Speech interface guideline
Encyclopedia
Speech interface guideline is a guideline with the aim for guiding decisions and criteria regarding designing interfaces
operated by human voice. Speech interface
system has many advantages such as consistent service and saving cost. However, for users, listening is a difficult task. It can become impossible when too many options are provided at once. This may mean that a user cannot intuitively reach a decision. To avoid this problem, limit options and a few clear choices the developer should consider such difficulties are usually provided. The guideline suggests the solution which is able to satisfy the users (customers). The goal of the guideline is to make an automated transaction
at least as attractive and efficient as interacting with an attendant.
User interface
The user interface, in the industrial design field of human–machine interaction, is the space where interaction between humans and machines occurs. The goal of interaction between a human and a machine at the user interface is effective operation and control of the machine, and feedback from the...
operated by human voice. Speech interface
Speech technology
Speech technology relates to the technologies designed to duplicate and respond to the human voice. They have many uses, including to aid the voice-disabled, the hearing-disabled, the blind, and to communicate with computers without a keyboard, to market goods or services by telephone and to...
system has many advantages such as consistent service and saving cost. However, for users, listening is a difficult task. It can become impossible when too many options are provided at once. This may mean that a user cannot intuitively reach a decision. To avoid this problem, limit options and a few clear choices the developer should consider such difficulties are usually provided. The guideline suggests the solution which is able to satisfy the users (customers). The goal of the guideline is to make an automated transaction
Transaction processing
In computer science, transaction processing is information processing that is divided into individual, indivisible operations, called transactions. Each transaction must succeed or fail as a complete unit; it cannot remain in an intermediate state...
at least as attractive and efficient as interacting with an attendant.
Examples of common design guideline
The following guideline is given by the Lucent Techonologies (now Alcatel-Lucent USA) CONVERSANT System Version 6.0 Application Design Guidelines- Know Your Callers
- Use Simple and Natural Dialogue
- Minimize Demands on the Caller’s Memory
- Be Consistent
- Provide Feedback
- Provide Easy Exits
- Offer Shortcuts
- Allow Time for Caller Responses
- When Caller Errors Occur
See also
- Human-computer interaction
- Human interface guidelinesHuman Interface GuidelinesHuman interface guidelines are software development documents which offer application developers a set of recommendations. Their aim is to improve the experience for the users by making application interfaces more intuitive, learnable, and consistent. Most guides limit themselves to defining a...
- Speech processingSpeech processingSpeech processing is the study of speech signals and the processing methods of these signals.The signals are usually processed in a digital representation, so speech processing can be regarded as a special case of digital signal processing, applied to speech signal.It is also closely tied to...
- Speech recognitionSpeech recognitionSpeech recognition converts spoken words to text. The term "voice recognition" is sometimes used to refer to recognition systems that must be trained to a particular speaker—as is the case for most desktop recognition software...
- Speech technologySpeech technologySpeech technology relates to the technologies designed to duplicate and respond to the human voice. They have many uses, including to aid the voice-disabled, the hearing-disabled, the blind, and to communicate with computers without a keyboard, to market goods or services by telephone and to...