MIND CTI Ltd. is a global provider of billing

Telecommunications billing

Telecommunications billing is the process of adding together rated calls or services for a certain user or group of users, applying discounts and preparing the data for invoicing.Billing is also the name for the entire process of creating an invoice...

 and customer care solution

Solution

In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...

s for voice, data, video and content services. Headquartered in Yokneam, Israel

Israel

The State of Israel is a parliamentary republic located in the Middle East, along the eastern shore of the Mediterranean Sea...

; the company also has offices in Silver Spring, MD, Reading, England and Iaşi

Iasi

Iași is the second most populous city and a municipality in Romania. Located in the historical Moldavia region, Iași has traditionally been one of the leading centres of Romanian social, cultural, academic and artistic life...

 , Romania

Romania

Romania is a country located at the crossroads of Central and Southeastern Europe, on the Lower Danube, within and outside the Carpathian arch, bordering on the Black Sea...

.

History

MIND CTI (Computer telephony integration

Computer telephony integration

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated...

) was founded in 1995 by current chairperson and CEO Monica Iancu in Yokneam, Israel

Israel

The State of Israel is a parliamentary republic located in the Middle East, along the eastern shore of the Mediterranean Sea...

. In 1999 it had an initial public offering

Initial public offering

An initial public offering or stock market launch, is the first sale of stock by a private company to the public. It can be used by either small or large companies to raise expansion capital and become publicly traded enterprises...

 on NASDAQ

NASDAQ

The NASDAQ Stock Market, also known as the NASDAQ, is an American stock exchange. "NASDAQ" originally stood for "National Association of Securities Dealers Automated Quotations". It is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange. As of...

. Later in 2002 the company’s shares were also listed on the Tel-Aviv Stock Exchange and were include in the TA-100 Index

TA-100 Index

The TA-100 Index, typically referred to as the Tel Aviv 100, is a stock market index of the 100 most highly capitalised companies listed on the Tel Aviv Stock Exchange . The index began on 1 January 1992 with a base level of 100...

 of leading shares for a while, but on November 5, 2009 the company delisted from the Tel-Aviv Stock Exchange  and remains listed with NASDAQ.

Company Held Auction Rate Securities

In 2009, MIND CTI had two-thirds of its cash (USD 20.3 million) tied-up in collateralized debt obligation

Collateralized debt obligation

Collateralized debt obligations are a type of structured asset-backed security with multiple "tranches" that are issued by special purpose entities and collateralized by debt obligations including bonds and loans. Each tranche offers a varying degree of risk and return so as to meet investor demand...

 (CDO) bonds issued by Merrill Lynch and was in dispute with its financial adviser.

. MIND CTI subsequently recovered 18.5 million USD in an arbitrated settlement in late 2009.

Customers

The company’s customers include communication providers as well as new service providers in over 40 countries across the globe: Romtelecom, Moldtelecom, China Unicom, H3G Italy, Intelco International Telecommunications, Telefonica Del Peru, SingTel, Sri Lanka Telecom, Verizon and many others.

Products

MIND CTI products include:

• VoIP and NextGen Billing
• Convergent Operational
  Operations support system
  Operations support systems are computer systems used by telecommunications service providers. The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network...
  
   and Business Support Solutions
  Business Support Systems
  Business support systems are the components that a telephone operator or telco uses to run its business operations towards customer. BSS and OSS platforms are linked in the need to support various end to end services...
  
   (OSS/BSS)
• 3G
  3G
  3G or 3rd generation mobile telecommunications is a generation of standards for mobile phones and mobile telecommunication services fulfilling the International Mobile Telecommunications-2000 specifications by the International Telecommunication Union...
  
   Mobile Billing
• Broadband
  Broadband
  The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
  
   and Cable OSS/BSS solutions
• WiMAX
  WiMAX
  WiMAX is a communication technology for wirelessly delivering high-speed Internet service to large geographical areas. The 2005 WiMAX revision provided bit rates up to 40 Mbit/s with the 2011 update up to 1 Gbit/s for fixed stations...
  
   Billing
• Integrated Point of Sale
  Point of sale
  Point of sale or checkout is the location where a transaction occurs...
  
   solutions for GSM and CDMA operators
• Turnkey
  Turnkey
  A turn-key or a turn-key project is a type of project that is constructed by a developer and sold or turned over to a buyer in a ready-to-use condition.-Common usage:...
  
   Prepaid Systems