Self service software is a subset within the knowledge management

Knowledge management

Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences...

 software category and which contains a range of software that specializes in the way information, process rules and logic are collected, framed within an organized taxonomy, and accessed through decision support interviews. Self-service software allows people to secure answers to their inquiries and/or needs through an automated interview fashion instead of traditional search approaches.

Self-service software functionality

Self-service software allows authors (typically subject-matter experts) to readily automate the deployment of, the timeliness of, and compliance around a variety of processes with which they are involved in communicating without having to physically address the questions, needs, and solicitations of end-users who are inquiring about the particular process being automated.

Self-service software primarily addresses closed-loop inquiries whereby the author emulates a variety of known (finite) questions and related (known) responses on hand or required steps that must be addressed to derive and deliver a final answer or directive. Often the author using such software codifies such known processes and steps then generates (publishes) end-user facing applications which can encompass a variety of code bases and platforms.

Self-service software is sometimes referred to decision support software and even expert systems. It is typically categorized as a subtopic within the knowledge management software

Knowledge management software

Knowledge management software is a subset of Enterprise content management software and which contains a range of software that specializes in the way information is collected, stored and/or accessed...

 category. Self service software allows individuals and companies alike to tailor and address customer support, technical support and employee support inquiries and needs in an on-demand fashion where the person with a question (need) can interface with the author's generated application via a computer, a handheld device, a kiosk, register, or other machine type to secure their answers as if they were directly interacting (talking to) the author.

See also

• Self service
• Employee Self Service
  Employee Self Service
  Employee self-service is a web-based application that provides employees with access to their personal records and their payroll details. The most common features of ESS allows employees to change their own address, contact details and next of kin...
  
  
• Self service software vendors
  Self service software vendors
  Self-service software vendors is a subset within the self-service software category which highlights a range of software vendors that specialize in the knowledgement management, decision support, expert systems, business process management , rule and logic engines and taxonomies.- Self-service...
  
  
• Decision support system
  Decision support system
  A decision support system is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in...
  
  
• Expert system
  Expert system
  In artificial intelligence, an expert system is a computer system that emulates the decision-making ability of a human expert. Expert systems are designed to solve complex problems by reasoning about knowledge, like an expert, and not by following the procedure of a developer as is the case in...