NATES is a software developed by Niji and composed of NATES Unified Provisioning, NATES Unified Selfcare and NATES Click-to-Call.

NATES Unified Provisioning

Used to deploy new projects and/or for daily management of users in unified communication ecosystems, NATES Unified Provisioning provides an unified interface to create, modify, delete users on all systems composing the unified communication solution (Call Server for telephony, voicemail, billing systems, ...)

NATES Unified Selfcare

To complete NATES Unified Provisioning intended for integrators and operators (3 levels of administration), Niji offers NATES Unified Selfcare, integrated with NATES Unified Provisioning, to propose a 4th level for the end user.

NATES Click-to-Call

NATES Click-to-Call is a software for easy dialing from the desktop computer of the user on his/her phone.

History

• July 2009
  • Release 2 was replaced mid-2009 by release 3. This new version includes improvements in several features: installation process, easier configuration, new departments management, enhanced mass management, ...

• September 2009
  • The application is compatible with Avaya environments. NATES is now validated in major environments: Alcatel, Avaya, Cisco, Microsoft, Cycos, Telesnap, Cieme, Mind.

• October 2009
  • Niji won with the NATES solution, the prize "Performance et excellence opérationnelle" for the Innovation Trophy 2009

• November 2009
  • Release of NATES Unified Selfcare and NATES Click-to-Call.

• December 2009
  • Release 3.1. This version incorporates features enhancements: Quick Move, mass management by graphical interface, account freezing, ...

Unified Communication Ecosystem administration

The major focus of the software suite is NATES Unified Provisioning. Tools such as NATES seek to address issues such as:

• The architectures are often complex and heterogeneous
  • Tools to help management of the user are needed (add, update, delete) with a unified and simple interface, in the language of the administrator who is not necessarily a technical expert
  • Optimization and industrialization of the administration is critical to get a high ROI
• Projects must be adapted to internal organizations
  • Provide the capacity to delegate operations
  • Observe areas of responsibility
  • Get activity tracking
• Interfacing with directories of the Information System should be implemented with flexibly and without significant integration constraint
  • Automate and synchronize the unified communications system with different directories
  • Provide a flexible (multi-directory, multi-protocol, ...) and configurable integration

External links

Official website NATES Aastra Alcatel-Lucent Avaya Communications Manager on Cisco.com Communications Manager on Cisco.fr Microsoft