Metro Trains Melbourne
Encyclopedia
Metro Trains Melbourne is the current franchise operator of the suburban railway network
Railways in Melbourne
The Melbourne rail network is operated by Metro Trains Melbourne under franchise from the Government of Victoria. The network is based on a commuter rail model centred on the Melbourne Central Business District and Flinders Street Station, rather than a rapid transit model, with a focus on...

 of Melbourne
Melbourne
Melbourne is the capital and most populous city in the state of Victoria, and the second most populous city in Australia. The Melbourne City Centre is the hub of the greater metropolitan area and the Census statistical division—of which "Melbourne" is the common name. As of June 2009, the greater...

, Australia
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...

. Metro Trains Melbourne is a joint venture led by Hong Kong based MTR Corporation
MTR Corporation
MTR Corporation Limited is a company listed on the Hong Kong Exchange and included in the Hang Seng Index. MTR owns and runs the Hong Kong MTR metro system, and is also a major property developer and landlord in Hong Kong...

 (60%) together with John Holland Group (20%) and United Group Rail (20%).

Metro Trains Melbourne operates a fleet of 381 three-car train sets on 830 kilometres of track. There are sixteen regular service train lines and one special events train line. The train fleet travels over 30 million kilometres and provides more than 228 million customer boardings each year, over 12,000 services each week and carries over 680,000 passengers each weekday. Metro Trains Melbourne is also responsible for 212 train stations and employs a workforce of 3,500 rail professionals including train drivers, mechanical and electrical engineers, network operations specialists and customer service representatives.

As a strategy for improving train punctuality, Metro is trialling the re-introduction of platform attendants at some stations. As a train is ready to depart, the platform attendant will blow a whistle and raise a white, illuminated dispatch paddle as an indication to late passengers not to board the train.

History

Metro Trains Melbourne was selected as the new operator by the State Government of Victoria through its relevant agency, the Director of Public Transport
Director of Public Transport
The Director of Public Transport is the Government agency responsible for promoting, providing, coordinating and regulating public transport in the State of Victoria, Australia...

, in June 2009 and replaced the previous operator Connex Melbourne
Connex Melbourne
Connex Melbourne was a wholly owned subsidiary of French company Veolia Environnement, which had a franchise from the State Government of Victoria to operate all suburban passenger rail services in Melbourne, Victoria, Australia. In August 2007, Connex's contract was extended to 30 November 2009....

 on 30 November 2009. It has an eight-year contract with the option of being extended for a further seven years.

Fleet

The Metro Trains Melbourne fleet consists of:
  • 187 3-car Comeng EMU
    Electric multiple unit
    An electric multiple unit or EMU is a multiple unit train consisting of self-propelled carriages, using electricity as the motive power. An EMU requires no separate locomotive, as electric traction motors are incorporated within one or a number of the carriages...

    s (built 1981-1988, refurbished 2000-2003)
  • 12 3-car Hitachi
    Hitachi (train)
    Hitachi is the name given for one of a set of electric multiple unit trains that operate on the suburban railway network of Melbourne, Australia. Introduced to service in 1972, the trains are the oldest in the city's suburban fleet still in revenue service...

     EMU
    Electric multiple unit
    An electric multiple unit or EMU is a multiple unit train consisting of self-propelled carriages, using electricity as the motive power. An EMU requires no separate locomotive, as electric traction motors are incorporated within one or a number of the carriages...

    s (built 1972-1980, refurbished 2007)
  • 72 3-car Siemens
    Siemens (train)
    The Siemens Nexas comprises 72 triple car electrical multiple unit trains built by Siemens Mobility for the suburban railway network of Melbourne, Australia from 2002-2005. The design of the trains was based on the Siemens Modular Metro concept built in Austria...

     EMU
    Electric multiple unit
    An electric multiple unit or EMU is a multiple unit train consisting of self-propelled carriages, using electricity as the motive power. An EMU requires no separate locomotive, as electric traction motors are incorporated within one or a number of the carriages...

    s (built 2002-2005, purchased by the Victorian Government)
  • 108 3-car X'Trapolis
    X'Trapolis 100
    The X'Trapolis 100 is a single deck electric passenger train, one of Alstom's X'Trapolis family of trains, used in Melbourne, Australia and Valparaiso, Chile.-First order:...

     EMU
    Electric multiple unit
    An electric multiple unit or EMU is a multiple unit train consisting of self-propelled carriages, using electricity as the motive power. An EMU requires no separate locomotive, as electric traction motors are incorporated within one or a number of the carriages...

    s (built 2002-2004; 2009–present, purchased by Connex Melbourne
    Connex Melbourne
    Connex Melbourne was a wholly owned subsidiary of French company Veolia Environnement, which had a franchise from the State Government of Victoria to operate all suburban passenger rail services in Melbourne, Victoria, Australia. In August 2007, Connex's contract was extended to 30 November 2009....

  • 21 Sprinter
    Sprinter (Victorian train)
    The Sprinter is a high speed diesel railcar train manufactured by Goninan for use on interurban and semi-regional rail services in Victoria, Australia...

     diesel multiple unit
    Diesel multiple unit
    A diesel multiple unit or DMU is a multiple unit train consisting of multiple carriages powered by one or more on-board diesel engines. They may also be referred to as a railcar or railmotor, depending on country.-Design:...

    s hired from V/Line
    V/Line
    V/Line is a not for profit regional passenger train and coach service in Victoria, Australia. It was created after the split-up of VicRail in 1983. V/Line is owned by the V/Line Corporation which is a Victorian State Government statutory authority...

    . (used for Metro Trains Melbourne services on the unelectrified Stony Point Line)


The majority of rolling stock is owned by the Victorian Government business enterprise VicTrack
VicTrack
VicTrack is the Victorian Government agency which owns all railway and tram lines, associated rail lands and other related rail-related infrastructure in the state of Victoria, Australia....

. However, Metro Trains Melbourne is ultimately responsible for maintaining the train fleet.

As part of the 2008 Victorian Transport Plan, 38 new 6-car X'Trapolis
X'Trapolis 100
The X'Trapolis 100 is a single deck electric passenger train, one of Alstom's X'Trapolis family of trains, used in Melbourne, Australia and Valparaiso, Chile.-First order:...

 EMUs have been ordered, with the first of 19 trains that are being built by Alstom in Italy arriving at the Newport Workshops on Monday, 24 August 2009 at approximately 10:00pm. The trains will be assembled at United Group's Ballarat plant
Ballarat North Workshops
Ballarat North Workshops is a railway workshop located in the provincial city of Ballarat, Victoria, Australia. They are located in the suburb of North Ballarat on Creswick Road, and occupy 5.5 hectares of land beside the junction of the Mildura and Serviceton railway lines.-History:The workshops...

, under a state government requirement for a minimum of 40% local content. The new trains will only be used in revenue service on lines already cleared for their operation, with displaced trains on these lines being cascaded to those that miss out. The first two sets (1M-1301T-2M and 3M-1302T-4M) have been delivered and are currently being introduced into mainstream service. The new X'Trapolis fleet have a different seating layout to the original X'Trapolis trains (2-2 instead of 3-2). Concerns from the Union regarding minor technical issues have delayed the entry to service for the trains from late 2009 to early 2010. The Siemens fleet already have a 2-2 seating layout, and as part of the franchise agreement, Metro Trains Melbourne are required to alter the seating layout of the Comeng and original X'Trapolis fleet to 2-2 seating. As part of the plan, the Victorian Government will also be purchasing next generation trains, with 30 per cent more room.

Lines and stations

Metro Trains Melbourne operates 16 train lines (Alamein, Belgrave, Craigieburn, Cranbourne, Epping (Soon to be South Morang), Frankston, Glen Waverley, Hurstbridge, Lilydale, Pakenham, Sandringham, Stony Point, Sydenham, Upfield, Werribee and Williamstown) and 1 special events train line (Flemington Racecourse) as well as the Melbourne City Loop. They are responsible for the day-to-day operations of 212 stations. Metropolitan train stations include: terminus stations, premium station
Premium station
A premium station is a category of railway station on Melbourne's Metro Rail Network which is operated by Metro Trains Melbourne. In terms of station standards, a premium station is a high standard station which sits above the medium standard host stations and the low standard unmanned...

s manned by staff the entire day who provide extra assistance and information to commuters, and host station
Host Station
A host station is a category of railway station on Melbourne's suburban rail network which is operated by Metro Trains Melbourne. In terms of station standards, a host station is a middle standard station which sits between the low standard unmanned stations and the high standard premium...

s manned only during peak hours.

Ticketing

Metro Trains Melbourne currently utilizes the Metcard
Metcard
"OneLink" redirects here. For the computer/cable company, see OneLink Communications.Metcard is the brand name of an integrated ticketing system used to access public transport in Melbourne, Australia. It is a universal ticket which allows users to ride on the city's Metlink network, consisting of...

 ticketing system, alongside the new myki
Myki
myki is the contactless smartcard ticketing system being introduced on public transport in Victoria, Australia. myki is designed to replace a number of ticket systems in Victoria, primarily the Metcard and V/Line ticketing systems...

 smartcard ticketing system. Metcard and myki are both a time and zone based ticketing system, with validity periods ranging from two-hours to yearly, and two zones covering the Melbourne
Melbourne
Melbourne is the capital and most populous city in the state of Victoria, and the second most populous city in Australia. The Melbourne City Centre is the hub of the greater metropolitan area and the Census statistical division—of which "Melbourne" is the common name. As of June 2009, the greater...

 metropolitan area.

The Metcard
Metcard
"OneLink" redirects here. For the computer/cable company, see OneLink Communications.Metcard is the brand name of an integrated ticketing system used to access public transport in Melbourne, Australia. It is a universal ticket which allows users to ride on the city's Metlink network, consisting of...

 ticketing system is being phased-out and is expected to be fully decommissioned in late 2012, leaving myki
Myki
myki is the contactless smartcard ticketing system being introduced on public transport in Victoria, Australia. myki is designed to replace a number of ticket systems in Victoria, primarily the Metcard and V/Line ticketing systems...

 as the only ticketing system for metropolitan Melbourne.

Fare enforcement

Like the other modes of public transport in Victoria
Victoria (Australia)
Victoria is the second most populous state in Australia. Geographically the smallest mainland state, Victoria is bordered by New South Wales, South Australia, and Tasmania on Boundary Islet to the north, west and south respectively....

, Metro Trains Melbourne employs public transport Authorised Officers, who are commonly known as ticket inspectors and have the right to exercise coercive powers under the Transport (Compliance and Miscellaneous) Act 1983
Transport (Compliance and Miscellaneous) Act 1983
The 'Transport Act 1983' is a prime statute regulating transport activities in the State of Victoria, Australia...

. The main responsibilities of Authorised Officers are to report ticketing and behavioural offences to the Victorian Department of Transport, they are also required to assist at major events and to provide customer service information.

Authorised Officers are authorised by the Victorian Department of Transport to exercise power
Police power
In United States constitutional law, police power is the capacity of the states to regulate behavior and enforce order within their territory for the betterment of the general welfare, morals, health, and safety of their inhabitants...

s similar to those of police, allowing them to check tickets and perform arrests when aboard vehicles operating under Metlink
Metlink
Metlink, formerly The Met, is the marketing body and umbrella brand for public train, tram and bus transport operators in Greater Melbourne, Victoria, Australia.-Responsibilities:Metlink is responsible for the promotion of travel by public transport...

 or when on Department of Transport-owned premises, such as railway stations or train tracks.

Authorised Officers are required to abide by the State Government-established 'Authorised Officer Code of Conduct' and violations of this code are prosecuted. The Code of Conduct states that an Authorised Officer may use discretion when reporting an alleged offender, and must supply their name and work address when asked. If an Authorised Officer believes that a passenger has committed an offence, they have the right to request the offender's name and address after having explained the nature of the alleged offence to the offender. The Authorised Officers also have the right to request proof of the given information if the offender refuses to provide identification or provides false information, Authorised Officers will the contact Victoria Police
Victoria Police
Victoria Police is the primary law enforcement agency of Victoria, Australia. , the Victoria Police has over 12,190 sworn members, along with over 400 recruits, reservists and Protective Service Officers, and over 2,900 civilian staff across 393 police stations.-Early history:The Victoria Police...

. Authorised Officers also have the right to detain the offender until the police or further assistance arrives.

Authorised Officers are required to submit a Report of Non Compliance with the details, specific nature and circumstances of the offence to the Department of Transport, who then processes the reports and decide upon any penalties. Any fines levied are payable to the Department, not to Metro Trains Melbourne, however Metro Trains Melbourne receives a small administration fee to cover the costs associated with employing Authorised Officers.

Transition

Metro Trains Melbourne entered into a franchise contract with the relevant Government agency responsible for public transport in Melbourne, namely the Director of Public Transport
Director of Public Transport
The Director of Public Transport is the Government agency responsible for promoting, providing, coordinating and regulating public transport in the State of Victoria, Australia...

. Metro Trains Melbourne took over the rail network from French-owned Connex Trains on 30 November 2009 at 3:01am. Some sections of the media criticised it during its first few days of operation, for train cancellations, including a power failure on the Glen Waverley line (due to a damaged pantograph
Pantograph (rail)
A pantograph for rail lines is a hinged electric-rod device that collects electric current from overhead lines for electric trains or trams. The pantograph typically connects to a one-wire line, with the track acting as the ground wire...

 - the mechanical linkage between the train and overhead power lines), and vandalism.

Punctuality

Metro failed to meet Government set targets for punctuality in all of its first 9 months in operation, with almost 1 in 4 trains being late.

Throughout 2011, Metro's performance has continued to improve. In November 2011, Metro announced that they had exceeded performance benchmarks for the fifth consecutive month - the first time this had been achieved since December 2008.
MonthServices deliveredPunctuality
December 2009
January 2010
February 2010
March 2010
April 2010
May 2010
June 2010
July 2010
August 2010
September 2010
October 2010
November 2010
December 2010
January 2011
February 2011
March 2011
April 2011
May 2011
June 2011
July 2011
August 2011
September 2011
October 2011
Target 98.0% 88.0%

27 July 2010 problems

On 27 July 2010, Metro Trains Melbourne experienced widespread cancellations and delays on most lines across Melbourne, impacting over 400,000 passengers. The disruptions were caused by an electrical fault between Southern Cross and Flinders Street stations. Because most trains run through these stations, the number of trains able to be moved through was severely limited. Problems with the real-time information systems at stations across Melbourne caused further difficulties for commuters. Most services resumed to normal at approximately 12:10pm. To compensate commuters for the major network disruptions, 30 July 2010 was made a free transport day on all metropolitan trams, trains and buses. This was expected to cost upwards of $1 million, a cost which was shared between the state government and Metro.

Transport Integration Act

The prime transport-related statute in Victoria is the Transport Integration Act
Transport Integration Act
The Transport Integration Act 2010 is a law enacted by the Parliament of the State of Victoria, Australia. The Act is the prime transport statute in Victoria, having replaced major parts of the former Transport Act 1983....

. The Act establishes the Department of Transport
Department of Transport (Victoria, Australia)
The Department of Transport or DOT is the central Government agency responsible for the coordination, integration and regulation of the transport system in the State of Victoria, Australia...

 as the integration agency for Victoria's transport system. The Act also establishes and sets the charters of the State agencies charged with providing public transport rail services and managing network access for freight services, namely the Director of Public Transport
Director of Public Transport
The Director of Public Transport is the Government agency responsible for promoting, providing, coordinating and regulating public transport in the State of Victoria, Australia...

 and V/Line
V/Line
V/Line is a not for profit regional passenger train and coach service in Victoria, Australia. It was created after the split-up of VicRail in 1983. V/Line is owned by the V/Line Corporation which is a Victorian State Government statutory authority...

. The Act authorises the Director of Public Transport to enter into contracts for the provision of transport services and this provision is the source of the power for the contract between Metro and the Director. In addition, the Transport Integration Act establishes VicTrack
VicTrack
VicTrack is the Victorian Government agency which owns all railway and tram lines, associated rail lands and other related rail-related infrastructure in the state of Victoria, Australia....

 which owns the public rail network and associated infrastructure. VicTrack leases public transport land and infrastructure to the Director of Public Transport
Director of Public Transport
The Director of Public Transport is the Government agency responsible for promoting, providing, coordinating and regulating public transport in the State of Victoria, Australia...

 who leases it to transport operators such as Metro as well as entering into franchise agreements with the operators for them to run public transport services on behalf of the State.

Rail Safety Act

The safety of rail transport operations in Melbourne is regulated by the Rail Safety Act 2006
Rail Safety Act
The Rail Safety Act 2006 is a law enacted by the Parliament of the State of Victoria, Australia and is the prime statute regulating the safety of rail operations in the State...

 which applies to all commercial passenger operations. The Act establishes a framework containing safety duties for all rail industry participants and requires operators who manage infrastructure and rolling stock to obtain accreditation prior to commencing operations. Accredited operators are also required to have a safety management system
Safety Management Systems
Safety Management System is a term used to refer to a comprehensive business management system designed to manage occupational safety and health elements in the workplace.-Description of SMS:...

 to guide their operations. Sanctions applying to the safety scheme established under the Rail Safety Act
Rail Safety Act
The Rail Safety Act 2006 is a law enacted by the Parliament of the State of Victoria, Australia and is the prime statute regulating the safety of rail operations in the State...

 are contained in the Transport (Compliance and Miscellaneous) Act 1983
Transport (Compliance and Miscellaneous) Act 1983
The 'Transport Act 1983' is a prime statute regulating transport activities in the State of Victoria, Australia...

. The safety regulator for the rail system in Melbourne including trams is the Director, Transport Safety
Director, Transport Safety
The Director, Transport Safety is the independent Government agency responsible for rail, bus and marine safety in the State of Victoria, Australia. The position was created as a statutory office by the Transport Integration Act 2010...

 (trading as Transport Safety Victoria) whose office is established under the Transport Integration Act 2010
Transport Integration Act
The Transport Integration Act 2010 is a law enacted by the Parliament of the State of Victoria, Australia. The Act is the prime transport statute in Victoria, having replaced major parts of the former Transport Act 1983....

. No blame investigations for rail matters are undertaken by the Chief Investigator, Transport Safety
Chief Investigator, Transport Safety
The Chief Investigator, Transport Safety is the independent Government agency responsible for investigation of safety-related trends and incidents in the rail, bus and marine industries in the State of Victoria, Australia. The position was created as a statutory office by the Transport...

.

Ticketing and conduct

Ticketing requirements for trains, trams and buses in Melbourne are mainly contained in the Transport (Ticketing) Regulations 2006 and the Victorian Fares and Ticketing Manual. Rules about safe and fair conduct on trains, trams and buses in Melbourne are generally contained in the Transport (Compliance and Miscellaneous) Act 1983
Transport (Compliance and Miscellaneous) Act 1983
The 'Transport Act 1983' is a prime statute regulating transport activities in the State of Victoria, Australia...

 and the Transport (Conduct) Regulations 2005.

See also

  • Department of Transport
    Department of Transport (Victoria, Australia)
    The Department of Transport or DOT is the central Government agency responsible for the coordination, integration and regulation of the transport system in the State of Victoria, Australia...

  • Director of Public Transport
    Director of Public Transport
    The Director of Public Transport is the Government agency responsible for promoting, providing, coordinating and regulating public transport in the State of Victoria, Australia...

  • Rail Safety Act
    Rail Safety Act
    The Rail Safety Act 2006 is a law enacted by the Parliament of the State of Victoria, Australia and is the prime statute regulating the safety of rail operations in the State...

  • Transport Integration Act
    Transport Integration Act
    The Transport Integration Act 2010 is a law enacted by the Parliament of the State of Victoria, Australia. The Act is the prime transport statute in Victoria, having replaced major parts of the former Transport Act 1983....

  • Transport (Compliance and Miscellaneous) Act 1983
    Transport (Compliance and Miscellaneous) Act 1983
    The 'Transport Act 1983' is a prime statute regulating transport activities in the State of Victoria, Australia...

  • Director, Transport Safety
    Director, Transport Safety
    The Director, Transport Safety is the independent Government agency responsible for rail, bus and marine safety in the State of Victoria, Australia. The position was created as a statutory office by the Transport Integration Act 2010...

  • Chief Investigator, Transport Safety
    Chief Investigator, Transport Safety
    The Chief Investigator, Transport Safety is the independent Government agency responsible for investigation of safety-related trends and incidents in the rail, bus and marine industries in the State of Victoria, Australia. The position was created as a statutory office by the Transport...


External links

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