Skytrax
Encyclopedia
Skytrax is a United Kingdom
-based consultancy, the public face of Inflight Research Services, which has the largest airline and airport review and ranking site. It conducts research for commercial airlines
. It carries out international-traveller survey
s to find the best cabin staff, airport
, airline, airline lounge, in-flight entertainment
, on-board catering
, and several other elements of air travel. Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. They also have flight reviews, flight checks, and satisfaction surveys. Skytrax is best known for their annual World Airline Awards and World Airport Awards. as well as the ranking for airlines and airports.
Inflight Research Services' research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords
Select Committee on Science and Technology's Fifth Report
.
(Star Alliance
) Qatar Airways
Cathay Pacific
(Oneworld
) Hainan Airlines
Kingfisher Airlines
(Future Oneworld
) Malaysia Airlines
(Future Oneworld
) Singapore Airlines
(Star Alliance
)
Former 5 star airlines: Emirates (downgraded to 4 stars in 2005) Ansett Australia
(suffered financial collapse in 2001) Air New Zealand
(downgraded to 4 stars in 2002) British Airways
(downgraded to 4 stars in 2007)
Frankfurt Airport
Amsterdam Schiphol Airport
Beijing Capital International Airport
Zurich Airport Copenhagen Airport
Düsseldorf International Airport
Helsinki Airport
Haikou Meilan International Airport
Incheon International Airport
Singapore Changi Airport
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
-based consultancy, the public face of Inflight Research Services, which has the largest airline and airport review and ranking site. It conducts research for commercial airlines
Airline
An airline provides air transport services for traveling passengers and freight. Airlines lease or own their aircraft with which to supply these services and may form partnerships or alliances with other airlines for mutual benefit...
. It carries out international-traveller survey
Statistical survey
Survey methodology is the field that studies surveys, that is, the sample of individuals from a population with a view towards making statistical inferences about the population using the sample. Polls about public opinion, such as political beliefs, are reported in the news media in democracies....
s to find the best cabin staff, airport
Airport
An airport is a location where aircraft such as fixed-wing aircraft, helicopters, and blimps take off and land. Aircraft may be stored or maintained at an airport...
, airline, airline lounge, in-flight entertainment
In-flight Entertainment
In-flight entertainment refers to the entertainment available to aircraft passengers during a flight. In 1936, the airship Hindenburg offered passengers a piano, lounge, dining room, smoking room, and bar during the 2½ day flight between Europe and America...
, on-board catering
Catering
Catering is the business of providing foodservice at a remote site or a site such as a hotel, public house , or other location.-Mobile catering:A mobile caterer serves food directly from a vehicle or cart that is designed for the purpose...
, and several other elements of air travel. Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. They also have flight reviews, flight checks, and satisfaction surveys. Skytrax is best known for their annual World Airline Awards and World Airport Awards. as well as the ranking for airlines and airports.
Inflight Research Services' research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords
House of Lords
The House of Lords is the upper house of the Parliament of the United Kingdom. Like the House of Commons, it meets in the Palace of Westminster....
Select Committee on Science and Technology's Fifth Report
Science and Technology Committee (House of Lords)
The Science and Technology Committee is a select committee of the House of Lords in the Parliament of the United Kingdom. It has a broad remit "to consider science and technology".-Membership:As of 27 October, the members of the committee are as follows:...
.
Airline of the year
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 1999 | None | None | None |
| 2000 | None | None | None |
| 2001 | Emirates | Singapore Airlines Singapore Airlines Singapore Airlines Limited is the flag carrier airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets... |
Cathay Pacific Cathay Pacific Cathay Pacific is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport, although the airline's registered office is on the 33rd floor of One Pacific Place... |
| 2002 | Emirates | Cathay Pacific | Singapore Airlines |
| 2003 | Cathay Pacific | Singapore Airlines | Emirates |
| 2004 | Singapore Airlines | Emirates | Cathay Pacific |
| 2005 | Cathay Pacific | Qantas Qantas Qantas Airways Limited is the flag carrier of Australia. The name was originally "QANTAS", an initialism for "Queensland and Northern Territory Aerial Services". Nicknamed "The Flying Kangaroo", the airline is based in Sydney, with its main hub at Sydney Airport... |
Emirates |
| 2006 | British Airways British Airways British Airways is the flag carrier airline of the United Kingdom, based in Waterside, near its main hub at London Heathrow Airport. British Airways is the largest airline in the UK based on fleet size, international flights and international destinations... |
Qantas | Cathay Pacific |
| 2007 | Singapore Airlines | Thai Airways International Thai Airways International Thai Airways International Public Company Limited is the national flag carrier and largest airline of Thailand. Formed in 1988, the airline's headquarters are located in Chatuchak District, Bangkok, and operates out of Suvarnabhumi Airport. Thai is a founding member of the Star Alliance. Thai is a... |
Cathay Pacific |
| 2008 | Singapore Airlines | Cathay Pacific | Qantas |
| 2009 | Cathay Pacific | Singapore Airlines | Asiana Airlines Asiana Airlines Asiana Airlines Inc. is one of South Korea's two major airlines, along with Korean Air. Asiana has its headquarters in Asiana Town in Osoe-dong, Gangseo-gu, Seoul... |
| 2010 | Asiana Airlines Asiana Airlines Asiana Airlines Inc. is one of South Korea's two major airlines, along with Korean Air. Asiana has its headquarters in Asiana Town in Osoe-dong, Gangseo-gu, Seoul... |
Singapore Airlines Singapore Airlines Singapore Airlines Limited is the flag carrier airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets... |
Qatar Airways Qatar Airways Qatar Airways Company Q.C.S.C. , operating as Qatar Airways, is the flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, it operates a hub-and-spoke network, linking over 100 international destinations from its base in Doha, using a fleet of over 100 aircraft... |
| 2011 | Qatar Airways Qatar Airways Qatar Airways Company Q.C.S.C. , operating as Qatar Airways, is the flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, it operates a hub-and-spoke network, linking over 100 international destinations from its base in Doha, using a fleet of over 100 aircraft... |
Singapore Airlines Singapore Airlines Singapore Airlines Limited is the flag carrier airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets... |
Asiana Airlines Asiana Airlines Asiana Airlines Inc. is one of South Korea's two major airlines, along with Korean Air. Asiana has its headquarters in Asiana Town in Osoe-dong, Gangseo-gu, Seoul... |
Airport of the year
| Year | Gold | Silver | Bronze |
|---|---|---|---|
| 1999 | Amsterdam Airport Schiphol | n/a | n/a |
| 2000 | Singapore Changi Airport Singapore Changi Airport Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site.... |
n/a | n/a |
| 2001 | Hong Kong International Airport Hong Kong International Airport Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial... |
Kuala Lumpur International Airport Kuala Lumpur International Airport Kuala Lumpur International Airport , or KLIA serves the capital city of Malaysia, Kuala Lumpur, and is one of Southeast Asia's largest airports. It is also Malaysia's main international airport. It is situated in the Sepang district, in the south of the state of Selangor, about from Kuala Lumpur... |
Singapore Changi Airport |
| 2002 | Hong Kong International Airport | Singapore Changi Airport | Sydney Kingsford Smith International Airport |
| 2003 | Hong Kong International Airport | Singapore Changi Airport | Dubai International Airport Dubai International Airport Dubai International Airport is an international airport serving Dubai, the largest city of the United Arab Emirates. It is a major aviation hub in the Middle East, and is the main airport of Dubai. It is situated in the Al Garhoud district, southeast of Dubai... |
| 2004 | Hong Kong International Airport | Singapore Changi Airport | Amsterdam Airport Schiphol |
| 2005 | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport Incheon International Airport Incheon International Airport is the largest airport in South Korea, the primary airport serving the Seoul national capital area, and one of the largest and busiest airports in the world... |
| 2006 | Singapore Changi Airport | Hong Kong International Airport | Munich Airport |
| 2007 | Hong Kong International Airport | Incheon International Airport Singapore Changi Airport |
|
| 2008 | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2009 | Incheon International Airport Incheon International Airport Incheon International Airport is the largest airport in South Korea, the primary airport serving the Seoul national capital area, and one of the largest and busiest airports in the world... |
Hong Kong International Airport Hong Kong International Airport Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial... |
Singapore Changi Airport Singapore Changi Airport Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site.... |
| 2010 | Singapore Changi Airport Singapore Changi Airport Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site.... |
Incheon International Airport Incheon International Airport Incheon International Airport is the largest airport in South Korea, the primary airport serving the Seoul national capital area, and one of the largest and busiest airports in the world... |
Hong Kong International Airport Hong Kong International Airport Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial... |
| 2011 | Hong Kong International Airport Hong Kong International Airport Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial... |
Singapore Changi Airport Singapore Changi Airport Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site.... |
Incheon International Airport Incheon International Airport Incheon International Airport is the largest airport in South Korea, the primary airport serving the Seoul national capital area, and one of the largest and busiest airports in the world... |
5-Star airlines
Asiana AirlinesAsiana Airlines
Asiana Airlines Inc. is one of South Korea's two major airlines, along with Korean Air. Asiana has its headquarters in Asiana Town in Osoe-dong, Gangseo-gu, Seoul...
(Star Alliance
Star Alliance
Star Alliance is the world's first and largest airline alliance, headquartered in Frankfurt am Main, Germany . The alliance was founded in 1997 by five of the world's leading airlines: Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways International and United Airlines...
) Qatar Airways
Qatar Airways
Qatar Airways Company Q.C.S.C. , operating as Qatar Airways, is the flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, it operates a hub-and-spoke network, linking over 100 international destinations from its base in Doha, using a fleet of over 100 aircraft...
Cathay Pacific
Cathay Pacific
Cathay Pacific is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport, although the airline's registered office is on the 33rd floor of One Pacific Place...
(Oneworld
Oneworld
Oneworld , branded as oneworld, is one of the world's three largest global airline alliances with its central management team, oneworld Management Company, based in New York City, New York, USA. Oneworld was founded in 1999 by American Airlines, British Airways, Canadian Airlines, Cathay Pacific...
) Hainan Airlines
Hainan Airlines
Hainan Airlines Company Limited is an airline headquartered in the HNA Development Building in Haikou, Hainan, People's Republic of China. It is the largest privately-owned air transport company and the fourth-largest airline in terms of fleet size in the People's Republic of China...
Kingfisher Airlines
Kingfisher Airlines
Kingfisher Airlines is an airline group based in India. Its head office is Kingfisher House in Vile Parle , Mumbai. Kingfisher Airlines, through its parent company United Breweries Group, has a 50% stake in low-cost carrier Kingfisher Red....
(Future Oneworld
Oneworld
Oneworld , branded as oneworld, is one of the world's three largest global airline alliances with its central management team, oneworld Management Company, based in New York City, New York, USA. Oneworld was founded in 1999 by American Airlines, British Airways, Canadian Airlines, Cathay Pacific...
) Malaysia Airlines
Malaysia Airlines
Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...
(Future Oneworld
Oneworld
Oneworld , branded as oneworld, is one of the world's three largest global airline alliances with its central management team, oneworld Management Company, based in New York City, New York, USA. Oneworld was founded in 1999 by American Airlines, British Airways, Canadian Airlines, Cathay Pacific...
) Singapore Airlines
Singapore Airlines
Singapore Airlines Limited is the flag carrier airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets...
(Star Alliance
Star Alliance
Star Alliance is the world's first and largest airline alliance, headquartered in Frankfurt am Main, Germany . The alliance was founded in 1997 by five of the world's leading airlines: Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways International and United Airlines...
)
Former 5 star airlines: Emirates (downgraded to 4 stars in 2005) Ansett Australia
Ansett Australia
Ansett Australia, Ansett, Ansett Airlines of Australia, or ANSETT-ANA as it was commonly known in earlier years, was a major Australian airline group, based in Melbourne. The airlines flew domestically within Australia and to destinations in Asia during its operation in 1996...
(suffered financial collapse in 2001) Air New Zealand
Air New Zealand
Air New Zealand Limited is the national airline and flag carrier of New Zealand. Based in Auckland, New Zealand, the airline operates scheduled passenger flights to 26 domestic destinations and 24 international destinations in 15 countries across Asia, Europe, North America and Oceania, and is...
(downgraded to 4 stars in 2002) British Airways
British Airways
British Airways is the flag carrier airline of the United Kingdom, based in Waterside, near its main hub at London Heathrow Airport. British Airways is the largest airline in the UK based on fleet size, international flights and international destinations...
(downgraded to 4 stars in 2007)
4-Star airports
Kuala Lumpur International AirportKuala Lumpur International Airport
Kuala Lumpur International Airport , or KLIA serves the capital city of Malaysia, Kuala Lumpur, and is one of Southeast Asia's largest airports. It is also Malaysia's main international airport. It is situated in the Sepang district, in the south of the state of Selangor, about from Kuala Lumpur...
Frankfurt Airport
Frankfurt Airport
Frankfurt Airport may refer to:Airports of Frankfurt, Germany:*Frankfurt Airport , the largest airport in Germany*Frankfurt Egelsbach Airport, a general aviation airport*Frankfurt-Hahn Airport , a converted U.S...
Amsterdam Schiphol Airport
Amsterdam Schiphol Airport
Amsterdam Airport Schiphol ) is the Netherlands' main international airport, located 20 minutes southwest of Amsterdam, in the municipality of Haarlemmermeer. The airport's official English name, Amsterdam Airport Schiphol, reflects the original Dutch word order...
Beijing Capital International Airport
Beijing Capital International Airport
Beijing Capital International Airport, is the main international airport serving Beijing, China. It is located northeast of Beijing's city center in an enclave of Chaoyang District that is surrounded by rural Shunyi District. The airport is owned and operated by the Beijing Capital...
Zurich Airport Copenhagen Airport
Copenhagen Airport
Copenhagen Airport is the main international airport serving Copenhagen, Denmark and the Oresund Region. It is located on the island of Amager, south of Copenhagen city centre, and west of Malmö city centre on the other side of the Oresund Bridge. The airport lies mainly in the municipality...
Düsseldorf International Airport
Düsseldorf International Airport
Düsseldorf International Airport is the largest airport in North Rhine-Westphalia, Germany, and the third largest airport in Germany, handling 18.99 million passengers in 2010....
Helsinki Airport
Helsinki Airport
Helsinki Airport or Helsinki-Vantaa Airport is the main international airport of the Helsinki metropolitan region and the whole of Finland. It is located in Vantaa, Finland, about west of Tikkurila, the centre of Vantaa, and north of Helsinki city centre...
Haikou Meilan International Airport
Haikou Meilan International Airport
Haikou Meilan International Airport is the largest and newest airport on the island of Hainan in the People's Republic of China...
5-Star airports
Hong Kong International AirportHong Kong International Airport
Hong Kong International Airport is the main airport in Hong Kong. It is colloquially known as Chek Lap Kok Airport , being built on the island of Chek Lap Kok by land reclamation, and also to distinguish it from its predecessor, the closed Kai Tak Airport.The airport opened for commercial...
Incheon International Airport
Incheon International Airport
Incheon International Airport is the largest airport in South Korea, the primary airport serving the Seoul national capital area, and one of the largest and busiest airports in the world...
Singapore Changi Airport
Singapore Changi Airport
Singapore Changi Airport , Changi International Airport, or simply Changi Airport, is the main airport in Singapore. A major aviation hub in Southeast Asia, it is about north-east from the commercial centre in Changi, on a site....