HP Business Service Management
Encyclopedia
HP Business Service Management is a suite of service management software tools developed and marketed by the HP Software Division for end-to-end monitoring of services in the data center and the underlying infrastructure. The latest version, HP BSM 9.0, was designed to serve as a common single platform for managing complex applications, including those supported by both private and public cloud computing
, outsourced IT, software-as-a-service (Saas) and traditional IT service delivery.
The 9.0 release was made generally available in June 2010 and is part of a portfolio of solutions developed by HP to help businesses and government organizations with the management of cloud computing
as well as traditional IT service delivery.
Business service management
is an area of Information Technology
that focuses on management software tools, methods and processes that help the IT department manage technology in a way that supports the business through the services they provide. The BSM methodology connects key IT components to the goals of the business so that the IT department can forecast how technology will affect the business and how business will impact the IT infrastructure. The HP BSM 9.0 suite is composed of HP Business Availability Center 9.0 (BAC ), HP Operations Manager i 9.0 (OMi) and HP Network Management Center (NMC) 9.0.
Cloud computing
Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility over a network ....
, outsourced IT, software-as-a-service (Saas) and traditional IT service delivery.
The 9.0 release was made generally available in June 2010 and is part of a portfolio of solutions developed by HP to help businesses and government organizations with the management of cloud computing
Cloud computing
Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility over a network ....
as well as traditional IT service delivery.
Business service management
Business Service Management
Business service management is an approach used to manage business-aligned IT services. A BSM philosophy promotes a customer-centric and business-focused approach to Service Management, aligning business objectives and priorities with IT or ICT from strategy through to operations and continual...
is an area of Information Technology
Information technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
that focuses on management software tools, methods and processes that help the IT department manage technology in a way that supports the business through the services they provide. The BSM methodology connects key IT components to the goals of the business so that the IT department can forecast how technology will affect the business and how business will impact the IT infrastructure. The HP BSM 9.0 suite is composed of HP Business Availability Center 9.0 (BAC ), HP Operations Manager i 9.0 (OMi) and HP Network Management Center (NMC) 9.0.