Jim Spohrer
Encyclopedia
Jim Spohrer is a computer scientist
leading the development of a new science of service systems, often known as Service Science, Management and Engineering
.
He has been the Director of IBM Global University Programs since 2009. Between 2003 and 2009, he was the Director of Almaden Services Research with IBM at the IBM Almaden Research Center. He was a driving advocate of the Service Science, Management and Engineering
initiative across companies, governments and academics. Jim's research group received IBM awards for modeling customers and mapping global service systems including performance measures, costing and pricing of complex, inter-organizational service projects, analytics and information service innovations, process improvement methods, and innovation foresight methods, amongst others. Jim works with service research pioneers from diverse academic disciplines and he advocates for Service Science, Management, Engineering, and Design (SSMED) as an integrative framework for global competency development, economic development, and advancement of science.
Spohrer was the Chief Technology Officer for IBM Venture Capital Relations between 2000 and 2002. He was a Distinguished Scientist in Learning Research at Apple Computer between 1989 and 1998, where he was a coinventor receiving 9 patents.
Dr. Spohrer received a Ph.D. in Computer Science/Artificial Intelligence from Yale University in 1988. He graduated with a B.S. in Physics from MIT in 1978. Spohrer attended Hampden Academy
from 1970 to 1974 while growing up in Newburgh, Maine
, where his teachers included Stephen King
.
Spohrer was lead author in a the call for a new "science of service systems" published in IEEE Computer in 2007.
An early tie between the service science and systems science
communities was established by Spohrer in an address titled "Why the world needs more systems thinkers focused on service systems" at the ISSS 2005 meeting in Cancun.
Jim Spohrer, Paul P. Maglio, John Bailey, and Daniel Gruhl. 2007. “Steps Toward a Science of Service Systems.” Computer 40 (1) (January): 71-77. doi:10.1109/MC.2007.33.
Partial lists of research publications by James C. Spohrer can be found on academia.edu and on DBLP.
Computer scientist
A computer scientist is a scientist who has acquired knowledge of computer science, the study of the theoretical foundations of information and computation and their application in computer systems....
leading the development of a new science of service systems, often known as Service Science, Management and Engineering
Service Science, Management and Engineering
Service science, management, and engineering is a term introduced by IBM to describe service science, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific arrangements of people and technologies take actions that provide...
.
He has been the Director of IBM Global University Programs since 2009. Between 2003 and 2009, he was the Director of Almaden Services Research with IBM at the IBM Almaden Research Center. He was a driving advocate of the Service Science, Management and Engineering
Service Science, Management and Engineering
Service science, management, and engineering is a term introduced by IBM to describe service science, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific arrangements of people and technologies take actions that provide...
initiative across companies, governments and academics. Jim's research group received IBM awards for modeling customers and mapping global service systems including performance measures, costing and pricing of complex, inter-organizational service projects, analytics and information service innovations, process improvement methods, and innovation foresight methods, amongst others. Jim works with service research pioneers from diverse academic disciplines and he advocates for Service Science, Management, Engineering, and Design (SSMED) as an integrative framework for global competency development, economic development, and advancement of science.
Spohrer was the Chief Technology Officer for IBM Venture Capital Relations between 2000 and 2002. He was a Distinguished Scientist in Learning Research at Apple Computer between 1989 and 1998, where he was a coinventor receiving 9 patents.
Dr. Spohrer received a Ph.D. in Computer Science/Artificial Intelligence from Yale University in 1988. He graduated with a B.S. in Physics from MIT in 1978. Spohrer attended Hampden Academy
Hampden Academy
Hampden Academy is a public high school located on 1 Main Road North in Hampden, Maine. The school is a part of M.S.A.D. 22, and approximately 738 students from Hampden, Newburgh, and Winterport attend for grades 9–12...
from 1970 to 1974 while growing up in Newburgh, Maine
Newburgh, Maine
Newburgh is a town in Penobscot County, Maine, United States. The population was 1,394 at the 2000 census.-Geography:According to the United States Census Bureau, the town has a total area of , of which, of it is land and of it is water....
, where his teachers included Stephen King
Stephen King
Stephen Edwin King is an American author of contemporary horror, suspense, science fiction and fantasy fiction. His books have sold more than 350 million copies and have been adapted into a number of feature films, television movies and comic books...
.
Smarter Planet
In 2009, Jim Spohrer was one of the leaders of the IBM Smarter Planet University Jam.Service Science, Management, Engineering and Design
Spohrer has been a co-editor on a book series on Service Science: Research and Innovations in the Service Economy, including:- The Science of Service Systems (2011), available electronically
- Service Systems Implementation (2011), available electronically
- Handbook of Service Science (2010) available electronically
Spohrer was lead author in a the call for a new "science of service systems" published in IEEE Computer in 2007.
An early tie between the service science and systems science
Systems science
Systems science is an interdisciplinary field of science that studies the nature of complex systems in nature, society, and science. It aims to develop interdisciplinary foundations, which are applicable in a variety of areas, such as engineering, biology, medicine and social sciences.Systems...
communities was established by Spohrer in an address titled "Why the world needs more systems thinkers focused on service systems" at the ISSS 2005 meeting in Cancun.
Publications
James C. Spohrer, "Today's Jobs Demand an Updated College Education", Huffington Post, October 27, 2010 http://www.huffingtonpost.com/jim-spohrer/todays-jobs-demand-an-upd_b_774244.htmlJim Spohrer, Paul P. Maglio, John Bailey, and Daniel Gruhl. 2007. “Steps Toward a Science of Service Systems.” Computer 40 (1) (January): 71-77. doi:10.1109/MC.2007.33.
Partial lists of research publications by James C. Spohrer can be found on academia.edu and on DBLP.