Hotel was a 1997 eight-episode BBC

BBC

The British Broadcasting Corporation is a British public service broadcaster. Its headquarters is at Broadcasting House in the City of Westminster, London. It is the largest broadcaster in the world, with about 23,000 staff...

 "fly on the wall" production that followed the general day to day running of a hotel giving viewers a rare glimpse of life behind the scenes of the Britannia Adelphi Hotel

Britannia Adelphi Hotel

The Britannia Adelphi Hotel, formerly the Adelphi Hotel, is in Ranelagh Place, Liverpool, Merseyside, England. The present building is the third hotel on the site, and has been designated by English Heritage as Grade II listed building....

 in Liverpool

Liverpool

Liverpool is a city and metropolitan borough of Merseyside, England, along the eastern side of the Mersey Estuary. It was founded as a borough in 1207 and was granted city status in 1880...

. The series first aired 3 November 1997 on BBC One

BBC One

BBC One is the flagship television channel of the British Broadcasting Corporation in the United Kingdom. It was launched on 2 November 1936 as the BBC Television Service, and was the world's first regular television service with a high level of image resolution...

 with the first episode receiving viewing figures on 11 million. The series was directed by Neil Grant and narrated by Andrew Sachs

Andrew Sachs

Andrew Sachs is a German-born British actor. He made his name on British television and is best known for his portrayals of Manuel in Fawlty Towers, a role for which he was BAFTA-nominated, and Ramsay Clegg in Coronation Street.-Early life:Sachs was born in Berlin, Germany, the son of Katharina , a...

.

Characters

Character/ Employee	Position	| Description
Eileen Downey	Hotel Manager	Key Character of the show known as the Ferocious Boss
Brian Burchill	Deputy Manager	Famous for the quote – “COOK WILL YER”
David Smith	Head Chef	Became famous on Mersey FM following his argument with Brian
Christine	Senior Receptionist	known as the pregnant lady with the bump
Mark	SHotel Porter	Frequently in trouble for mischief & a professional skiver

Just Cook Will Yer

The phrase "Just cook will yer" became famous within Liverpool area, following the scenes in an episode when a argument between Deputy manager Brian Burchill and head chef David Smith resulted in the phrase been bellowed from Brian.
The outburst became a local catch-phrase and was printed on t-shirts and various merchandise. The phrase also made it into the charts after it was released as a single by Alternative Radio

Criticism

Following the first episode the Britannia Hotel chain owner reported that he felt the hotel had been poorly portrayed and criticised the BBC for screening scenes that showed the hotel staff trying to handle the situation following the Irish Republican Army

Irish Republican Army

The Irish Republican Army was an Irish republican revolutionary military organisation. It was descended from the Irish Volunteers, an organisation established on 25 November 1913 that staged the Easter Rising in April 1916...

 (IRA) bomb threat

Bomb threat

A bomb threat is generally defined as a threat, usually verbal or written, to detonate an explosive or incendiary device to cause property damage, death, or injuries, whether or not such a device actually exists...

 during the 1997 Grand National

1997 Grand National

The 1997 Grand National was the 150th official renewal of the world-famous Grand National steeplechase held at Aintree near Liverpool, England...

.