The J.D. Power and Associates

J.D. Power and Associates

J.D. Power and Associates is a global marketing information services firm founded in 1968 by James David Power III. The firm conducts surveys of customer satisfaction, product quality, and buyer behavior for industries ranging from cars to marketing and advertising firms. The firm is best known for...

 Vehicle Dependability Study^SM (VDS) provides information about long-term vehicle quality after three years of ownership, when most vehicles reach the end of the warranty

Warranty

In business and legal transactions, a warranty is an assurance by one party to the other party that specific facts or conditions are true or will happen; the other party is permitted to rely on that assurance and seek some type of remedy if it is not true or followed.In real estate transactions, a...

 period and owners assume responsibility for repair costs. Owners rate vehicles based on problems experienced during the previous 12 months in a variety of categories, including ride/handling/braking, engine and transmission, and a broad range of vehicle quality problems. The VDS study has been an industry benchmark

Benchmark

-Geology:*Benchmark , a point of reference for a measurement**Benchmarking , an activity involving finding benchmarks*Benchmark , used in pricing crude oil-Technology:...

since 1990.

External links

• J.D. Power and Associates Corporate Site
• 2006 Vehicle Dependability Study
• 2005 Vehicle Dependability Study
• 2004 Vehicle Dependability Study
• 2003 Vehicle Dependability Study
• 2002 Vehicle Dependability Study
• 2001 Vehicle Dependability Study
• 2000 Vehicle Dependability Study
• J.D. Power and Associates Consumer Site