TEData
Encyclopedia
TE Data S.A.E. is an Internet service provider
in Egypt
, established in 2001 by Telecom Egypt
(Incumbent Operator of Egypt) to act as its data communications and Internet
arm.
TE Data was awarded a Class A license from Egypt's National Telecommunication Regulatory Authority (NTRA). Such a license allows TE Data to build its own national backbone network, operate its international data gateway
, co-locate its equipment at the central offices and all IP
based services to end-users as well as other Service Providers.
The company is a growing data communications and Internet services provider. Currently, with operations in Egypt
and Jordan
and plans in other parts of the MENA
region, The company's portfolio
includes narrowband
and broadband
Internet access
services, managed
dedicated Internet access services, IP VPN connectivity services, global
connectivity services in addition to consulting
and professional services.
The Company's network
includes full transit
connections to the Internet
networks of MCI
, Flag, WorldCom and Teleglobe. TE Data provides global Internet route
coverage on either a direct or transit basis. The network architecture
allows diverse and redundant routing options by incorporating connections to multiple Network Access Points NAP
s.
TEVU
On the 1st of February 2005, TE Data and Salec
Egypt
announced in Cairo ICT 2005, the launch of a trial TV over IP IPTV
system. In this trial the company demonstrated the capability of its IP
MPLS
network to provide the next generation bandwidth
intensive service. The trial involved the broadcasting of high quality TV channels
and video-on-demand VOD
on the TE Data network using a trial setup supplied by Salec Egypt.
In that trial Salec Egypt Integrated a solution based on equipment supplied from TANDBERG
Television for the head-end system, where Live IPTV and Video on Demand VoD
are streamed on TE Data's IP MPLS network
and delivered to the end user using the ADSL infrastructure
.
In November 2006, TE Data announced the launch of its new service TEVU, providing a range of Streaming and VOD content to existing and new ADSL subscribers over TE Data’s IP MPLS network and Telecom Egypt
’s last mile copper
lines.
TE Data launched an IP based video
streaming service in Egypt and the Middle East during the 2006 FIFA World Cup
. The current TEVU content has 9 streaming channels including 4 ART
sports channels, 1 Arabic movie channel (ART AFLAM), 1 Arabic TV shows channel (ART HEKAYAT), 1 western movie channel (ART MOVIE WORLD), 1 religious channel (IQRAA) and the famous Cable News Network CNN
news channel. In addition to the live
streaming channels, TEVU includes a VOD library that contains more than 40 Arabic films ranging from classics to new films. All of TEVU’s streaming and VOD content is provided by the Arab Radio and Television network ART.
TEVU service utilizes several Microsoft
products ranging from Windows
Server 2003, which includes Windows Media Services
9 Series responsible for multicasting live streams over the network, as well as providing unicast
VOD content. Microsoft Media Encoder 9 responsible for transcoding live streams into WMV format, Microsoft Media Services
9. The content is encrypted using Microsoft's Digital Rights Management
software, which protects live content as well as VOD content. TEVU customers watch the content using Microsoft's Windows Media Player
, Egypt’s incumbent operator, TE Data, and Telecom Italia
Sparkle, Italy’s international services carrier, announced that they are expanding the cooperation of the already signed Partnership
Agreement in the field of IP services and advanced data
solutions for multinational customers.
The three-party Agreement called for the sharing of technical
and commercial
strategies with the aim of building a mutually stronger position in the Mediterranean basin telecommunications market.
The qualifying element of the Partnership Agreement is the installation and start-up of a Telecom Italia Sparkle Point of Presence (POP
) in Cairo
. Through this POP, essentially Egyptian and Italian
corporate customers can gain access to IP/Data services (e.g. IP-VPN Virtual Private Networks and other managed bandwidth
solutions).
The three partners have announced that a handful of corporate customers are already connected and using the services of the brand new Cairo POP.
(Paris: CGEP.PA and NYSE: ALA) announced that it has signed a frame contract with TE Data, to supply its broadband Digital Subscriber Line DSL solution
.
Alcatel installed and supported 50,000 DSL lines over 2006. The Alcatel solution
provided Egyptian end users with high speed Internet
access, as well as other broadband
services.
TE Data deployed the Alcatel 7300 Advanced Services Access Manager (ASAM), the most widely deployed DSL platform in the world. Alcatel also provided TE Data with its 5530 Network Analyzer
, an advanced diagnostic software tool that detects line quality and equipment failures, and provides proactive detection of line problems using expert diagnostics to continually monitor service quality. TE Data joins other service providers such as Iceland Telecom
, Ventelo, Bell Canada, Hawaii Telecom, Vodafone Italy, Bell Alliant, Orange Spain, France Telecom, Saudi Telecom, and KPN
who use the 5530 Network Analyzer
to support the introduction of broadband services.
Avaya Inc.
Starting September 2005 TE Data has adopted an IP telephony solution from Avaya
Inc. (NYSE:AV), a leading global provider of business communication
s applications, systems and services. Since then the company doubled its call center capability, and deployed the Avaya voice system.
The new Avaya solution, deployed on the company’s existing hybrid network
, gave TE Data's management comprehensive real-time information
about in-coming call queues, customer service activities, and user status, as well as extensive reporting to support planning and scheduling for continuous customer support
.
and communication
s services, to raise its International bandwidth capacity with Flag to an STM16 (2.42 Gbit/s) before mid 2006, a move that took TE Data's overall total International
capacity to the higher capacity.
TE Data's former activated international bandwidth capacity was 1.8 Gbit/s, while the current total market
capacity is estimated at 4.48 Gbit/s, which represents around 40% of the total market capacity and the highest in the market. With this upgrade, TE Data's total international bandwidth capacity reached the higher capacity, taking the market to a total capacity of around 5.69 Gbit/s. Such a move fortified TE Data's leadership position in the Egyptian market with an estimated 52% of the total market international bandwidth.
The STM
16 circuits is connected to the Flag Global Network through points of presence PoP
s in Cairo
and Alexandria
.
TE Data Jordan
On the 5th of February 2006 – Eng. Mahmoud Kamal, former General Manager TE Data Jordan announced launching “Habayebna” the international prepaid card service using VoIP technology
from any land line.
TE Data Jordan was established and licensed by the Jordanian Telecommunications Regulatory Commission in July 2004 to be TE Data's extended arm in the region and to provide internet services to the Jordanian market; Jordan
was chosen to be the first TE Data's base outside Egypt because The Jordanian telecom
environment enjoys full liberalization within a transparent regulatory frame that encourages investments and competition that pours in the consumers' benefit.
Corp. announced that TE Data, has selected Microsoft(R)Customer Care Framework (CCF) to unify its call center applications with
the aim of radically improving customer service
, increasing sales
opportunities and upgrading working processes. Customer Care Framework is a
server
-based software solution that delivers consolidated data
from core
business systems such as billing, customer relationship management (CRM)
and order management
to the customer service agent desktop.
The single user interface provides a 360-degree view of customer data,
creating a better climate
for the cross-selling of services and the
effective delivery of targeted sales
and marketing
campaigns, including
outbound calls. CCF also enables the rapid deployment of new services
without requiring staff
to undergo intensive training on new applications.
It is expected that staff training time will be reduced by as much as 20
percent, and average call handling time is also expected to improve by 20
percent.
Internet service provider
An Internet service provider is a company that provides access to the Internet. Access ISPs directly connect customers to the Internet using copper wires, wireless or fiber-optic connections. Hosting ISPs lease server space for smaller businesses and host other people servers...
in Egypt
Egypt
Egypt , officially the Arab Republic of Egypt, Arabic: , is a country mainly in North Africa, with the Sinai Peninsula forming a land bridge in Southwest Asia. Egypt is thus a transcontinental country, and a major power in Africa, the Mediterranean Basin, the Middle East and the Muslim world...
, established in 2001 by Telecom Egypt
Telecom Egypt
Telecom Egypt or Telecom Egypt SAE , is Egypt’s main Telephone company. It started in 1854 with the first telegraph line in Egypt...
(Incumbent Operator of Egypt) to act as its data communications and Internet
Internet
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...
arm.
TE Data was awarded a Class A license from Egypt's National Telecommunication Regulatory Authority (NTRA). Such a license allows TE Data to build its own national backbone network, operate its international data gateway
Gateway (telecommunications)
In telecommunications, the term gateway has the following meaning:*In a communications network, a network node equipped for interfacing with another network that uses different protocols....
, co-locate its equipment at the central offices and all IP
Internet Protocol
The Internet Protocol is the principal communications protocol used for relaying datagrams across an internetwork using the Internet Protocol Suite...
based services to end-users as well as other Service Providers.
The company is a growing data communications and Internet services provider. Currently, with operations in Egypt
Egypt
Egypt , officially the Arab Republic of Egypt, Arabic: , is a country mainly in North Africa, with the Sinai Peninsula forming a land bridge in Southwest Asia. Egypt is thus a transcontinental country, and a major power in Africa, the Mediterranean Basin, the Middle East and the Muslim world...
and Jordan
Jordan
Jordan , officially the Hashemite Kingdom of Jordan , Al-Mamlaka al-Urduniyya al-Hashemiyya) is a kingdom on the East Bank of the River Jordan. The country borders Saudi Arabia to the east and south-east, Iraq to the north-east, Syria to the north and the West Bank and Israel to the west, sharing...
and plans in other parts of the MENA
MENA
The term MENA, for "Middle East and North Africa", is an acronym often used in academic, military planning and business writing.The term covers an extensive region, extending from Morocco to Iran, including the majority of both the Middle Eastern and Maghreb countries...
region, The company's portfolio
includes narrowband
Narrowband
In radio, narrowband describes a channel in which the bandwidth of the message does not significantly exceed the channel's coherence bandwidth. It is a common misconception that narrowband refers to a channel which occupies only a "small" amount of space on the radio spectrum.The opposite of...
and broadband
Broadband
The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
Internet access
Internet access
Many technologies and service plans for Internet access allow customers to connect to the Internet.Consumer use first became popular through dial-up connections in the 20th century....
services, managed
dedicated Internet access services, IP VPN connectivity services, global
connectivity services in addition to consulting
Consultant
A consultant is a professional who provides professional or expert advice in a particular area such as management, accountancy, the environment, entertainment, technology, law , human resources, marketing, emergency management, food production, medicine, finance, life management, economics, public...
and professional services.
The Company's network
Computer network
A computer network, often simply referred to as a network, is a collection of hardware components and computers interconnected by communication channels that allow sharing of resources and information....
includes full transit
Internet transit
Internet transit is the service of allowing network traffic to cross or "transit" a computer network, usually used to connect a smaller Internet service provider to the larger Internet...
connections to the Internet
Internet
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...
networks of MCI
MCI Inc.
MCI, Inc. is an American telecommunications subsidiary of Verizon Communications that is headquartered in Ashburn, Virginia...
, Flag, WorldCom and Teleglobe. TE Data provides global Internet route
Route
Route may refer to:* Route or thoroughfare for transportation* Route number or road number*Trade route, a commonly used path for the passage of goods*Scenic route, a thoroughfare designated as scenic based on the scenery through which it passes...
coverage on either a direct or transit basis. The network architecture
Architecture
Architecture is both the process and product of planning, designing and construction. Architectural works, in the material form of buildings, are often perceived as cultural and political symbols and as works of art...
allows diverse and redundant routing options by incorporating connections to multiple Network Access Points NAP
Nap
A nap is a short period of sleep.Nap may also refer to:-Politics:* National Action Party , a political movement* National Action Plan on the Elimination of Child Labour...
s.
TEVU
On the 1st of February 2005, TE Data and SalecSalec
Salec- - Salec Egypt, S.A.E. is an operating unit of The Dabbagh Group and an extension of Dabbagh's Technology, Media and Telecommunications business portfolio...
Egypt
Egypt
Egypt , officially the Arab Republic of Egypt, Arabic: , is a country mainly in North Africa, with the Sinai Peninsula forming a land bridge in Southwest Asia. Egypt is thus a transcontinental country, and a major power in Africa, the Mediterranean Basin, the Middle East and the Muslim world...
announced in Cairo ICT 2005, the launch of a trial TV over IP IPTV
IPTV
Internet Protocol television is a system through which television services are delivered using the Internet protocol suite over a packet-switched network such as the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats.IPTV services...
system. In this trial the company demonstrated the capability of its IP
Internet Protocol
The Internet Protocol is the principal communications protocol used for relaying datagrams across an internetwork using the Internet Protocol Suite...
MPLS
Multiprotocol Label Switching
Multiprotocol Label Switching is a mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table. The labels identify virtual links between...
network to provide the next generation bandwidth
Bandwidth (computing)
In computer networking and computer science, bandwidth, network bandwidth, data bandwidth, or digital bandwidth is a measure of available or consumed data communication resources expressed in bits/second or multiples of it .Note that in textbooks on wireless communications, modem data transmission,...
intensive service. The trial involved the broadcasting of high quality TV channels
Television channel
A television channel is a physical or virtual channel over which a television station or television network is distributed. For example, in North America, "channel 2" refers to the broadcast or cable band of 54 to 60 MHz, with carrier frequencies of 55.25 MHz for NTSC analog video and...
and video-on-demand VOD
Video on demand
Video on Demand or Audio and Video On Demand are systems which allow users to select and watch/listen to video or audio content on demand...
on the TE Data network using a trial setup supplied by Salec Egypt.
In that trial Salec Egypt Integrated a solution based on equipment supplied from TANDBERG
Tandberg
This article is about the video-conferencing vendor, a Cisco company. Other companies with the same name such as Tandberg Television or Tandberg Data for data storage: see here and here...
Television for the head-end system, where Live IPTV and Video on Demand VoD
VOD
VOD may stand for:*Velocity of detonation, the speed of a shock wave through a detonated explosive*Veno-occlusive disease, a complication of bone marrow transplantation*Versant Object Database, a database management system...
are streamed on TE Data's IP MPLS network
Telecommunications network
A telecommunications network is a collection of terminals, links and nodes which connect together to enable telecommunication between users of the terminals. Networks may use circuit switching or message switching. Each terminal in the network must have a unique address so messages or connections...
and delivered to the end user using the ADSL infrastructure
Infrastructure
Infrastructure is basic physical and organizational structures needed for the operation of a society or enterprise, or the services and facilities necessary for an economy to function...
.
In November 2006, TE Data announced the launch of its new service TEVU, providing a range of Streaming and VOD content to existing and new ADSL subscribers over TE Data’s IP MPLS network and Telecom Egypt
Telecom Egypt
Telecom Egypt or Telecom Egypt SAE , is Egypt’s main Telephone company. It started in 1854 with the first telegraph line in Egypt...
’s last mile copper
Copper
Copper is a chemical element with the symbol Cu and atomic number 29. It is a ductile metal with very high thermal and electrical conductivity. Pure copper is soft and malleable; an exposed surface has a reddish-orange tarnish...
lines.
TE Data launched an IP based video
Video
Video is the technology of electronically capturing, recording, processing, storing, transmitting, and reconstructing a sequence of still images representing scenes in motion.- History :...
streaming service in Egypt and the Middle East during the 2006 FIFA World Cup
2006 FIFA World Cup
The 2006 FIFA World Cup was the 18th FIFA World Cup, the quadrennial international football world championship tournament. It was held from 9 June to 9 July 2006 in Germany, which won the right to host the event in July 2000. Teams representing 198 national football associations from all six...
. The current TEVU content has 9 streaming channels including 4 ART
ART
ART is a three-letter acronym that can mean:Medicine* The use of Antiretroviral drugs, in anti-retroviral therapy, for the treatment of HIV* Assisted reproductive technology* Androgen Replacement Therapy...
sports channels, 1 Arabic movie channel (ART AFLAM), 1 Arabic TV shows channel (ART HEKAYAT), 1 western movie channel (ART MOVIE WORLD), 1 religious channel (IQRAA) and the famous Cable News Network CNN
CNN
Cable News Network is a U.S. cable news channel founded in 1980 by Ted Turner. Upon its launch, CNN was the first channel to provide 24-hour television news coverage, and the first all-news television channel in the United States...
news channel. In addition to the live
Live radio
Live radio is radio broadcast without delay. Before the days of television, audiences listened to live dramas, comedies, quiz shows, and concerts on the radio much the same way that they now do on TV. Most talk radio is live radio where people can speak about their opinions/lives....
streaming channels, TEVU includes a VOD library that contains more than 40 Arabic films ranging from classics to new films. All of TEVU’s streaming and VOD content is provided by the Arab Radio and Television network ART.
TEVU service utilizes several Microsoft
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
products ranging from Windows
Microsoft Windows
Microsoft Windows is a series of operating systems produced by Microsoft.Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces . Microsoft Windows came to dominate the world's personal...
Server 2003, which includes Windows Media Services
Windows Media Services
Windows Media Services is a streaming media server from Microsoft that allows an administrator to generate streaming media . Only Windows Media, JPEG, and MP3 formats are supported...
9 Series responsible for multicasting live streams over the network, as well as providing unicast
Unicast
right|200pxIn computer networking, unicast transmission is the sending of messages to a single network destination identified by a unique address.-Addressing methodologies:...
VOD content. Microsoft Media Encoder 9 responsible for transcoding live streams into WMV format, Microsoft Media Services
Microsoft Media Services
Microsoft Media Server is the name of Microsoft's proprietary network streaming protocol used to transfer unicast data in Windows Media Services . MMS can be transported via UDP or TCP...
9. The content is encrypted using Microsoft's Digital Rights Management
Digital rights management
Digital rights management is a class of access control technologies that are used by hardware manufacturers, publishers, copyright holders and individuals with the intent to limit the use of digital content and devices after sale. DRM is any technology that inhibits uses of digital content that...
software, which protects live content as well as VOD content. TEVU customers watch the content using Microsoft's Windows Media Player
Windows Media Player
Windows Media Player is a media player and media library application developed by Microsoft that is used for playing audio, video and viewing images on personal computers running the Microsoft Windows operating system, as well as on Pocket PC and Windows Mobile-based devices...
Telecom Italia
On the 2nd of February, 2005 - Telecom EgyptTelecom Egypt
Telecom Egypt or Telecom Egypt SAE , is Egypt’s main Telephone company. It started in 1854 with the first telegraph line in Egypt...
, Egypt’s incumbent operator, TE Data, and Telecom Italia
Telecom Italia
Telecom Italia is the largest Italian telecommunications company, also active in the media and manufacturing industries. Now a private concern listed on the Borsa Italiana, it was founded in 1994 by the merger of several state-owned telecommunications companies, the most important of which was...
Sparkle, Italy’s international services carrier, announced that they are expanding the cooperation of the already signed Partnership
Partnership
A partnership is an arrangement where parties agree to cooperate to advance their mutual interests.Since humans are social beings, partnerships between individuals, businesses, interest-based organizations, schools, governments, and varied combinations thereof, have always been and remain commonplace...
Agreement in the field of IP services and advanced data
Data
The term data refers to qualitative or quantitative attributes of a variable or set of variables. Data are typically the results of measurements and can be the basis of graphs, images, or observations of a set of variables. Data are often viewed as the lowest level of abstraction from which...
solutions for multinational customers.
The three-party Agreement called for the sharing of technical
Technology
Technology is the making, usage, and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a specific function. It can also refer to the collection of such tools, machinery, and procedures. The word technology comes ;...
and commercial
Commerce
While business refers to the value-creating activities of an organization for profit, commerce means the whole system of an economy that constitutes an environment for business. The system includes legal, economic, political, social, cultural, and technological systems that are in operation in any...
strategies with the aim of building a mutually stronger position in the Mediterranean basin telecommunications market.
The qualifying element of the Partnership Agreement is the installation and start-up of a Telecom Italia Sparkle Point of Presence (POP
Point of presence
A point of presence is an artificial demarcation point or interface point between communications entities. It may include a meet-me-room.In the US, this term became important during the court-ordered breakup of the Bell Telephone system...
) in Cairo
Cairo
Cairo , is the capital of Egypt and the largest city in the Arab world and Africa, and the 16th largest metropolitan area in the world. Nicknamed "The City of a Thousand Minarets" for its preponderance of Islamic architecture, Cairo has long been a centre of the region's political and cultural life...
. Through this POP, essentially Egyptian and Italian
Italy
Italy , officially the Italian Republic languages]] under the European Charter for Regional or Minority Languages. In each of these, Italy's official name is as follows:;;;;;;;;), is a unitary parliamentary republic in South-Central Europe. To the north it borders France, Switzerland, Austria and...
corporate customers can gain access to IP/Data services (e.g. IP-VPN Virtual Private Networks and other managed bandwidth
Bandwidth (computing)
In computer networking and computer science, bandwidth, network bandwidth, data bandwidth, or digital bandwidth is a measure of available or consumed data communication resources expressed in bits/second or multiples of it .Note that in textbooks on wireless communications, modem data transmission,...
solutions).
The three partners have announced that a handful of corporate customers are already connected and using the services of the brand new Cairo POP.
Alcatel
On July 2005 - AlcatelAlcatel
Alcatel Mobile Phones is a brand of mobile handsets. It was established in 2004 as a joint venture between Alcatel-Lucent of France and TCL Communication of China....
(Paris: CGEP.PA and NYSE: ALA) announced that it has signed a frame contract with TE Data, to supply its broadband Digital Subscriber Line DSL solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
.
Alcatel installed and supported 50,000 DSL lines over 2006. The Alcatel solution
Solution
In chemistry, a solution is a homogeneous mixture composed of only one phase. In such a mixture, a solute is dissolved in another substance, known as a solvent. The solvent does the dissolving.- Types of solutions :...
provided Egyptian end users with high speed Internet
Internet
The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite to serve billions of users worldwide...
access, as well as other broadband
Broadband
The term broadband refers to a telecommunications signal or device of greater bandwidth, in some sense, than another standard or usual signal or device . Different criteria for "broad" have been applied in different contexts and at different times...
services.
TE Data deployed the Alcatel 7300 Advanced Services Access Manager (ASAM), the most widely deployed DSL platform in the world. Alcatel also provided TE Data with its 5530 Network Analyzer
Network analyzer (electrical)
A network analyzer is an instrument that measures the network parameters of electrical networks. Today, network analyzers commonly measure s–parameters because reflection and transmission of electrical networks are easy to measure at high frequencies, but there are other network parameter...
, an advanced diagnostic software tool that detects line quality and equipment failures, and provides proactive detection of line problems using expert diagnostics to continually monitor service quality. TE Data joins other service providers such as Iceland Telecom
Síminn
Síminn, previously named Landssíminn, is an Icelandic telecommunications company. It was acquired by Exista in 2008.-History:Telecommunications play a vital role in Iceland. Although the country's population is relatively small , its penetration rates for network-related products and services are...
, Ventelo, Bell Canada, Hawaii Telecom, Vodafone Italy, Bell Alliant, Orange Spain, France Telecom, Saudi Telecom, and KPN
KPN
KPN is a Dutch landline and mobile telecommunications company, including both 2G and 3G mobile operations...
who use the 5530 Network Analyzer
Network analyzer
Network analyzer may mean:* Packet analyzer, used on a computer data network* Network analyzer , a type of electronic test equipment...
to support the introduction of broadband services.
Avaya Inc.
Starting September 2005 TE Data has adopted an IP telephony solution from AvayaAvaya
Avaya Inc. is a privately held computer networking, information technology and telecommunications company that is a global provider of business communications systems. The international head quarters is in Basking Ridge, New Jersey, United States...
Inc. (NYSE:AV), a leading global provider of business communication
Telecommunication
Telecommunication is the transmission of information over significant distances to communicate. In earlier times, telecommunications involved the use of visual signals, such as beacons, smoke signals, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded...
s applications, systems and services. Since then the company doubled its call center capability, and deployed the Avaya voice system.
The new Avaya solution, deployed on the company’s existing hybrid network
Telecommunications network
A telecommunications network is a collection of terminals, links and nodes which connect together to enable telecommunication between users of the terminals. Networks may use circuit switching or message switching. Each terminal in the network must have a unique address so messages or connections...
, gave TE Data's management comprehensive real-time information
Information
Information in its most restricted technical sense is a message or collection of messages that consists of an ordered sequence of symbols, or it is the meaning that can be interpreted from such a message or collection of messages. Information can be recorded or transmitted. It can be recorded as...
about in-coming call queues, customer service activities, and user status, as well as extensive reporting to support planning and scheduling for continuous customer support
Customer support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product....
.
Flag Telecom
On the 4th of February 2006 – TE Data, announced that it has signed a frame agreement with Flag Telecom, a leading provider of international wholesale network transportTransport
Transport or transportation is the movement of people, cattle, animals and goods from one location to another. Modes of transport include air, rail, road, water, cable, pipeline, and space. The field can be divided into infrastructure, vehicles, and operations...
and communication
Telecommunication
Telecommunication is the transmission of information over significant distances to communicate. In earlier times, telecommunications involved the use of visual signals, such as beacons, smoke signals, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded...
s services, to raise its International bandwidth capacity with Flag to an STM16 (2.42 Gbit/s) before mid 2006, a move that took TE Data's overall total International
International
----International mostly means something that involves more than one country. The term international as a word means involvement of, interaction between or encompassing more than one nation, or generally beyond national boundaries...
capacity to the higher capacity.
TE Data's former activated international bandwidth capacity was 1.8 Gbit/s, while the current total market
Market
A market is one of many varieties of systems, institutions, procedures, social relations and infrastructures whereby parties engage in exchange. While parties may exchange goods and services by barter, most markets rely on sellers offering their goods or services in exchange for money from buyers...
capacity is estimated at 4.48 Gbit/s, which represents around 40% of the total market capacity and the highest in the market. With this upgrade, TE Data's total international bandwidth capacity reached the higher capacity, taking the market to a total capacity of around 5.69 Gbit/s. Such a move fortified TE Data's leadership position in the Egyptian market with an estimated 52% of the total market international bandwidth.
The STM
STM
STM, an abbreviation, may refer to:In technology:*Scanning tunneling microscope, a non-optical microscope*Signature tagged mutagenesis, a genetic technique to create random mutants...
16 circuits is connected to the Flag Global Network through points of presence PoP
PoP
PoP may represent:*probability of precipitation, a formal measure of the likelihood of precipitation*point of presence, an artificial demarcation point or interface point between communications entities...
s in Cairo
Cairo
Cairo , is the capital of Egypt and the largest city in the Arab world and Africa, and the 16th largest metropolitan area in the world. Nicknamed "The City of a Thousand Minarets" for its preponderance of Islamic architecture, Cairo has long been a centre of the region's political and cultural life...
and Alexandria
Alexandria
Alexandria is the second-largest city of Egypt, with a population of 4.1 million, extending about along the coast of the Mediterranean Sea in the north central part of the country; it is also the largest city lying directly on the Mediterranean coast. It is Egypt's largest seaport, serving...
.
TE Data Jordan
On the 5th of February 2006 – Eng. Mahmoud Kamal, former General Manager TE Data Jordan announced launching “Habayebna” the international prepaid card service using VoIP technologyTechnology
Technology is the making, usage, and knowledge of tools, machines, techniques, crafts, systems or methods of organization in order to solve a problem or perform a specific function. It can also refer to the collection of such tools, machinery, and procedures. The word technology comes ;...
from any land line.
TE Data Jordan was established and licensed by the Jordanian Telecommunications Regulatory Commission in July 2004 to be TE Data's extended arm in the region and to provide internet services to the Jordanian market; Jordan
Jordan
Jordan , officially the Hashemite Kingdom of Jordan , Al-Mamlaka al-Urduniyya al-Hashemiyya) is a kingdom on the East Bank of the River Jordan. The country borders Saudi Arabia to the east and south-east, Iraq to the north-east, Syria to the north and the West Bank and Israel to the west, sharing...
was chosen to be the first TE Data's base outside Egypt because The Jordanian telecom
Telecommunication
Telecommunication is the transmission of information over significant distances to communicate. In earlier times, telecommunications involved the use of visual signals, such as beacons, smoke signals, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded...
environment enjoys full liberalization within a transparent regulatory frame that encourages investments and competition that pours in the consumers' benefit.
Microsoft Corp
In May 2007, MicrosoftMicrosoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
Corp. announced that TE Data, has selected Microsoft(R)Customer Care Framework (CCF) to unify its call center applications with
the aim of radically improving customer service
Customer service
Customer service is the provision of service to customers before, during and after a purchase.According to Turban et al. , “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer...
, increasing sales
Sales
A sale is the act of selling a product or service in return for money or other compensation. It is an act of completion of a commercial activity....
opportunities and upgrading working processes. Customer Care Framework is a
server
Server (computing)
In the context of client-server architecture, a server is a computer program running to serve the requests of other programs, the "clients". Thus, the "server" performs some computational task on behalf of "clients"...
-based software solution that delivers consolidated data
Data
The term data refers to qualitative or quantitative attributes of a variable or set of variables. Data are typically the results of measurements and can be the basis of graphs, images, or observations of a set of variables. Data are often viewed as the lowest level of abstraction from which...
from core
business systems such as billing, customer relationship management (CRM)
and order management
Management
Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively...
to the customer service agent desktop.
The single user interface provides a 360-degree view of customer data,
creating a better climate
Climate
Climate encompasses the statistics of temperature, humidity, atmospheric pressure, wind, rainfall, atmospheric particle count and other meteorological elemental measurements in a given region over long periods...
for the cross-selling of services and the
effective delivery of targeted sales
Sales
A sale is the act of selling a product or service in return for money or other compensation. It is an act of completion of a commercial activity....
and marketing
Marketing
Marketing is the process used to determine what products or services may be of interest to customers, and the strategy to use in sales, communications and business development. It generates the strategy that underlies sales techniques, business communication, and business developments...
campaigns, including
outbound calls. CCF also enables the rapid deployment of new services
without requiring staff
Employment
Employment is a contract between two parties, one being the employer and the other being the employee. An employee may be defined as:- Employee :...
to undergo intensive training on new applications.
It is expected that staff training time will be reduced by as much as 20
percent, and average call handling time is also expected to improve by 20
percent.