Program Resources and Outcome Management Information System
Encyclopedia
Program Resources and Outcomes Management Information System (PROMIS) is the first web-based
World Wide Web
The World Wide Web is a system of interlinked hypertext documents accessed via the Internet...

 case management
Case management
Case management is a managed care technique within the health care coverage system of the United States.- Case management in health care :The Case Management Society of America, a non-profit association dedicated to the support and development of the profession of case management through...

 system for Head Start and other social service
Social work
Social Work is a professional and academic discipline that seeks to improve the quality of life and wellbeing of an individual, group, or community by intervening through research, policy, community organizing, direct practice, and teaching on behalf of those afflicted with poverty or any real or...

 organizations. It has been developed by Cleverex Systems, Inc.

The project

PROMIS is built upon the Kynamic just in time knowledge technology. This solution platform covers the complete service cycle and outcome analysis including:
  • Client intake
  • Screening and assessment
  • Goals establishment
  • Service plan
  • Service delivery
  • Outcome tracking
  • Analysis and evaluation


Automation for real-time case tracking eliminates gaps in the service delivery process and reduces redundancy and fragmentation of services. PROMIS provides support for all client-service functions of an agency from "outreach to outcome." Through the use of Internet technologies
Internet protocol suite
The Internet protocol suite is the set of communications protocols used for the Internet and other similar networks. It is commonly known as TCP/IP from its most important protocols: Transmission Control Protocol and Internet Protocol , which were the first networking protocols defined in this...

 and a development approach built on business process re-engineering and extensive user involvement, the PROMIS system improves client service by reducing paperwork, automating policies and procedures
Policies and Procedures
Policies and procedures are a set of documents that describe an organization's policies for operation and the procedures necessary to fulfill the policies...

 and integrating the delivery system within Head Start agencies.

The PROMIS project effort was funded by the Offices of Head Start, ACF from 2001 through 2003. Although the first beta version
Development stage
A software release life cycle refers to the phases of development and maturity for a piece of computer software—ranging from its initial development, to its eventual release, and updated versions of the released version to help improve software or fix bugs still present in the software.- Pre-alpha...

became available for Head Start agencies to use free of charge back in 1999, the first production release was not available until the summer of 2004. Since its first release, PROMIS' user base has been increasing by about 100 new organizations a year.

A large majority of the so called mega agencies (serving 10,000 families or more) have been using the PROMIS system for their daily operation.
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