Mojo Helpdesk is web-based on-demand, help desk

Help desk

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...

 and issue tracking

Issue tracking system

An issue tracking system is a computer software package that manages and maintains lists of issues, as needed by an organization...

 application used for tracking customer support cases within an organization, usually the IT or customer service

Customer service

Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...

 department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo Number. It handles the automatic routing of tickets and notifies the end user of updates and solutions to their cases. Mojo Helpdesk is available as an online service (SAAS

Saas

SAAS is an abbreviation for* Social Accountability Accreditation Services* Software as a service * Student Awards Agency for Scotland* Seattle Academy of Arts and Sciences* South Australian Ambulance Service...

). Mojo Helpdesk is developed by Metadot Corporation, an open source software company.

Features

• Web-based interface
• E-mail updates with case notes and solutions
• Automatic case routing base on ticket category
• Customer satisfaction ratings called Mojo numbers
• Automations
• Single sign on
• API integration with SOAP and XML
• Help desk activity reporting
• Written in Ruby on Rails
  Ruby on Rails
  Ruby on Rails, often shortened to Rails or RoR, is an open source web application framework for the Ruby programming language.-History:...
  
   and Ajax
  Ajax (programming)
  Ajax is a group of interrelated web development methods used on the client-side to create asynchronous web applications...
  
  
• Backend is Linux
  Linux
  Linux is a Unix-like computer operating system assembled under the model of free and open source software development and distribution. The defining component of any Linux system is the Linux kernel, an operating system kernel first released October 5, 1991 by Linus Torvalds...
  
  , Mysql
  MySQL
  MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...
  
   and Apache
  Apache HTTP Server
  The Apache HTTP Server, commonly referred to as Apache , is web server software notable for playing a key role in the initial growth of the World Wide Web. In 2009 it became the first web server software to surpass the 100 million website milestone...
  
  .

History

Mojo Helpdesk was developed to be an easy to use ticket tracking / help desk application as a reaction to the feature-rich and over-complicated user interface of the OTRS

OTRS

OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them...

 system. Mojo Helpdesk was first released in June, 2006.

See also

• Comparison of issue tracking systems
  Comparison of issue tracking systems
  This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems...
  
  
• Comparison of help desk issue tracking software
  Comparison of help desk issue tracking software
  This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...
  
  

External links

• Mojo Helpdesk review at PCQuest
• Mojo Helpdesk - Official website
• Metadot - Parent company