Average call duration
Encyclopedia
In telecommunications, average call duration (ACD) is a measure based on a call record (or call detail record
) sample
to determine traffic demand and forecast call volumes, serving also as a tool for infrastructure monitoring (such as switches and cables).
Call detail record
A call detail record , also known as call data record, is a data record produced by a telephone exchange or other telecommunications equipment documenting the details of a phone call that passed through the facility or device...
) sample
Sample (statistics)
In statistics, a sample is a subset of a population. Typically, the population is very large, making a census or a complete enumeration of all the values in the population impractical or impossible. The sample represents a subset of manageable size...
to determine traffic demand and forecast call volumes, serving also as a tool for infrastructure monitoring (such as switches and cables).
See also
- Telecommunications
- Telecommunications networkTelecommunications networkA telecommunications network is a collection of terminals, links and nodes which connect together to enable telecommunication between users of the terminals. Networks may use circuit switching or message switching. Each terminal in the network must have a unique address so messages or connections...
- Call detail decord
- Answer/seizure ratio
- ErlangErlangErlang may refer to:* Agner Krarup Erlang , a mathematician and engineer after whom several concepts are named** Erlang , a unit to measure traffic in telecommunications or other domains...