Free (French ISP)
Encyclopedia
Free is a French ISP
, which is a subsidiary of Iliad
. It operates in France.
It was the first company to offer a "triple play
" service in France, through its self-produced singular Freebox
set-top box
. It claims to be the first company to have invented the box
marketing concept in France, in reference to all the other French ISP
s, who thereafter released "triple play" modem
s named to include the anglicism
box as a suffix. These boxes provide comprehensive telecommunication services, such as high-speed internet
, telephone and digital television
packages, leading to Free becoming the world's number one IPTV provider, through almost systematic offering of IPTV to its subscriber and optimising it to be available on most landlines. Free is recognized as the broadband innovations driver in France, and as the driver of competitive ISP offers in France and in the 30 OECD countries.
in France to offer Internet
access without a subscription or a surcharged phone number, on 26 April 1999. Unlike its predecessors in the niche of access without subscription (World Online
on 1999-04-01 and Freesurf on 1999-04-19), Free's offer was not restricted in time or number of subscribers.
In 2002, Free was the first ISP
to provide a V.92
connection.
to lease the Local loop
, because it is a natural monopoly
. Although the unbundling process was intended to start by 2000, the actual unbundling process actually started at the end of 2002, after a long conflict between the French regulation authority ARCEP and the non-cooperative incumbent.
Free has to pay a rental fee of 9€ per month and per subscriber to the incumbent for the Twisted pair
of Copper
between the area central office
and the subscriber premises
. Although more expensive than the real cost of 7.63€, this solution is still far more profitable than the bundled option.
Since January 2003, a Freenaut has maintained an unofficial website showing figures and graphics about Free unbundled network deployment (Free Unbundling ). Another Freenaut website has provided network status monitoring maps (Unbundling status and location ) since the end of 2003. These initiatives are made possible thanks to the transparency of Free's network: their equipment replies to ping
and has a meaningful reverse DNS
.
On 11 November 2006, Free announced the deployment of a new FTTH network for its subscribers. The initial plan's goal is to cover Paris as well as some towns in the Paris suburbs and selected neighborhoods in other French cities by 2012. By December 2007, the work was 30% finished, and the remaining work was progressing "at a furious pace".
On 31 August 2007, Free updated the offer with more details. Download bandwidth shall be 100 Mbit/s and TV services shall be available for two televisions, at the same price of 29.99€/month.
Free has developed its own fiber network technology, called Iliad P2P, based on Ethernet in the First Mile
and having a point to point (P2P) topology
. High curvature optic fibers are manufactured by the Dutch company Draka.
The deployment
is still essentially in the horizontal phase (the vertical phase being connection to the subscriber premises), and large-scale deployment to customers is foreseen. On 26 June 2008, Maxime Lombardini and the mayor inaugurated Free's FTTH network in a district of Montpellier
.
On March 2008, Iliad
made the commitment to cover Paris at 75% by the second semester of 2009, and reiterated its goal to connect 4 million French homes to its own FTTH network by 2012. Significant volumes of subscribers will be connected as soon as the legislative framework is in place, expected by ARCEP for autumn 2009.
The Voiceband
Dial-up internet access offer counts for a very small number of subscribers currently, as 98% of French homes were eligible for ADSL
in 2006.
Pricing
Free began his activities with the famous free-of-charge Internet access, although data phone calls
fees are not included. Another offer combines an Internet access with 50 hours of data phone calls
for 14.94 euro
s per month.
, which consists of the Set-top box
and Modem
. Because of the device's popularity and reputation, it eventually became the name of the offer.
According to a study published by Google
at the RIPE
meeting in October 2008, Free is probably the largest native IPv6
ISP
in the World
. By end 2008, almost all French IPv6
traffic measured in the study comes from Free customers.
Free deployed the IPv6
infrastructure
in only 5 weeks, from 7 November to 11 December 2007, thanks to an innovative 6rd (IPv6 rapid deployment)
proposal by Rémi Després
.
Wifi community network
In 2003, Free introduced unlimited phone calls at no additional price, while other phone operators
or ISPs charged per-minute fees for telephone calls. Competitors have then been forced to imitate these changes, but with fewer destinations included or at an additional price. Bundled Free subscribers enjoy same free calls as those unbundled since March 2004. Calls to United States and Canada have been free of charge since December 2005.
In 2006, Free and France Telecom
were in conflict against an unfair increase of Neuf Cegetel
own termination tariff, aimed at undermining unlimited phone offers in France. The French regulator ARCEP then decided to apply a threshold for call termination. Unlimited free phone calls have been perennial in France since then.
Telephone services
A wide range of telephone services are provided at no additional cost, such as an online answering machine
, ringback tone
customization, call transfer
, caller ID
, inbound and outbound call filtering, conference call
s, and Wi-Fi
voice SIP
.
Since April 2007, each customer has been assigned a fax number in addition to the traditional phone number. This additional line
is dedicated to the online faxing
service.
According to a study published in 2008 by Light Reading, Free is by far the largest IPTV
carrier in the World
. This fact is also confirmed by the TV Markets Quarterly Monitoring.
ARDP protocol creator
Access rights of television channels are applied securely without requiring any smartcard
, thanks to the ARDP protocol created by Free and submitted to the community through the IETF.
(including Free and Alice brands) is the second-largest ISP
in France. The leader is Orange (former state monopoly
company France Telecom
), and the third is SFR
.
In 2007 (a major consolidation
year in the French broadband
market), Free was the only ISP
brand to gain market share.
Free was the second-largest French ISP
until end June 2007, when competitor Neuf Cegetel
acquired
Club Internet (T-Online
France). Neuf Cegetel
used to grow essentially by purchasing its competitors, until it was itself absorbed by SFR
. Until 2009, Free has always had a higher organic growth
than Neuf Cegetel
and SFR
.
Iliad
regained its second place after buying "Alice Telecom" from Telecom Italia
in the summer of 2008.
Until the purchase of Alice France, Free's subscribers growth was exclusively organic
, except for the strategic acquisition of the Citéfibre FTTH ISP
in 2006 (about 500 subscribers).
able ISP
in France and to have the lowest subscriber acquisition
cost amongst French operators
.
The unbundling ratio is one of the key strategic figures:
Because of bandwidth cost, only a subset of the TV
services is offered to bundled subscribers; while unbundled
subscribers can access value-added services such as VOD
and Subscription VOD
. These services' revenue
s are constantly increasing.
In 2007, Free had the greatest EBITDA margin of the sector in Europe, was the only actor to gain market share in France and had a debt
ratio 10 times lower than the industry average. Thanks to these assets, the initial FTTH deployment (targeted at 2012) will be entirely self-financed by existing activities.
Although investors are concerned about the investments in both the 3G mobile network and an FTTH network (1 billion euros each), the perspectives of Free and of the whole sector in Europe are promising according to analysts.
Free is the last independent
operator in France. Google
is sometimes suggested as a comparison for the Free spirit. Unlike all other French broadband ISPs
, nearly everything is designed within the company: Freebox devices, DSLAMs
, network switch
es and the backend billing system. The company has a medium- and long-term industrial strategy rather than the short-term financial strategy of its competitors.
Free is often designated by journalists as the "broadband maverick", the "troublemaker of the Internet", a "do-it-yourselfer", a "pioneer in IPTV", a "truly disruptive company", the "geek
's ISP", the "cactus of the telecoms", the "Broadband Rebel", "one of the greatest French industrial successes of the last twenty years", a "Silicon Valley success story", a "Robin Hood", an "Uncle Scrooge", a "nightmare vision for Orange, SFR and Bouygues".
Openness
The ISP, as well as its owner Xavier Niel
, promote free and independent
media, such as:
Corporate culture
Corporate culture appears obvious from these remarkable facts:
Popularity in France
"Freenaut" is the common designation for each internaut
using the Internet through a Free connection. This community is estimated to reach between 10 and 12 million individuals as of March 2009. The Freenaut community includes a core group of technology enthusiasts who contribute to Free's influence and popularity in several ways:
According to recurrent audience measurement
reports conducted by Médiamétrie
, Free's general portal is the fourth most popular website
in France. During peak load hours, Free accounts for nearly half the traffic on the Amsterdam Internet Exchange
.
Services
In French
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
, which is a subsidiary of Iliad
Iliad (company)
Iliad S.A. is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed telephony services, prepaid phone cards and internet access providing and hosting services. The company was founded by Xavier Niel in 1999....
. It operates in France.
It was the first company to offer a "triple play
Triple play (telecommunications)
In telecommunications, triple play service is a marketing term for the provisioning of two bandwidth-intensive services, high-speed Internet access and television, and a less bandwidth-demanding service, telephone, over a single broadband connection. Triple play focuses on a combined business...
" service in France, through its self-produced singular Freebox
Freebox
The Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
set-top box
Set-top box
A set-top box or set-top unit is an information appliance device that generally contains a tuner and connects to a television set and an external source of signal, turning the signal into content which is then displayed on the television screen or other display device.-History:Before the...
. It claims to be the first company to have invented the box
Set-top box
A set-top box or set-top unit is an information appliance device that generally contains a tuner and connects to a television set and an external source of signal, turning the signal into content which is then displayed on the television screen or other display device.-History:Before the...
marketing concept in France, in reference to all the other French ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
s, who thereafter released "triple play" modem
Modem
A modem is a device that modulates an analog carrier signal to encode digital information, and also demodulates such a carrier signal to decode the transmitted information. The goal is to produce a signal that can be transmitted easily and decoded to reproduce the original digital data...
s named to include the anglicism
Anglicism
An Anglicism, as most often defined, is a word borrowed from English into another language. "Anglicism" also describes English syntax, grammar, meaning, and structure used in another language with varying degrees of corruption.-Anglicisms in Chinese:...
box as a suffix. These boxes provide comprehensive telecommunication services, such as high-speed internet
Broadband
The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
, telephone and digital television
IPTV
Internet Protocol television is a system through which television services are delivered using the Internet protocol suite over a packet-switched network such as the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats.IPTV services...
packages, leading to Free becoming the world's number one IPTV provider, through almost systematic offering of IPTV to its subscriber and optimising it to be available on most landlines. Free is recognized as the broadband innovations driver in France, and as the driver of competitive ISP offers in France and in the 30 OECD countries.
1999–2001: Network building and voiceband
Free was the third ISPInternet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
in France to offer Internet
Internet
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...
access without a subscription or a surcharged phone number, on 26 April 1999. Unlike its predecessors in the niche of access without subscription (World Online
World Online
World Online was a European Internet Service Provider which came to prominence in the late 1990s dotcom boom.Founded by Dutch entrepreneur Nina Brink, World Online's name indicated its aspiration to rival the hugely successful American ISP, AOL . The company aimed to provide free internet access...
on 1999-04-01 and Freesurf on 1999-04-19), Free's offer was not restricted in time or number of subscribers.
In 2002, Free was the first ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
to provide a V.92
56K modem
56k modems are voiceband modems nominally capable of download speeds up to 56 kbit/s . In the late 1990s, they were the most popular access method for personal Internet usage, but their use had declined as broadband technologies such as DSL gained wider availability.-Speed:The 56 kbit/s...
connection.
Free dial-up offer milestones | |||
---|---|---|---|
Date | Technology | Down IP Internet Protocol The Internet Protocol is the principal communications protocol used for relaying datagrams across an internetwork using the Internet Protocol Suite... |
Up IP Internet Protocol The Internet Protocol is the principal communications protocol used for relaying datagrams across an internetwork using the Internet Protocol Suite... |
1999-04-26 | Voiceband Voiceband In electronics, voiceband means the typical human hearing frequency range that is from 20 Hz to 20 kHz. In telephony, it means the frequency range normally transmitted by a telephone line, generally about 200–3600 Hz. Frequency-division multiplexing in telephony normally uses... |
33.6 kbit/s | 33,6 kbit/s |
2002-02-27 | V.92 | 56 kbit/s | 33,6 kbit/s |
2002-2003: ADSL at a disruptive price
Since September 2002, Free contributed significantly to French ADSL boom. The offer was able to launch as soon as the incumbent was forced to stop abuse of dominant position and to apply fair wholesale prices.Free bundled ADSL offer milestones | |||
---|---|---|---|
Date | Technology | Down ATM Asynchronous Transfer Mode Asynchronous Transfer Mode is a standard switching technique designed to unify telecommunication and computer networks. It uses asynchronous time-division multiplexing, and it encodes data into small, fixed-sized cells. This differs from approaches such as the Internet Protocol or Ethernet that... |
Up ATM Asynchronous Transfer Mode Asynchronous Transfer Mode is a standard switching technique designed to unify telecommunication and computer networks. It uses asynchronous time-division multiplexing, and it encodes data into small, fixed-sized cells. This differs from approaches such as the Internet Protocol or Ethernet that... |
2002-09-19 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
512 kbit/s | 128 kbit/s |
2003-12-12 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
1024 kbit/s | 128 kbit/s |
2004-07-27 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
2048 kbit/s | 128 kbit/s |
2005-02-09 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
10 Mbit/s | 320 kbit/s |
2005-07-20 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
10 Mbit/s | 1 Mbit/s |
2008-03-20 | ADSL2+ | 22 Mbit/s | 1 Mbit/s |
2004-2006: Unbundled ADSL and "triple play"
Unbundling, in France, refers to the obligation for the incumbent carrier France TelecomFrance Télécom
France Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...
to lease the Local loop
Local loop
In telephony, the local loop is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the carrier or telecommunications service provider's network...
, because it is a natural monopoly
Natural monopoly
A monopoly describes a situation where all sales in a market are undertaken by a single firm. A natural monopoly by contrast is a condition on the cost-technology of an industry whereby it is most efficient for production to be concentrated in a single form...
. Although the unbundling process was intended to start by 2000, the actual unbundling process actually started at the end of 2002, after a long conflict between the French regulation authority ARCEP and the non-cooperative incumbent.
Free has to pay a rental fee of 9€ per month and per subscriber to the incumbent for the Twisted pair
Twisted pair
Twisted pair cabling is a type of wiring in which two conductors are twisted together for the purposes of canceling out electromagnetic interference from external sources; for instance, electromagnetic radiation from unshielded twisted pair cables, and crosstalk between neighboring pairs...
of Copper
Copper
Copper is a chemical element with the symbol Cu and atomic number 29. It is a ductile metal with very high thermal and electrical conductivity. Pure copper is soft and malleable; an exposed surface has a reddish-orange tarnish...
between the area central office
Telephone exchange
In the field of telecommunications, a telephone exchange or telephone switch is a system of electronic components that connects telephone calls...
and the subscriber premises
Demarcation point
In telephony, the demarcation point is the point at which the public switched telephone network ends and connects with the customer's on-premises wiring. It is the dividing line which determines who is responsible for installation and maintenance of wiring and equipment -- customer/subscriber, or...
. Although more expensive than the real cost of 7.63€, this solution is still far more profitable than the bundled option.
Since January 2003, a Freenaut has maintained an unofficial website showing figures and graphics about Free unbundled network deployment (Free Unbundling ). Another Freenaut website has provided network status monitoring maps (Unbundling status and location ) since the end of 2003. These initiatives are made possible thanks to the transparency of Free's network: their equipment replies to ping
Ping
Ping is a computer network administration utility used to test the reachability of a host on an Internet Protocol network and to measure the round-trip time for messages sent from the originating host to a destination computer...
and has a meaningful reverse DNS
Reverse DNS lookup
In computer networking, reverse DNS lookup or reverse DNS resolution is the determination of a domain name that is associated with a given IP address using the Domain Name System of the Internet....
.
Free unbundled ADSL offer milestones | |||
---|---|---|---|
Date | Technologies | Down ATM Asynchronous Transfer Mode Asynchronous Transfer Mode is a standard switching technique designed to unify telecommunication and computer networks. It uses asynchronous time-division multiplexing, and it encodes data into small, fixed-sized cells. This differs from approaches such as the Internet Protocol or Ethernet that... |
Up ATM Asynchronous Transfer Mode Asynchronous Transfer Mode is a standard switching technique designed to unify telecommunication and computer networks. It uses asynchronous time-division multiplexing, and it encodes data into small, fixed-sized cells. This differs from approaches such as the Internet Protocol or Ethernet that... |
2003-11-27 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
1024 kbit/s | 256 kbit/s |
2003-12-12 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
2048 kbit/s | 256 kbit/s |
2004-06-04 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
5 Mbit/s | 350 kbit/s |
2004-08-24 | ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... |
6 Mbit/s | 1 Mbit/s |
2004-10-20 | ADSL2+ | 15 Mbit/s | 1 Mbit/s |
2005-01-06 | ADSL2+ | 20 Mbit/s | 1 Mbit/s |
2005-11-08 | ADSL2+ | 24 Mbit/s | 1 Mbit/s |
2006-07-26 |
|
28 Mbit/s | 1 Mbit/s |
2007-06-21 |
Broadcom Broadcom Corporation is a fabless semiconductor company in the wireless and broadband communication business. The company is headquartered in Irvine, California, USA. Broadcom was founded by a professor-student pair Henry Samueli and Henry T. Nicholas III from the University of California, Los... Nitro Broadcom Broadcom Corporation is a fabless semiconductor company in the wireless and broadband communication business. The company is headquartered in Irvine, California, USA. Broadcom was founded by a professor-student pair Henry Samueli and Henry T. Nicholas III from the University of California, Los... PhyR |
28 Mbit/s | 1 Mbit/s |
2007-present: Fiber to the home
Free FTTH deployment milestones | ||||
---|---|---|---|---|
Date | Technology | Down IP Internet Protocol The Internet Protocol is the principal communications protocol used for relaying datagrams across an internetwork using the Internet Protocol Suite... |
Up IP Internet Protocol The Internet Protocol is the principal communications protocol used for relaying datagrams across an internetwork using the Internet Protocol Suite... |
Deployment |
2006-09-11 | Iliad P2P | 50 Mbit/s | 50 Mbit/s | One NRO and some testers in Paris |
2007-08-31 | Iliad P2P | 100 Mbit/s | 50 Mbit/s | Some NROs and few subscribers in Paris |
2008-06-26 | Iliad P2P | 100 Mbit/s | 50 Mbit/s | Inauguration of Montpellier Montpellier -Neighbourhoods:Since 2001, Montpellier has been divided into seven official neighbourhoods, themselves divided into sub-neighbourhoods. Each of them possesses a neighbourhood council.... FTTH network |
2009-12-01 | Iliad P2P | 100 Mbit/s | 50 Mbit/s | Inauguration of Valenciennes Valenciennes Valenciennes is a commune in the Nord department in northern France.It lies on the Scheldt river. Although the city and region had seen a steady decline between 1975 and 1990, it has since rebounded... FTTH network |
On 11 November 2006, Free announced the deployment of a new FTTH network for its subscribers. The initial plan's goal is to cover Paris as well as some towns in the Paris suburbs and selected neighborhoods in other French cities by 2012. By December 2007, the work was 30% finished, and the remaining work was progressing "at a furious pace".
On 31 August 2007, Free updated the offer with more details. Download bandwidth shall be 100 Mbit/s and TV services shall be available for two televisions, at the same price of 29.99€/month.
Free has developed its own fiber network technology, called Iliad P2P, based on Ethernet in the First Mile
Ethernet in the First Mile
Ethernet in the first mile refers to using one of the Ethernet family of computer network protocols between a telecommunications company and a customer's premise. From the customer's point of view it is their "first" mile, although from the access networks' point of view it is known as the "last...
and having a point to point (P2P) topology
Network topology
Network topology is the layout pattern of interconnections of the various elements of a computer or biological network....
. High curvature optic fibers are manufactured by the Dutch company Draka.
The deployment
System deployment
The deployment of a mechanical device, electrical system, computer program, etc., is its assembly or transformation from a packaged form to an operational working state....
is still essentially in the horizontal phase (the vertical phase being connection to the subscriber premises), and large-scale deployment to customers is foreseen. On 26 June 2008, Maxime Lombardini and the mayor inaugurated Free's FTTH network in a district of Montpellier
Montpellier
-Neighbourhoods:Since 2001, Montpellier has been divided into seven official neighbourhoods, themselves divided into sub-neighbourhoods. Each of them possesses a neighbourhood council....
.
On March 2008, Iliad
Iliad (company)
Iliad S.A. is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed telephony services, prepaid phone cards and internet access providing and hosting services. The company was founded by Xavier Niel in 1999....
made the commitment to cover Paris at 75% by the second semester of 2009, and reiterated its goal to connect 4 million French homes to its own FTTH network by 2012. Significant volumes of subscribers will be connected as soon as the legislative framework is in place, expected by ARCEP for autumn 2009.
Voiceband
ExtentThe Voiceband
Voiceband
In electronics, voiceband means the typical human hearing frequency range that is from 20 Hz to 20 kHz. In telephony, it means the frequency range normally transmitted by a telephone line, generally about 200–3600 Hz. Frequency-division multiplexing in telephony normally uses...
Dial-up internet access offer counts for a very small number of subscribers currently, as 98% of French homes were eligible for ADSL
Asymmetric Digital Subscriber Line
Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice...
in 2006.
Pricing
Free began his activities with the famous free-of-charge Internet access, although data phone calls
Telephone call
A telephone call is a connection over a telephone network between the calling party and the called party.-Information transmission:A telephone call may carry ordinary voice transmission using a telephone, data transmission when the calling party and called party are using modems, or facsimile...
fees are not included. Another offer combines an Internet access with 50 hours of data phone calls
Telephone call
A telephone call is a connection over a telephone network between the calling party and the called party.-Information transmission:A telephone call may carry ordinary voice transmission using a telephone, data transmission when the calling party and called party are using modems, or facsimile...
for 14.94 euro
Euro
The euro is the official currency of the eurozone: 17 of the 27 member states of the European Union. It is also the currency used by the Institutions of the European Union. The eurozone consists of Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg,...
s per month.
Freebox offer
Initially, Freebox was the name of the Freebox deviceFreebox
The Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
, which consists of the Set-top box
Set-top box
A set-top box or set-top unit is an information appliance device that generally contains a tuner and connects to a television set and an external source of signal, turning the signal into content which is then displayed on the television screen or other display device.-History:Before the...
and Modem
Modem
A modem is a device that modulates an analog carrier signal to encode digital information, and also demodulates such a carrier signal to decode the transmitted information. The goal is to produce a signal that can be transmitted easily and decoded to reproduce the original digital data...
. Because of the device's popularity and reputation, it eventually became the name of the offer.
- Price: 29.99 euroEuroThe euro is the official currency of the eurozone: 17 of the 27 member states of the European Union. It is also the currency used by the Institutions of the European Union. The eurozone consists of Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg,...
s - Best broadbandBroadbandThe term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
connectivityTelecommunication circuitA telecommunication circuit is any line, conductor, or other conduit by which information is transmitted.A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use...
available for the subscriber home: FTTH, unbundled or bundled - "Triple playTriple play (telecommunications)In telecommunications, triple play service is a marketing term for the provisioning of two bandwidth-intensive services, high-speed Internet access and television, and a less bandwidth-demanding service, telephone, over a single broadband connection. Triple play focuses on a combined business...
" (broadband bundled connectionTelecommunication circuitA telecommunication circuit is any line, conductor, or other conduit by which information is transmitted.A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use...
) or "quadruple play" (broadband unbundled or FTTH connectionTelecommunication circuitA telecommunication circuit is any line, conductor, or other conduit by which information is transmitted.A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use...
) services - Free-of-charge migration to better connectivityTelecommunication circuitA telecommunication circuit is any line, conductor, or other conduit by which information is transmitted.A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use...
when available to subscriber - Possibility to update the FreeboxFreeboxThe Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
device; the upgrade price decreases with time and is free of charge after three years of subscription - A /60 IPv6IPv6Internet Protocol version 6 is a version of the Internet Protocol . It is designed to succeed the Internet Protocol version 4...
prefix
Internet access
Early IPv6 deploymentAccording to a study published by Google
Google
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies. Google hosts and develops a number of Internet-based services and products, and generates profit primarily from advertising through its AdWords program...
at the RIPE
RIPE
Réseaux IP Européens is a forum open to all parties with an interest in the technical development of the Internet. The RIPE community’s objective is to ensure that the administrative and technical coordination necessary to maintain and develop the Internet continues...
meeting in October 2008, Free is probably the largest native IPv6
IPv6
Internet Protocol version 6 is a version of the Internet Protocol . It is designed to succeed the Internet Protocol version 4...
ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
in the World
World
World is a common name for the whole of human civilization, specifically human experience, history, or the human condition in general, worldwide, i.e. anywhere on Earth....
. By end 2008, almost all French IPv6
IPv6
Internet Protocol version 6 is a version of the Internet Protocol . It is designed to succeed the Internet Protocol version 4...
traffic measured in the study comes from Free customers.
Free deployed the IPv6
IPv6
Internet Protocol version 6 is a version of the Internet Protocol . It is designed to succeed the Internet Protocol version 4...
infrastructure
Infrastructure
Infrastructure is basic physical and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function...
in only 5 weeks, from 7 November to 11 December 2007, thanks to an innovative 6rd (IPv6 rapid deployment)
IPv6 rapid deployment
6rd is a mechanism to facilitate IPv6 rapid deployment across IPv4 infrastructures of Internet service providers .It is derived from 6to4, a preexisting mechanism to transfer IPv6 packets over the IPv4 network, with the significant change that it operates entirely within the end-user's ISP's...
proposal by Rémi Després
Rémi Després
Rémi Després is a French engineer and entrepreneur known for his contributions on Data networking.-Education:In 1961-1963, Rémi Després attended École Polytechnique of Paris, of which he holds an Engineer degree....
.
Wifi community network
Telephone
Included telephone callsIncluded international phone calls | ||
---|---|---|
Date | Number of destinations at no extra cost | |
Landline Landline A landline was originally an overland telegraph wire, as opposed to an undersea cable. Currently, landline refers to a telephone line which travels through a solid medium, either metal wire or optical fibre, as distinguished from a mobile cellular line, where transmission is via radio waves... |
Mobiles Mobile phone A mobile phone is a device which can make and receive telephone calls over a radio link whilst moving around a wide geographic area. It does so by connecting to a cellular network provided by a mobile network operator... |
|
July 2003 | 1 (Metropolitan France, unbundled subscribers only) |
0 |
March 2004 | 1 (Metropolitan France, all subscribers since then) |
0 |
December 2005 | 15 (Germany, Australia, Austria, Canada, China, Spain, United States, Ireland, Israel, Italy, Netherlands, Portugal, United Kingdom, Singapore ) |
2 (United States and Canada) |
June 2006 | 26 (Taiwan Taiwan Taiwan , also known, especially in the past, as Formosa , is the largest island of the same-named island group of East Asia in the western Pacific Ocean and located off the southeastern coast of mainland China. The island forms over 99% of the current territory of the Republic of China following... , Norway, Canary Islands Canary Islands The Canary Islands , also known as the Canaries , is a Spanish archipelago located just off the northwest coast of mainland Africa, 100 km west of the border between Morocco and the Western Sahara. The Canaries are a Spanish autonomous community and an outermost region of the European Union... , Jersey Jersey Jersey, officially the Bailiwick of Jersey is a British Crown Dependency off the coast of Normandy, France. As well as the island of Jersey itself, the bailiwick includes two groups of small islands that are no longer permanently inhabited, the Minquiers and Écréhous, and the Pierres de Lecq and... , Greece...) |
2 |
January 2007 | 49 (Turkey, Poland, Luxembourg Luxembourg Luxembourg , officially the Grand Duchy of Luxembourg , is a landlocked country in western Europe, bordered by Belgium, France, and Germany. It has two principal regions: the Oesling in the North as part of the Ardennes massif, and the Gutland in the south... , Russia, Japan...) |
2 |
September 2007 | 70 (Peru Peru Peru , officially the Republic of Peru , is a country in western South America. It is bordered on the north by Ecuador and Colombia, on the east by Brazil, on the southeast by Bolivia, on the south by Chile, and on the west by the Pacific Ocean.... , Venezuela Venezuela Venezuela , officially called the Bolivarian Republic of Venezuela , is a tropical country on the northern coast of South America. It borders Colombia to the west, Guyana to the east, and Brazil to the south... , South Korea South Korea The Republic of Korea , , is a sovereign state in East Asia, located on the southern portion of the Korean Peninsula. It is neighbored by the People's Republic of China to the west, Japan to the east, North Korea to the north, and the East China Sea and Republic of China to the south... , New Zealand...) |
2 |
February 2009 | 100 (India, South Africa, Laos Laos Laos Lao: ສາທາລະນະລັດ ປະຊາທິປະໄຕ ປະຊາຊົນລາວ Sathalanalat Paxathipatai Paxaxon Lao, officially the Lao People's Democratic Republic, is a landlocked country in Southeast Asia, bordered by Burma and China to the northwest, Vietnam to the east, Cambodia to the south and Thailand to the west... , Colombia Colombia Colombia, officially the Republic of Colombia , is a unitary constitutional republic comprising thirty-two departments. The country is located in northwestern South America, bordered to the east by Venezuela and Brazil; to the south by Ecuador and Peru; to the north by the Caribbean Sea; to the... , Indonesia Indonesia Indonesia , officially the Republic of Indonesia , is a country in Southeast Asia and Oceania. Indonesia is an archipelago comprising approximately 13,000 islands. It has 33 provinces with over 238 million people, and is the world's fourth most populous country. Indonesia is a republic, with an... ...) |
2 |
December 2009 | 103 (Morocco Morocco Morocco , officially the Kingdom of Morocco , is a country located in North Africa. It has a population of more than 32 million and an area of 710,850 km², and also primarily administers the disputed region of the Western Sahara... , Paraguay Paraguay Paraguay , officially the Republic of Paraguay , is a landlocked country in South America. It is bordered by Argentina to the south and southwest, Brazil to the east and northeast, and Bolivia to the northwest. Paraguay lies on both banks of the Paraguay River, which runs through the center of the... , Trinidad and Tobago Trinidad and Tobago Trinidad and Tobago officially the Republic of Trinidad and Tobago is an archipelagic state in the southern Caribbean, lying just off the coast of northeastern Venezuela and south of Grenada in the Lesser Antilles... ) |
2 |
In 2003, Free introduced unlimited phone calls at no additional price, while other phone operators
Telephone operator
A telephone operator is either* a person who provides assistance to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay phone, collect calls , calls which are billed to a credit card, station-to-station and person-to-person calls, and certain...
or ISPs charged per-minute fees for telephone calls. Competitors have then been forced to imitate these changes, but with fewer destinations included or at an additional price. Bundled Free subscribers enjoy same free calls as those unbundled since March 2004. Calls to United States and Canada have been free of charge since December 2005.
In 2006, Free and France Telecom
France Télécom
France Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...
were in conflict against an unfair increase of Neuf Cegetel
Neuf Cegetel
Neuf Cegetel is a French wireline telecom services provider and a mobile virtual network operator offering different services to consumers, enterprises and wholesale customers, ranking number two in the country...
own termination tariff, aimed at undermining unlimited phone offers in France. The French regulator ARCEP then decided to apply a threshold for call termination. Unlimited free phone calls have been perennial in France since then.
Telephone services
A wide range of telephone services are provided at no additional cost, such as an online answering machine
Answering machine
The answering machine or message machine, also known as the telephone answering machine in the UK and some Commonwealth countries) and previously known as an ansaphone, ansafone, or telephone answering device is a device for answering telephones and recording callers' messages.Unlike voicemail,...
, ringback tone
Ringback tone
A ringback tone is an audible indication that is heard on the telephone line by the caller while the phone they are calling is being rung. It is normally a repeated tone, designed to assure the calling party that the called party's line is ringing, although the ring-back tone may be out of sync...
customization, call transfer
Call transfer
A call transfer is a telecommunications mechanism that enables a user to relocate an existing call to another phone or attendant console by using the transfer button and dialing the required location. The transferred call is either announced or unannounced....
, caller ID
Caller ID
Caller ID , also called calling line identification or calling number identification or Calling Line Identification Presentation , is a telephone service, available in analog and digital phone systems and most Voice over Internet Protocol applications, that transmits a caller's number to...
, inbound and outbound call filtering, conference call
Conference call
A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party...
s, and Wi-Fi
Wi-Fi
Wi-Fi or Wifi, is a mechanism for wirelessly connecting electronic devices. A device enabled with Wi-Fi, such as a personal computer, video game console, smartphone, or digital audio player, can connect to the Internet via a wireless network access point. An access point has a range of about 20...
voice SIP
Session Initiation Protocol
The Session Initiation Protocol is an IETF-defined signaling protocol widely used for controlling communication sessions such as voice and video calls over Internet Protocol . The protocol can be used for creating, modifying and terminating two-party or multiparty sessions...
.
Since April 2007, each customer has been assigned a fax number in addition to the traditional phone number. This additional line
Telephone line
A telephone line or telephone circuit is a single-user circuit on a telephone communication system...
is dedicated to the online faxing
Internet fax
Internet fax uses the Internet to receive and send faxes.Internet faxing, "e-Fax" or "online faxing" is a general term which refers to sending a document facsimile using the Internet, rather than using only phone networks with a fax machine.Depending on the specific method/implementation ,...
service.
Television
IPTV leaderAccording to a study published in 2008 by Light Reading, Free is by far the largest IPTV
IPTV
Internet Protocol television is a system through which television services are delivered using the Internet protocol suite over a packet-switched network such as the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats.IPTV services...
carrier in the World
World
World is a common name for the whole of human civilization, specifically human experience, history, or the human condition in general, worldwide, i.e. anywhere on Earth....
. This fact is also confirmed by the TV Markets Quarterly Monitoring.
ARDP protocol creator
Access rights of television channels are applied securely without requiring any smartcard
Smart card
A smart card, chip card, or integrated circuit card , is any pocket-sized card with embedded integrated circuits. A smart card or microprocessor cards contain volatile memory and microprocessor components. The card is made of plastic, generally polyvinyl chloride, but sometimes acrylonitrile...
, thanks to the ARDP protocol created by Free and submitted to the community through the IETF.
Other services
- Unlimited Email addressesE-mail addressAn email address identifies an email box to which email messages are delivered. An example format of an email address is lewis@example.net which is read as lewis at example dot net...
(1 GBGigabyteThe gigabyte is a multiple of the unit byte for digital information storage. The prefix giga means 109 in the International System of Units , therefore 1 gigabyte is...
each), web GUIGraphical user interfaceIn computing, a graphical user interface is a type of user interface that allows users to interact with electronic devices with images rather than text commands. GUIs can be used in computers, hand-held devices such as MP3 players, portable media players or gaming devices, household appliances and...
based on Zimbra Collaboration SuiteZimbraZimbra Collaboration Suite is a groupware product created by Zimbra, Inc., located in Palo Alto, California, USA. The company was purchased by Yahoo! in September 2007, and subsequently purchased by VMware on Tuesday, January 12, 2010. The software consists of both client and server components... - 10 GBGigabyteThe gigabyte is a multiple of the unit byte for digital information storage. The prefix giga means 109 in the International System of Units , therefore 1 gigabyte is...
personal pagesPersonal web pagePersonal web pages are World Wide Web pages created by an individual to contain content of a personal nature rather than on behalf of an employer or institution. Personal web pages are often used solely for informative or entertainment purposes....
(PHPPHPPHP is a general-purpose server-side scripting language originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document...
, MySQLMySQLMySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...
/PostgreSQLPostgreSQLPostgreSQL, often simply Postgres, is an object-relational database management system available for many platforms including Linux, FreeBSD, Solaris, MS Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software...
, web tools such as WordPressWordPressWordPress is a free and open source blogging tool and publishing platform powered by PHP and MySQL. It is often customized into a content management system . It has many features including a plug-in architecture and a template system. WordPress is used by over 14.7% of Alexa Internet's "top 1...
) - Large file exchange (up to 10 GBGigabyteThe gigabyte is a multiple of the unit byte for digital information storage. The prefix giga means 109 in the International System of Units , therefore 1 gigabyte is...
) with features such as online movie playerVideo player (software)A video player is a kind of media player for playing back digital video data from media such as optical discs , as well as from files of appropriate formats such as MPEG, AVI, RealVideo, and QuickTime....
, etc...
Market share
Since August 2008, the parent company IliadIliad (company)
Iliad S.A. is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed telephony services, prepaid phone cards and internet access providing and hosting services. The company was founded by Xavier Niel in 1999....
(including Free and Alice brands) is the second-largest ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
in France. The leader is Orange (former state monopoly
Government monopoly
In economics, a government monopoly is a form of coercive monopoly in which a government agency or government corporation is the sole provider of a particular good or service and competition is prohibited by law...
company France Telecom
France Télécom
France Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...
), and the third is SFR
SFR
SFR is a French mobile phone company. It has over 20 million customers, and provides over 4.6 million households with high-speed internet access...
.
In 2007 (a major consolidation
Consolidation (business)
Consolidation or amalgamation is the act of merging many things into one. In business, it often refers to the mergers and acquisitions of many smaller companies into much larger ones. In the context of financial accounting, consolidation refers to the aggregation of financial statements of a group...
year in the French broadband
Broadband
The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
market), Free was the only ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
brand to gain market share.
Free was the second-largest French ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
until end June 2007, when competitor Neuf Cegetel
Neuf Cegetel
Neuf Cegetel is a French wireline telecom services provider and a mobile virtual network operator offering different services to consumers, enterprises and wholesale customers, ranking number two in the country...
acquired
Mergers and acquisitions
Mergers and acquisitions refers to the aspect of corporate strategy, corporate finance and management dealing with the buying, selling, dividing and combining of different companies and similar entities that can help an enterprise grow rapidly in its sector or location of origin, or a new field or...
Club Internet (T-Online
T-Online
T-Online, a former subsidiary and now business unit of Deutsche Telekom, is the biggest internet service provider in Germany. It evolved out of the proprietary German Bildschirmtext information service in 1995...
France). Neuf Cegetel
Neuf Cegetel
Neuf Cegetel is a French wireline telecom services provider and a mobile virtual network operator offering different services to consumers, enterprises and wholesale customers, ranking number two in the country...
used to grow essentially by purchasing its competitors, until it was itself absorbed by SFR
SFR
SFR is a French mobile phone company. It has over 20 million customers, and provides over 4.6 million households with high-speed internet access...
. Until 2009, Free has always had a higher organic growth
Organic growth
In finance, organic growth is the process of businesses expansion due to increasing overall customer base, increased output per customer or representative, new sales, or any combination of the above, as opposed to mergers and acquisitions that are examples of inorganic growth. Typically, the...
than Neuf Cegetel
Neuf Cegetel
Neuf Cegetel is a French wireline telecom services provider and a mobile virtual network operator offering different services to consumers, enterprises and wholesale customers, ranking number two in the country...
and SFR
SFR
SFR is a French mobile phone company. It has over 20 million customers, and provides over 4.6 million households with high-speed internet access...
.
Iliad
Iliad (company)
Iliad S.A. is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed telephony services, prepaid phone cards and internet access providing and hosting services. The company was founded by Xavier Niel in 1999....
regained its second place after buying "Alice Telecom" from Telecom Italia
Telecom Italia
Telecom Italia is the largest Italian telecommunications company, also active in the media and manufacturing industries. Now a private concern listed on the Borsa Italiana, it was founded in 1994 by the merger of several state-owned telecommunications companies, the most important of which was...
in the summer of 2008.
Until the purchase of Alice France, Free's subscribers growth was exclusively organic
Organic growth
In finance, organic growth is the process of businesses expansion due to increasing overall customer base, increased output per customer or representative, new sales, or any combination of the above, as opposed to mergers and acquisitions that are examples of inorganic growth. Typically, the...
, except for the strategic acquisition of the Citéfibre FTTH ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
in 2006 (about 500 subscribers).
Free broadband subscribers and market share since 2002 | ||||||||
---|---|---|---|---|---|---|---|---|
Year | Free Broadband Broadband The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times... subscribers |
ADSL Asymmetric Digital Subscriber Line Asymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice... subscribers in France |
Broadband Broadband The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times... subscribers in France |
|||||
Bundled | Unbundled | Total | Unbundling ratio | Total | Free market share | Total | Free market share | |
2002 | 95,000 | 3,000 | 98,000 | 3.1% | 1,361,377 | 7.2% | ||
2003 | 320,000 | 153,000 | 473,000 | 32.4% | 2,967,434 | 15.9% | ||
2004 | 500,000 | 549,000 | 1,049,000 | 52.4% | 6,072,723 | 17.2% | 6,529,997 | 16.0% |
2005 | 475,000 | 1,120,000 | 1,595,000 | 70.2% | 8,881,875 | 17,9% | 9,500,000 | 16,8% |
2006 | 548,000 | 1,730,000 | 2,278,000 | 75.9% | 12,019,000 | 19.0% | 12,700,000 | 17.9% |
2007 | 537,000 | 2,367,000 | 2,904,000 | 81.5% | 14,741,000 | 19.7% | 15,550,000 | 18.7% |
2008 | 901,132 | 3,323,868 | 4,225,000 | 78.7% | 16,804,000 | 25.1% | 17,819,000 | 23.7% |
2009 | 651,000 | 3,805,000 | 4,456,000 | 85.4% | 18,500,000 | 24.1% | 19,690,000 | 22.6% |
- Free has the lowest churn rateChurn rateChurn rate , in its broadest sense, is a measure of the number of individuals or items moving into or out of a collective over a specific period of time...
amongst French broadbandBroadbandThe term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
providers, below 1% per month. - IliadIliad (company)Iliad S.A. is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed telephony services, prepaid phone cards and internet access providing and hosting services. The company was founded by Xavier Niel in 1999....
targets 4 million BroadbandBroadbandThe term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
(ADSLAsymmetric Digital Subscriber LineAsymmetric digital subscriber line is a type of digital subscriber line technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice...
and FTTH) subscribers by 2010 and an unbundling ratio of 85%.
Profitability
Free claims to be the first profitProfit (accounting)
In accounting, profit can be considered to be the difference between the purchase price and the costs of bringing to market whatever it is that is accounted as an enterprise in terms of the component costs of delivered goods and/or services and any operating or other expenses.-Definition:There are...
able ISP
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
in France and to have the lowest subscriber acquisition
Customer acquisition management
Customer acquisition management is a term used to describe the methodologies and systems to manage customer prospects and inquiries, generally generated by a variety of marketing techniques. It can be considered the connectivity between advertising and customer relationship management...
cost amongst French operators
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
.
The unbundling ratio is one of the key strategic figures:
- Free has QoSQuality of serviceThe quality of service refers to several related aspects of telephony and computer networks that allow the transport of traffic with special requirements...
control on unbundled linesUnbundled AccessUnbundled access is an often practiced form of regulation during liberalization, where new entrants of the market are offered access to facilities of the incumbent, that are hard to duplicate...
since these are connectedTelecommunication circuitA telecommunication circuit is any line, conductor, or other conduit by which information is transmitted.A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use...
to Free's own DSLAMsDigital subscriber line access multiplexerA digital subscriber line access multiplexer is a network device, located in the telephone exchanges of the telecommunications operators. It connects multiple customer digital subscriber line interfaces to a high-speed digital communications channel using multiplexing techniques...
instead of France TelecomFrance TélécomFrance Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...
DSLAMsDigital subscriber line access multiplexerA digital subscriber line access multiplexer is a network device, located in the telephone exchanges of the telecommunications operators. It connects multiple customer digital subscriber line interfaces to a high-speed digital communications channel using multiplexing techniques...
. - Bundled lines generate expensive bandwidthBandwidth (computing)In computer networking and computer science, bandwidth, network bandwidth, data bandwidth, or digital bandwidth is a measure of available or consumed data communication resources expressed in bits/second or multiples of it .Note that in textbooks on wireless communications, modem data transmission,...
fees paid to the incumbentIncumbentThe incumbent, in politics, is the existing holder of a political office. This term is usually used in reference to elections, in which races can often be defined as being between an incumbent and non-incumbent. For example, in the 2004 United States presidential election, George W...
France TelecomFrance TélécomFrance Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...
. - TVTelevisionTelevision is a telecommunication medium for transmitting and receiving moving images that can be monochrome or colored, with accompanying sound...
multicastMulticastIn computer networking, multicast is the delivery of a message or information to a group of destination computers simultaneously in a single transmission from the source creating copies automatically in other network elements, such as routers, only when the topology of the network requires...
is not provided by France TelecomFrance TélécomFrance Telecom S.A. is the main telecommunications company in France, the third-largest in Europe and one of the largest in the world. It currently employs about 180,000 people and has 192.7 million customers worldwide . In 2010 the group had revenue of €45.5 billion...
DSLAMsDigital subscriber line access multiplexerA digital subscriber line access multiplexer is a network device, located in the telephone exchanges of the telecommunications operators. It connects multiple customer digital subscriber line interfaces to a high-speed digital communications channel using multiplexing techniques...
.
Because of bandwidth cost, only a subset of the TV
Television
Television is a telecommunication medium for transmitting and receiving moving images that can be monochrome or colored, with accompanying sound...
services is offered to bundled subscribers; while unbundled
Unbundled Access
Unbundled access is an often practiced form of regulation during liberalization, where new entrants of the market are offered access to facilities of the incumbent, that are hard to duplicate...
subscribers can access value-added services such as VOD
Video on demand
Video on Demand or Audio and Video On Demand are systems which allow users to select and watch/listen to video or audio content on demand...
and Subscription VOD
Video on demand
Video on Demand or Audio and Video On Demand are systems which allow users to select and watch/listen to video or audio content on demand...
. These services' revenue
Revenue
In business, revenue is income that a company receives from its normal business activities, usually from the sale of goods and services to customers. In many countries, such as the United Kingdom, revenue is referred to as turnover....
s are constantly increasing.
In 2007, Free had the greatest EBITDA margin of the sector in Europe, was the only actor to gain market share in France and had a debt
Debt
A debt is an obligation owed by one party to a second party, the creditor; usually this refers to assets granted by the creditor to the debtor, but the term can also be used metaphorically to cover moral obligations and other interactions not based on economic value.A debt is created when a...
ratio 10 times lower than the industry average. Thanks to these assets, the initial FTTH deployment (targeted at 2012) will be entirely self-financed by existing activities.
Although investors are concerned about the investments in both the 3G mobile network and an FTTH network (1 billion euros each), the perspectives of Free and of the whole sector in Europe are promising according to analysts.
Logos and slogans
Year | Slogan (translation) | Original French slogan |
---|---|---|
1999 | Liberty is priceless | La Liberté n'a pas de Prix |
2007 | Everything is included | C'est tout compris |
2008 | Undoubtedly the best offer since a long time | Sans doute la meilleure offre depuis bien longtemps |
2009 | He has Free, he has all included / understood | Il a Free, il a tout compris |
2011 | Feel Free |
Culture
DisruptiveFree is the last independent
Startup company
A startup company or startup is a company with a limited operating history. These companies, generally newly created, are in a phase of development and research for markets...
operator in France. Google
Google
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies. Google hosts and develops a number of Internet-based services and products, and generates profit primarily from advertising through its AdWords program...
is sometimes suggested as a comparison for the Free spirit. Unlike all other French broadband ISPs
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
, nearly everything is designed within the company: Freebox devices, DSLAMs
Digital subscriber line access multiplexer
A digital subscriber line access multiplexer is a network device, located in the telephone exchanges of the telecommunications operators. It connects multiple customer digital subscriber line interfaces to a high-speed digital communications channel using multiplexing techniques...
, network switch
Network switch
A network switch or switching hub is a computer networking device that connects network segments.The term commonly refers to a multi-port network bridge that processes and routes data at the data link layer of the OSI model...
es and the backend billing system. The company has a medium- and long-term industrial strategy rather than the short-term financial strategy of its competitors.
Free is often designated by journalists as the "broadband maverick", the "troublemaker of the Internet", a "do-it-yourselfer", a "pioneer in IPTV", a "truly disruptive company", the "geek
Geek
The word geek is a slang term, with different meanings ranging from "a computer expert or enthusiast" to "a carnival performer who performs sensationally morbid or disgusting acts", with a general pejorative meaning of "a peculiar or otherwise dislikable person, esp[ecially] one who is perceived to...
's ISP", the "cactus of the telecoms", the "Broadband Rebel", "one of the greatest French industrial successes of the last twenty years", a "Silicon Valley success story", a "Robin Hood", an "Uncle Scrooge", a "nightmare vision for Orange, SFR and Bouygues".
Openness
The ISP, as well as its owner Xavier Niel
Xavier Niel
Xavier Niel, born 25 August 1967 is a French entrepreneur and businessman, active in the telecommunications and technology industry and best known as founder and majority shareholder of the French Internet service provider Iliad trading under the Free brand...
, promote free and independent
Alternative media
Alternative media are media which provide alternative information to the mainstream media in a given context, whether the mainstream media are commercial, publicly supported, or government-owned...
media, such as:
- Television channels that have emerged through FreeboxFreeboxThe Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
thanks to fair and handy broadcast conditions: NolifeNolife (TV channel)Nolife is a French TV network. It describes itself as the TV "for geeks, nerds and otakus". It mainly deals with videogames, Japanese culture, technology and various other topics...
and arretsurimages.tv. - Toll-free legal music streaming: DeezerDeezerDeezer is a free music streaming service based in Paris, France. Deezer was launched on August 24, 2007. Deezer has negotiated rights to make 165,000 songs available for streaming legally via an agreement with Sony, as well as some of Universal's catalog...
. - TV 2.0: since June 2007, Freenauts can broadcast their own TV channel by plugging a simple analog camera into the FreeboxFreeboxThe Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
. - Emerging alternativeAlternative mediaAlternative media are media which provide alternative information to the mainstream media in a given context, whether the mainstream media are commercial, publicly supported, or government-owned...
press in France: Mediapart, Bakchich, Vendredi, and Terra Economica. - Video publishing platform vpod.tv.
Corporate culture
Corporate culture appears obvious from these remarkable facts:
- The call center is run almost entirely on UbuntuUbuntu (operating system)Ubuntu is a computer operating system based on the Debian Linux distribution and distributed as free and open source software. It is named after the Southern African philosophy of Ubuntu...
-based PCPersonal computerA personal computer is any general-purpose computer whose size, capabilities, and original sales price make it useful for individuals, and which is intended to be operated directly by an end-user with no intervening computer operator...
s. - On startup, each Freebox HD device displays Rock'n'roll on the TVTelevisionTelevision is a telecommunication medium for transmitting and receiving moving images that can be monochrome or colored, with accompanying sound...
screen. - On advertising pictures, the time displayed by the Freebox device is 13:37 (leetLeetLeet , also known as eleet or leetspeak, is an alternative alphabet for the English language that is used primarily on the Internet. It uses various combinations of ASCII characters to replace Latinate letters...
). - In February 2000, Xavier Niel offered 10 million francsFrench francThe franc was a currency of France. Along with the Spanish peseta, it was also a de facto currency used in Andorra . Between 1360 and 1641, it was the name of coins worth 1 livre tournois and it remained in common parlance as a term for this amount of money...
to GoogleGoogleGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies. Google hosts and develops a number of Internet-based services and products, and generates profit primarily from advertising through its AdWords program...
directors to buy their search engine activities in France (the offer was declined). - The name Free was chosen in 1999 two weeks before the launch of the service, and eventually became the company's name, the other candidate name being Online.
- The FreeboxFreeboxThe Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
device name was inspired by the name of a pack of cigarettes.
Popularity in France
"Freenaut" is the common designation for each internaut
Internaut
Internaut is a term for a designer, operator, or technically capable user of the Internet. Beginning with participants in the Internet Engineering Task Force , it gradually expanded to members of the Internet Society and the larger community....
using the Internet through a Free connection. This community is estimated to reach between 10 and 12 million individuals as of March 2009. The Freenaut community includes a core group of technology enthusiasts who contribute to Free's influence and popularity in several ways:
- User web sitesPersonal web pagePersonal web pages are World Wide Web pages created by an individual to contain content of a personal nature rather than on behalf of an employer or institution. Personal web pages are often used solely for informative or entertainment purposes....
hosted by Free for free. - Live TV Perso shows presenters.
- Télésite developers (news, weather, games, video blogs, alternate TV interfaces...).
- Free wikiWikiA wiki is a website that allows the creation and editing of any number of interlinked web pages via a web browser using a simplified markup language or a WYSIWYG text editor. Wikis are typically powered by wiki software and are often used collaboratively by multiple users. Examples include...
writers. - Developers of Freeplayer software.
- Contributors to Free bugtrackerBug tracking systemA bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work. It may be regarded as a type of issue tracking system....
. - Network monitoring, unbundling curve graphs and FTTH deployment maps.
According to recurrent audience measurement
Audience measurement
Audience measurement measures how many people are in an audience, usually in relation to radio listenership and television viewership, but also in relation to newspaper and magazine readership and, increasingly, web traffic on websites...
reports conducted by Médiamétrie
Médiamétrie
-External links: http://www.mediametrie.fr/ http://www.mediametrie.com/...
, Free's general portal is the fourth most popular website
Website
A website, also written as Web site, web site, or simply site, is a collection of related web pages containing images, videos or other digital assets. A website is hosted on at least one web server, accessible via a network such as the Internet or a private local area network through an Internet...
in France. During peak load hours, Free accounts for nearly half the traffic on the Amsterdam Internet Exchange
Amsterdam Internet Exchange
The Amsterdam Internet Exchange is an Internet exchange point situated in Amsterdam, in the Netherlands. AMS-IX started in 1994 and is a fast growing, non-profit, neutral and independent peering point...
.
See also
General- Free MobileFree MobileFree Mobile is a French mobile broadband company, part of the Iliad group. It is the fourth company to obtain a French national 3G licence.- 2007-2009: Application for a 3G license :...
− Mobile broadband company - FreeboxFreeboxThe Freebox is an ADSL modem that the French internet service provider named Free provides to its ADSL subscribers.Its main use is as a high-end wireless modem , but it also allows Free to offer added services using ADSL as support, like HD television , video recording with timeshifting...
− First French "triple play" set-top box
Services
- TV Perso – World's first personal television service (TV2.0) on TV
- FreeWifi – The largest WiFi community in the world in number of hotspots
External links
In English- Iliad S.A.—Free's Owner Corporate Site containing press releases
- Free Assistance—User Relations Center
In French
- Freenews—First independent news website and TV channel about Free held by volunteers
- UniversFeebox—Most active news website about Free held by volunteers
- Journal du Freenaute—News website about Free with some investigation items
- Freeplayer.org—Community of Freeplayer and related tools developers
- Freephonie.org—Community of Freenauts using the Freephonie SIP network
- Portail Free—Free's general portal
- Offre Internet—Internet offer description and subscription website