Central Communications Command
Encyclopedia
The Central Communications Command (CCC, also known as Metcall) is the largest Operational Command Unit OCU
of London
's Metropolitan Police Service
. It sits within Territorial Policing, the business group within the Met that is responsible for Borough Policing and public contact. It is responsible for receiving emergency and non-emergency public telephony within the Metropolitan Police and between the police and the public & other forces, taking over from a number of smaller communications rooms scattered throughout the service. The "C3i programme", intended to modernise command and control and combine the MPS's communications into a single department was led by Sir Ian Blair
prior to his promotion to Commissioner
; the transition to the new system began in 2004 and was completed in December 2007. The OCU was intended to be known as "Metcall", selected by an internal staff competition, but this name is the registered property of the UK Meteorological Office. There are three main command-and-control at Hendon, Bow and Lambeth.
' (for Computer Assisted Despatch) which dealt with incoming non-emergency telephone
calls and with despatching police officers to all calls in that area. In addition Information Room at New Scotland Yard received 999 calls
which were sent to the CAD Room to be dealt with. In 2004 staff began to migrate on a borough-by-borough basis to Metcall, with Southwark
being the first BOCU to move.
, Command
, Control
& Information
) was a nine year programme to modernise the MPS's communications and the way it deals with the public. It included other parts of the MPS's communication and information systems (most notably the greatly enhanced translation
facilities and changes to the remit and function of Telephone Investigation Bureaux) as well as Metcall itself.
Following completion of the Metcall programme in late 2007, all Met communications are dealt with at three dedicated centres at Hendon
, Bow
and Lambeth
, covering west; north and east; and south London respectively. Within each centre is a call receipt facility, called First Contact and a dispatching facility called Dispatch. In First Contact call takers sit in pods of twelve positions, each pod having its own supervisor. Dispatching pods have two or three dispatcher and one supervisor position. The size of the dispatching pod depends on how busy the borough that it supports is. Patrol officers are dispatched through the Airwave
radios and by sending information direct to the MDT terminal
in every police vehicle.
Once the CAD report has been created, it is passed to the relevant Dispatch for the borough in question to decide what officers to deploy to it. The Supervisor (see below) can change the grading of the call if necessary, but only in exceptional circumstances.
During the programme transition there were a number of challenges with late technology and the preparedness of staff to work in the new environment, and not all performance targets were met. As the new OCU bedded down, perfomance consolidated and the command now achieves all of the national call handling targets set by the Home Office
through the HMIC and NPIA.
, they no longer have local knowledge which may assist in deciding how best to respond to the CADs when they are passed through. As a result of this, each borough now has an Integrated Borough Operations (IBO) department, made up of a team of police officers (generally five at any given time). When the CAD incident is passed to Despatch, it is simultaneously passed to the relevant IBO. The IBO will read it and compare it to existing police records, to decide whether there is any additional information which will need to be taken.
The introduction of IBOs has proven exceedingly controversial. One of the primary aims of the C3i programme was and is to reduce the number of police officers currently serving in the communications environment, allowing them to return to active duties. However, the introduction of IBOs has meant that 450 police officers have had to be removed from active duties to staff the IBOs. It has been proposed to allow Police Community Support Officer
s to work in the IBO, allowing police officers to return to active duties, but thus far the proposal has not been implemented. Recently TP have published staffing guidelines abandoning the original goal of civilianisation with a 8:4 ratio of Police Officers to Staff. The reason for this is at present unclear however it has had the effect of closing an escape route for CCC staff.
CHS differs from the older CAD system and from systems used by other emergency services worldwide in that far more information can be input into the system by the CAD Operator and the information can be retrieved and sorted more easily. However, it has proven unpopular thus far with CAD Operators and Police Officers; operators consider it unnecessarily complicated to use, and police find CHS-derived information difficult to interpret, particularly via MDT terminal.
It was intended that CHS be brought into place upon each OCU/BOCU
's transfer to the Central Communications Command. However, the system proved unstable and incapable of dealing with high call volumes and the old CAD system was kept in place. It is now intended that the two systems run in parallel until 2012.
condemned the Contact Handling System by describing it as "at best unreliable, and that's if it works at all". He added that "Metcall will have taken 900 officers off the beat by the end of next year, and meanwhile, an ever-growing army of community support officers
who walk around like gaggles of lost shoppers have been recruited to take the places of these experienced officers in the streets".
. Although positive discrimination
on grounds of race or gender is illegal in the UK, the Central Communications Command nonetheless uses targets for recruitment, leading to some controversy. In 2006 the targets for new recruitment for civilian staff were 21% non-white and 50% female (civilian), and 7% non-white and 22.5% female (police officers). The recruitment targets of 21% & 7% are still well below the 29% of London residents classing themselves as non-white in the 2001 census
.
, has generally been very critical of Metcall, often citing concerns about the perceived increase in the time taken to answer telephone calls and to deploy police officers to incidents.
A number of local newspapers have also raised concerns about the loss of local knowledge due to operators no longer dealing only with a single small area. It is hoped by MPS management that, following the completion of the transition to the Metcall centres and a subsequent stabilisation of staff turnover rates, any shortcomings will cease to be an issue and more efficient staff working will free up those police officers currently at CCC to return to an operational role, further improving the MPS's efficiency.
, whilst the other is always an experienced member of the civilian staff. The Duty Officers bear ultimate responsibility for decisions taken within the centre, and are also responsible for staff welfare within their centre.
or by an experienced member of the civilian staff.
Supervisors are commonly (but incorrectly) referred to as "Controllers"; the post of Controller was a historic post prior to the introduction of the C3i programme, and was responsible for the supervision and staff welfare of CAD Operators on a particular borough. On transition to Metcall centres, the majority of Controllers became Supervisors at Central Communications Command.
s on secondment due to staff shortages. It was intended that by the end of 2007 the position would be entirely civilianised.
system. In the Despatch role they read the details of the calls as entered by First Contact, decide on the appropriate action to take, and, when police
deployment is necessary, assign police officers using Airwave radios or by sending information directly to the MDT terminal of police vehicles. Most CAD Operators rotate between the two roles, but some are dedicated to one or the other.
The title "CAD Operator" comes from the Computer Assisted Despatch program that the MPS has used since 1984; while this system is still in use, it is gradually being superseded by the new Contact Handling System application.
. Staffing levels varied, but a typical busy station consisted of five to seven on-duty operators split between the First Contact and Despatch positions, plus a "Controller" with overall responsibility. An additional bank of operators, known as the Information Room, was based at New Scotland Yard and handled 999 calls and major incidents.
In 2004, local CAD Operators began to transfer to the new Metcall centres; the transfer was completed in December 2007.
intends to eventually have all CAD Operator positions filled by civilians, allowing police officers to return to active duties.
OCU
OCU may mean:* Ohio Christian University* Oklahoma City University* Operational Conversion Unit, a unit in an air force* Operational Command Unit, a unit in a police force...
of London
London
London is the capital city of :England and the :United Kingdom, the largest metropolitan area in the United Kingdom, and the largest urban zone in the European Union by most measures. Located on the River Thames, London has been a major settlement for two millennia, its history going back to its...
's Metropolitan Police Service
Metropolitan Police Service
The Metropolitan Police Service is the territorial police force responsible for Greater London, excluding the "square mile" of the City of London which is the responsibility of the City of London Police...
. It sits within Territorial Policing, the business group within the Met that is responsible for Borough Policing and public contact. It is responsible for receiving emergency and non-emergency public telephony within the Metropolitan Police and between the police and the public & other forces, taking over from a number of smaller communications rooms scattered throughout the service. The "C3i programme", intended to modernise command and control and combine the MPS's communications into a single department was led by Sir Ian Blair
Ian Blair
Ian Warwick Blair, Baron Blair of Boughton, QPM is a retired British Police officer who held the position of commissioner of police of the metropolis from 2005 to 2008 and was the highest ranking officer within the Metropolitan Police Service.On 2 October 2008 Blair announced that he would...
prior to his promotion to Commissioner
Commissioner of Police of the Metropolis
The Commissioner of Police of the Metropolis is the head of London's Metropolitan Police Service, classing the holder as a chief police officer...
; the transition to the new system began in 2004 and was completed in December 2007. The OCU was intended to be known as "Metcall", selected by an internal staff competition, but this name is the registered property of the UK Meteorological Office. There are three main command-and-control at Hendon, Bow and Lambeth.
Previous command and control system
Historically, each of the Met's Borough Operational Command Units (BOCUs) had its own control room, known internally as the 'CAD RoomComputer-assisted dispatch
Computer-assisted dispatch, also called Computer Aided Dispatch , is a method of dispatching taxicabs, couriers, field service technicians, or emergency services assisted by computer. It can either be used to send messages to the dispatchee via a mobile data terminal and/or used to store and...
' (for Computer Assisted Despatch) which dealt with incoming non-emergency telephone
Telephone
The telephone , colloquially referred to as a phone, is a telecommunications device that transmits and receives sounds, usually the human voice. Telephones are a point-to-point communication system whose most basic function is to allow two people separated by large distances to talk to each other...
calls and with despatching police officers to all calls in that area. In addition Information Room at New Scotland Yard received 999 calls
999 (emergency telephone number)
999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance....
which were sent to the CAD Room to be dealt with. In 2004 staff began to migrate on a borough-by-borough basis to Metcall, with Southwark
London Borough of Southwark
The London Borough of Southwark is a London borough in south east London, England. It is directly south of the River Thames and the City of London, and forms part of Inner London.-History:...
being the first BOCU to move.
The C3i programme
The C3i programme (CommunicationCommunication
Communication is the activity of conveying meaningful information. Communication requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast...
, Command
Imperative mood
The imperative mood expresses commands or requests as a grammatical mood. These commands or requests urge the audience to act a certain way. It also may signal a prohibition, permission, or any other kind of exhortation.- Morphology :...
, Control
Control (management)
Controlling is one of the managerial functions like planning, organizing, staffing and directing. It is an important function because it helps to check the errors and to take the corrective action so that deviation from standards are minimized and stated goals of the organization are achieved in...
& Information
Information
Information in its most restricted technical sense is a message or collection of messages that consists of an ordered sequence of symbols, or it is the meaning that can be interpreted from such a message or collection of messages. Information can be recorded or transmitted. It can be recorded as...
) was a nine year programme to modernise the MPS's communications and the way it deals with the public. It included other parts of the MPS's communication and information systems (most notably the greatly enhanced translation
Translation
Translation is the communication of the meaning of a source-language text by means of an equivalent target-language text. Whereas interpreting undoubtedly antedates writing, translation began only after the appearance of written literature; there exist partial translations of the Sumerian Epic of...
facilities and changes to the remit and function of Telephone Investigation Bureaux) as well as Metcall itself.
New command and control system
Hendon
Hendon is a London suburb situated northwest of Charing Cross.-History:Hendon was historically a civil parish in the county of Middlesex. The manor is described in Domesday , but the name, 'Hendun' meaning 'at the highest hill', is earlier...
, Bow
Bow, London
Bow is an area of London, England, United Kingdom in the London Borough of Tower Hamlets. It is a built-up, mostly residential district located east of Charing Cross, and is a part of the East End.-Bridges at Bowe:...
and Lambeth
Lambeth
Lambeth is a district of south London, England, and part of the London Borough of Lambeth. It is situated southeast of Charing Cross.-Toponymy:...
, covering west; north and east; and south London respectively. Within each centre is a call receipt facility, called First Contact and a dispatching facility called Dispatch. In First Contact call takers sit in pods of twelve positions, each pod having its own supervisor. Dispatching pods have two or three dispatcher and one supervisor position. The size of the dispatching pod depends on how busy the borough that it supports is. Patrol officers are dispatched through the Airwave
Airwave (communications network)
The Airwave network is a mobile communications network dedicated for the use by the emergency services in the United Kingdom. Designed to be both secure and resilient it allows multiple agencies integrated communications through a nationwide network. It is a secure digital, encrypted network and...
radios and by sending information direct to the MDT terminal
Mobile data terminal
A mobile data terminal is a computerized device used in public transit vehicles, taxicabs, courier vehicles, service trucks, commercial trucking fleets, military logistics, fishing fleets, warehouse inventory control, and emergency vehicles to communicate with a central dispatch office...
in every police vehicle.
Call handling
Any caller calling police will be passed to a First Contact operator. If the call needs to be recorded by the police, a record is made on the Contact Handling System, a tailored iteration of the AIT Portrait CRM product. If an officer needs to be dispatched, this record is passed into the Computer Aided Despatch (CAD) application, and a CAD record will be created.Graded response
Once the initial information has been inputted, the CAD will be allocated a grade of urgency. All calls are given one of five grades:- I grade ("immediate response") — calls which in the operator's opinion constitute a genuine emergency. The target response time for all "I" graded calls is within 12 minutes, and in any event to be attended as soon as possible.
- S grade ("significant priority") — these are calls which, in the operator's opinion, do not constitute a genuine emergency but nonetheless need to be attended as soon as possible. To preserve forensic opportunities or to maintain public confidence "S" grade calls must be answered within 60 minutes. All "S" graded calls are intended to be attended within one hour; however, in practice many of these calls are ignored for some time due to pressure on resources caused by "I" graded calls.
- E grade ("extended time") — these are calls which in the operator's opinion require attendance, but for various reasons do not require a response target time. The grade is most frequently used when the caller has indicated that they are unavailable and an agreement is made to attend at a later date.
- R grade (referred) — all calls which in the operator's opinion do not require any response; mainly either calls where the operator has offered advice and this has resolved the problem, or duplicate calls to incidents of which the police are already aware and dealing.
Once the CAD report has been created, it is passed to the relevant Dispatch for the borough in question to decide what officers to deploy to it. The Supervisor (see below) can change the grading of the call if necessary, but only in exceptional circumstances.
During the programme transition there were a number of challenges with late technology and the preparedness of staff to work in the new environment, and not all performance targets were met. As the new OCU bedded down, perfomance consolidated and the command now achieves all of the national call handling targets set by the Home Office
Home Office
The Home Office is the United Kingdom government department responsible for immigration control, security, and order. As such it is responsible for the police, UK Border Agency, and the Security Service . It is also in charge of government policy on security-related issues such as drugs,...
through the HMIC and NPIA.
Integrated Borough Operations
As the Despatch operators within the Metcall centres are drawn from across London and no longer tied to a particular London BoroughLondon borough
The administrative area of Greater London contains thirty-two London boroughs. Inner London comprises twelve of these boroughs plus the City of London. Outer London comprises the twenty remaining boroughs of Greater London.-Functions:...
, they no longer have local knowledge which may assist in deciding how best to respond to the CADs when they are passed through. As a result of this, each borough now has an Integrated Borough Operations (IBO) department, made up of a team of police officers (generally five at any given time). When the CAD incident is passed to Despatch, it is simultaneously passed to the relevant IBO. The IBO will read it and compare it to existing police records, to decide whether there is any additional information which will need to be taken.
The introduction of IBOs has proven exceedingly controversial. One of the primary aims of the C3i programme was and is to reduce the number of police officers currently serving in the communications environment, allowing them to return to active duties. However, the introduction of IBOs has meant that 450 police officers have had to be removed from active duties to staff the IBOs. It has been proposed to allow Police Community Support Officer
Police community support officer
A police community support officer , or community support officer is a uniformed non-warranted officer employed by a territorial police force or the British Transport Police in England and Wales. Police community support officers were introduced in September 2002 by the Police Reform Act 2002...
s to work in the IBO, allowing police officers to return to active duties, but thus far the proposal has not been implemented. Recently TP have published staffing guidelines abandoning the original goal of civilianisation with a 8:4 ratio of Police Officers to Staff. The reason for this is at present unclear however it has had the effect of closing an escape route for CCC staff.
Contact Handling System
The Contact Handling System (CHS) is a software application intended to provide more information to call handlers when taking emergency calls.CHS differs from the older CAD system and from systems used by other emergency services worldwide in that far more information can be input into the system by the CAD Operator and the information can be retrieved and sorted more easily. However, it has proven unpopular thus far with CAD Operators and Police Officers; operators consider it unnecessarily complicated to use, and police find CHS-derived information difficult to interpret, particularly via MDT terminal.
It was intended that CHS be brought into place upon each OCU/BOCU
Basic Command Unit
A Basic Command Unit is the largest unit into which territorial British Police forces are divided. This may actually be called a BCU or may have another designation, such as Division or Area. There are 228 BCUs in England and Wales.Most forces are divided into at least three BCUs and some have...
's transfer to the Central Communications Command. However, the system proved unstable and incapable of dealing with high call volumes and the old CAD system was kept in place. It is now intended that the two systems run in parallel until 2012.
Criticism of the new 'CHS' system
Central Communications Command hit the headlines in 2006, when Peter Smyth, a spokesman for the Police FederationPolice Federation of England and Wales
The Police Federation of England and Wales is the representative body to which all police officers in England and Wales up to and including the rank of Chief Inspector belong. There are 141,000 members as of July 2009...
condemned the Contact Handling System by describing it as "at best unreliable, and that's if it works at all". He added that "Metcall will have taken 900 officers off the beat by the end of next year, and meanwhile, an ever-growing army of community support officers
Police community support officer
A police community support officer , or community support officer is a uniformed non-warranted officer employed by a territorial police force or the British Transport Police in England and Wales. Police community support officers were introduced in September 2002 by the Police Reform Act 2002...
who walk around like gaggles of lost shoppers have been recruited to take the places of these experienced officers in the streets".
Controversy over racial imbalance and recruitment targets
Approximately 10% of staff at the centres are Police Officers, while the remainder are civilian staff. Central Communications Command staff, particularly at supervisor level and above, are disproportionately whiteWhite people
White people is a term which usually refers to human beings characterized, at least in part, by the light pigmentation of their skin...
. Although positive discrimination
Affirmative action
Affirmative action refers to policies that take factors including "race, color, religion, gender, sexual orientation or national origin" into consideration in order to benefit an underrepresented group, usually as a means to counter the effects of a history of discrimination.-Origins:The term...
on grounds of race or gender is illegal in the UK, the Central Communications Command nonetheless uses targets for recruitment, leading to some controversy. In 2006 the targets for new recruitment for civilian staff were 21% non-white and 50% female (civilian), and 7% non-white and 22.5% female (police officers). The recruitment targets of 21% & 7% are still well below the 29% of London residents classing themselves as non-white in the 2001 census
United Kingdom Census 2001
A nationwide census, known as Census 2001, was conducted in the United Kingdom on Sunday, 29 April 2001. This was the 20th UK Census and recorded a resident population of 58,789,194....
.
Press reaction to CCC and the C3i programme
The local press in London, particularly the Evening StandardEvening Standard
The Evening Standard, now styled the London Evening Standard, is a free local daily newspaper, published Monday–Friday in tabloid format in London. It is the dominant regional evening paper for London and the surrounding area, with coverage of national and international news and City of London...
, has generally been very critical of Metcall, often citing concerns about the perceived increase in the time taken to answer telephone calls and to deploy police officers to incidents.
A number of local newspapers have also raised concerns about the loss of local knowledge due to operators no longer dealing only with a single small area. It is hoped by MPS management that, following the completion of the transition to the Metcall centres and a subsequent stabilisation of staff turnover rates, any shortcomings will cease to be an issue and more efficient staff working will free up those police officers currently at CCC to return to an operational role, further improving the MPS's efficiency.
Staff structure
Central Communications Command is unique within the Metropolitan Police in its staff structure. It is both the largest Operational Command Unit and the only one whose operational roles are primarily staffed by civilian staff. Consequently, it has a different structure to all other branches of the MPS.Duty Officers
Each of the three Metcall centres has two Duty Officers on duty at any given time (making a total of six on duty across the three centres). One of the Duty Officers is always a serving InspectorInspector
Inspector is both a police rank and an administrative position, both used in a number of contexts. However, it is not an equivalent rank in each police force.- Australia :...
, whilst the other is always an experienced member of the civilian staff. The Duty Officers bear ultimate responsibility for decisions taken within the centre, and are also responsible for staff welfare within their centre.
CAD Supervisors
Each "pod" - generally covering between two to four Operational Command Units - has two CAD Supervisors. Their role is to oversee the Operators, to take control of particularly difficult situations, and to have final say over when an incident can be 'closed'. In addition, one or two Supervisors will oversee the First Contact process (see above), ensuring calls are dealt with correctly. The role of Supervisor is filled either by a SergeantSergeant
Sergeant is a rank used in some form by most militaries, police forces, and other uniformed organizations around the world. Its origins are the Latin serviens, "one who serves", through the French term Sergent....
or by an experienced member of the civilian staff.
Supervisors are commonly (but incorrectly) referred to as "Controllers"; the post of Controller was a historic post prior to the introduction of the C3i programme, and was responsible for the supervision and staff welfare of CAD Operators on a particular borough. On transition to Metcall centres, the majority of Controllers became Supervisors at Central Communications Command.
CAD Operators (Communications Officers)
CAD Operators (also known as Communications Officer or Civilian Communications Officer) make up the majority of operational CCC staff. Most are civilian, although some posts are filled by Police OfficerPolice officer
A police officer is a warranted employee of a police force...
s on secondment due to staff shortages. It was intended that by the end of 2007 the position would be entirely civilianised.
Job role
CAD Operators perform two functions. In the First Contact (FC) role (also known as call receipt), they answer 999 and non-emergency telephone calls to police and enter the details of the call onto the MPS computerComputer
A computer is a programmable machine designed to sequentially and automatically carry out a sequence of arithmetic or logical operations. The particular sequence of operations can be changed readily, allowing the computer to solve more than one kind of problem...
system. In the Despatch role they read the details of the calls as entered by First Contact, decide on the appropriate action to take, and, when police
Police
The police is a personification of the state designated to put in practice the enforced law, protect property and reduce civil disorder in civilian matters. Their powers include the legitimized use of force...
deployment is necessary, assign police officers using Airwave radios or by sending information directly to the MDT terminal of police vehicles. Most CAD Operators rotate between the two roles, but some are dedicated to one or the other.
The title "CAD Operator" comes from the Computer Assisted Despatch program that the MPS has used since 1984; while this system is still in use, it is gradually being superseded by the new Contact Handling System application.
Location
On the introduction of the CAD system in 1984, each OCU and BOCU had its own team of CAD Operators based at a local police stationPolice station
A police station or station house is a building which serves to accommodate police officers and other members of staff. These buildings often contain offices and accommodation for personnel and vehicles, along with locker rooms, temporary holding cells and interview/interrogation rooms.- Facilities...
. Staffing levels varied, but a typical busy station consisted of five to seven on-duty operators split between the First Contact and Despatch positions, plus a "Controller" with overall responsibility. An additional bank of operators, known as the Information Room, was based at New Scotland Yard and handled 999 calls and major incidents.
In 2004, local CAD Operators began to transfer to the new Metcall centres; the transfer was completed in December 2007.
Operator numbers
There are just over 2,000 CAD Operator positions within the MPS, and approximately 400-500 theoretically on duty at any given time. Due to staffing issues stemming from the transfer to the Metcall centres, the numbers are currently much lower, and a number of police officers have been seconded to Central Communications Command to fill vacancies; this removal of officers from active duties led to some controversy. The Metropolitan Police AuthorityMetropolitan Police Authority
The Metropolitan Police Authority is the police authority responsible for supervising the Metropolitan Police Service, the police force for Greater London ....
intends to eventually have all CAD Operator positions filled by civilians, allowing police officers to return to active duties.
Staff shortages
When the C3i programme began to be implemented in 2004 it was extremely controversial both within and outside the Met. A number of staff were reluctant to relocate to the new centres, and were also concerned about the substantial changes to their job role. Due to concerns about large numbers of potential staff shortages, the controversial 'Career Management' scheme was introduced; this meant that for some time prior to the introduction of Central Communications Command all staff currently working in CAD Rooms were barred from transferring to any other department within the MPS. Despite this, a number of existing staff resigned from the service altogether rather than transfer and serving officers are reluctant to transfer to Central Communications Command due to concerns they may not be released for some time.See also
- Central OperationsCentral OperationsCentral Operations is a major directorate of the London Metropolitan Police Service that provides operational support to the rest of the service...
- FiReControlFiReControlFiReControl was a project, initiated in the UK in March 2004, to reduce the number of control rooms used to handle emergency calls for fire services and authorities. Presently there are 46 control rooms in England that handle calls from the local public for emergency assistance via the 999 system...
- FireLinkFireLinkFireLink or Firelink is a new wide area radio system being introduced in England, Wales and Scotland for the fire service. The system which supports both voice and data communication will replace a patchwork of analogue systems with a modern wider area digital system...
- Gold Silver Bronze command structureGold Silver Bronze command structureA gold–silver–bronze command structure is used by emergency services of the United Kingdom to establish a hierarchical framework for the command and control of major incidents and disasters...
- The Job (police newspaper)The Job (police newspaper)The Job is the official newspaper of London's Metropolitan Police Service.Up until March 2006, the paper was published every two weeks by Trident Communications, on behalf of the Metropolitan Police....
