Least cost routing
Encyclopedia
In voice telecommunications, least-cost routing (LCR) is the process of selecting the path of outbound communications traffic based on cost. Within a telecoms carrier, an LCR team might periodically (monthly, weekly or even daily) choose between routes from several or even hundreds of carriers for destinations across the world. This function might also be automated by a device or software program known as a "Least Cost Router."
services with other carriers. A carrier such as Telewest or France Telecom will be interconnected
with other telecoms carriers and might have a number of routing options of different price, quality and capacity to a given country. In the de-regulated EU, these will be licensed alternative operators (e.g. Cable and Wireless / Colt in the UK or Jazztel in Spain) or the (PTT)'s of other countries, such as T-Systems (Germany), Telefonica (Spain), NTT (Japan) or Telstra (Australia), who establish offices or a point of presence
(POP) in a major telecommunications hub city such as London, New York, Hong Kong or Amsterdam. The major US carriers, Sprint, Verizon, AT&T and Global Crossing in the US also have POPs in these hub cities. There are also niche carriers which specialise in providing termination to a small number of destinations, sometimes through the use of grey routes.
"Trading" in the telecom carrier-carrier market is very different than the "trading" conducted in financial markets by brokers and banks. Whereas brokers and banks may buy and sell the same stocks or bonds with each other in the same day, carriers have to be very careful not to do so. For example, if carrier A buys Venezuela from carrier B who buys it from A, one call will come in to carrier A, go to B and go back to A again, over and over until all the circuits are taken up with one call. If it does terminate on an overflow route, the carriers may bill each other many times over for the same call. This is called looping and is very undesirable.
(1) The buyers negotiate with their suppliers and get a new price schedule.
(2) The prices are loaded into software to calculate and compare termination costs.
(3) A route is chosen, fixing a cost-for-pricing, and new prices are issued based on the costs-for-pricing.
(4) The new routes are implemented on the switch
and finally the traffic volumes and margins are monitored through reports from the billing system.
(5) Loss-making traffic and odd routings are investigated, and either the billing system has its data corrected or routing and pricing action is taken.
Carriers sign interconnect agreement
s with each other specifying the terms under which they will do business. Such agreements define terms of payment, methods and procedures of dispute resolution, and the means by which the carriers will notify each other of pricing changes. The industry standard is currently seven days for price increases while price decreases often take effect on the day of notification. Because the margins in the carrier-carrier market are extremely slim, re-routes or price increases must be made quickly to a destination where the current route is going to increase in price. Since the price increase itself has seven days' notice, it must be issued within twenty-four hours of the cost increase to avoid losses. This can put significant pressures on a carrier's LCR team, who must process the offers from their suppliers quickly and accurately.
impacts the internet telephony, VOIP (voice over IP) and least cost routing (LCR) businesses. Mobile number portability
is a service that makes it possible for subscribers to keep their existing mobile phone number when changing the service provider (or mobile operator). With number portability now in place in many countries, LCR providers can no longer rely on using only a portion of the dialed telephone number to route a call. Instead, they now need to discover the actual current network of every number before routing the call. Thus, LCR solutions also need to handle MNP when routing a voice call. In countries without a central database like UK it might be necessary to query the GSM network about the home network a mobile phone number belongs to.
MNP checks are important to assure that this quality of service is met; by handling MNP lookups before routing a call and assuring that the voice call will actually work, VOIP companies give businesses the necessary reliability they look for in an internet telephony provider.
In countries such as Singapore, the most recent Mobile number portability
solution is expected to open the doors to new business opportunities for non-traditional telecommunication service providers like wireless broadband providers and VOIP providers.
In November 2008 the United States' FCC (Federal Communications Commission) released an order extending number portability obligations to interconnected VOIP providers and carriers that support VOIP providers.
E.164
standard for country codes, but each carrier uses different codes for destinations within a country, usually because it is using different suppliers within that country. So one carrier's codes for Cali
may not be the same as another's. This applies especially to mobile operators. While the difference in price between a call to a land-line and a call to a mobile may not seem much at 9 UK pence, the volumes can be one hundred thousand minutes a day or more, leading to losses of over £250,000 a month. When a carrier's dial code table can contain three thousand items, comparing codes is a critical and complex part of the process. The theory of dial code relationships actually involves the mathematical theory of lattices and code comparisons have to be done with computer software.
Number plan management monitors changes in suppliers' dial codes and adds or removes codes from the company's own code tables to improve costs. Implementing the changes across the company's switches, billing systems, calling card and other IN
platforms is a significant task for the engineering and billing departments.
Quality is usually measured by the Answer-Seizure Ratio (ASR = call attempts answered / call attempts), Post-Dial Delay (PDD) and the Average Call Duration (ACD). If the average call duration is very low, it is taken to mean that the call quality is so poor that people cannot have a conversation and hang up. This matters to calling card
operators because people do not re-purchase card services that give a low ACD. In case of significant discrepancies in ACD values across available routes, the carrier shall prioritize the routes offering higher ACD. A low ASR is taken to mean that callers cannot get through to the other end and hence that the route is congested or is of low-quality. The low ASR is not as bad as low ACD, because it suggests at least a proper answer supervision (i.e. correct signaling), and therefore the handover mechanism can reroute calls via other available routes. An on-line monitoring system of a quality based routing is publicly available for a demo traffic. Post-dial delay is the time from dialing the last digit to the time a caller hears ringing.
Another, more sophisticated way of measuring the call quality is PESQ
(Perceptual Evaluation of Speech Quality). Such measurements are rarely used in production switching systems, in particular due to the necessity of voice samples at both ends.
Additionally, the team may take into account the responsiveness of their supplier's technical team: if there is a fault or low quality, does the supplier fix it or just say that it is the best they can do?
LCR software varies from home-grown Excel spreadsheets, through Access and Microsoft Visual Studio
applications to commercial products offering integration with the switch and billing systems costing up to £500,000 for an installation. The simpler the software, the more complex the surrounding manual processes.
Telecoms carriers as suppliers and customers
Telecoms carriers often buy and sell call terminationCall termination
Call termination, also known as voice termination, refers to the routing of telephone calls from one telephone company, also known as a carrier or provider, to another.The terminating point is the called party or end point...
services with other carriers. A carrier such as Telewest or France Telecom will be interconnected
Data link
In telecommunication a data link is the means of connecting one location to another for the purpose of transmitting and receiving information. It can also refer to a set of electronics assemblies, consisting of a transmitter and a receiver and the interconnecting data telecommunication circuit...
with other telecoms carriers and might have a number of routing options of different price, quality and capacity to a given country. In the de-regulated EU, these will be licensed alternative operators (e.g. Cable and Wireless / Colt in the UK or Jazztel in Spain) or the (PTT)'s of other countries, such as T-Systems (Germany), Telefonica (Spain), NTT (Japan) or Telstra (Australia), who establish offices or a point of presence
Point of presence
A point of presence is an artificial demarcation point or interface point between communications entities. It may include a meet-me-room.In the US, this term became important during the court-ordered breakup of the Bell Telephone system...
(POP) in a major telecommunications hub city such as London, New York, Hong Kong or Amsterdam. The major US carriers, Sprint, Verizon, AT&T and Global Crossing in the US also have POPs in these hub cities. There are also niche carriers which specialise in providing termination to a small number of destinations, sometimes through the use of grey routes.
"Trading" in the telecom carrier-carrier market is very different than the "trading" conducted in financial markets by brokers and banks. Whereas brokers and banks may buy and sell the same stocks or bonds with each other in the same day, carriers have to be very careful not to do so. For example, if carrier A buys Venezuela from carrier B who buys it from A, one call will come in to carrier A, go to B and go back to A again, over and over until all the circuits are taken up with one call. If it does terminate on an overflow route, the carriers may bill each other many times over for the same call. This is called looping and is very undesirable.
Buying->costing->routing->pricing->margin management cycle
The LCR team in a carrier might follow a cycle:(1) The buyers negotiate with their suppliers and get a new price schedule.
(2) The prices are loaded into software to calculate and compare termination costs.
(3) A route is chosen, fixing a cost-for-pricing, and new prices are issued based on the costs-for-pricing.
(4) The new routes are implemented on the switch
Telephone exchange
In the field of telecommunications, a telephone exchange or telephone switch is a system of electronic components that connects telephone calls...
and finally the traffic volumes and margins are monitored through reports from the billing system.
(5) Loss-making traffic and odd routings are investigated, and either the billing system has its data corrected or routing and pricing action is taken.
Carriers sign interconnect agreement
Interconnect agreement
An interconnect agreement is a business contract between telecommunications organizations for the purpose of interconnecting their networks and exchanging telecommunications traffic...
s with each other specifying the terms under which they will do business. Such agreements define terms of payment, methods and procedures of dispute resolution, and the means by which the carriers will notify each other of pricing changes. The industry standard is currently seven days for price increases while price decreases often take effect on the day of notification. Because the margins in the carrier-carrier market are extremely slim, re-routes or price increases must be made quickly to a destination where the current route is going to increase in price. Since the price increase itself has seven days' notice, it must be issued within twenty-four hours of the cost increase to avoid losses. This can put significant pressures on a carrier's LCR team, who must process the offers from their suppliers quickly and accurately.
Impact of mobile-number portability in VOIP and LCR environments
Mobile number portabilityMobile number portability
Mobile number portability enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.- General overview :MNP is implemented in different ways across the globe...
impacts the internet telephony, VOIP (voice over IP) and least cost routing (LCR) businesses. Mobile number portability
Mobile number portability
Mobile number portability enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.- General overview :MNP is implemented in different ways across the globe...
is a service that makes it possible for subscribers to keep their existing mobile phone number when changing the service provider (or mobile operator). With number portability now in place in many countries, LCR providers can no longer rely on using only a portion of the dialed telephone number to route a call. Instead, they now need to discover the actual current network of every number before routing the call. Thus, LCR solutions also need to handle MNP when routing a voice call. In countries without a central database like UK it might be necessary to query the GSM network about the home network a mobile phone number belongs to.
MNP checks are important to assure that this quality of service is met; by handling MNP lookups before routing a call and assuring that the voice call will actually work, VOIP companies give businesses the necessary reliability they look for in an internet telephony provider.
In countries such as Singapore, the most recent Mobile number portability
Mobile number portability
Mobile number portability enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.- General overview :MNP is implemented in different ways across the globe...
solution is expected to open the doors to new business opportunities for non-traditional telecommunication service providers like wireless broadband providers and VOIP providers.
In November 2008 the United States' FCC (Federal Communications Commission) released an order extending number portability obligations to interconnected VOIP providers and carriers that support VOIP providers.
Number plan management and analysis
Whereas markets in commodities such as pork bellies or oil have agreed definitions and arbitrating bodies for the commodities they trade, the carrier-carrier market has no agreed definitions of its destinations. Every carrier uses the International Telecommunication UnionInternational Telecommunication Union
The International Telecommunication Union is the specialized agency of the United Nations which is responsible for information and communication technologies...
E.164
E.164
E.164 is an ITU-T recommendation that defines the international public telecommunication numbering plan used in the PSTN and some other data networks. It also defines the format of telephone numbers. E.164 numbers can have a maximum of fifteen digits and are usually written with a + prefix...
standard for country codes, but each carrier uses different codes for destinations within a country, usually because it is using different suppliers within that country. So one carrier's codes for Cali
Calì
Calì, also written in English as Cali, is an Italian surname, widespread mainly in the Ionian side of Sicily.For the surname Calì is assumed the origin of the Greek word kalos , or from its Sanskrit root kali, "time."The surname refers to:...
may not be the same as another's. This applies especially to mobile operators. While the difference in price between a call to a land-line and a call to a mobile may not seem much at 9 UK pence, the volumes can be one hundred thousand minutes a day or more, leading to losses of over £250,000 a month. When a carrier's dial code table can contain three thousand items, comparing codes is a critical and complex part of the process. The theory of dial code relationships actually involves the mathematical theory of lattices and code comparisons have to be done with computer software.
Number plan management monitors changes in suppliers' dial codes and adds or removes codes from the company's own code tables to improve costs. Implementing the changes across the company's switches, billing systems, calling card and other IN
Intelligent network
The Intelligent Network , is the standard network architecture specified in the . It is intended for fixed as well as mobile telecom networks...
platforms is a significant task for the engineering and billing departments.
Cherry-picking
One aim of LCR teams is to cherry-pick. This happens when Carrier A's team finds that Carrier B defines a code range as being fixed-line and so cheap, while Carrier A defines it as mobile and so more expensive. Carrier A will send that range to Carrier B, pay a low fixed-line rate and charge at a high mobile rate - making much more profit. Carrier B will sustain losses if it does not notice that its supplier, C, also defines that range as belonging to a mobile operator and charges a higher rate. Caught in the middle, B can sustain five- or even six- figure losses in a very short time.Route and call quality
The LCR team also has to take route and call quality into account. The quality of route to a destination can vary considerably between suppliers and even from week to week from the same supplier.Quality is usually measured by the Answer-Seizure Ratio (ASR = call attempts answered / call attempts), Post-Dial Delay (PDD) and the Average Call Duration (ACD). If the average call duration is very low, it is taken to mean that the call quality is so poor that people cannot have a conversation and hang up. This matters to calling card
Telephone card
A telephone card, calling card or phone card for short, is a small plastic card, sized and shaped like a credit card, used to pay for telephone services. It is not necessary to have the physical card except with a stored-value system; knowledge of the access telephone number to dial and the PIN is...
operators because people do not re-purchase card services that give a low ACD. In case of significant discrepancies in ACD values across available routes, the carrier shall prioritize the routes offering higher ACD. A low ASR is taken to mean that callers cannot get through to the other end and hence that the route is congested or is of low-quality. The low ASR is not as bad as low ACD, because it suggests at least a proper answer supervision (i.e. correct signaling), and therefore the handover mechanism can reroute calls via other available routes. An on-line monitoring system of a quality based routing is publicly available for a demo traffic. Post-dial delay is the time from dialing the last digit to the time a caller hears ringing.
Another, more sophisticated way of measuring the call quality is PESQ
PESQ
PESQ, Perceptual Evaluation of Speech Quality, is a family of standards comprising a test methodology for automated assessment of the speech quality as experienced by a user of a telephony system. It is standardised as ITU-T recommendation P.862...
(Perceptual Evaluation of Speech Quality). Such measurements are rarely used in production switching systems, in particular due to the necessity of voice samples at both ends.
Additionally, the team may take into account the responsiveness of their supplier's technical team: if there is a fault or low quality, does the supplier fix it or just say that it is the best they can do?
LCR software
The key tasks LCR software must do are: load prices schedules and code tables automatically; keep control of volume commitment and available capacity; compare dial codes correctly; turn the carriers' name-based price schedule into a dial code-dependent termination cost schedule; put costs in order; incorporate quality considerations; produce costing and routing schedules in a format suitable for pricing analysts and engineering; generate automatic MML orders to the switches; and transfer data into the billing system.LCR software varies from home-grown Excel spreadsheets, through Access and Microsoft Visual Studio
Microsoft Visual Studio
Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all...
applications to commercial products offering integration with the switch and billing systems costing up to £500,000 for an installation. The simpler the software, the more complex the surrounding manual processes.
Routing platforms
With VoIP becoming a predominate carrier messaging system, routing becomes available from stand alone products and hosted services. These services are built on top of the RFC 3261 3XX series messaging, which allows for stateless redirection of call signaling. These stand alone LCR systems, such as General Telecom's RouteNGN, integrate many powerful routing features such as: jurisdictional, profit margin protected routing along with standard LCR and offload routing from switching components. Other open source platforms such as OpenSER/Kamailo exist that are capable of performing redirect based routing, they are however less specifically geared toward exploiting the market niches involved in carrier telecommunications routing.Related Ideas
Least Cost Routing is also used to describe a type of equipment installed on customers' premises. An LCR box is programmed with prices from the companies supplying telecoms services to that company and the box routes each call to the appropriate supplier.External links
- Daniel AJ Sokolov, Problems with VOIP and Convergent Services
- IDA Singapore, Singapore to Enjoy Full Mobile Number Portability from 13 June
- Voice Peering Forum - Conference on routing,interconnect and least-cost-routing
- LCR Forum
- Problems with VoIP and Convergent Services
- VOIP News, US Number Portability Extends to VOIP Providers
- RouteNGN
- Least Cost Routing as a service
- Voice optimizing solutions