Remote Infrastructure Management
Encyclopedia
Remote Infrastructure Management (RIM) refers to remotely managing information technology
(IT) infrastructure such as workstation
s (desktops
, laptop
s, notebooks, etc), servers
, network devices, storage device
s, IT security
devices, etc of a company.
Major sub-services included in RIM are:
Remote Infrastructure Management or RIM mainly deals with IT infrastructure and applications. At present, you will find that several business solution companies offer RIM services which take important steps and actions for their customers. The following are a few features offered by service providers:
One of the most important services is storage management, which helps in optimizing the usage of storage devices which will help in protecting your important data appropriately.
Benefits offered by Remote Infrastructure Management services
Nowadays, RIM is gaining popularity amongst the businesses as it offers valuable benefits to their clients. By outsourcing the RIM services, you can easily reduce the costs and save up to 60% on your operational costs. In addition to this, the outsourced services have groups of IT skilled people who will manage all types of infrastructure related activities. Even the cost of the training and recruitment is managed by these service providers. One of the best things about RIM services is that the cost of the employee skill up-gradation is also taken up by the providers.
Several companies are now opting for Remote Infrastructure Management services for smooth functioning of their business. By opting for these services, companies believe that they can refocus on resources in other important business sectors. However while opting for Remote Infrastructure Management services, certain crucial elements need to be considered.
Management – You need to make sure that the provider is offering 24x7x365 support for your IT infrastructure. The provider also need to cover the infrastructure such as fault management, security management, performance management and configuration management.
Monitoring – Make sure that provider is offering advanced monitoring and troubleshooting services.
Auditing – You need to ensure that provider conducts checks and audits regularly. This ensures high quality services.
Tools used in Remote Infrastructure Management are Teamviewer,Logmein,VNC etc.
References
Information technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
(IT) infrastructure such as workstation
Workstation
A workstation is a high-end microcomputer designed for technical or scientific applications. Intended primarily to be used by one person at a time, they are commonly connected to a local area network and run multi-user operating systems...
s (desktops
Desktop computer
A desktop computer is a personal computer in a form intended for regular use at a single location, as opposed to a mobile laptop or portable computer. Early desktop computers are designed to lay flat on the desk, while modern towers stand upright...
, laptop
Laptop
A laptop, also called a notebook, is a personal computer for mobile use. A laptop integrates most of the typical components of a desktop computer, including a display, a keyboard, a pointing device and speakers into a single unit...
s, notebooks, etc), servers
Server (computing)
In the context of client-server architecture, a server is a computer program running to serve the requests of other programs, the "clients". Thus, the "server" performs some computational task on behalf of "clients"...
, network devices, storage device
Storage device
Storage device may refer to:*Box, or any of a variety of containers or receptacles*Data storage device, a device for recording information, which could range from handwriting to video or acoustic recording, or to electromagnetic energy modulating magnetic tape and optical discs* Object storage...
s, IT security
Computer security
Computer security is a branch of computer technology known as information security as applied to computers and networks. The objective of computer security includes protection of information and property from theft, corruption, or natural disaster, while allowing the information and property to...
devices, etc of a company.
Major sub-services included in RIM are:
- Service desk / Help desk
- Proactive monitoring of server and network devices
- Workstation Management
- Server Management
- Storage management
- Application support
- IT security Management
Remote Infrastructure Management or RIM mainly deals with IT infrastructure and applications. At present, you will find that several business solution companies offer RIM services which take important steps and actions for their customers. The following are a few features offered by service providers:
- Helpdesk services
- Server management
- Desktop services
- Storage management service
- Application service
One of the most important services is storage management, which helps in optimizing the usage of storage devices which will help in protecting your important data appropriately.
Benefits offered by Remote Infrastructure Management services
Nowadays, RIM is gaining popularity amongst the businesses as it offers valuable benefits to their clients. By outsourcing the RIM services, you can easily reduce the costs and save up to 60% on your operational costs. In addition to this, the outsourced services have groups of IT skilled people who will manage all types of infrastructure related activities. Even the cost of the training and recruitment is managed by these service providers. One of the best things about RIM services is that the cost of the employee skill up-gradation is also taken up by the providers.
Several companies are now opting for Remote Infrastructure Management services for smooth functioning of their business. By opting for these services, companies believe that they can refocus on resources in other important business sectors. However while opting for Remote Infrastructure Management services, certain crucial elements need to be considered.
Management – You need to make sure that the provider is offering 24x7x365 support for your IT infrastructure. The provider also need to cover the infrastructure such as fault management, security management, performance management and configuration management.
Monitoring – Make sure that provider is offering advanced monitoring and troubleshooting services.
Auditing – You need to ensure that provider conducts checks and audits regularly. This ensures high quality services.
Tools used in Remote Infrastructure Management are Teamviewer,Logmein,VNC etc.
References