Arvato services
Encyclopedia
Arvato Services is a fully integrated subsidiary of Bertelsmann AG. Approximately 30,000 employees are working for arvato services in more than 40 countries. Its services include customer support one the phone, the development and execution of customer loyalty program
s, processing financial transactions and logistics. It is also offered to add complementary services to the actual logistics, as for example consulting, procurement/purchasing, order management, production, repair services and warehousing.
As a customer service
provider and global player in B2B
the company has, depending on the special line of business in question, to compete with other internationally operating enterprises such as Stream Global Services
and Xceedcc
.
Loyalty program
Loyalty programs are structured marketing efforts that reward, and therefore encourage, loyal buying behavior — behavior which is potentially beneficial to the firm....
s, processing financial transactions and logistics. It is also offered to add complementary services to the actual logistics, as for example consulting, procurement/purchasing, order management, production, repair services and warehousing.
As a customer service
Customer service
Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...
provider and global player in B2B
Business-to-business
Business-to-business describes commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer...
the company has, depending on the special line of business in question, to compete with other internationally operating enterprises such as Stream Global Services
Stream Global Services
Stream Global Services, Inc. is a global outsourcing solution provider, providing BPO services for Fortune 1000 clients , with more than 30,000 employees in 50 service centers of 22 countries in 50 contact centers; it currently manages more than 100 million voice, e-mail, and chat contacts a...
and Xceedcc
Xceedcc
Xceed is a global provider of multi-lingual Business Process Outsourcing services. Xceed was established in 2001 to serve as the IT arm of Telecom Egypt with a client base of more than 11 million subscribers. Since then, Xceed has developed into a global provider of BPO services, with sites at...
.