Zeacom is a software company based in Auckland, New Zealand, with offices in the USA (Orange County, CA), the United Kingdom and Australia. The company sells Call Center and Unified Communications

Unified communications

Unified communications is the integration of real-time communication services such as instant messaging , presence information, telephony , video conferencing, data sharing , call control and speech recognition with non-real-time communication services such as unified...

 software applications to customers worldwide through large vendors and accredited resellers. An in-house team provides Business Process Automation

Business process automation

Business process automation, or BPA, is the strategy a business uses to automate processes in order to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization....

 solutions and consulting services.

Zeacom Communications Center is the company's flagship product, and is in use at over 3,500 sites worldwide. It integrates with NEC

NEC

, a Japanese multinational IT company, has its headquarters in Minato, Tokyo, Japan. NEC, part of the Sumitomo Group, provides information technology and network solutions to business enterprises, communications services providers and government....

, Cisco

Cisco

Cisco may refer to:Companies:*Cisco Systems, a computer networking company* Certis CISCO, corporatised entity of the former Commercial and Industrial Security Corporation in Singapore...

 and Avaya

Avaya

Avaya Inc. is a privately held computer networking, information technology and telecommunications company that is a global provider of business communications systems. The international head quarters is in Basking Ridge, New Jersey, United States...

 PBX platforms, and interoperates with Microsoft Lync.

Key Products

• ZCC Agent Desktop - allows contact center managers to view real-time information on queue and agent performance from their PCs.
• ZCC Multimedia Queuing - lets customer service agents view all queues on their screen, without switching applications to manage emails, web chat or SMS messages.
• ZCC Operator Console - provides operators with additional call handling abilities.
• ZCC Executive Desktop - enables individuals to efficiently handle calls direct to their extension, by-passing the company operator.
• ZCC Executive Insight - allows Microsoft® Outlook users to manage all their communications from within their email application.
• ZCC Executive Mobile - brings Unified Communications functionality to the mobile phone.
• ZCC Business Process Automation - automating repetitive and predictable business processes.

Awards and Grants

Zeacom has received the 2010 and 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine, and the 2006 Supreme Award at the American Chamber of Commerce-UPS Business Awards, Auckland, New Zealand.
In 2010 Zeacom was one of the first recipients of the New Zealand Government’s Technology Development Grant.