Macquarie Telecom
Encyclopedia
Macquarie Telecom Group Limited - Macquarie Telecom is Australia’s number one Managed Hosting and business-only telecommunications company. It has a dedicated managed hosting and security facility, the "Intellicentre", which is certified to security standards including ISO 27001 and DSD Gateway.
Macquarie Telecom was founded in July 1992 and is one of Australasia’s first deregulated telecommunications companies. The company is listed on the Australian Securities Exchange
(ASX) since 1999.
Macquarie Telecom won the ‘Best Customer Care’ award for Personal Accountable Service at the World Communication Awards in London in 2008.
It was the first carrier to sign all 13 Australian Communications Media Authority (ACMA) (formally Australian Communications Authority) registered Australian Communication Information Forum (ACIF) Codes.
The purpose of a managed services
provider is to let its customers focus on growing their business, instead of focusing on the day-to-day operations of their IT infrastructure. A managed service provider can also take responsibility to fulfill many of the security concerns a company may face with regards to corporate governance, privacy regulations, and audit requirements.
Macquarie Hosting’s managed services
are delivered through its managed hosting and security facility, the "Intellicentre", which is certified to very high security and resiliency standards. Its certifications include ISO 27001, the Australian Security Intelligence Organisation (ASIO) T4 and the Defense Signals Directorate Gateway.
The Macquarie Telecom Hosting facility uses the Macquarie Telecom network, AAPT
, Telstra
and PowerTel
for Internet routing, and has over seven telecommunications providers that provide connectivity to the data centre.
requirements that must be met if a data centre is to provide high security and availability to its users. The Intellicentre illustrates how many of these requirements can be met.
In the event of a disaster, the Intellicentre is protected via a virtualised redundant site in Melbourne.
Macquarie Telecom was founded in July 1992 and is one of Australasia’s first deregulated telecommunications companies. The company is listed on the Australian Securities Exchange
Australian Securities Exchange
The Australian Securities Exchange was created by the merger of the Australian Stock Exchange and the Sydney Futures Exchange in July 2006. It is the primary stock exchange group in Australia....
(ASX) since 1999.
Macquarie Telecom won the ‘Best Customer Care’ award for Personal Accountable Service at the World Communication Awards in London in 2008.
Overview
Macquarie Telecom has offices in Sydney, Melbourne, Canberra, Adelaide, Brisbane, Perth, and Hobart.Quality & Security Certifications
Macquarie Telecom holds the following certifications:- SAI Global ISO/IEC 27001ISO/IEC 27001ISO/IEC 27001, part of the growing ISO/IEC 27000 family of standards, is an Information Security Management System standard published in October 2005 by the International Organization for Standardization and the International Electrotechnical Commission...
:2005 - PCI DSSPCI DSSThe Payment Card Industry Data Security Standard is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards....
Certification - Defence Signals Directorate Gateway (DSD)
- SunTone Security Solutions Certification
- Microsoft Gold Certified Partner
- VMware Authorised Hosting Provider
- Red Hat Enterprise Hosting Partner
- Lucent Technologies Network Hosted Services Solution Architecture Standard
- ISO 9001:2000 accredited
Industry Leadership
Macquarie Telecom is a member of the following groups:- Member of the Communications Alliance, Australian Information Industry Association (AIIA) and Australian Telecommunications Users Group (ATUG)
- Founding member of the Competitive Carriers' Coalition and Asia Pacific Carriers' Coalition.
- Australian Interactive Media Industry Association (AIMIA) Hosting Partner
- Member of The Green GridThe Green GridThe Green Grid is a non-profit, open industry consortium of end-users, policy-makers, technology providers, facility architects, and utility companies collaborating to improve the resource efficiency of data centers and business computing ecosystems...
, a global consortium dedicated to advancing energy efficiency in data centres and business computing environments.
It was the first carrier to sign all 13 Australian Communications Media Authority (ACMA) (formally Australian Communications Authority) registered Australian Communication Information Forum (ACIF) Codes.
Macquarie Hosting
Managed services
Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of Production Support and lifecycle build/maintenance activities...
provider is to let its customers focus on growing their business, instead of focusing on the day-to-day operations of their IT infrastructure. A managed service provider can also take responsibility to fulfill many of the security concerns a company may face with regards to corporate governance, privacy regulations, and audit requirements.
Macquarie Hosting’s managed services
Managed services
Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of Production Support and lifecycle build/maintenance activities...
are delivered through its managed hosting and security facility, the "Intellicentre", which is certified to very high security and resiliency standards. Its certifications include ISO 27001, the Australian Security Intelligence Organisation (ASIO) T4 and the Defense Signals Directorate Gateway.
Infrastructure
To provide hosting services for mission critical applications, the hosting provider must use an architecture that is both redundant and has diverse Internet connectivity. In this way, the services provided are protected from occurrences such as fibre cuts and router outages.The Macquarie Telecom Hosting facility uses the Macquarie Telecom network, AAPT
AAPT
AAPT is Australia's third largest land line telecommunications company and is a wholly owned subsidiary of Telecom New Zealand. The company is a member of the Infrastructure Assurance Advisory Group for the Critical Infrastructure Protection branch of the Attorney-General's...
, Telstra
Telstra
Telstra Corporation Limited is an Australian telecommunications and media company, building and operating telecommunications networks and marketing voice, mobile, internet access and pay television products and services....
and PowerTel
PowerTel
PowerTel is an Australian telecommunications company that operates urban and inter-city fibre optic networks across Australia. The company was launched in August 1998 and received its carrier licence from the Australian Communications Authority that year....
for Internet routing, and has over seven telecommunications providers that provide connectivity to the data centre.
Data Centre
There are several physical securityPhysical security
Physical security describes measures that are designed to deny access to unauthorized personnel from physically accessing a building, facility, resource, or stored information; and guidance on how to design structures to resist potentially hostile acts...
requirements that must be met if a data centre is to provide high security and availability to its users. The Intellicentre illustrates how many of these requirements can be met.
- Air conditioning - the Intellicentre has 25 Liebert Precision Cooling units, each with 75 kW heat rejection. There is N + 1 redundancy, with units able to handle 100% of capacity with one or more spare in case of failure. Furthermore the facility has dual redundant cooling pumps, cooling towers and heat exchangers.
- Fire protection - the data centre has multi-point aspirated Cerebrus smoke detection with VESDA. In the event of fire, there is a FM 200 (main fire suppression), portable fire extinguishers and dry pipe pre-action sprinklers (as last resort).
- Intrusion Prevention and Detection - the Intellicentre is protected by mantraps with hand-scanners to the main Data Centre. There are code and proximity cards to restrict access to entry doors, and video monitoring of all doors, riser cupboards and plant rooms. The CCTV is equipped with motion detection and there are fixed cameras with digital recording capability and HDD archive.
- Electricity supply - the Intellicentre is served by 3 separate power grid transformers. One is connected permanently and the others are available on demand. As such, the facility can continue full operations in the event of an interruption to all external electrical supplies.
- Uninterruptible power supply - Macquarie Telecom operates 3 x 500 kva UPSUninterruptible power supplyAn uninterruptible power supply, also uninterruptible power source, UPS or battery/flywheel backup, is an electrical apparatus that provides emergency power to a load when the input power source, typically mains power, fails...
s that have the capability of 15 minutes of full autonomy on batteries. Both primary UPSs are continuously online and all power to the data facility is fed through them. The batteries (500, with five separate strings) are on a battery monitoring system. The fail-over arrangements for electrical supply operate automatically in the event of total or partial interruption to external supplies as online UPS technology is used. All power services within the Intellicentre can ultimately be supplied by the backup generators within three minutes of the mains power supply outage.
- Diesel generators - Macquarie Telecom has 2 x 1675 kva Cummins diesel generators for the Intellicentre computer rooms. They are operated at 50% capacity and are run up regularly to cycle fuel and increase life expectancy. To constantly keep the generators in a state of readiness, there are oil pre-heaters in each generator sump.
- Test Procedures - a very important part of any high availability environment is to test that all the disaster recovery equipment is working and that the procedures and training is in place for these processes to run smoothly, in the event that they be needed. To meet this criterion, the whole of the Intellicentre is tested on a monthly basis.
In the event of a disaster, the Intellicentre is protected via a virtualised redundant site in Melbourne.
Current Board Members
- Robert Kaye, Chairman
- David Tudehope, Chief Executive
- Aidan Tudehope, Managing Director, Hosting
- Stephen Butler, Non-Executive Director
- John Palfreyman, Non-Executive Director