IQor
Encyclopedia
iQor, Inc., based in New York City (formerly known as Intellirisk Management, formerly known as Allied Interstate, and formerly known as Collectech Systems, and formerly known as First Contact), is a business process outsourcing
company that provides call center services -- including customer care, customer retention and revenue recovery services to large and mid-sized companies. It has more than 10,000 employees based in 21 call centers in the United States, Canada, India, the Philippines
and the United Kingdom.
The company was one of the first in the business process outsourcing (BPO) industry to expand into the Philippines, where it now operates three call centers-–two in the Clark Freeport Zone
, a former U.S. air force base. It has developed and deployed some of the most innovative technology in the call center industry--including desktop virtualization
, speech recognition
, and credit analytics
.
Vikas Kapoor is the president and chief executive officer of iQor. He joined the leadership team in 2004, and is credited with a turnaround in the performance of the company--including a 50% increase in the company's revenues over the last four years. As a result of iQor’s Philippine expansion, Kapoor was asked to join the International Board of Advisors for former Philippine President Gloria Arroyo
.
iQor is privately owned -- by Huntsman Gay Global Capital
-- and the company's management team.
iQor has recently acquired Receivable Management Services, which was headquartered in Bethlehem, PA.
iQor does not have BBB
Accreditation.
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
company that provides call center services -- including customer care, customer retention and revenue recovery services to large and mid-sized companies. It has more than 10,000 employees based in 21 call centers in the United States, Canada, India, the Philippines
Philippines
The Philippines , officially known as the Republic of the Philippines , is a country in Southeast Asia in the western Pacific Ocean. To its north across the Luzon Strait lies Taiwan. West across the South China Sea sits Vietnam...
and the United Kingdom.
The company was one of the first in the business process outsourcing (BPO) industry to expand into the Philippines, where it now operates three call centers-–two in the Clark Freeport Zone
Clark Freeport Zone
Clark Freeport Zone is a redevelopment of the former Clark Air Base, a former United States Air Force base in the Philippines. It is located on the northwest side of Angeles City and borders the municipality of Mabalacat in the province of Pampanga. It is located about 40 miles northwest of...
, a former U.S. air force base. It has developed and deployed some of the most innovative technology in the call center industry--including desktop virtualization
Desktop virtualization
Desktop virtualization , as a concept, separates a personal computer desktop environment from a physical machine using the client–server model of computing....
, speech recognition
Speech recognition
Speech recognition converts spoken words to text. The term "voice recognition" is sometimes used to refer to recognition systems that must be trained to a particular speaker—as is the case for most desktop recognition software...
, and credit analytics
Credit analysis
Credit analysis is the method by which one calculates the creditworthiness of a business or organization. The audited financial statements of a large company might be analyzed when it issues or has issued bonds. Or, a bank may analyze the financial statements of a small business before making or...
.
Vikas Kapoor is the president and chief executive officer of iQor. He joined the leadership team in 2004, and is credited with a turnaround in the performance of the company--including a 50% increase in the company's revenues over the last four years. As a result of iQor’s Philippine expansion, Kapoor was asked to join the International Board of Advisors for former Philippine President Gloria Arroyo
Gloria Macapagal-Arroyo
Gloria Macapagal-Arroyo is a Filipino politician who served as the 14th President of the Philippines from 2001 to 2010, as the 12th Vice President of the Philippines from 1998 to 2001, and is currently a member of the House of Representatives representing the 2nd District of Pampanga...
.
iQor is privately owned -- by Huntsman Gay Global Capital
Huntsman Gay Global Capital
Huntsman Gay is a middle market private equity firm that aligns with its portfolio company partners to achieve outstanding results.The firm invests in diverse businesses with strong management teams leveraging its network of relationships and providing hands-on operational expertise to harness a...
-- and the company's management team.
iQor has recently acquired Receivable Management Services, which was headquartered in Bethlehem, PA.
iQor does not have BBB
BBB
- Music, film, and television :* Bad Boys Blue, a multinational pop group formed in Germany* Bakugan Battle Brawlers, an anime* Balkan Beat Box, an Israeli Gypsy punk band* Beethoven's Big Break, the sixth installment in the Beethoven film series...
Accreditation.
External links
- iQor CEO Vikas Kapoor with Fareed Zakaria Discuss Educating Students to Learn in a Global Context
- BusinessWeek: Call-Center Jobs That Pay $100K a Year
- Video Clip: iQor CEO Vikas Kapoor on Fox Business News: Improving Call-Center Customer Service
- Filipinos Are Taking More Calls in Outsourcing Boom
- Video Clip: Vikas Kapoor at Milken Institute Conference: Building a Global Power: The Rise of India
- Times of London: Globalization & U.S. Job Creation
- How to win the globalization game
- Virtualization homes in on desktops
- IRMC to Deploy Cisco Unified Contact Center for its 5,500 Agents Worldwide
- ARM and Call Center Firm, IRMC, Becomes iQor
- iQor
- Guggenheim Investment Management Enters Call Center Industry with Purchase of iQor
- Guggenheim Partners
- http://www.bbb.org/kitchener/business-reviews/call-centres/iqor-canada-limited-in-north-york-on-1030626
- http://ca.linkedin.com/in/alweaver
- http://ca.linkedin.com/pub/nauman-khan/1a/7a/a01