Intelligent device management is a term used for enterprise software

Enterprise software

Enterprise software, also known as enterprise application software , is software used in organizations, such as in a business or government, contrary to software chosen by individuals...

 applications that allow equipment manufacturers to monitor and manage remote equipment, systems and products via the Internet

Internet

The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...

. Another term for intelligent device management is remote device management (RDM) while strategic service management describes the service.

IDM extends IT service management to on-site devices and can support standard service processes, such as Incident

Incident Management (ITSM)

Incident Management is an IT service management process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and...

, Problem, Change

Change Management (ITSM)

Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of...

, Configuration Management

Configuration Management (ITSM)

Configuration Management is an Information Technology Infrastructure Library version 2 and an IT Service Management process that tracks all of the individual Configuration Items in an IT system which may be as simple as a single server, or as complex as the entire IT department...

 as defined by ITIL

Itil

Itil may mean:*Atil or Itil, the ancient capital of Khazaria*Itil , also Idel, Atil, Atal, the ancient and modern Turkic name of the river Volga.ITIL can stand for:*Information Technology Infrastructure Library...

.

This technology is commonly used by ATM and self-service kiosk companies.

See also

• Machine to Machine
  Machine to Machine
  Machine-to-Machine refers to technologies that allow both wireless and wired systems to communicate with other devices of the same ability...
  
  
• Control system
  Control system
  A control system is a device, or set of devices to manage, command, direct or regulate the behavior of other devices or system.There are two common classes of control systems, with many variations and combinations: logic or sequential controls, and feedback or linear controls...
  
  
• HVAC control system
  HVAC control system
  -Direct digital control:Central controllers and most terminal unit controllers are programmable, meaning the direct digital control program code may be customized for the intended use. The program features include time schedules, setpoints, controllers, logic, timers, trend logs, and alarms...
  
  
• Control engineering
  Control engineering
  Control engineering or Control systems engineering is the engineering discipline that applies control theory to design systems with predictable behaviors...
  
  
• Lighting control system
  Lighting control system
  A lighting control system consists of a device that controls electric lighting and devices, alone or as part of a daylight harvesting system, for a public, commercial, or residential building or property, or the theater...
  
  
• Intelligent building
• Self-service kiosk

External links

• Machine 2 Enterprise - Blog on Building Management Systems