Comparison of issue tracking systems
Encyclopedia
This article is a comparison of issue tracking system
s which are notable, including bug tracking system
s, help desk
and service desk
issue tracking systems, and asset management
systems. The comparison includes client-server application, distributed and hosted systems.
Issue tracking system
An issue tracking system is a computer software package that manages and maintains lists of issues, as needed by an organization...
s which are notable, including bug tracking system
Bug tracking system
A bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work. It may be regarded as a type of issue tracking system....
s, help desk
Help desk
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...
and service desk
Service Desk (ITSM)
A Service Desk is a primary IT service called for in IT service management as defined by the Information Technology Infrastructure Library . It is intended to provide a Single Point of Contact to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT...
issue tracking systems, and asset management
IT asset management
IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment...
systems. The comparison includes client-server application, distributed and hosted systems.
General
System | Creator | License | Implementation language(s) | Back end | Launch Date | Refs |
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Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... Tickets |
Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... |
Proprietary, hosted. Available for free for open source Open source The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology... projects |
Ruby Ruby (programming language) Ruby is a dynamic, reflective, general-purpose object-oriented programming language that combines syntax inspired by Perl with Smalltalk-like features. Ruby originated in Japan during the mid-1990s and was first developed and designed by Yukihiro "Matz" Matsumoto... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2008 | |
Bontq Bontq Bontq is a web-based bug tracking and project management system, founded on August 11, 2010 by Bontq LLC. Its main difference from the competitors is a cross-platform Desktop Client, that can capture screenshots and record videos for issue visualization and team collaboration.-Features:* Bug... |
Bontq LLC | Proprietary, hosted. Available for free for open source Open source The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology... projects |
PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... , Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
2010 | |
BugTracker.NET BugTracker.NET BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server.... |
Corey Trager | GPL | ASP.NET ASP.NET ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ... , C# on Windows |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , SQL Server Express SQL Server Express Microsoft SQL Server Express, a freely downloadable and distributable version of Microsoft's SQL Server relational database management system, comprises a database specifically targeted for embedded and smaller-scale applications.- Capabilities :... |
2002 | |
Bugzilla Bugzilla Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License.... |
Mozilla Foundation Mozilla Foundation The Mozilla Foundation is a non-profit organization that exists to support and provide leadership for the open source Mozilla project. The organization sets the policies that govern development, operates key infrastructure and controls trademarks and other intellectual property... |
MPL Mozilla Public License The Mozilla Public License is a free and open source software license. Version 1.0 was developed by Mitchell Baker when she worked as a lawyer at Netscape Communications Corporation and version 1.1 at the Mozilla Foundation... |
Perl Perl Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
1998-09-19 | |
Cerebro Cerebro (software) Cerebro — is a software complex for media project management. Cerebro is mostly used by VFX-studios, videogame developers, advertisement, TV series production companies and web designers.... |
CineSoft | Proprietary | C++ C++ C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. It is regarded as an intermediate-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell... , Qt Qt (toolkit) Qt is a cross-platform application framework that is widely used for developing application software with a graphical user interface , and also used for developing non-GUI programs such as command-line tools and consoles for servers... |
PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
2009 | |
codeBeamer CodeBeamer (software) codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available... |
Intland Software Intland Software Intland Software is a provider of enterprise-class collaboration solutions. The company is headquartered in Stuttgart, Germany and has an office in Sunnyvale, California.- History :Intland Software was formally founded in 1999 by two industry veterans... |
Proprietary, free version | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , Apache Derby Apache Derby Apache Derby is a relational database management system developed by the Apache Software Foundation that can be embedded in Java programs and used for online transaction processing. It has a 2 MB disk-space footprint.Apache Derby is developed as an open source project under the Apache 2.0 license... or Postgres |
2002 | |
Debbugs | Debian Debian Debian is a computer operating system composed of software packages released as free and open source software primarily under the GNU General Public License along with other free software licenses. Debian GNU/Linux, which includes the GNU OS tools and Linux kernel, is a popular and influential... |
GPL | Perl Perl Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular... |
Flatfile Flat file database A flat file database describes any of various means to encode a database model as a single file .- Overview :... , Berkeley DB Berkeley DB Berkeley DB is a computer software library that provides a high-performance embedded database for key/value data. Berkeley DB is a programmatic software library written in C with API bindings for C++, PHP, Java, Perl, Python, Ruby, Tcl, Smalltalk, and most other programming languages... indexes |
1994 | |
FIT Issue Management FIT Issue Management FIT is an enterprise-wide issue management platform created by Chris Justus and developed by the team at Alcea Technologies. Web-based, the FIT system is built on Java and can be installed on any platform including Windows, Unix and Mac webservers... |
Alcea Technologies | Proprietary | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
flat-file, optional extension for SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , Oracle Oracle database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... (via JDBC Java Database Connectivity Java DataBase Connectivity, commonly referred to as JDBC, is an API for the Java programming language that defines how a client may access a database. It provides methods for querying and updating data in a database. JDBC is oriented towards relational databases... ) |
2004 | |
Flyspray Flyspray (bug tracking software) Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :... |
flyspray.org | LGPL | PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... |
Mysql MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
2003 | |
FogBugz FogBugz FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software.... |
Fog Creek Software Fog Creek Software Fog Creek Software is a software company specializing in project management tools. Its main products are FogBugz, a web-based project management tool, Fog Creek Copilot, a remote assistance tool, CityDesk, a desktop-based content management system, Kiln, a source control and code review tool built... |
Proprietary | ASP.NET ASP.NET ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ... on Windows, Mono Mono Mono is considered to refer most often to:* anything single, e.g. as in monorail, a train system using a single rail, as opposed to the conventional two-rail system... on Mac Mac OS Mac OS is a series of graphical user interface-based operating systems developed by Apple Inc. for their Macintosh line of computer systems. The Macintosh user experience is credited with popularizing the graphical user interface... and Linux Linux Linux is a Unix-like computer operating system assembled under the model of free and open source software development and distribution. The defining component of any Linux system is the Linux kernel, an operating system kernel first released October 5, 1991 by Linus Torvalds... |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2000 | |
Fossil Fossil (software) Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :... |
D. Richard Hipp | BSD BSD licenses BSD licenses are a family of permissive free software licenses. The original license was used for the Berkeley Software Distribution , a Unix-like operating system after which it is named.... |
C | SQLite SQLite SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard... |
2006 | |
Gemini Gemini (issue tracking system) Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server... |
Countersoft Countersoft Countersoft is a privately-held, Limited, software company, registered and based in England, United Kingdom, It provides products and services to clients around the globe. It was founded in 2003.... |
Proprietary, free for non profit / open source | ASP.NET ASP.NET ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ... , C# |
Microsoft SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
2003 | |
GNATS GNATS GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means... |
Free Software Foundation Free Software Foundation The Free Software Foundation is a non-profit corporation founded by Richard Stallman on 4 October 1985 to support the free software movement, a copyleft-based movement which aims to promote the universal freedom to create, distribute and modify computer software... |
GPL | C C (programming language) C is a general-purpose computer programming language developed between 1969 and 1973 by Dennis Ritchie at the Bell Telephone Laboratories for use with the Unix operating system.... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
1992 | |
GLPI GLPI GLPI, an initialism for Gestionnaire libre de parc informatique , is a free trouble ticket system software that anyone can use to build up a database with an inventory for computer equipment... |
INDEPNET | GPL | PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2003-11-17 | |
Google Code Hosting | Google Code Google Code Google Code is Google's site for developer tools, APIs and technical resources. The site contains documentation on using Google developer tools and APIs—including discussion groups and blogs for developers using Google's developer products.... |
Proprietary, hosted; available for open source Open source The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology... projects |
Python Python (programming language) Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive... |
BigTable BigTable BigTable is a compressed, high performance, and proprietary database system built on Google File System , Chubby Lock Service, SSTable and a few other Google technologies; it is currently not distributed nor is it used outside of Google, although Google offers access to it as part of their Google... |
2004 | |
HP Quality Center HP Quality Center HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management... |
Hewlett-Packard Hewlett-Packard Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto, California, USA that provides products, technologies, softwares, solutions and services to consumers, small- and medium-sized businesses and large enterprises, including... , formerly Mercury Interactive Mercury Interactive Mercury is now part of Hewlett-Packard. The combination of Mercury Interactive and HP OpenView formed HP Software Division, a global business unit within HP Enterprise Business... |
Proprietary | C++ (Visual Studio.NET 2005) (client), Java (server) | SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , Oracle Oracle database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... |
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IBM Rational ClearQuest | Rational Software Rational Software Rational Machines was founded by Paul Levy and Mike Devlin in 1981 to provide tools to expand the use of modern software engineering practices, particularly explicit modular architecture and iterative development... |
Proprietary | kernel: executables for several platforms; hooks: Perl Perl Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular... and Visual Basic Visual Basic Visual Basic is the third-generation event-driven programming language and integrated development environment from Microsoft for its COM programming model... |
IBM DB2 IBM DB2 The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , Access Microsoft Access Microsoft Office Access, previously known as Microsoft Access, is a relational database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of... , Sybase ASA |
1998 | |
IBM Rational Team Concert IBM Rational Team Concert IBM Rational Team Concert is a software development team collaboration tool developed by the Rational brand of IBM and was first released in 2008. The software is available in both client versions and a Web version... |
Rational Software Rational Software Rational Machines was founded by Paul Levy and Mike Devlin in 1981 to provide tools to expand the use of modern software engineering practices, particularly explicit modular architecture and iterative development... |
Proprietary | kernel: Java; API: Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
IBM DB2 IBM DB2 The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , Apache Derby Apache Derby Apache Derby is a relational database management system developed by the Apache Software Foundation that can be embedded in Java programs and used for online transaction processing. It has a 2 MB disk-space footprint.Apache Derby is developed as an open source project under the Apache 2.0 license... |
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ikiwiki Ikiwiki ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later... |
Joey Hess | mostly GPLv2 (mixed) | Perl | git, darcs, bzr, svn, monotone, mercurial, tla | ||
IssueNet IssueNet IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;... |
Elsinore Technologies Inc. | Proprietary | ASP.NET ASP.NET ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ... , C#, C++ C++ C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. It is regarded as an intermediate-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell... |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
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IssueTrak IssueTrak IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.... |
IssueTrak Inc. | Proprietary, Hosted and On-Premises | ASP ASP ASP may refer to:-Electronics:* Analog signal processing, processing electronic signals that represent continuous variables by use of analog circuitry* Anti-skip protection or electronic skip protection, a protection of an audio compact disc playback... , Javascript JavaScript JavaScript is a prototype-based scripting language that is dynamic, weakly typed and has first-class functions. It is a multi-paradigm language, supporting object-oriented, imperative, and functional programming styles.... |
Microsoft SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
2000 | |
iSupport | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET ASP.NET ASP.NET is a Web application framework developed and marketed by Microsoft to allow programmers to build dynamic Web sites, Web applications and Web services. It was first released in January 2002 with version 1.0 of the .NET Framework, and is the successor to Microsoft's Active Server Pages ... , XHTML XHTML XHTML is a family of XML markup languages that mirror or extend versions of the widely-used Hypertext Markup Language , the language in which web pages are written.... , C# |
Microsoft SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
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JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... |
Atlassian Atlassian Atlassian is a software company based in Sydney, Australia which makes business enterprise software, targeted at software developers. On 1 September 2010, the World Economic Forum announced the company as a Technology Pioneer for 2011.- Products :... |
Proprietary, Free for non-commercial use | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
2003 | |
Launchpad Launchpad (website) Launchpad is a web application and website that allow users to develop and maintain software, particularly free software. Launchpad is developed and maintained by Canonical Ltd.... |
Canonical Ltd. Canonical Ltd. Canonical Ltd. is a private company founded by South African entrepreneur Mark Shuttleworth to market commercial support and related services for Ubuntu Linux and related projects. Canonical is registered in London and employs staff around the world... |
AGPL, hosted. Available for free for open source Open source The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology... projects |
Python Python (programming language) Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive... , Javascript JavaScript JavaScript is a prototype-based scripting language that is dynamic, weakly typed and has first-class functions. It is a multi-paradigm language, supporting object-oriented, imperative, and functional programming styles.... |
PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
2004 | |
Liberum Help Desk Liberum Help Desk Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source... |
Doug Luxem | GPL | ASP Active Server Pages Active Server Pages , also known as Classic ASP or ASP Classic, was Microsoft's first server-side script engine for dynamically-generated Web pages. Initially released as an add-on to Internet Information Services via the Windows NT 4.0 Option Pack Active Server Pages (ASP), also known as Classic... |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , Access Microsoft Access Microsoft Office Access, previously known as Microsoft Access, is a relational database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools. It is a member of the Microsoft Office suite of... |
2000 | |
Kayako SupportSuite Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
Kayako Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
Proprietary, some parts GPL | PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2001 | |
LibreSource LibreSource LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing.... |
Artenum | GPLv2 | HTML HTML HyperText Markup Language is the predominant markup language for web pages. HTML elements are the basic building-blocks of webpages.... , Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... on all platforms |
PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
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ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus is a complete web based and ITIL ready service desk software package with integrated asset management. It is developed by ManageEngine of ZOHO Corporation... |
ZOHO Corporation ZOHO Corporation ZOHO Corporation founded in 1996, is located in Pleasanton, California, United States of America. The company started as a network framework provider for telecom equipment vendors. In 2003, ZOHO Corp diversified into IT Management software with ManageEngine... |
Proprietary | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
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MantisBT | Various (open source Open source The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology... contributors) |
GPLv2 | PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... |
ADOdb ADOdb ADOdb is a database abstraction library for PHP and Python based on the same concept as Microsoft's ActiveX Data Objects. It allows developers to write applications in a fairly consistent way regardless of the underlying database system storing the information... (MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , etc.) |
2000 | |
Microsoft Dynamics CRM Microsoft Dynamics CRM Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging... |
Microsoft Microsoft Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions... |
Proprietary, Commercial | .NET | Microsoft SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
2003 | |
Mojo Helpdesk Mojo Helpdesk Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo... |
Metadot | online / hosted only | Ruby on Rails Ruby on Rails Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:... |
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OnTime OnTime OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board... |
Axosoft Axosoft Axosoft is a software company located in Scottsdale, Arizona that provides bug tracking and software project management applications for software development teams... |
Proprietary Proprietary software Proprietary software is computer software licensed under exclusive legal right of the copyright holder. The licensee is given the right to use the software under certain conditions, while restricted from other uses, such as modification, further distribution, or reverse engineering.Complementary... , Saas Software as a Service Software as a service , sometimes referred to as "on-demand software," is a software delivery model in which software and its associated data are hosted centrally and are typically accessed by users using a thin client, normally using a web browser over the Internet.SaaS has become a common... |
C#, .NET .NET Framework The .NET Framework is a software framework that runs primarily on Microsoft Windows. It includes a large library and supports several programming languages which allows language interoperability... |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
2002 | |
org-mode Org-mode Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages... |
Carsten Dominik | GPLv3 | Emacs Lisp Emacs Lisp Emacs Lisp is a dialect of the Lisp programming language used by the GNU Emacs and XEmacs text editors . It is used for implementing most of the editing functionality built into Emacs, the remainder being written in C... |
text file(s) | ||
OTRS OTRS OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them... |
otrs.org | AGPL | Perl Perl Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
2002 | |
Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
Proprietary, free version | PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2009 | |
Pivotal Tracker Pivotal Tracker Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore.... |
Pivotal Labs Pivotal Labs Pivotal Labs is an agile software development consulting firm with headquarters in San Francisco, and satellite offices in downtown Manhattan, Boulder, Colorado, and Singapore. Pivotal's practice highlights Ruby on Rails, pair programming, test-driven development and behavior driven development... |
Proprietary, free version | Ruby on Rails Ruby on Rails Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:... |
Ruby on Rails Ruby on Rails Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , Memcached Memcached In computing, memcached is a general-purpose distributed memory caching system that was originally developed by Danga Interactive for LiveJournal, but is now used by many other sites. It is often used to speed up dynamic database-driven websites by caching data and objects in RAM to reduce the... |
2008 | |
Plain Ticket Plain Ticket Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved.... |
Turbine interactive | Proprietary, online, hosted. | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2011 | |
Projistics Projistics Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access.... |
Nagarro | Proprietary | C#, .NET .NET Framework The .NET Framework is a software framework that runs primarily on Microsoft Windows. It includes a large library and supports several programming languages which allows language interoperability... , Com+ |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... |
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Redmine Redmine Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects... |
Jean-Philippe Lang | GPLv2 | Ruby on Rails Ruby on Rails Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , SQLite SQLite SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard... |
2006 | |
Remedy Action Request System Action Request System BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables... |
BMC Software BMC Software BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion... |
Proprietary | C C (programming language) C is a general-purpose computer programming language developed between 1969 and 1973 by Dennis Ritchie at the Bell Telephone Laboratories for use with the Unix operating system.... |
Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , DB2 IBM DB2 The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions... , Informix, Sybase ASA |
1992 | |
Request Tracker Request Tracker Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and... |
Best Practical Solutions, LLC | GPL | Perl Perl Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall in 1987 as a general-purpose Unix scripting language to make report processing easier. Since then, it has undergone many changes and revisions and become widely popular... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , SQLite SQLite SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard... |
1999-10-13 | |
Roundup Roundup (issue tracker) Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of... |
Ka-Ping Yee, Richard Jones | MIT license MIT License The MIT License is a free software license originating at the Massachusetts Institute of Technology . It is a permissive license, meaning that it permits reuse within proprietary software provided all copies of the licensed software include a copy of the MIT License terms... (ZPL v 2.0 for the template system) |
Python Python (programming language) Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive... |
SQLite SQLite SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , Berkeley DB Berkeley DB Berkeley DB is a computer software library that provides a high-performance embedded database for key/value data. Berkeley DB is a programmatic software library written in C with API bindings for C++, PHP, Java, Perl, Python, Ruby, Tcl, Smalltalk, and most other programming languages... |
2001 | |
StarTeam StarTeam StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus... |
originally Starbase Corporation, currently Borland Borland Borland Software Corporation is a software company first headquartered in Scotts Valley, California, Cupertino, California and finally Austin, Texas. It is now a Micro Focus subsidiary. It was founded in 1983 by Niels Jensen, Ole Henriksen, Mogens Glad and Philippe Kahn.-The 1980s:... |
Proprietary | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... , C++ C++ C++ is a statically typed, free-form, multi-paradigm, compiled, general-purpose programming language. It is regarded as an intermediate-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell... , others |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... recommended, Oracle Oracle database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , DB2 IBM DB2 The IBM DB2 Enterprise Server Edition is a relational model database server developed by IBM. It primarily runs on Unix , Linux, IBM i , z/OS and Windows servers. DB2 also powers the different IBM InfoSphere Warehouse editions... supported |
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Supportworks Supportworks Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and... |
Hornbill Systems | Proprietary | Visual C++ Visual C++ Microsoft Visual C++ is a commercial , integrated development environment product from Microsoft for the C, C++, and C++/CLI programming languages... and PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... |
SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , Oracle Oracle database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... , Sybase Adaptive Server Enterprise Adaptive Server Enterprise is Sybase Corporation's flagship enterprise-class relational model database server product. ASE is predominantly used on the Unix platform but is also available for Windows.-History:... |
1994 | |
Team Foundation Server Team Foundation Server Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects... |
Microsoft Microsoft Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions... |
Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | |
Teamwork Teamwork (software) Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category.... |
Open Lab | Proprietary, some parts LGPL | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
all relational (uses Hibernate Hibernate (Java) Hibernate is an object-relational mapping library for the Java language, providing a framework for mapping an object-oriented domain model to a traditional relational database... ) |
2003 | |
Trac Trac Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software.... |
Edgewall Software | New BSD | Python Python (programming language) Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive... |
SQLite SQLite SQLite is an ACID-compliant embedded relational database management system contained in a relatively small C programming library. The source code for SQLite is in the public domain and implements most of the SQL standard... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2006-10-01 | |
Unawave Unawave Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way... |
Unawave LLC | Proprietary | 2010 | |||
Web Help Desk Web Help Desk Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments... |
MacsDesign Studio, LLC | Proprietary | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
OpenBase OpenBase OpenBase SQL is a relational database server software, originally developed for the OpenStep platform. First released in 1991, OpenBase is available today for several platforms, although the bulk of its users are on Mac OS X... , FrontBase FrontBase FrontBase is a relational database for Others Mac OS X, MS Windows, Unix to the SQL92 standard support.FrontBase is a robust commercial, scalable database server that can operate virtually maintenance free... , MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... , SQL Server Microsoft SQL Server Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network... , PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... , Oracle Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... |
1999 | |
Wrike Wrike Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :... |
Wrike, Inc. | Proprietary, hosted | Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... |
PostgreSQL PostgreSQL PostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software... |
2006 | |
YouTrack YouTrack YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a... |
JetBrains JetBrains JetBrains is a Czech software development company with offices in Prague, Czech Republic; Saint Petersburg, Russia; Boston, USA and Munich, Germany... s.r.o. |
Proprietary, stand-alone and hosted, free version, free for open source Open source The term open source describes practices in production and development that promote access to the end product's source materials. Some consider open source a philosophy, others consider it a pragmatic methodology... projects |
Java Java (programming language) Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities... , MPS JetBrains MPS JetBrains MPS is a metaprogramming system which is being developed by JetBrains. It implements language-oriented programming. MPS is an environment for language definition, a Language Workbench, and integrated development environment for such languages.... -based DSLs |
JetBrains DB | 2009 | |
Zentrack Zentrack ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms... |
Wrike, Inc. | GPL | PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
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Zoho BugTracker | Zoho Corp. | Proprietary Proprietary The term proprietary relates to property or ownership.Proprietary may refer to:* Proprietary chapel* Proprietary church* Proprietary colleges* Proprietary colony* Proprietary community* Proprietary company* Proprietary eponym... |
Java Java Java is an island of Indonesia. With a population of 135 million , it is the world's most populous island, and one of the most densely populated regions in the world. It is home to 60% of Indonesia's population. The Indonesian capital city, Jakarta, is in west Java... |
MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... |
2011 | |
System | Creator | License | Implementation language(s) | Back end | Launch Date | Refs |
Features
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA | Plugin API | Multiple Projects | Full-text search | Indexed Index (search engine) Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science... full-text search |
Indexed Index (search engine) Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science... file search |
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Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... |
Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | ||||||||||
BugTracker.NET BugTracker.NET BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server.... |
integrated charts and reports | ||||||||||
Bugzilla Bugzilla Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License.... |
reporting: integrated reports and charts, scheduled reports by mail | When using MySQL MySQL MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My... MyISAM or Oracle Database Oracle Database The Oracle Database is an object-relational database management system produced and marketed by Oracle Corporation.... but not PostgreSQL |
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codeBeamer CodeBeamer (software) codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available... |
, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dasboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications | ||||||||||
Debbugs | |||||||||||
Flyspray Flyspray (bug tracking software) Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :... |
, Roadmaps, overviews of projects, dependencies diagrams | ||||||||||
FogBugz FogBugz FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software.... |
Integrated wiki | ||||||||||
Fossil Fossil (software) Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :... |
, Integrated Wiki in addition to integrated versioned project documentation via web ui. | ||||||||||
Gemini Gemini (issue tracking system) Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server... |
Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues | ||||||||||
GNATS GNATS GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means... |
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Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | ||||||||||
HP Quality Center HP Quality Center HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management... |
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IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports Crystal Reports -External links:*****Reviews:****... |
uses Solr Solr Solr is an open source enterprise search platform from the Apache Lucene project. Its major features include powerful full-text search, hit highlighting, faceted search, dynamic clustering, database integration, and rich document handling... and Lucene Lucene Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License.... |
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IBM Rational Team Concert IBM Rational Team Concert IBM Rational Team Concert is a software development team collaboration tool developed by the Rational brand of IBM and was first released in 2008. The software is available in both client versions and a Web version... |
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ikiwiki Ikiwiki ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later... |
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IssueNet IssueNet IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;... |
Advanced reporting, configurable dashboards, Microsoft Project Microsoft Project Microsoft Project is a project management software program, developed and sold by Microsoft, which is designed to assist a project manager in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads.The application creates critical path... integration |
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IssueTrak IssueTrak IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.... |
Task management, Workflow, Custom reporting, Knowledge Base Knowledge base A knowledge base is a special kind of database for knowledge management. A Knowledge Base provides a means for information to be collected, organised, shared, searched and utilised.-Types:... , dashboard, service level agreement Service Level Agreement A service-level agreement is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time or performance... , automatic assignment, file attachments, inbound and outbound email, active directory integration, Asset Management, escalation rules, surveys, global issues, projects |
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iSupport | Extensive workflow, automated or manual routing, service level agreement Service Level Agreement A service-level agreement is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time or performance... s, ITIL Itil Itil may mean:*Atil or Itil, the ancient capital of Khazaria*Itil , also Idel, Atil, Atal, the ancient and modern Turkic name of the river Volga.ITIL can stand for:*Information Technology Infrastructure Library... , automatic assignment, statistical reports, Knowledge Base Knowledge base A knowledge base is a special kind of database for knowledge management. A Knowledge Base provides a means for information to be collected, organised, shared, searched and utilised.-Types:... , advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI Windows Management Instrumentation Windows Management Instrumentation is a set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification... based asset management IT asset management IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment... , escalation rules, surveys, related issues, call scripts |
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JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... |
Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS RSS -Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats... , PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki) Confluence (software) Confluence is an enterprise wiki software. Written in Java and mainly used in corporate environments, Confluence is developed and marketed by Atlassian. Confluence is sold as either on-premises software or as a hosted solution... |
Uses Lucene Lucene Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License.... |
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Liberum Help Desk Liberum Help Desk Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source... |
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LibreSource LibreSource LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing.... |
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Kayako SupportSuite Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder | ||||||||||
MantisBT | , Integration of MediaWiki MediaWiki MediaWiki is a popular free web-based wiki software application. Developed by the Wikimedia Foundation, it is used to run all of its projects, including Wikipedia, Wiktionary and Wikinews. Numerous other wikis around the world also use it to power their websites... , DokuWiki DokuWiki DokuWiki is a wiki application aimed at small companies’ documentation needs. DokuWiki is licensed under GPL 2 and written in the programming language PHP. It works on plain text files and thus needs no database. Its syntax is similar to the one used by MediaWiki.-History:DokuWiki was created by... , XWiki XWiki XWiki is a free wiki software platform written in Java with a design emphasis on extensibility. XWiki Enterprise, the enterprise wiki edition, includes WYSIWYG editing, OpenOffice based document import/export, semantic annotations and tagging, and advanced permissions management.As an application... |
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Microsoft Dynamics CRM Microsoft Dynamics CRM Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging... |
reporting: integrated charts and reports, export to Excel, Mail Merge | ||||||||||
Mojo Helpdesk Mojo Helpdesk Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo... |
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OnTime OnTime OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board... |
Wiki, SVN, VSS, Vault, Email Notification, Subversion | ||||||||||
org-mode Org-mode Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages... |
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OTRS OTRS OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them... |
Advanced reporting, configurable dashboards | ||||||||||
Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. | ||||||||||
Pivotal Tracker Pivotal Tracker Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore.... |
, real time collaborative story backlog, integrated reports, email notification | ||||||||||
Plain Ticket Plain Ticket Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved.... |
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Projistics Projistics Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access.... |
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Redmine Redmine Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects... |
, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | ||||||||||
Remedy Action Request System Action Request System BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables... |
With RKM, the Remedy Knowledge Base product from BMC BMC Software BMC Software, Inc. is a multinational corporation specializing in Business Service Management software, with record annual revenue in fiscal 2009 of $1.87 billion... |
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Request Tracker Request Tracker Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and... |
, MediaWiki MediaWiki MediaWiki is a popular free web-based wiki software application. Developed by the Wikimedia Foundation, it is used to run all of its projects, including Wikipedia, Wiktionary and Wikinews. Numerous other wikis around the world also use it to power their websites... |
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Roundup Roundup (issue tracker) Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of... |
wiki can be integrated or linked | with issues | |||||||||
StarTeam StarTeam StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus... |
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Supportworks Supportworks Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and... |
- Integrated reporting wizard Wizard (software) A software wizard or setup assistant is a user interface type that presents a user with a sequence of dialog boxes that lead the user through a series of well-defined steps. Tasks that are complex, infrequently performed, or unfamiliar may be easier to perform using a wizard... , customizable PHP PHP PHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document... reporting tool, dashboard, optional interface with Crystal Reports Crystal Reports -External links:*****Reviews:****... , export to Microsoft Excel Microsoft Excel Microsoft Excel is a proprietary commercial spreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OS X. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications... /CSV Comma-separated values A comma-separated values file stores tabular data in plain-text form. As a result, such a file is easily human-readable .... , knowledge base Knowledge base A knowledge base is a special kind of database for knowledge management. A Knowledge Base provides a means for information to be collected, organised, shared, searched and utilised.-Types:... , optional asset management IT asset management IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment... tool |
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Team Foundation Server Team Foundation Server Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects... |
- workflow definitions, process documentation | ||||||||||
Teamwork Teamwork (software) Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category.... |
Uses Lucene Lucene Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License.... |
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Trac Trac Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software.... |
, integrated wiki | ||||||||||
Unawave Unawave Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way... |
, works within Google Wave Google Wave Apache Wave is a software framework for real-time collaborative editing online. Google Inc. originally developed it as Google Wave.It was announced at the Google I/O conference on May 27, 2009.... |
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Web Help Desk Web Help Desk Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments... |
Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | ||||||||||
Wrike Wrike Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :... |
real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | ||||||||||
YouTrack YouTrack YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a... |
: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Uses Lucene Lucene Apache Lucene is a free/open source information retrieval software library, originally created in Java by Doug Cutting. It is supported by the Apache Software Foundation and is released under the Apache Software License.... |
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Zentrack Zentrack ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms... |
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Zoho BugTracker | |||||||||||
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA | Plugin API | Multiple Projects | Full-text search | Indexed Index (search engine) Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science... full-text search |
Indexed Index (search engine) Search engine indexing collects, parses, and stores data to facilitate fast and accurate information retrieval. Index design incorporates interdisciplinary concepts from linguistics, cognitive psychology, mathematics, informatics, physics, and computer science... file search |
Input interfaces
System | Web Web page A web page or webpage is a document or information resource that is suitable for the World Wide Web and can be accessed through a web browser and displayed on a monitor or mobile device. This information is usually in HTML or XHTML format, and may provide navigation to other web pages via hypertext... |
Email Email Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the... |
CLI Command-line interface A command-line interface is a mechanism for interacting with a computer operating system or software by typing commands to perform specific tasks... |
GUI Graphical user interface In computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and... |
REST Representational State Transfer Representational state transfer is a style of software architecture for distributed hypermedia systems such as the World Wide Web. The term representational state transfer was introduced and defined in 2000 by Roy Fielding in his doctoral dissertation... |
SOAP SOAP SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks... |
Mylyn Mylyn Mylyn is a subsystem of Eclipse for task management.Mylyn is an open source implementation of the Task-Focused Interface. It provides an application programming interface for tools embedding the task-focused interface. For software developers, it helps a developer work efficiently with many... |
Visual Studio Microsoft Visual Studio Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all... |
Others |
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Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... Tickets |
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BugTracker.NET BugTracker.NET BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server.... |
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Bugzilla Bugzilla Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License.... |
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codeBeamer CodeBeamer (software) codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available... |
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Debbugs | |||||||||
Flyspray Flyspray (bug tracking software) Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :... |
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FogBugz FogBugz FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software.... |
XML XML Extensible Markup Language is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C, and several other related specifications, all gratis open standards.... |
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Fossil Fossil (software) Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :... |
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Gemini Gemini (issue tracking system) Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server... |
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GNATS GNATS GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means... |
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Google Code Hosting | |||||||||
HP Quality Center HP Quality Center HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management... |
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IBM Rational ClearQuest | |||||||||
ikiwiki Ikiwiki ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later... |
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IssueNet IssueNet IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;... |
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IssueTrak IssueTrak IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.... |
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iSupport | |||||||||
JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... |
- Eclipse Eclipse (software) Eclipse is a multi-language software development environment comprising an integrated development environment and an extensible plug-in system... |
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Launchpad Launchpad (website) Launchpad is a web application and website that allow users to develop and maintain software, particularly free software. Launchpad is developed and maintained by Canonical Ltd.... |
- Python Python (programming language) Python is a general-purpose, high-level programming language whose design philosophy emphasizes code readability. Python claims to "[combine] remarkable power with very clear syntax", and its standard library is large and comprehensive... |
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Liberum Help Desk Liberum Help Desk Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source... |
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LibreSource LibreSource LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing.... |
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Kayako SupportSuite Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
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MantisBT | |||||||||
Microsoft Dynamics CRM Microsoft Dynamics CRM Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging... |
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Mojo Helpdesk Mojo Helpdesk Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo... |
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OnTime OnTime OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board... |
- Eclipse, iPhone IPhone The iPhone is a line of Internet and multimedia-enabled smartphones marketed by Apple Inc. The first iPhone was unveiled by Steve Jobs, then CEO of Apple, on January 9, 2007, and released on June 29, 2007... |
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org-mode Org-mode Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages... |
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OTRS OTRS OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them... |
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Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
- Mobile, Zendesk, Git, SVN, SnapEngage | ||||||||
Pivotal Tracker Pivotal Tracker Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore.... |
- XML XML Extensible Markup Language is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C, and several other related specifications, all gratis open standards.... , iOS App |
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Plain Ticket Plain Ticket Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved.... |
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System | Web Web page A web page or webpage is a document or information resource that is suitable for the World Wide Web and can be accessed through a web browser and displayed on a monitor or mobile device. This information is usually in HTML or XHTML format, and may provide navigation to other web pages via hypertext... |
Email Email Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the... |
CLI Command-line interface A command-line interface is a mechanism for interacting with a computer operating system or software by typing commands to perform specific tasks... |
GUI Graphical user interface In computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and... |
REST Representational State Transfer Representational state transfer is a style of software architecture for distributed hypermedia systems such as the World Wide Web. The term representational state transfer was introduced and defined in 2000 by Roy Fielding in his doctoral dissertation... |
SOAP SOAP SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks... |
Mylyn Mylyn Mylyn is a subsystem of Eclipse for task management.Mylyn is an open source implementation of the Task-Focused Interface. It provides an application programming interface for tools embedding the task-focused interface. For software developers, it helps a developer work efficiently with many... |
Visual Studio Microsoft Visual Studio Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all... |
Others |
Projistics Projistics Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access.... |
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Redmine Redmine Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects... |
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Remedy Action Request System Action Request System BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables... |
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Request Tracker Request Tracker Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and... |
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Roundup Roundup (issue tracker) Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of... |
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StarTeam StarTeam StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus... |
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Supportworks Supportworks Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and... |
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Team Foundation Server Team Foundation Server Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects... |
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Teamwork Teamwork (software) Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category.... |
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Trac Trac Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software.... |
XMLRPC | ||||||||
Unawave Unawave Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way... |
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Web Help Desk Web Help Desk Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments... |
- iPhone IPhone The iPhone is a line of Internet and multimedia-enabled smartphones marketed by Apple Inc. The first iPhone was unveiled by Steve Jobs, then CEO of Apple, on January 9, 2007, and released on June 29, 2007... |
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Wrike Wrike Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :... |
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YouTrack YouTrack YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a... |
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Zentrack Zentrack ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms... |
JSON JSON JSON , or JavaScript Object Notation, is a lightweight text-based open standard designed for human-readable data interchange. It is derived from the JavaScript scripting language for representing simple data structures and associative arrays, called objects... , XML XML Extensible Markup Language is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C, and several other related specifications, all gratis open standards.... |
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Zoho BugTracker | |||||||||
System | Web Web page A web page or webpage is a document or information resource that is suitable for the World Wide Web and can be accessed through a web browser and displayed on a monitor or mobile device. This information is usually in HTML or XHTML format, and may provide navigation to other web pages via hypertext... |
Email Email Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the... |
CLI Command-line interface A command-line interface is a mechanism for interacting with a computer operating system or software by typing commands to perform specific tasks... |
GUI Graphical user interface In computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and... |
REST Representational State Transfer Representational state transfer is a style of software architecture for distributed hypermedia systems such as the World Wide Web. The term representational state transfer was introduced and defined in 2000 by Roy Fielding in his doctoral dissertation... |
SOAP SOAP SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks... |
Mylyn Mylyn Mylyn is a subsystem of Eclipse for task management.Mylyn is an open source implementation of the Task-Focused Interface. It provides an application programming interface for tools embedding the task-focused interface. For software developers, it helps a developer work efficiently with many... |
Visual Studio Microsoft Visual Studio Microsoft Visual Studio is an integrated development environment from Microsoft. It is used to develop console and graphical user interface applications along with Windows Forms applications, web sites, web applications, and web services in both native code together with managed code for all... |
Others |
Notification interfaces
System | Email Email Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the... |
RSS RSS -Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats... |
Atom Atom (standard) The name Atom applies to a pair of related standards. The Atom Syndication Format is an XML language used for web feeds, while the Atom Publishing Protocol is a simple HTTP-based protocol for creating and updating web resources.Web feeds allow software programs to check for updates published on a... |
XMPP Extensible Messaging and Presence Protocol Extensible Messaging and Presence Protocol is an open-standard communications protocol for message-oriented middleware based on XML . The protocol was originally named Jabber, and was developed by the Jabber open-source community in 1999 for near-real-time, extensible instant messaging , presence... |
Twitter Twitter Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".Twitter was created in March 2006 by Jack Dorsey and launched that July... |
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Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... |
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BugTracker.NET BugTracker.NET BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server.... |
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Bugzilla Bugzilla Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License.... |
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codeBeamer CodeBeamer (software) codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available... |
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Debbugs | |||||
Flyspray Flyspray (bug tracking software) Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :... |
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FogBugz FogBugz FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software.... |
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Fossil Fossil (software) Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :... |
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Gemini Gemini (issue tracking system) Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server... |
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GNATS GNATS GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means... |
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Google Code Hosting | |||||
HP Quality Center HP Quality Center HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management... |
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IBM Rational ClearQuest | |||||
ikiwiki Ikiwiki ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later... |
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IssueNet IssueNet IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;... |
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IssueTrak IssueTrak IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.... |
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iSupport | |||||
JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... |
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Liberum Help Desk Liberum Help Desk Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source... |
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LibreSource LibreSource LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing.... |
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Kayako SupportSuite Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
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MantisBT | |||||
Microsoft Dynamics CRM Microsoft Dynamics CRM Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging... |
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Mojo Helpdesk Mojo Helpdesk Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo... |
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OnTime OnTime OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board... |
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org-mode Org-mode Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages... |
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OTRS OTRS OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them... |
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Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
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Pivotal Tracker Pivotal Tracker Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore.... |
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Plain Ticket Plain Ticket Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved.... |
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Projistics Projistics Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access.... |
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Redmine Redmine Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects... |
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Remedy Action Request System Action Request System BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables... |
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Request Tracker Request Tracker Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and... |
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Roundup Roundup (issue tracker) Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of... |
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StarTeam StarTeam StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus... |
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Supportworks Supportworks Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and... |
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Team Foundation Server Team Foundation Server Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects... |
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Teamwork Teamwork (software) Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category.... |
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Trac Trac Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software.... |
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Unawave Unawave Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way... |
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Web Help Desk Web Help Desk Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments... |
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Wrike Wrike Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :... |
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YouTrack YouTrack YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a... |
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Zentrack Zentrack ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms... |
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Zoho BugTracker | |||||
System | Email Email Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the... |
RSS RSS -Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats... |
Atom Atom (standard) The name Atom applies to a pair of related standards. The Atom Syndication Format is an XML language used for web feeds, while the Atom Publishing Protocol is a simple HTTP-based protocol for creating and updating web resources.Web feeds allow software programs to check for updates published on a... |
XMPP Extensible Messaging and Presence Protocol Extensible Messaging and Presence Protocol is an open-standard communications protocol for message-oriented middleware based on XML . The protocol was originally named Jabber, and was developed by the Jabber open-source community in 1999 for near-real-time, extensible instant messaging , presence... |
Twitter Twitter Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".Twitter was created in March 2006 by Jack Dorsey and launched that July... |
Revision control system integration
System | Git Git (software) Git is a distributed revision control system with an emphasis on speed. Git was initially designed and developed by Linus Torvalds for Linux kernel development. Every Git working directory is a full-fledged repository with complete history and full revision tracking capabilities, not dependent on... |
Mercurial Mercurial Mercurial is a cross-platform, distributed revision control tool for software developers. It is mainly implemented using the Python programming language, but includes a binary diff implementation written in C. It is supported on Windows and Unix-like systems, such as FreeBSD, Mac OS X and Linux... |
Bazaar | Monotone Monotone (software) Monotone is an open source software tool for distributed revision control. Monotone tracks revisions to files, groups sets of revisions into changesets, and tracks history across renames.The focus of the project is on integrity over performance... |
Darcs Darcs Darcs is a distributed revision control system created by David Roundy; it was designed to replace traditional, centralized source control systems such as CVS and Subversion... |
CVS Concurrent Versions System The Concurrent Versions System , also known as the Concurrent Versioning System, is a client-server free software revision control system in the field of software development. Version control system software keeps track of all work and all changes in a set of files, and allows several developers ... |
Subversion | Perforce Perforce Perforce is a commercial, proprietary, centralized revision control system developed by Perforce Software, Inc.-Architecture:Perforce is a client/server system.The server manages a central database and a master repository of file versions.... |
AccuRev | ClearCase | Others |
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Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... Tickets |
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Bontq Bontq Bontq is a web-based bug tracking and project management system, founded on August 11, 2010 by Bontq LLC. Its main difference from the competitors is a cross-platform Desktop Client, that can capture screenshots and record videos for issue visualization and team collaboration.-Features:* Bug... |
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BugTracker.NET BugTracker.NET BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server.... |
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Bugzilla Bugzilla Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License.... |
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codeBeamer CodeBeamer (software) codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available... |
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Debbugs | |||||||||||
Flyspray Flyspray (bug tracking software) Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :... |
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FogBugz FogBugz FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software.... |
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Fossil Fossil (software) Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :... |
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Gemini Gemini (issue tracking system) Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server... |
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GNATS GNATS GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means... |
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Google Code Hosting | |||||||||||
HP Quality Center HP Quality Center HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management... |
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IBM Rational ClearQuest | |||||||||||
ikiwiki Ikiwiki ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later... |
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IssueNet IssueNet IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;... |
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IssueTrak IssueTrak IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.... |
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iSupport | |||||||||||
JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... |
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Liberum Help Desk Liberum Help Desk Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source... |
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LibreSource LibreSource LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing.... |
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Kayako SupportSuite Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
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MantisBT | |||||||||||
Microsoft Dynamics CRM Microsoft Dynamics CRM Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging... |
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Mojo Helpdesk Mojo Helpdesk Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo... |
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OnTime OnTime OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board... |
VSS Microsoft Visual SourceSafe Microsoft Visual SourceSafe is a source control software package oriented towards small software development projects. Like most source control systems, SourceSafe creates a virtual library of computer files... , Vault Sourcegear Vault (revision control system) Vault is a commercial, proprietary revision control system by SourceGear LLC which markets its product as a replacement for Microsoft's Visual Source Safe.... |
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org-mode Org-mode Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages... |
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OTRS OTRS OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them... |
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Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
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Pivotal Tracker Pivotal Tracker Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore.... |
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Plain Ticket Plain Ticket Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved.... |
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Projistics Projistics Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access.... |
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Redmine Redmine Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects... |
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Remedy Action Request System Action Request System BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables... |
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Request Tracker Request Tracker Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and... |
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Roundup Roundup (issue tracker) Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of... |
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StarTeam StarTeam StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus... |
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Supportworks Supportworks Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and... |
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Team Foundation Server Team Foundation Server Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects... |
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Teamwork Teamwork (software) Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category.... |
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Trac Trac Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software.... |
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Unawave Unawave Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way... |
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Web Help Desk Web Help Desk Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments... |
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Wrike Wrike Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :... |
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YouTrack YouTrack YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a... |
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Zentrack Zentrack ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms... |
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Zoho BugTracker | |||||||||||
System | Git Git (software) Git is a distributed revision control system with an emphasis on speed. Git was initially designed and developed by Linus Torvalds for Linux kernel development. Every Git working directory is a full-fledged repository with complete history and full revision tracking capabilities, not dependent on... |
Mercurial Mercurial Mercurial is a cross-platform, distributed revision control tool for software developers. It is mainly implemented using the Python programming language, but includes a binary diff implementation written in C. It is supported on Windows and Unix-like systems, such as FreeBSD, Mac OS X and Linux... |
Bazaar | Monotone Monotone (software) Monotone is an open source software tool for distributed revision control. Monotone tracks revisions to files, groups sets of revisions into changesets, and tracks history across renames.The focus of the project is on integrity over performance... |
Darcs Darcs Darcs is a distributed revision control system created by David Roundy; it was designed to replace traditional, centralized source control systems such as CVS and Subversion... |
CVS Concurrent Versions System The Concurrent Versions System , also known as the Concurrent Versioning System, is a client-server free software revision control system in the field of software development. Version control system software keeps track of all work and all changes in a set of files, and allows several developers ... |
Subversion | Perforce Perforce Perforce is a commercial, proprietary, centralized revision control system developed by Perforce Software, Inc.-Architecture:Perforce is a client/server system.The server manages a central database and a master repository of file versions.... |
AccuRev | ClearCase | Others |
Authentication methods
System | Form based HTTP+HTML Form based authentication HTTP+HTML form-based authentication, typically presently colloquially referred to as simply form-based authentication, is a technique whereby a website uses a web form to collect, and subsequently authenticate, credential information from a user agent, typically a web browser. HTTP+HTML form-based... |
Public key cryptography | Two-factor Two-factor authentication Two-factor authentication is an approach to authentication which requires the presentation of two different kinds of evidence that someone is who they say they are. It is a part of the broader family of multi-factor authentication, which is a defense in depth approach to security... |
OpenID OpenID OpenID is an open standard that describes how users can be authenticated in a decentralized manner, eliminating the need for services to provide their own ad hoc systems and allowing users to consolidate their digital identities... |
OAuth OAuth OAuth is an open standard for authorization. It allows users to share their private resources stored on one site with another site without having to hand out their credentials, typically username and password.OAuth allows users to hand out tokens instead of credentials to their data hosted by a... |
LDAP | Shibboleth Shibboleth (Internet2) Shibboleth is an Internet2 project that has created an architecture and open-source implementation for federated identity-based authentication and authorization infrastructure based on Security Assertion Markup Language . Federated identity allows for information about users in one security domain... |
Others |
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Assembla Assembla Assembla is a collaborative project management service for open-source and commercial software. The service rents development applications to other companies online, reducing the cost of software development.-History:... Tickets |
(private version) | |||||||
Bontq Bontq Bontq is a web-based bug tracking and project management system, founded on August 11, 2010 by Bontq LLC. Its main difference from the competitors is a cross-platform Desktop Client, that can capture screenshots and record videos for issue visualization and team collaboration.-Features:* Bug... |
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BugTracker.NET BugTracker.NET BugTracker.NET is a free open source web-based bug tracking system and customer support issue tracking system. It was created by Corey Trager starting in 2002, using ASP.NET, C#, and Microsoft SQL Server.... |
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Bugzilla Bugzilla Bugzilla is a Web-based general-purpose bugtracker and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License.... |
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codeBeamer CodeBeamer (software) codeBeamer is a web based Collaborative Application Lifecycle Management tool for distributed software development, written in Java. It is developed and marketed by Intland Software. Its license is proprietary, but free versions and free hosting options are available... |
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Debbugs | ||||||||
Flyspray Flyspray (bug tracking software) Flyspray is an open-source, web-based application for bug and request tracking written in PHP, released under the GNU Lesser General Public License Version 2.1 . The application is aimed at software developers.- History :... |
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FogBugz FogBugz FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management, and Evidence Based Scheduling developed by Fog Creek Software.... |
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Fossil Fossil (software) Fossil is a distributed version control system, bug tracking system and wiki software server for use in software development created by D. Richard Hipp.- Features :... |
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Gemini Gemini (issue tracking system) Gemini is a proprietary web-based issue tracking system and bug tracking system provided by Countersoft, Ltd.- Technology :Gemini is based on Microsoft's .NET Framework. It is developed using C#, ASP.Net,and Microsoft SQL Server... |
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GNATS GNATS GNATS is the GNU project's bug-tracking software. GNATS is free software, distributed under the terms of the GNU General Public License.GNU GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means... |
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Google Code Hosting | ||||||||
HP Quality Center HP Quality Center HP Quality Center is a set of web-based test management software offerings from the HP Software Division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management... |
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IBM Rational ClearQuest | ||||||||
ikiwiki Ikiwiki ikiwiki is a free, open source wiki application, designed by Joey Hess. It is licensed under the terms of the GNU General Public License, version 2 or later... |
: (through web server auth) | |||||||
IssueNet IssueNet IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking;... |
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IssueTrak IssueTrak IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.... |
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iSupport | ||||||||
JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... |
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Liberum Help Desk Liberum Help Desk Liberum Help Desk is web-based, help desk software used for tracking support cases within an IT or technical support department. It handles the automatic routing of tickets and notifies the end user of updates or solutions to their cases. Liberum Help Desk is released under an open source... |
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LibreSource LibreSource LibreSource is a collaborative development platform for open-source software, groupware, community interaction, electronic archiving and Web publishing.... |
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Kayako SupportSuite Kayako Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako's products available either as a SaaS or standard, boxed product.- History :... |
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MantisBT | ||||||||
Microsoft Dynamics CRM Microsoft Dynamics CRM Microsoft Dynamics CRM is a multi-lingual Customer Relationship Management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging... |
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Mojo Helpdesk Mojo Helpdesk Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo... |
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OnTime OnTime OnTime is a proprietary project management and bug tracking system, available as hosted or on-premises software. Project managers and developers are able to visually see each task, requirement, defect and incident in the system on individual filing cards through the Scrum planning board... |
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org-mode Org-mode Org-mode is an editing mode in the text editor Emacs which supports the editing of plain text hierarchical documents. It has specific support for a number of different use cases, such as writing to-do lists, project planning, and writing web pages... |
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OTRS OTRS OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them... |
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Planbox Planbox Planbox is an Agile project management tool and issue tracker that allows members of multiple business functions to plan, collaborate and deliver projects... |
, Google Account Google Account A Google Account is a user account that provides access to Google-owned services such as Blogger, YouTube, and Google Groups. A Google Account can be identified either by the username or by their unique permanent ID... |
, Google Account Google Account A Google Account is a user account that provides access to Google-owned services such as Blogger, YouTube, and Google Groups. A Google Account can be identified either by the username or by their unique permanent ID... , OneLogin OneLogin OneLogin, Inc. is the developer of the service OneLogin, which provides single sign-on and identity management for cloud-based applications. OneLogin focuses primarily on companies that operate in the cloud and integrates with cloud apps using SAML, OpenID and web services integration.OneLogin was... |
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Pivotal Tracker Pivotal Tracker Pivotal Tracker is software as a service for agile project management and collaboration. The product is developed by Pivotal Labs, an agile software engineering firm headquartered in San Francisco with offices in New York, Colorado, and Singapore.... |
, Google Account Google Account A Google Account is a user account that provides access to Google-owned services such as Blogger, YouTube, and Google Groups. A Google Account can be identified either by the username or by their unique permanent ID... |
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Plain Ticket Plain Ticket Plain Ticket : Remotely-hosted, web-based issue tracking system, also called a Help Desk system. Plain Ticket allows any department in a company that is responsible for answering customers requests, to answer these, and to track those requests until they are resolved.... |
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Projistics Projistics Projistics is a web-based bug tracking and defect tracking software product manufactured by Nagarro.This product requires Microsoft Internet Explorer and internet access.... |
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Redmine Redmine Redmine is a free and open source, web-based project management and bug-tracking tool. It includes calendar and Gantt charts to aid visual representation of projects and their deadlines. It supports multiple projects... |
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Remedy Action Request System Action Request System BMC Remedy Action Request System is a client–server software application development environment from BMC Software . Action Request System uses a third party database for storing data in tables... |
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Request Tracker Request Tracker Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and... |
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Roundup Roundup (issue tracker) Roundup is an open-source issue or bug tracking system featuring a command-line, web and e-mail interface. It is written in Python and designed to be highly customizable. Roundup was designed by Ka-Ping Yee for the Software Carpentry project and has been developed since 2001 under the direction of... |
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StarTeam StarTeam StarTeam is a revision control system used in software development, especially when a project involves multiple teams in different locations. StarTeam is a SCM and SDLC software application, created by Starbase Corporation, acquired by Borland in January 2003 which was acquired by Microfocus... |
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Supportworks Supportworks Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, and... |
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Team Foundation Server Team Foundation Server Team Foundation Server is a Microsoft product offering source control, data collection, reporting, and project tracking, and is intended for collaborative software development projects... |
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Teamwork Teamwork (software) Teamwork is a web-based wide scoped project and groupware management tool developed by Open Lab, an Italian software house founded in 2001. It won the 17th Jolt Productivity Award in 2007 in the project management category.... |
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Trac Trac Trac is an open source, web-based project management and bug-tracking tool. The program is inspired by CVSTrac, and was originally named svntrac due to its ability to interface with Subversion. It is developed and maintained by Edgewall Software.... |
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Unawave Unawave Unawave is task management software which works entirely within Google Wave. As such, features of Google Wave such as in-place communication and instant messenging, attachments,and other Wave extensions, can be used in an integrated way... |
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Web Help Desk Web Help Desk Web Help Desk is a web-based, help desk software used for tracking support requests for enterprises and educational institutions. While primarily used by Information Technology departments, the software is utilized in other support environments... |
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Wrike Wrike Wrike is an online tool and application service provider for project management and collaboration developed by Wrike Inc. The company was founded in 2006 and launched its first release to a public beta in 2007.- History :... |
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YouTrack YouTrack YouTrack is a commercial World Wide Web-based bug tracker and issue tracking system developed by JetBrains. It focuses on query-based issue search with auto-completion, manipulating issues in batches, customizing the set of issue attributes and creating custom workflows, and implements a... |
: JIRA JIRA Jira may refer to:* JIRA, software-engineering package* Journal of Iranian Research and Analysis* Jira, also known as Zilla, fictional character* Jira * Jira... account |
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Zentrack Zentrack ZenTrack is an open source bug tracking system, with integrated project management and help desk solutions. It has a configurable user interface, with administration and internationalization. It works with different databases and platforms... |
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Zoho BugTracker | , Google account | |||||||
System | Form based HTTP+HTML Form based authentication HTTP+HTML form-based authentication, typically presently colloquially referred to as simply form-based authentication, is a technique whereby a website uses a web form to collect, and subsequently authenticate, credential information from a user agent, typically a web browser. HTTP+HTML form-based... |
Public key cryptography | Two-factor Two-factor authentication Two-factor authentication is an approach to authentication which requires the presentation of two different kinds of evidence that someone is who they say they are. It is a part of the broader family of multi-factor authentication, which is a defense in depth approach to security... |
OpenID OpenID OpenID is an open standard that describes how users can be authenticated in a decentralized manner, eliminating the need for services to provide their own ad hoc systems and allowing users to consolidate their digital identities... |
OAuth OAuth OAuth is an open standard for authorization. It allows users to share their private resources stored on one site with another site without having to hand out their credentials, typically username and password.OAuth allows users to hand out tokens instead of credentials to their data hosted by a... |
LDAP | Shibboleth Shibboleth (Internet2) Shibboleth is an Internet2 project that has created an architecture and open-source implementation for federated identity-based authentication and authorization infrastructure based on Security Assertion Markup Language . Federated identity allows for information about users in one security domain... |
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See also
- Comparison of help desk issue tracking softwareComparison of help desk issue tracking softwareThis article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...
- List of personal information managers
- List of project management software
External links
- Review of several ticketing systems (2005) appearing in Linux MagazineLinux MagazineLinux Magazine is a European professional journal. It addresses itself to readers who work professionally with operating systems based around the Linux kernel. Linux Magazine is published by Linux New Media AG and was born after the great success of Linux-Magazin...