Government Transformation Programme (Malaysia)
Encyclopedia
The Government Transformation Programme (GTP) is the blueprint in Malaysia unveiled on 28 January, 2010 by the Malaysian Prime Minister
Najib Tun Razak
.
Dato Ser Najib Tun Razak
introduced a series of Key Performance Indicators
(KPIs) in order to measure and improve the efficiency and quality of government services as well as realizing the 1Malaysia
concept. Najib said that KPIs were implemented to ensure “the people’s satisfaction...whether they are satisfied with our service, whether we have solved their problems.”
Najib's announcement of the KPI effort was generally well-received. Deputy Prime Minister Tan Sri Muhyiddin Yassin said the KPI formula was a yardstick
against which the people could measure the performance of Najib and the government
. He said the KPIs would provide motivation for every minister to perform well.
The KPIs provide a mechanism for the evaluation
of ministries and other government agencies
including performance reviews carried out every six months. Each ministry has been required to establish specific KPIs including that focus on policy outcomes over the traditional emphasis on inputs typically found in government performance assessments and planning. KPIs include detailed job description
s and goals for ministers, deputy ministers, and some other senior government officials.
of the Malaysian government. These are known as National Key Result Areas (NKRAs). The NKRAs include crime prevention
, reducing government corruption, increased access to quality education
, improvements in the standard of living
for low income groups, upgrades to rural infrastructure
, and improvements in public transportation.
Street crime was 37% lower and overall crime was 16.24% lower in August of 2010 on a year-on-year basis. Pemandu attributed the drop to an increased police presence on the street and a special emphasis on policing high crime areas. Per the requirements of the crime reduction NKRA, 372,550 Rakan Cop members and 105,850 Skim Rondaan Sukarela members, and 6,791 police officers have been moved to patrol duties with 3,814 civilians taking over police desk jobs.
, the former CEO of Malaysia Airlines
, was appointed Minister Without a Portfolio and CEO of Performance Management and Delivery Unit (Pemandu), to work with Dr. Koh Tsu Koon
in training over 500 government officers to implement the KPI system. As CEO of Pemandu Idris will support the work of Koh, who is the minister in charge of National Unity and Performance Management.
In December 2010, it was reported that the cost to set up PEMANDU was RM 66 million, of which RM 47 million was paid to foreign consultants - RM 36 million went to the US consulting firm, McKinsey & Company
and RM 11 million to the Hay Group
, a US human resource management firm.
Prime Minister of Malaysia
The Prime Minister of Malaysia is the indirectly elected head of government of Malaysia. He is officially appointed by the Yang di-Pertuan Agong, the head of state, who in HM's judgment is likely to command the confidence of the majority of the members of that House of Representatives , the...
Najib Tun Razak
Najib Tun Razak
Dato' Sri Haji Mohd Najib bin Tun Haji Abdul Razak is the sixth, and since 2009, Prime Minister of Malaysia. He previously held the post of Deputy Prime Minister from 7 January 2004 until he succeeded Tun Abdullah Ahmad Badawi as Prime Minister on 3 April 2009. Najib is President of the United...
.
Key Performance Indicators
Immediately after assuming the office of Prime Minister of MalaysiaPrime Minister of Malaysia
The Prime Minister of Malaysia is the indirectly elected head of government of Malaysia. He is officially appointed by the Yang di-Pertuan Agong, the head of state, who in HM's judgment is likely to command the confidence of the majority of the members of that House of Representatives , the...
Dato Ser Najib Tun Razak
Najib Tun Razak
Dato' Sri Haji Mohd Najib bin Tun Haji Abdul Razak is the sixth, and since 2009, Prime Minister of Malaysia. He previously held the post of Deputy Prime Minister from 7 January 2004 until he succeeded Tun Abdullah Ahmad Badawi as Prime Minister on 3 April 2009. Najib is President of the United...
introduced a series of Key Performance Indicators
Key performance indicators
A performance indicator or key performance indicator is an industry jargon for a type of performance measurement.. KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged...
(KPIs) in order to measure and improve the efficiency and quality of government services as well as realizing the 1Malaysia
1Malaysia
1Malaysia is an on-going programme designed by Malaysian Prime Minister Najib Tun Razak on September 16, 2010, calling for the cabinet, government agencies, and civil servants to more strongly emphasize ethnic harmony, national unity, and efficient governance....
concept. Najib said that KPIs were implemented to ensure “the people’s satisfaction...whether they are satisfied with our service, whether we have solved their problems.”
Najib's announcement of the KPI effort was generally well-received. Deputy Prime Minister Tan Sri Muhyiddin Yassin said the KPI formula was a yardstick
Yardstick
A yardstick is a straightedge used to physically measure lengths of up to a yard high. Yardsticks are flat wooden boards with markings at regular intervals.-Construction:...
against which the people could measure the performance of Najib and the government
Government
Government refers to the legislators, administrators, and arbitrators in the administrative bureaucracy who control a state at a given time, and to the system of government by which they are organized...
. He said the KPIs would provide motivation for every minister to perform well.
The KPIs provide a mechanism for the evaluation
Evaluation
Evaluation is systematic determination of merit, worth, and significance of something or someone using criteria against a set of standards.Evaluation often is used to characterize and appraise subjects of interest in a wide range of human enterprises, including the arts, criminal justice,...
of ministries and other government agencies
Government agency
A government or state agency is a permanent or semi-permanent organization in the machinery of government that is responsible for the oversight and administration of specific functions, such as an intelligence agency. There is a notable variety of agency types...
including performance reviews carried out every six months. Each ministry has been required to establish specific KPIs including that focus on policy outcomes over the traditional emphasis on inputs typically found in government performance assessments and planning. KPIs include detailed job description
Job description
A job description is a list that a person might use for general tasks, or functions, and responsibilities of a position. It may often include to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, or a salary range...
s and goals for ministers, deputy ministers, and some other senior government officials.
National Key Result Areas
Najib has identified six major policy areas in which KPIs will play an especially important role in improving the effectivenessEffectiveness
Effectiveness is the capability of producing a desired result. When something is deemed effective, it means it has an intended or expected outcome, or produces a deep, vivid impression.-Etymology:...
of the Malaysian government. These are known as National Key Result Areas (NKRAs). The NKRAs include crime prevention
Crime prevention
Crime prevention is the attempt to reduce victimization and to deter crime and criminals. It is applied specifically to efforts made by governments to reduce crime, enforce the law, and maintain criminal justice.-Studies:...
, reducing government corruption, increased access to quality education
Education
Education in its broadest, general sense is the means through which the aims and habits of a group of people lives on from one generation to the next. Generally, it occurs through any experience that has a formative effect on the way one thinks, feels, or acts...
, improvements in the standard of living
Standard of living
Standard of living is generally measured by standards such as real income per person and poverty rate. Other measures such as access and quality of health care, income growth inequality and educational standards are also used. Examples are access to certain goods , or measures of health such as...
for low income groups, upgrades to rural infrastructure
Infrastructure
Infrastructure is basic physical and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function...
, and improvements in public transportation.
Crime reduction
The government is working to reduce the crime rate with a special focus on street crime, improve the perception of safety and policing through increased volunteer activity and public participation in public safety and policing, and improve the overall performance and professionalism of the criminal justice system. Efforts against street crime have been targeted at 50 high crime areas. Numerous additional police and security personnel have been assigned to patrol these areas and CCTV systems have been installed. The government claims a 32% reduction in street crime during the first two months of 2010 compared to the same period in 2009.Street crime was 37% lower and overall crime was 16.24% lower in August of 2010 on a year-on-year basis. Pemandu attributed the drop to an increased police presence on the street and a special emphasis on policing high crime areas. Per the requirements of the crime reduction NKRA, 372,550 Rakan Cop members and 105,850 Skim Rondaan Sukarela members, and 6,791 police officers have been moved to patrol duties with 3,814 civilians taking over police desk jobs.
Fighting corruption
The government is working to increase public trust in government, reduce fraud and waste in government procurement, and combat what it calls "grand corruption." The government has begun prosecutions of elected officials and civil servants, regardless of party affiliation. Whistleblower legislation and improved transparency in government contracts are key components of this effort. The government is also working to pass legislation to require those suspected of corruption to be brought to trial within one year. Performance will be assessed using Transparency International's Corruption Perception Index.Improving student outcomes
In order to improve education the Malaysian government is working to enhance pre-school enrollment rates among four and five-year-olds, ensure that children attain basic math skills and literacy after three years of education, develop high-performing key schools while improving the overall quality of education, and significantly improve the performance of teachers and administrators using "performance management."Raising living standards of low income households
This NKRA requires a standard definition of who qualifies as a low income household, "fast, high impact" efforts to alleviate "hardcore poverty" and putting "enablers" in place to further anti-poverty initiatives. By improving coordination among government agencies the time it takes for a household to apply for benefits has been reduced to seven days. It was previously two months. 44,000 low cost homes have been offered offered for sale to their tenants at below market rates.Improving rural basic infrastructure
Malaysia's population is 35% rural. Many villages still lack roads, electricity and access to clean water. The government plans to build or upgrade more than 7,000 kilometers of roads, provide 50,000 homes to the "rural and hardcore" poor, ensure access to safe water supplies for 360,000 households and extend electricity to 140,000 households, all before the end of 2012.Improving urban public transport
Public transportation in Malaysia is often inconvenient, unreliable, crowded, and late. The government's goal is to increase the percentage of commuters using public transit during the morning commute from 13% in 2010 to 25% in 2012 in the Klang Valley. Making public transit more reliable, comfortable, and convenient are also key goals.Unity and Performance Minister
Najib has created a new cabinet position to support the Unity and Performance Minister in implementing the KPI system. Idris JalaIdris Jala
Dato' Sri Idris Jala, who is from the Kelabit ancestry, is the current Minister without Portfolio in the Prime Minister's Department and chief executive officer of the Performance Management and Delivery Unit . He is a Senator in the Dewan Negara, upper house of parliament.Before that, Idris used...
, the former CEO of Malaysia Airlines
Malaysia Airlines
Malaysian Airline System Berhad , DBA Malaysia Airlines , is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz...
, was appointed Minister Without a Portfolio and CEO of Performance Management and Delivery Unit (Pemandu), to work with Dr. Koh Tsu Koon
Koh Tsu Koon
Tan Sri Dr. Koh Tsu Koon is a Malaysian politician. He was the Chief Minister of Penang from 1990 to 2008 and is currently a member of the Dewan Negara, the upper house of the Malaysian Parliament...
in training over 500 government officers to implement the KPI system. As CEO of Pemandu Idris will support the work of Koh, who is the minister in charge of National Unity and Performance Management.
In December 2010, it was reported that the cost to set up PEMANDU was RM 66 million, of which RM 47 million was paid to foreign consultants - RM 36 million went to the US consulting firm, McKinsey & Company
McKinsey & Company
McKinsey & Company, Inc. is a global management consulting firm that focuses on solving issues of concern to senior management. McKinsey serves as an adviser to many businesses, governments, and institutions...
and RM 11 million to the Hay Group
Hay Group
Hay Group or The Hay Group is a global human resources management consulting firm headquartered in Philadelphia, with offices worldwide. It was founded in 1943 by Edward N. Hay. In 1984 the firm was purchased by Saatchi & Saatchi, but returned to private ownership in 1990 after a management...
, a US human resource management firm.