN were made available for the general public to check out at Walt Disney World’s Epcot Center Innoventions
expo, where “Five stations are available for guests to interact with the television through the network's Carousel(tm) navigator.”
Michael Colglazier, General Manager of Innoventions
, qualified the technology as life changing, and was very pleased to offer the Disney’s guests a chance to experience it.
was one of the early partners of the FSN, which was also the only trial to offer full-page, color printing for interactive television.
HP participated “to learn about the printing and order fulfillment needs of interactive-TV users, service providers and advertisers”.
The service aimed to offer users the possibility to print out the information available in the FSN’s interactive guides, as well as the map locations for shops and restaurants, or ticket events.
As for pizza
, Pizza Hut
was the FSN partner. The service offered users the chance to order pizza, drinks and other products from the chain’s menu using their remote.
This, according to Pizza Hut
’s spokesperson, Chris Romoser, represented an advantage for everyone involved: users had to press fewer buttons on their remote control
than they would have to dialing for delivery, and less restaurant-employee time will be required for the completion of the ordering process.
According to Tom Feige, president of the FSN:
Sports leagues, including the NFL, experimented with offering statistics and video highlights for purchase and for free viewing on the FSN. In a July 03, 1995 Sports Illustrated article, Welcome To The Electronic Arena, the future desire of leagues to use multi partners in interactivity was supported and questioned as to why their content would be made available.
According to Hal Wolf, vice president of content for the FSN: "We believe they will sell it," Time Warner's VP/Content for the Full Service Network Hal Wolf replies. "Because this interactive system will offer the leagues a year-round television presence and lots of marketing opportunities."
announced in 1997 the closing of the Full Service Network. The article listed as the reason Time Warner
’s shifting emphasis toward an evolved form of the technology being developed by outside companies under contract with Time Warner Cable.
The company had 156 employees at the time at its main office in Maitland.
Orlando, Florida
Orlando is a city in the central region of the U.S. state of Florida. It is the county seat of Orange County, and the center of the Greater Orlando metropolitan area. According to the 2010 US Census, the city had a population of 238,300, making Orlando the 79th largest city in the United States...
. The FSN was active between 1994 and 1997 targeting an initial number of 4,000 households with services that ranged from video-on-demand to ordering fast food using just the TV remote. At its time, it was dubbed the “most futuristic network introduced so far.”
The trial aimed to study how interactive services would work, as well as their costs and advertising capabilities. It also aimed to find out “what people will want when the equipment that is now so expensive becomes affordable several years down the road.”
History: The World’s First
Time WarnerTime Warner
Time Warner is one of the world's largest media companies, headquartered in the Time Warner Center in New York City. Formerly two separate companies, Warner Communications, Inc...
’s Full Service Network was described as “the first in the world to integrate emerging cable, computer, and telephone technologies over a fiber-optic and coaxial cable network.” This meant that the service offered traditional cable, interactive television, telephone services, and high-speed PC access to on-line services.
Regardless of its first-time advantages, the FSN was not Television’s first attempt at interactivity
Interactivity
In the fields of information science, communication, and industrial design, there is debate over the meaning of interactivity. In the "contingency view" of interactivity, there are three levels:...
. Previous efforts included 1977’s QUBE
QUBE
QUBE was a cable television system that played a pivotal role in the history of American cable television. Launched in Columbus, Ohio in December 1977, QUBE introduced viewers, and the international press, to several concepts that became central to the future development of cable television:...
(a service offered by Warner Amex in Dallas, Pittsburgh and Columbus, OH); as well as the 1950s children television show ‘’Winky Dink and You
Winky Dink and You
Winky Dink And You was a CBS television children's show that aired from 1953 to 1957, on Saturday mornings at 10:30 a.m./9:30 central. It was hosted by Jack Barry, and featured the exploits of a cartoon character named Winky Dink and his dog Woofer, with sound effects provided by Joseph Scholnick....
’’, which prompted interactivity through the use of plastics ‘Magic Screens’ that parents would place on the actual television display so kids could draw on them.
However, the FSN’s service was pretty close to what we know as today’s (2008) interactive services. Users would be plugged into the network using set top boxes and selecting the offerings of their choice using just the remote control. The drawback: the cost of set top-boxes was extremely high in the 1990s (over $1000.)
According to Gerald M. Levine, chairman and CEO of Time Warner
Time Warner
Time Warner is one of the world's largest media companies, headquartered in the Time Warner Center in New York City. Formerly two separate companies, Warner Communications, Inc...
at the time, the FSN was part of the company’s strategy for driving the growth of its copyright businesses:
“We are the largest creator and distributor of copyrights in the world, and as the first to deploy the FSN – an entirely new distribution channel – we can now accurately assess the potential for such on-demand programming as movies, sports, news, advertising, shopping, education, games, music and more. This knowledge, and having it before anyone else, will give us a competitive advantage
"(…)Over the long term, the FSN opens a whole new world of distribution opportunities for every division of Time Warner. It will challenge us to do more of what we do best: create the most innovative information and entertainment content anywhere in the world."
Start-up and Services
The FSN’s first households were plugged-in on December 1994 in Orlando, Florida.According to the Hong Kong University of Science and Technology
Hong Kong University of Science and Technology
The Hong Kong University of Science and Technology is a public university located in Hong Kong. Established in 1991 under Hong Kong Law Chapter 1141 , it is one of the nine universities in Hong Kong.Professor Tony F. Chan is the president of HKUST...
the city of Orlando was chosen because of its worry-free weather, the fact that it was Time Warner Cable’s second largest division and because it already featured fiber-optic network installations (which would reduce implementation costs.) The city’s high growth demographics, with large percentages of households with children, complemented the decision.
The specific test area was suburban Orlando, including southwest Seminole County and parts of Orange County (Wekiva, Sweetwater, Lake Brantley, and Spring Lake Hills).
Available interactive services were added to the network bit by bit. They included on-demand games, sports and movies, food ordering, and also local information, events and shopping opportunities through GOtv, an interactive entertainment guide.
GOtv worked in association with other media, such as The Orlando Sentinel, in compiling reviews and other information on restaurants, their menus, prices, location and hours.
In 1996, the services of FSN were made available for the general public to check out at Walt Disney World’s Epcot Center Innoventions
Innoventions
Innoventions is the name of two technology-oriented Disney attractions:* Innoventions , at Walt Disney World in Florida* Innoventions , in California...
expo, where “Five stations are available for guests to interact with the television through the network's Carousel(tm) navigator.”
Michael Colglazier, General Manager of Innoventions
Innoventions
Innoventions is the name of two technology-oriented Disney attractions:* Innoventions , at Walt Disney World in Florida* Innoventions , in California...
, qualified the technology as life changing, and was very pleased to offer the Disney’s guests a chance to experience it.
TV Printers and Pizza
Hewlett-PackardHewlett-Packard
Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto, California, USA that provides products, technologies, softwares, solutions and services to consumers, small- and medium-sized businesses and large enterprises, including...
was one of the early partners of the FSN, which was also the only trial to offer full-page, color printing for interactive television.
HP participated “to learn about the printing and order fulfillment needs of interactive-TV users, service providers and advertisers”.
The service aimed to offer users the possibility to print out the information available in the FSN’s interactive guides, as well as the map locations for shops and restaurants, or ticket events.
As for pizza
Pizza
Pizza is an oven-baked, flat, disc-shaped bread typically topped with a tomato sauce, cheese and various toppings.Originating in Italy, from the Neapolitan cuisine, the dish has become popular in many parts of the world. An establishment that makes and sells pizzas is called a "pizzeria"...
, Pizza Hut
Pizza Hut
Pizza Hut is an American restaurant chain and international franchise that offers different styles of pizza along with side dishes including pasta, buffalo wings, breadsticks, and garlic bread....
was the FSN partner. The service offered users the chance to order pizza, drinks and other products from the chain’s menu using their remote.
This, according to Pizza Hut
Pizza Hut
Pizza Hut is an American restaurant chain and international franchise that offers different styles of pizza along with side dishes including pasta, buffalo wings, breadsticks, and garlic bread....
’s spokesperson, Chris Romoser, represented an advantage for everyone involved: users had to press fewer buttons on their remote control
Remote control
A remote control is a component of an electronics device, most commonly a television set, used for operating the television device wirelessly from a short line-of-sight distance.The remote control is usually contracted to remote...
than they would have to dialing for delivery, and less restaurant-employee time will be required for the completion of the ordering process.
According to Tom Feige, president of the FSN:
"Pizza Hut is a great example of how FSN customers not only watch television, they use television as well. The future of television lies in its potential to give users greater choice, convenience and control of their viewing habits and consumer activities."
Sports leagues, including the NFL, experimented with offering statistics and video highlights for purchase and for free viewing on the FSN. In a July 03, 1995 Sports Illustrated article, Welcome To The Electronic Arena, the future desire of leagues to use multi partners in interactivity was supported and questioned as to why their content would be made available.
According to Hal Wolf, vice president of content for the FSN: "We believe they will sell it," Time Warner's VP/Content for the Full Service Network Hal Wolf replies. "Because this interactive system will offer the leagues a year-round television presence and lots of marketing opportunities."
FSN’s Ending
The Orlando Business JournalOrlando Business Journal
Orlando Business Journal is a newspaper in Orlando, Florida, United States covering general business news, major events in Florida and around the world, with sections on global news and local news, business news and political news, Florida cultural life and newspaper classified ads...
announced in 1997 the closing of the Full Service Network. The article listed as the reason Time Warner
Time Warner
Time Warner is one of the world's largest media companies, headquartered in the Time Warner Center in New York City. Formerly two separate companies, Warner Communications, Inc...
’s shifting emphasis toward an evolved form of the technology being developed by outside companies under contract with Time Warner Cable.
The company had 156 employees at the time at its main office in Maitland.