Quality Management Maturity Grid
Encyclopedia
The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby
first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the Capability Maturity Model
(CMM) created a decade later and also has five levels of maturity.
The Quality Management Maturity Grid states 5 maturity levels through which an organization or business will go through
1.Uncertainty
2.Awakening
3.Enlightenment
4.Wisdom
5.Certainty
Phil Crosby
Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices....
first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the Capability Maturity Model
Capability Maturity Model
The Capability Maturity Model is a development model that was created after study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research. This model became the foundation from which CMU created the Software Engineering Institute...
(CMM) created a decade later and also has five levels of maturity.
The Quality Management Maturity Grid states 5 maturity levels through which an organization or business will go through
1.Uncertainty
2.Awakening
3.Enlightenment
4.Wisdom
5.Certainty