TOA Technologies
Encyclopedia
Description
TOA Technologies is the leading provider of cloud computingCloud computing
Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility over a network ....
-based enterprise mobile workforce management
Workforce management
Workforce management encompasses all the activities needed to maintain a productive workforce. Sometimes referred to as HRMS systems, or even part of ERP systems...
software and customer appointment scheduling software
Appointment scheduling software
Customer Appointment Management scheduling software allows businesses and professionals to manage scheduling appointments and bookings. This type of software is also known as appointment booking software and online booking software.- Types of Software :...
. TOA Technologies develops and markets ETAdirect, a web-based solution set that provides advanced tools for companies with large mobile workforces to automate appointment booking, as well as routing and job allocation for in-home and other time- and appointment-based services. ETAdirect include modules for capacity management
Capacity management
Capacity Management is a process used to manage information technology . Its primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. One common interpretation of Capacity Management is described in the ITIL framework...
, routing, real-time field management/dispatch
Dispatch
Dispatch or dispatches may refer to:In literature* Dispatches , a 1977 book by Michael Herr about the Vietnam War* dispatches , a magazine edited by Gary Knight and Mort RosenblumIn radio and television...
and an advanced HTML 5
HTML 5
HTML5 is a language for structuring and presenting content for the World Wide Web, and is a core technology of the Internet originally proposed by Opera Software. It is the fifth revision of the HTML standard and is still under development...
-based mobility app for field employees.
ETAdirect is powered by a patented algorithm that continuously learns mobile employees’ work patterns, analyzes them statistically and uses pattern recognition to accurately predict an employee's Time Of Arrival (TOA) at a customer's location and the length that each job/appointment will take, thereby providing enhanced accuracy for planning and customer experience management. ETAdirect typically narrows the wait window to less than 60 minutes. Using time-based predictions, ETAdirect can communicate to consumers the exact time that a field service employee will arrive via voice/IVR, email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...
, text/sms
SMS
SMS is a form of text messaging communication on phones and mobile phones. The terms SMS or sms may also refer to:- Computer hardware :...
Twitter
Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".Twitter was created in March 2006 by Jack Dorsey and launched that July...
and other communications channels, reducing customer annoyance, wasted time and inquiry calls to the company call center. The software is delivered to businesses over the Internet using a software as a service
Software as a Service
Software as a service , sometimes referred to as "on-demand software," is a software delivery model in which software and its associated data are hosted centrally and are typically accessed by users using a thin client, normally using a web browser over the Internet.SaaS has become a common...
/eSaaS model.
ETAdirect is currently used by six of the top ten cable
Cable
A cable is two or more wires running side by side and bonded, twisted or braided together to form a single assembly. In mechanics cables, otherwise known as wire ropes, are used for lifting, hauling and towing or conveying force through tension. In electrical engineering cables are used to carry...
companies in North America
North America
North America is a continent wholly within the Northern Hemisphere and almost wholly within the Western Hemisphere. It is also considered a northern subcontinent of the Americas...
, including Cox Communications
Cox Communications
Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and wireless services in the United States...
, as well as major broadband operators in Europe
Europe
Europe is, by convention, one of the world's seven continents. Comprising the westernmost peninsula of Eurasia, Europe is generally 'divided' from Asia to its east by the watershed divides of the Ural and Caucasus Mountains, the Ural River, the Caspian and Black Seas, and the waterways connecting...
, such as Virgin Media
Virgin Media
Virgin Media Inc. is a company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom...
and ONO (Spain)
ONO (Spain)
ONO is a Spanish broadband communication and entertainment company, delivering integrated telephone, television and Internet services to its residential customers. In this segment, it has 3.7 million services contracted and over six million users....
.
Company Information
TOA Technologies was founded by Yuval Brisker and Irad Carmi in 2003. The company is a privately-held and employs over 275 employees and is headquartered in the "Silicon Suburb" of Beachwood, OhioBeachwood, Ohio
-External links:* *...
, with additional offices in New York City
New York City
New York is the most populous city in the United States and the center of the New York Metropolitan Area, one of the most populous metropolitan areas in the world. New York exerts a significant impact upon global commerce, finance, media, art, fashion, research, technology, education, and...
, New York, London
London
London is the capital city of :England and the :United Kingdom, the largest metropolitan area in the United Kingdom, and the largest urban zone in the European Union by most measures. Located on the River Thames, London has been a major settlement for two millennia, its history going back to its...
, United Kingdom, Sao Paulo
São Paulo
São Paulo is the largest city in Brazil, the largest city in the southern hemisphere and South America, and the world's seventh largest city by population. The metropolis is anchor to the São Paulo metropolitan area, ranked as the second-most populous metropolitan area in the Americas and among...
, Brazil.
Principal shareholders include Draper Triangle Ventures (a DFJ network affiliate), Intel Capital, Sutter Hill Ventures
Sutter Hill Ventures
Sutter Hill Ventures is a private equity firm focused on venture capital investments in technology-based start-up companies. The firm is based in Palo Alto, CA....
and Early Stage Partners.
In October 2011, Gartner
Gartner
Gartner, Inc. is an information technology research and advisory firm headquartered in Stamford, Connecticut, United States. It was known as GartnerGroup until 2001....
recognized TOA as the leading visionary and a best of breed software in its 2011 Magic Quadrant for Field Service Management. It cited the company for being "an innovator in product delivery, field service pattern detection and work stream optimization".
Patents
On April 6, 2010, TOA was issued U.S. Patent No. 7,693,735 entitled "Dynamic Schedule Mediation" for its predictive, performance-pattern based mobile workforce management system and proactive customer communications methodology.Additional Information
TOA publishes an annual Cost of Waiting Survey, which looks at the accumulated cost to consumers and businesses, of waiting for in-home services (a delivery, installation or repair/service appointment). The 2011 survey found that waiting for in-home services cost the US economy over $37 Billon annually, primarily through lost wages.TOA was named the fastest growing company in Northeast Ohio, in the 2010 Weatherhead 100 awards.
See also
- Software as a serviceSoftware as a ServiceSoftware as a service , sometimes referred to as "on-demand software," is a software delivery model in which software and its associated data are hosted centrally and are typically accessed by users using a thin client, normally using a web browser over the Internet.SaaS has become a common...
- Decision support systemDecision support systemA decision support system is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in...
- Service chain optimizationService chain optimizationService Chain Optimization is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations....
- Field service managementField Service ManagementField service management is an attempt to optimize processes and information needed by companies who send technicians or staff "into the field" . Optimization is difficult, since it involves intelligent scheduling and dispatching of multiple technicians to different locations daily, while...
- Enterprise mobility managementEnterprise Mobility ManagementEnterprise mobility management is the set of people, processes and technology focused on managing the increasing array of mobile devices, wireless networks, and related services to enable broad use of mobile computing in a business context...
- Customer relationship managementCustomer relationship managementCustomer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
- Customer experience management