Process management
Encyclopedia
Process management is the ensemble of activities of planning and monitoring the performance of a process
. The term usually refers to the management of business process
es and manufacturing processes
. Business process management
(BPM) and business process reengineering
are interrelated, but not identical.
Process management is the application of knowledge
, skills, tool
s, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer
requirements profitably. It can be differentiated from program management
in that program management is concerned with managing a group of inter-dependent projects. But from another viewpoint, process management includes program management. In project management
, process management is the use of a repeatable process to improve the outcome of the project.
ISO 9001
promotes the process approach to managing an organization
.
Business process
A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers...
. The term usually refers to the management of business process
Business process
A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers...
es and manufacturing processes
Manufacturing Process Management
Manufacturing process management is a collection of technologies and methods used to define how products are to be manufactured. MPM differs from ERP/MRP which is used to plan the ordering of materials and other resources, set manufacturing schedules, and compile cost data.A cornerstone of MPM is...
. Business process management
Business process management
Business process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to...
(BPM) and business process reengineering
Business process reengineering
Business process re-engineering is the analysis and design of workflows and processes within an organization.According to Davenport a business process is a set of logically related tasks performed to achieve a defined business outcome....
are interrelated, but not identical.
Process management is the application of knowledge
Knowledge
Knowledge is a familiarity with someone or something unknown, which can include information, facts, descriptions, or skills acquired through experience or education. It can refer to the theoretical or practical understanding of a subject...
, skills, tool
Tool
A tool is a device that can be used to produce an item or achieve a task, but that is not consumed in the process. Informally the word is also used to describe a procedure or process with a specific purpose. Tools that are used in particular fields or activities may have different designations such...
s, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer
Customer
A customer is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor. This is typically through purchasing or renting goods or services...
requirements profitably. It can be differentiated from program management
Program management
Program management or programme management is the process of managing several related projects, often with the intention of improving an organization's performance...
in that program management is concerned with managing a group of inter-dependent projects. But from another viewpoint, process management includes program management. In project management
Project management
Project management is the discipline of planning, organizing, securing, and managing resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end , undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value...
, process management is the use of a repeatable process to improve the outcome of the project.
ISO 9001
ISO 9000
The ISO 9000 family of standards relates to quality management systems and is designed to help organizations ensure they meet the needs of customers and other stakeholders . The standards are published by ISO, the International Organization for Standardization, and available through National...
promotes the process approach to managing an organization
Organization
An organization is a social group which distributes tasks for a collective goal. The word itself is derived from the Greek word organon, itself derived from the better-known word ergon - as we know `organ` - and it means a compartment for a particular job.There are a variety of legal types of...
.
...promotes the adoption of a process approach when developing, implementing and
improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. Source: clause 0.2 of ISO 9001:2000
See also
- Business Process ImprovementBusiness Process ImprovementBusiness Process Improvement is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. The methodology was first documented in H. James Harrington’s 1991 book Business Process Improvement. It is the methodology that both Process...
- Business Process ManagementBusiness process managementBusiness process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to...
- Business process orientationBusiness process orientationThe concept of business process orientation is based upon the work of Deming , Porter , Davenport and Short , Hammer , Grover et al. , and Coombs and Hull . This body of work suggests that firms could enhance their overall performance by adopting a “process view” of the organization...
- Human Resource Management SystemsHuman resource management systemsA Human Resource Management System or Human Resource Information System , refers to the systems and processes at the intersection between human resource management and information technology...
- ManagementManagementManagement in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively...
- Manufacturing process managementManufacturing Process ManagementManufacturing process management is a collection of technologies and methods used to define how products are to be manufactured. MPM differs from ERP/MRP which is used to plan the ordering of materials and other resources, set manufacturing schedules, and compile cost data.A cornerstone of MPM is...
- Process ArchitectureProcess architectureDualistic Petri nets are a process-class variant of Petri nets.Like Petri nets in general and many related formalisms and notations, they are used to describe and analyze process architecture.-Process Modeling with dPNs :...
- Project ManagementProject managementProject management is the discipline of planning, organizing, securing, and managing resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end , undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value...
- Total Quality ManagementTotal Quality ManagementTotal quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes....
- Program managementProgram managementProgram management or programme management is the process of managing several related projects, often with the intention of improving an organization's performance...
- Business and Company Operating ManualsBusiness and Company Operating ManualsA business or company operating manual contains all the policies, procedures and work instructions that make up the way a business carries out all the functions in the business...
- Integrated business planningIntegrated business planningIntegrated business planning refers to the technologies, applications and processes of connecting the planning function across the enterprise to improve organizational alignment and financial performance...
External links
- ABPMP.org The Association of Business Process Management Professionals
- The Association of Internal Management Consultants The nationwide network of corporate process management professionals