Swedish National Board for Consumer Complaints
Encyclopedia
The National Board for Consumer Complaints (Allmänna reklamationsnämnden, ARN) is a Swedish
government agency
that answers to the Ministry of Integration and Gender Equality
. The agency is headquartered in Stockholm
. Its main task is to issue non-binding recommendations on the resolution of disputes between consumers and business operators. The recommendations are based on likely outcome of a lawsuit. A person can, free of charge, file complaints against a company. If the company does not follow the recommendation from ARN, the consumer can sue the company in court, or complain to a newspaper. Swedish newspapers often publish such stories.
Sweden
Sweden , officially the Kingdom of Sweden , is a Nordic country on the Scandinavian Peninsula in Northern Europe. Sweden borders with Norway and Finland and is connected to Denmark by a bridge-tunnel across the Öresund....
government agency
Government agency
A government or state agency is a permanent or semi-permanent organization in the machinery of government that is responsible for the oversight and administration of specific functions, such as an intelligence agency. There is a notable variety of agency types...
that answers to the Ministry of Integration and Gender Equality
Ministry of Integration and Gender Equality (Sweden)
The Ministry of Integration and Gender Equality is a ministry of the Government Offices of Sweden. Its areas of responsibility include consumer affairs, democracy issues, gender equality, human rights, integration issues, metropolitan affairs, minority issues, non-governmental organizations and...
. The agency is headquartered in Stockholm
Stockholm
Stockholm is the capital and the largest city of Sweden and constitutes the most populated urban area in Scandinavia. Stockholm is the most populous city in Sweden, with a population of 851,155 in the municipality , 1.37 million in the urban area , and around 2.1 million in the metropolitan area...
. Its main task is to issue non-binding recommendations on the resolution of disputes between consumers and business operators. The recommendations are based on likely outcome of a lawsuit. A person can, free of charge, file complaints against a company. If the company does not follow the recommendation from ARN, the consumer can sue the company in court, or complain to a newspaper. Swedish newspapers often publish such stories.