Patient opinion leader
Encyclopedia
Patient Opinion Leaders (POL)
Internet
and social groups are becoming widely popular for gaining and spreading knowledge about various aspects of science
, day-to-day activities, entertainment
and medicine
. The impact on the medical and pharmaceutical field has been significant with more and more people looking into online resources for solutions related to various disorders ranging from common cold
to cancer
. The opinion obtained from online resources has an impact on the medication
s they choose, the type of treatment they opt for, the healthcare provider they visit and many other related aspects. Patients who suffer from chronic disorders who have undergone a wide variety of treatments often share their experiences over the internet. Patients who have newly been diagnosed of similar disorders often tend to look at chronic sufferers for advice on treatment options. There are innumerable websites and social communities on the internet that allow people to form communities, groups and discuss about all possible doubts they have in their minds.
This term is gaining widespread popularity among patients, healthcare providers and even pharmaceutical industry. Who are patient opinion leaders (POLs)? Simply put these are individuals who are well versed in a disease either as sufferers or care takers of individuals with chronic disorders and share their knowledge on the particular disease with others. This can be either through print media or through online blog
s. Individuals who have tested all the options in a particular disease
and have a flair for writing along with enough computer knowledge become the leaders in providing information about the disease and the outcomes of the treatment options. Such POLs have a significant influence on the other readers who are either suffering from a disease or taking care of a diseased individual.
A systemic review by Doumit et al (2007) concluded that opinion leaders are individuals who are likeable, trustworthy and influential. Such POLs can have an influence on the health care providers and may help and persuade them to use evidence based treatment or medicines while managing other patients.
company in December 2007 has reported that digital media
does play a vital role in many aspects of healthcare industry. It was noted that healthcare consumers look to online social media to obtain information and share experiences with fellow consumer
s on topics that directly affect their healthcare choices. The survey reported that 59% of adults use online resources to obtain health and wellness information.
Women look to their physician
s for information to a far greater extent than men (61 to 48 percent). However, women are also more likely than men to consult Internet resources use a wider variety of resources to manage their health.
The information about the sources people look for while making decisions on prescription medications clearly shows the influence of digital media and other sufferers or patient groups.
About 47% percent of the individuals considered someone else suffering from the same condition had a very important role in making decisions about prescription medications. Another 45% of the individuals opined that the role of support group
s or disease associations was very important. Nevertheless the physician shares the highest regard wherein 58% of the individuals suggested that a physician had an extremely important role in choosing prescription medications.
With the number of internet savvy population increasing, the number of individuals looking at internet as a primary source for gathering first hand information
about any type of query they have is also on the rise. Healthcare options are widely being tested across social groups and patient opinion leaders are playing a key role in the treatment options being chosen by other individuals. About 23% of the individuals surf the internet more than 2 times a week for healthcare related information.
The patient opinion leaders can have a significant role in influencing healthcare options chosen by other sufferers. Such POLs would have witnessed or suffered the symptoms of the disease and realised the outcomes of various treatment options personally and can reflect their views onto other sufferers or caretakers.
The POLs may hence be used as an alternative mode of marketing of pharmaceutical products by providing them information about the drugs and their outcomes. However, the role of doctors or other healthcare providers still remains a vital part of the prescription patterns and greatly influences the consumption of prescribed medications. Nevertheless, patient groups led by POLS and guided by health professionals can have a significant effect on the therapy being chosen and the medications being prescribed or consumed.
The patient opinion leaders can be sufferers of some chronic illnesses or may be caregiver
s who have gone through a lot during the course of the illness. There is an old saying which states that a chronic sufferer offers better advice than a new doctor. The saying holds so much true in the present world where information technology
has reached every nook and corner of the world. Numerous blogs written by individuals considered as POLs are visited by thousands of people who are either suffering from similar disorders or are caring for their near and dear ones.
One of the blogger considered to lead in this turf is Kerri Morrone Sparling, the author of the blog called Six Until Me
. Considered as one of the popular diabetes blog, it attracts about 50,000 visitors per month. Readers of this blog often ask Kerri for her opinion and advice about the treatments they are undergoing or about to undergo. The influence of such authors on their readers is immense. The POLs such as Kerri offer advice about various aspects of treatment that ranges from choosing a healthcare provider to the type of tablet to be consumed.
Numerous patients and caregivers who have the knowledge of internet and can access them easily often look for opinions or reviews about a treatment option being offered to them as the best one. Such individuals are not satisfied with the explanation provided to them by their doctor
s, nurses or pharmacist
s and look for a true account about the outcome of the treatment or drug from an individual who is undergoing a similar treatment. Patient reviews are sought more commonly than drug reviews provided by the pharma companies.
The survey conducted by iCrossing, a digital marketing company in the US has been used as a landmark among the pharma marketing circles for promoting internet marketing
.
The survey has revealed the importance of the POLs in the modern world. Although physicians are the most reliable source of information about medications and treatment options, almost 63% of the individuals surveyed reported that other individuals suffering from similar disorders had a major role in the decision making about prescription medications.
These results reflect the impact of the POLs on the innumerable patients who are consuming or will be consuming medications or drugs to treat the disorder they are suffering from.
With the advent of blogs and forums individuals suffering from chronic disorders had found a way to share their experience and vent their anger or frustrations about the things that go wrong during treatment. What started as a personal space is now becoming a commercial window for marketing purposes. The iCrossing survey further revealed that about 60% of all the individuals surveyed considered internet resources (such as blogs, forums, websites) for obtaining information about various disorders and treatment options. About 23% of all these individuals surfed through the internet for health related information more than 2 times in a week. These percentages reflect the tip of the iceberg as the survey had included only about 1,084 individuals in the US.
While the POLs can be considered as a newer approach for marketing drugs there are few hitches that may affect this strategy. These can include:
The patient opinion leaders can be considered as a new way of promoting the use of different drugs. The areas of concern would be the local laws about marketing and collaborations between the POLs and healthcare providers. Further, the long term survival of this method would depend majorly on the ability of the POLs to keep consumers glued to their blogs without being identified as a marketing agent.
Internet
Internet
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...
and social groups are becoming widely popular for gaining and spreading knowledge about various aspects of science
Science
Science is a systematic enterprise that builds and organizes knowledge in the form of testable explanations and predictions about the universe...
, day-to-day activities, entertainment
Entertainment
Entertainment consists of any activity which provides a diversion or permits people to amuse themselves in their leisure time. Entertainment is generally passive, such as watching opera or a movie. Active forms of amusement, such as sports, are more often considered to be recreation...
and medicine
Medicine
Medicine is the science and art of healing. It encompasses a variety of health care practices evolved to maintain and restore health by the prevention and treatment of illness....
. The impact on the medical and pharmaceutical field has been significant with more and more people looking into online resources for solutions related to various disorders ranging from common cold
Common cold
The common cold is a viral infectious disease of the upper respiratory system, caused primarily by rhinoviruses and coronaviruses. Common symptoms include a cough, sore throat, runny nose, and fever...
to cancer
Cancer
Cancer , known medically as a malignant neoplasm, is a large group of different diseases, all involving unregulated cell growth. In cancer, cells divide and grow uncontrollably, forming malignant tumors, and invade nearby parts of the body. The cancer may also spread to more distant parts of the...
. The opinion obtained from online resources has an impact on the medication
Medication
A pharmaceutical drug, also referred to as medicine, medication or medicament, can be loosely defined as any chemical substance intended for use in the medical diagnosis, cure, treatment, or prevention of disease.- Classification :...
s they choose, the type of treatment they opt for, the healthcare provider they visit and many other related aspects. Patients who suffer from chronic disorders who have undergone a wide variety of treatments often share their experiences over the internet. Patients who have newly been diagnosed of similar disorders often tend to look at chronic sufferers for advice on treatment options. There are innumerable websites and social communities on the internet that allow people to form communities, groups and discuss about all possible doubts they have in their minds.
This term is gaining widespread popularity among patients, healthcare providers and even pharmaceutical industry. Who are patient opinion leaders (POLs)? Simply put these are individuals who are well versed in a disease either as sufferers or care takers of individuals with chronic disorders and share their knowledge on the particular disease with others. This can be either through print media or through online blog
Blog
A blog is a type of website or part of a website supposed to be updated with new content from time to time. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in...
s. Individuals who have tested all the options in a particular disease
Disease
A disease is an abnormal condition affecting the body of an organism. It is often construed to be a medical condition associated with specific symptoms and signs. It may be caused by external factors, such as infectious disease, or it may be caused by internal dysfunctions, such as autoimmune...
and have a flair for writing along with enough computer knowledge become the leaders in providing information about the disease and the outcomes of the treatment options. Such POLs have a significant influence on the other readers who are either suffering from a disease or taking care of a diseased individual.
Key roles
- Provide information about disorders from a patients viewpoint
- Offer emotional support for other patients
- Offer guidance about treatment options as a mentorMentorIn Greek mythology, Mentor was the son of Alcimus or Anchialus. In his old age Mentor was a friend of Odysseus who placed Mentor and Odysseus' foster-brother Eumaeus in charge of his son Telemachus, and of Odysseus' palace, when Odysseus left for the Trojan War.When Athena visited Telemachus she...
and a leader - Help other individuals in choosing the best options in terms of medicine, type of therapyTherapyThis is a list of types of therapy .* Adventure therapy* Animal-assisted therapy* Aquatic therapy* Aromatherapy* Art and dementia* Art therapy* Authentic Movement* Behavioral therapy* Bibliotherapy* Buteyko Method* Chemotherapy...
, healthcare provider, hospitalHospitalA hospital is a health care institution providing patient treatment by specialized staff and equipment. Hospitals often, but not always, provide for inpatient care or longer-term patient stays....
s and even insuranceInsuranceIn law and economics, insurance is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. Insurance is defined as the equitable transfer of the risk of a loss, from one entity to another, in exchange for payment. An insurer is a company selling the...
A systemic review by Doumit et al (2007) concluded that opinion leaders are individuals who are likeable, trustworthy and influential. Such POLs can have an influence on the health care providers and may help and persuade them to use evidence based treatment or medicines while managing other patients.
Internet use for health information
A survey conducted by iCrossing, a digital marketingDigital marketing
Digital Marketing is the promoting of brands using all forms of digital advertising channels to reach consumers. Digital marketing extends beyond Internet Marketing to include channels that do not require the use of the Internet...
company in December 2007 has reported that digital media
Digital media
Digital media is a form of electronic media where data is stored in digital form. It can refer to the technical aspect of storage and transmission Digital media is a form of electronic media where data is stored in digital (as opposed to analog) form. It can refer to the technical aspect of...
does play a vital role in many aspects of healthcare industry. It was noted that healthcare consumers look to online social media to obtain information and share experiences with fellow consumer
Consumer
Consumer is a broad label for any individuals or households that use goods generated within the economy. The concept of a consumer occurs in different contexts, so that the usage and significance of the term may vary.-Economics and marketing:...
s on topics that directly affect their healthcare choices. The survey reported that 59% of adults use online resources to obtain health and wellness information.
Women look to their physician
Physician
A physician is a health care provider who practices the profession of medicine, which is concerned with promoting, maintaining or restoring human health through the study, diagnosis, and treatment of disease, injury and other physical and mental impairments...
s for information to a far greater extent than men (61 to 48 percent). However, women are also more likely than men to consult Internet resources use a wider variety of resources to manage their health.
The information about the sources people look for while making decisions on prescription medications clearly shows the influence of digital media and other sufferers or patient groups.
About 47% percent of the individuals considered someone else suffering from the same condition had a very important role in making decisions about prescription medications. Another 45% of the individuals opined that the role of support group
Support group
In a support group, members provide each other with various types of help, usually nonprofessional and nonmaterial, for a particular shared, usually burdensome, characteristic...
s or disease associations was very important. Nevertheless the physician shares the highest regard wherein 58% of the individuals suggested that a physician had an extremely important role in choosing prescription medications.
With the number of internet savvy population increasing, the number of individuals looking at internet as a primary source for gathering first hand information
Information
Information in its most restricted technical sense is a message or collection of messages that consists of an ordered sequence of symbols, or it is the meaning that can be interpreted from such a message or collection of messages. Information can be recorded or transmitted. It can be recorded as...
about any type of query they have is also on the rise. Healthcare options are widely being tested across social groups and patient opinion leaders are playing a key role in the treatment options being chosen by other individuals. About 23% of the individuals surf the internet more than 2 times a week for healthcare related information.
The patient opinion leaders can have a significant role in influencing healthcare options chosen by other sufferers. Such POLs would have witnessed or suffered the symptoms of the disease and realised the outcomes of various treatment options personally and can reflect their views onto other sufferers or caretakers.
The POLs may hence be used as an alternative mode of marketing of pharmaceutical products by providing them information about the drugs and their outcomes. However, the role of doctors or other healthcare providers still remains a vital part of the prescription patterns and greatly influences the consumption of prescribed medications. Nevertheless, patient groups led by POLS and guided by health professionals can have a significant effect on the therapy being chosen and the medications being prescribed or consumed.
Marketing
Patient opinion leader (POL) refers to an individual who is well versed about his/her disorder and can influence the decision making of other sufferers with his/her writing. With internet being available at a very low cost and with the number of computer literate people on the rise, POLs are being viewed as a new source for marketing in the pharmaceutical industry. Marketing has reached new avenues and pharma companies are also looking out for newer, faster and catchy approaches that can boost their sales. POLs may be a promising option for the pharma companies in the net-savvy world.The patient opinion leaders can be sufferers of some chronic illnesses or may be caregiver
Caregiver
Caregiver may refer to:* Caregiver or carer - an unpaid person who cares for someone requiring support due to a disability, frailty, mental health problem, learning disability or old age...
s who have gone through a lot during the course of the illness. There is an old saying which states that a chronic sufferer offers better advice than a new doctor. The saying holds so much true in the present world where information technology
Information technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
has reached every nook and corner of the world. Numerous blogs written by individuals considered as POLs are visited by thousands of people who are either suffering from similar disorders or are caring for their near and dear ones.
One of the blogger considered to lead in this turf is Kerri Morrone Sparling, the author of the blog called Six Until Me
Six Until Me
Six Until Me is a diabetes blog about the life of patient opinion leader Kerri Morrone Sparling and her experiences with type 1 diabetes. Started in May 2005, Six Until Me is an example of a Health 2.0 and ePatient website...
. Considered as one of the popular diabetes blog, it attracts about 50,000 visitors per month. Readers of this blog often ask Kerri for her opinion and advice about the treatments they are undergoing or about to undergo. The influence of such authors on their readers is immense. The POLs such as Kerri offer advice about various aspects of treatment that ranges from choosing a healthcare provider to the type of tablet to be consumed.
Numerous patients and caregivers who have the knowledge of internet and can access them easily often look for opinions or reviews about a treatment option being offered to them as the best one. Such individuals are not satisfied with the explanation provided to them by their doctor
Physician
A physician is a health care provider who practices the profession of medicine, which is concerned with promoting, maintaining or restoring human health through the study, diagnosis, and treatment of disease, injury and other physical and mental impairments...
s, nurses or pharmacist
Pharmacist
Pharmacists are allied health professionals who practice in pharmacy, the field of health sciences focusing on safe and effective medication use...
s and look for a true account about the outcome of the treatment or drug from an individual who is undergoing a similar treatment. Patient reviews are sought more commonly than drug reviews provided by the pharma companies.
The survey conducted by iCrossing, a digital marketing company in the US has been used as a landmark among the pharma marketing circles for promoting internet marketing
Internet marketing
Internet marketing, also known as digital marketing, web marketing, online marketing, search marketing or e-marketing, is referred to as the marketing of products or services over the Internet...
.
The survey has revealed the importance of the POLs in the modern world. Although physicians are the most reliable source of information about medications and treatment options, almost 63% of the individuals surveyed reported that other individuals suffering from similar disorders had a major role in the decision making about prescription medications.
These results reflect the impact of the POLs on the innumerable patients who are consuming or will be consuming medications or drugs to treat the disorder they are suffering from.
With the advent of blogs and forums individuals suffering from chronic disorders had found a way to share their experience and vent their anger or frustrations about the things that go wrong during treatment. What started as a personal space is now becoming a commercial window for marketing purposes. The iCrossing survey further revealed that about 60% of all the individuals surveyed considered internet resources (such as blogs, forums, websites) for obtaining information about various disorders and treatment options. About 23% of all these individuals surfed through the internet for health related information more than 2 times in a week. These percentages reflect the tip of the iceberg as the survey had included only about 1,084 individuals in the US.
- Providing drug reviews
- Promoting the drug directly
- Influencing their readers about the treatment options
- Provide a feed back to the pharma companies about the drugs such as pricing, packaging, adverse effects and availability in local stores
While the POLs can be considered as a newer approach for marketing drugs there are few hitches that may affect this strategy. These can include:
- Existing rules and guidelines about direct marketing of drugs in the country or state may oppose this method.
- Doctors and other healthcare providers are still considered as the most reliable sources of information, working in collaboration with POLs may be difficult.
- Most of the POLs offer advise based on the true accounts they have faced and can demand evidence for promoting a new drug.
- POLs must be showed that they are cared and the health of these POLs and their fellow bloggers, other innumerable users is the main concern of the pharmaceutical companies before they promote a drug.
- POLs may fade out soon if the internet users begin to realise that POLs are being used as a marketing technique.
- False implications about being a POL may need the pharma companies to invest first on identifying the credibility of the POL before hiring the POL.
The patient opinion leaders can be considered as a new way of promoting the use of different drugs. The areas of concern would be the local laws about marketing and collaborations between the POLs and healthcare providers. Further, the long term survival of this method would depend majorly on the ability of the POLs to keep consumers glued to their blogs without being identified as a marketing agent.